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TANF Assistance for Single Mothers in Hawaii

TANF in Hawai‘i (TANF/TAONF) for Single Mothers — The Real-World Guide

Last updated: August 2025

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Start Here: Apply Now (Fastest Path)

The most important step is to submit your application right away so the clock starts on your case.


  • Apply online: Hawai‘i PAIS — Official TANF/TAONF application portal.
  • If you can’t apply online, call 1-855-643-1643 (DHS BESSD) to ask for an application by mail or where to pick up/drop off in person. Or use: BESSD Office Contacts and Locations.
  • Gather your documents (ID, proof of Hawai‘i residency, Social Security numbers/ITINs if available, proof of income, rent/utility bills, child’s birth certificate or school records, childcare costs, and bank statements if requested). See the checklist below.
  • Watch for your interview/appointment notice. Respond by the deadline on the notice (usually within 10–15 days of the letter). Missed interviews cause delays or denials.
  • If approved, you’ll receive cash assistance on your EBT card. Learn about EBT here: Hawai‘i DHS — Electronic Benefits.
  • Expect to complete FTW orientation and agree on a work activity plan soon after approval. You may get help with bus passes, work clothes, and childcare related to FTW.

Application Steps, Where to Do Them, and Official Links

Step What to Do Where Official Link
1 Submit TANF/TAONF application Online Apply on Hawai‘i PAIS
2 If needed, request paper forms or in‑person help Phone or local office 1-855-643-1643 or BESSD Office Contacts
3 Upload/turn in documents PAIS upload, mail, or drop off at local office PAIS account or BESSD Office Contacts
4 Complete interview Phone or in person (per your notice) Watch for DHS mail/PAIS messages
5 Review decision notice Mail/PAIS Keep your notice; appeal info included
6 Attend FTW orientation if required FTW office/contracted provider FTW overview at BESSD
7 Get/activate EBT card Mail or pick up if available DHS EBT information

What to do if this doesn’t work:

  • If your application is stuck or you’re facing a crisis, call 1-855-643-1643 and ask for status and any missing items.
  • Ask about “expedited” help if you have no income, are homeless, or fleeing violence.
  • Get a benefits advocate: Legal Aid Society of Hawai‘i — Public Benefits.
  • Call 2‑1‑1 for emergency rent/utility referrals: Aloha United Way 211.

What TANF/TAONF Is (and How It Works in Hawai‘i)

Action item: Know which program you’ll be placed in. Both provide cash assistance and are managed by DHS BESSD.

  • TANF: Federally‑countable Temporary Assistance for Needy Families. Most two‑parent and single‑parent families with citizenship/eligible immigration status are in TANF.
  • TAONF: Temporary Assistance for Other Needy Families. Hawai‘i uses TAONF for certain cases that don’t meet federal TANF categories but still need cash aid. Benefits and rules are similar but tracked separately by the state.
  • First‑To‑Work (FTW): Hawai‘i’s work program that goes with TANF/TAONF. Adults usually must do work, job search, training, or education activities and meet weekly hours (see below).
  • Your case manager will confirm which program you’re in after you apply.

TANF vs. TAONF (Hawai‘i)

Topic TANF TAONF Source
Purpose Federally‑countable cash aid for needy families with children State‑funded cash aid for other needy families with children Hawai‘i DHS — BESSD
Work Program First‑To‑Work (FTW) required for most adults FTW often applies similarly Hawai‘i DHS — BESSD
Time Limit Lifetime limit is generally 60 months (federal) with possible exemptions State may align with TANF but tracks separately TANF Law & Rules
Child Support Cooperation with CSEA usually required Same Hawai‘i CSEA
Eligibility Tests Income/resources must meet state standards Similar state standards Hawai‘i DHS — BESSD

Real‑world example:

  • You’re working part‑time and your hours were cut. You apply for TANF for yourself and two kids. DHS reviews your income and compares it to Hawai‘i’s payment standard. If eligible, you’re approved for a monthly cash amount and enrolled in FTW to help stabilize income, find better hours, and cover some work‑related costs.

What to do if this doesn’t work:

Who Qualifies (Eligibility)

Action item: Check these basics before you spend time gathering documents.

  • You live in Hawai‘i and plan to stay.
  • You are caring for a minor child (or are pregnant, if state rules allow) in your home (biological, adopted, or related child).
  • Your household income, after allowable deductions, is under Hawai‘i’s TANF/TAONF standards. Hawai‘i uses specific “standard of need” and “payment standard” amounts to test eligibility. Use official DHS charts (linked below) because amounts change.
  • You are a U.S. citizen or “qualified non‑citizen” (certain lawful statuses). Some non‑citizen households may be placed under TAONF.
  • Adults must cooperate with child support (good cause exceptions apply for safety). See: Hawai‘i CSEA — How child support works.
  • Most adults must do FTW work activities unless exempt (for example, caring for a very young baby or a doctor‑verified disability). Final exemptions are state‑determined.

Official sources:

What to do if this doesn’t work:

  • If you’re over income for TANF but still need help, apply for SNAP and WIC. Many working families qualify. See: SNAP — BESSD and WIC Hawai‘i.
  • If immigration status is a barrier, ask DHS if your children are still eligible and whether your case would be under TAONF. Consider legal advice: Legal Aid Society of Hawai‘i.
  • If you’re fleeing violence and can’t cooperate with child support or work requirements safely, tell DHS you need a “good cause” review. See statewide DV services: Hawai‘i State Coalition Against Domestic Violence.

How Much Cash Will You Get?

Action item: Use the official payment standards. Hawai‘i updates amounts. Don’t rely on old figures.

  • Hawai‘i compares your household’s countable income to its “standard of need” and “payment standard” to decide if you qualify and how much cash you’ll receive.
  • Because these figures change, use the state’s official charts and your caseworker’s calculation. Start at: Hawai‘i DHS — BESSD (Financial Assistance).
  • For a quick context check while you apply, you can also look at established nonprofit summaries that compile each state’s TANF benefit levels. For historical reference (not a substitute for state charts), see CBPP’s TANF benefit snapshots, updated annually: Center on Budget and Policy Priorities — TANF Benefits by State. Confirm amounts with DHS before you rely on any third‑party number.

Reality check:

  • TANF cash will not cover typical Hawai‘i rents. Pair TANF with SNAP, WIC, child care help, and housing supports when possible.
  • Your benefit can change if your hours or income change. Report changes quickly to avoid overpayments.

What to do if this doesn’t work:

  • If you’re denied or the amount looks off, ask your worker to explain the calculation and the exact rule used. If still unclear, request a fair hearing (instructions are on your notice) and consider help from: Legal Aid Society of Hawai‘i.
  • If TANF isn’t enough, check housing programs (waitlists are common): Hawai‘i Public Housing Authority (HPHA). Also call 2‑1‑1 for one‑time rental/utility support if available.

Work Requirements: First‑To‑Work (FTW)

Action item: Don’t miss your FTW orientation or appointments—this is key to keeping benefits.

  • Adults on TANF/TAONF usually must do work, job search, training, education, or barrier‑removal activities under FTW. Details and contacts: First‑To‑Work (FTW) — DHS BESSD.
  • Federal hours framework (states implement these): For single‑parent cases, typical minimum weekly hours are around 20 hours if your youngest child is under 6, and 30 hours if your youngest is 6 or older. See the federal rules here: 45 CFR 261.31–261.32. Hawai‘i may add state specifics—follow your FTW plan.
  • FTW can help with bus passes, interview clothes, training gear, and sometimes fees for certifications when tied to your plan. Ask your case manager what’s covered.
  • Child care help while you work or train is usually coordinated through DHS child care programs and community partners. Start here: PATCH Hawai‘i — Child Care Resource & Referral and the DHS site: Hawai‘i DHS — BESSD.

FTW: What Counts and What to Expect

Topic What It Means Where to Learn More
Orientation Required session after approval FTW overview — BESSD
Activities Job search, work experience, short‑term training, education, barrier‑removal services 45 CFR 261.31–261.34 (activities framework)
Hours Typically 20–30 hours/week depending on your youngest child’s age and family structure Confirm with FTW plan
Support Services Bus passes, tools, gear, test fees, childcare coordination Ask your FTW case manager
Sanctions Missed activities without good cause can reduce or stop cash Your approval notice/caseworker

What to do if this doesn’t work:

  • If you can’t attend due to illness, childcare gaps, or safety, report it before the appointment. Ask for “good cause.”
  • If sanctioned, fix it fast—call your worker, complete the required action, and ask how to restore benefits. For help, contact: Legal Aid Society of Hawai‘i.
  • If FTW activities don’t fit your situation (disability, caregiving), ask for a reassessment and reasonable accommodations.

Child Support Cooperation

Action item: If DHS asks, complete child support forms and respond to CSEA.

  • TANF/TAONF parents usually must cooperate with the Hawai‘i Child Support Enforcement Agency (CSEA) by giving information about the other parent and attending appointments, unless you have good cause (for example, safety concerns).
  • If you already have a court order, still respond—DHS/CSEA needs to verify.
  • If you fear harm, tell DHS right away. Good cause stops or limits cooperation so you can stay safe.

What to do if this doesn’t work:

  • If you can’t find the other parent, tell CSEA everything you do know (last job, family, social media, old addresses). They’re used to hard cases.
  • If you feel unsafe, get help from a domestic violence advocate first: Hawai‘i State Coalition Against Domestic Violence.

Documents You’ll Need (Checklist)

Action item: Gather what you have and submit the rest as you get it. Don’t wait to apply.

Item Examples That Work If You Don’t Have It
Photo ID (adult) State ID, driver’s license, passport, school ID Ask caseworker what alternatives they accept (e.g., work badge + birth certificate)
Proof of Hawai‘i residency Lease, utility bill, letter from landlord, shelter letter A signed statement from the person you live with, plus a bill in their name
SSNs/ITINs (if available) Social Security cards, SSA printout Apply for replacement; DHS can advise
Proof of income Pay stubs, employer letter, unemployment benefits, child support received If paid cash, ask employer for a letter with hours, rate, dates
Expenses Rent, utilities, childcare, medical bills Bring what you have now; turn in the rest ASAP
Child’s link to you Birth certificate, adoption papers, school/medical records DHS can help if records are missing
Immigration docs (if applicable) Green card, I‑94, USCIS notices Submit what you have; ask Legal Aid if unsure

What to do if this doesn’t work:

  • If an employer won’t verify, submit your own written statement with as many details as possible and keep trying.
  • If you can’t get a birth certificate quickly, turn in school/medical records and explain.
  • If you’re homeless, ask DHS what they accept to prove residency (shelter letter or statements).

Timelines, Approvals, and Your EBT

Action item: Watch your mail and PAIS account for notices and deadlines.

  • Decision timeline: Under federal standards, TANF/TAONF applications should be processed within about 45 days. Source: 45 CFR 206.10.
  • Interview timing: Expect your interview within the first 2–3 weeks after applying. Respond by the date on your letter (usually 10–15 days).
  • If approved: You’ll receive a decision notice and EBT instructions. If you don’t have an EBT card yet, DHS will mail it or tell you where to get it.
  • Using your cash benefits: Cash is loaded monthly to your EBT card. You can withdraw cash at ATMs or pay at stores that accept EBT cash. See: Hawai‘i DHS — EBT Information.
  • Lost EBT card: Call the number on the back of your card right away. Many states use 1-888-328-4292 for EBT customer service; confirm the number on your card or DHS site before you call.

Typical TANF/TAONF Timeline at a Glance

Milestone Typical Timing Notes
Apply on PAIS Day 0 Keep confirmation
Interview scheduled By Week 2–3 Reply by the deadline on your notice
Turn in documents Within the window on your notice Upload in PAIS if possible
Decision By Day 45 (federal standard) Ask for status if delayed
FTW orientation Soon after approval Don’t miss it
First payment Shortly after approval On EBT card

What to do if this doesn’t work:

  • If the 45‑day window passes without a decision, call 1-855-643-1643 and ask for a supervisor.
  • If you’re facing eviction or power shutoff, ask DHS and 2‑1‑1 for emergency referrals while your case is pending.
  • If your EBT deposit doesn’t show, check PAIS messages/notices, then call the EBT customer service number on your card.

Keeping Your Case: Reporting and Reviews

Action item: Report changes fast to avoid overpayments or sanctions.

  • Report changes: New job, hours changed, new roommate, moved, child moved in/out, or any income change. Do it within the timeframe on your approval notice (often 10 days after the change).
  • Reviews/recertification: DHS will set a review period (often 6–12 months). Watch your mail/PAIS for the next forms and deadlines.
  • Keep FTW appointments up to date. If childcare or transportation falls through, call before you miss.

What to do if this doesn’t work:

  • If you miss a deadline, submit the paperwork ASAP and ask to continue or restore benefits.
  • If you were overpaid, request a repayment plan. If you think it’s wrong, appeal by the deadline on the notice.
  • Ask for help from Legal Aid if you need an advocate: Legal Aid Society of Hawai‘i.

Reality Check: TANF + Other Supports You May Need

Action item: Layer supports. TANF alone won’t meet Hawai‘i’s cost of living.

What to do if this doesn’t work:

  • If waitlists are closed, set calendar reminders to check openings.
  • If you’re getting denials, ask for written reasons, then correct and reapply.
  • Consider workforce programs through FTW or community colleges to improve earnings over time.

Common Mistakes to Avoid

  • Missing mail: Not updating your address means you don’t get notices and you miss deadlines. Use PAIS and update address the same day you move.
  • Skipping the FTW orientation: This is a common reason for sanctions. If you can’t go, call before the appointment and ask to reschedule.
  • Not reporting new income fast: This can cause overpayments (you’ll have to pay back). Report within the timeframe on your notice (often 10 days).
  • Turning in unreadable photos: If you upload documents, make sure they’re clear and show all edges. Include your case number on each page.
  • Assuming child support cooperation doesn’t apply: Unless you have good cause, you must cooperate with CSEA. Ignoring CSEA mail can hurt your case.

What to do if this doesn’t work:

  • If you’re already sanctioned or denied, fix the cause (turn in missing documents, attend the rescheduled appointment) and ask DHS how to restore benefits.
  • If you disagree with a decision, follow the appeal instructions on your notice by the stated deadline. Need help? Contact Legal Aid Society of Hawai‘i.

If You’re Denied or Sanctioned: Your Options

Action item: Read your denial/sanction notice completely.

  • The notice explains what went wrong, the rule used, and the deadline to appeal (file by the date listed — appeals are time‑sensitive).
  • Fixable problems (missing documents, missed FTW activity) can often be solved quickly if you contact your worker.
  • Keep copies of everything you submit.

What to do if this doesn’t work:

City- and Island‑Specific FAQs (Hawai‘i)

Action item: Use the DHS directory to get the exact office and submission options for your island or city.

  • Where is the main place to drop off TANF paperwork in Honolulu (O‘ahu)?

    Use the official directory to confirm current locations and hours: BESSD Office Contacts and Locations. If you can, upload documents in your PAIS account to avoid travel. Call the BESSD line at 1-855-643-1643 if you need in‑person help.

  • I live in Hilo (Hawai‘i Island). Is anything different for FTW?

    FTW is statewide, but providers and office locations differ by island. After approval you’ll get an FTW appointment with local contact details. For general info, start at FTW — DHS BESSD. If transportation is a barrier, tell your caseworker; you may get bus passes or other help.

  • I’m in Kailua‑Kona. Can I do my TANF interview by phone?

    Often yes. The interview method appears on your notice. If you need a phone interview, call your worker ahead of time. If you can’t reach them, call 1-855-643-1643 and ask for instructions.

  • I’m in Kahului/Wailuku (Maui). Wildfire displacement affected my documents. What should I do?

    Tell DHS exactly what you lost. DHS can accept alternative proofs or help you replace records. Upload what you do have through PAIS and follow up via phone. For disaster‑related resources and replacement documents, also call 2‑1‑1: Aloha United Way 211.

  • I’m in Līhu‘e (Kaua‘i). How do I get child care help to attend FTW?

    Ask your FTW worker to connect you with child care assistance options. Also contact PATCH Hawai‘i to find providers and funding. Use the BESSD directory for local instructions: BESSD Office Contacts and Locations.

Local Organizations and Community Help

Action item: Pair TANF with local aid to stabilize quickly.

What to do if this doesn’t work:

  • If phones are busy, try different times, use web contact forms, and ask 2‑1‑1 for additional options.
  • For legal barriers (evictions, benefits denials), prioritize Legal Aid early.

Diverse Communities: Tailored Notes and Resources

Action item: Tell your worker about any needs that affect work or safety—there are exceptions and accommodations.

  • LGBTQ+ single mothers

    Ask for a respectful provider match for FTW and case management. If you face discrimination when accessing services, report it. For community support, contact the Hawai‘i LGBT Legacy Foundation: Hawai‘i LGBT Legacy Foundation.

  • Single mothers with disabilities or caring for a disabled child

    Ask for reasonable accommodations (scheduling, activity changes) and bring medical documentation. For disability rights help and services, see: Disability Rights Hawai‘i and Hawai‘i DOH Early Intervention (for children).

  • Veteran single mothers

    Coordinate TANF with VA benefits and job programs. Start at the VA Honolulu Regional Office. Ask FTW about veteran‑friendly training and employers.

  • Immigrant and refugee single moms

    Eligibility can vary by status and entry date. Some families receive TAONF instead of TANF. Get status‑specific advice from Legal Aid Society of Hawai‘i.

  • Native Hawaiian and tribal‑specific resources

    While Hawai‘i does not have federally recognized American Indian tribes, Native Hawaiian families can seek services from Office of Hawaiian Affairs (OHA) and ALU LIKE, Inc.. Ask about education, job training, and emergency aid.

  • Rural and neighbor island families

    Use PAIS uploads and phone interviews to avoid long drives. If you lack internet, ask your library or FTW provider about computer access. If transportation is a barrier, request bus passes or mileage support through FTW.

  • Single fathers

    TANF/TAONF is for families with children, regardless of the parent’s gender. If you’re a dad raising kids, you can apply. The same FTW and CSEA rules apply.

  • Language access

    You have a right to language assistance at DHS. Ask for an interpreter at no cost. See state resources at the Office of Language Access (OLA).

What to do if this doesn’t work:

  • If you’re denied accommodations or language help, ask for a supervisor and note the date/time.
  • Document issues and seek help from Legal Aid if needed.

Resources by Island/Region (Where to Contact)

Action item: Use the official directory for current locations, drop‑off options, and hours.

Island/Region Where to Start Notes
O‘ahu (Honolulu/Countywide) BESSD Office Contacts and Locations For phone help call 1-855-643-1643
Hawai‘i Island (Hilo, Kona) BESSD Office Contacts and Locations Upload documents via PAIS
Maui County (Maui, Moloka‘i, Lāna‘i) BESSD Office Contacts and Locations Ask about travel/remote options
Kaua‘i (Līhu‘e/Countywide) BESSD Office Contacts and Locations Check for local FTW provider info

What to do if this doesn’t work:

  • If you can’t reach your local office, call 1-855-643-1643 and ask for a callback or supervisor.
  • If you can’t travel, ask for phone appointments and upload options.

Plan B: If TANF Isn’t Available or Isn’t Enough

Action item: Apply for these right away while you work on TANF.

Quick Compare: Which Program Helps With What

Need Program Where to Apply/Check
Monthly cash TANF/TAONF Hawai‘i PAIS
Food SNAP Hawai‘i PAIS
Formula, healthy foods, breastfeeding support WIC WIC Hawai‘i
Health insurance Medicaid (Med‑QUEST) Med‑QUEST Division
Child care DHS child care programs, FTW supports, PATCH referrals PATCH Hawai‘i
Rent, shelter HPHA + 211 referrals HPHA, Hawai‘i 211

What to do if this doesn’t work:

  • If you get stuck on any application, ask the agency for an accommodation or call 2‑1‑1 to find an application assister near you.
  • For denials, always read the notice and appeal by the deadline if you disagree.

Real‑World Tips From the Field

  • Take pictures of every document before you submit. Name files with your case number and date.
  • Use PAIS to upload whenever possible. It’s faster and creates a time‑stamped trail.
  • Keep a calendar for all deadlines: interview, FTW, document requests, recertifications.
  • If you’re working variable hours, submit pay stubs weekly until your case settles.
  • If childcare is why you’re missing FTW, tell your worker immediately and ask for help lining up care or adjusting your plan.

What to do if this doesn’t work:

  • If you still face repeated delays, ask for a supervisor call‑back and put your request in writing (PAIS message or email if provided).
  • If the problem continues, contact Legal Aid for advocacy.

Where to Find the Actual Dollar Amounts and Income Limits (Verified Sources)

Action item: Use these official pages for the current numbers. Hawai‘i updates them.

If you cannot find the specific payment standard or income limit on the DHS website during your visit, contact BESSD at 1-855-643-1643 or ask your FTW/case manager to provide the current chart with the effective date. Never rely on old screenshots; ask for the current posting.

About This Guide

Compiled by the ASingleMother.org Editorial Team

This guide uses official sources from Hawai‘i Department of Human Services, USDA, HUD, and established nonprofits. This guide is produced based on our Editorial Standards using only official sources, regularly updated and monitored, but not affiliated with any government agency and not a substitute for official agency guidance. Individual eligibility outcomes cannot be guaranteed.

Last verified August 2025, next review April 2026.

Please note that despite our careful verification process, errors may still occur — email info@asinglemother.org with corrections and we respond within 48 hours.

Disclaimer

Program rules, dollar amounts, and procedures change. Always confirm current eligibility, payment standards, and deadlines with the Hawai‘i Department of Human Services (BESSD) through your case notices, caseworker, or the official sites: Hawai‘i DHS — BESSD and Hawai‘i PAIS. If you receive a notice, follow the instructions and timelines on that notice, which control your case.

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