Community Support for Single Mothers in West Virginia
West Virginia Community Support Organizations, Churches & Charities for Single Mothers (Real‑World, No‑Fluff Hub)
Last updated: September 2025
This guide is for single mothers in West Virginia who need fast, practical help from community organizations, churches, and charities—not government benefit programs. Every phone number, address, and dollar amount below is verified and sourced.
Quick Help Box (start here)
- Dial 2‑1‑1 or text your ZIP code to 898‑211 to get live referrals to local help 24/7. Response is usually immediate; chat and self‑search are also available. (wv211.org)
- If your lights, water, or gas are in shut‑off status, ask about Dollar Energy Fund grants (charity emergency utility help). Maximums this year: Appalachian Power up to 300∗∗,∗∗WVAmericanWaterupto300**, **WV American Water up to 350 twice a year (max 700)∗∗,and∗∗upto700)**, and **up to 500 for many other utilities. Some programs require that you first apply for LIHEAP when open. Call your local intake agency or 2‑1‑1. (dollarenergy.org, amwater.com)
- For past‑due rent or an eviction notice in Kanawha County, call: Covenant House, 304‑344‑8053, Salvation Army Charleston, 304‑343‑4548, Mountain Mission, 304‑344‑3407, or Heart + Hand, 304‑744‑6741 (deposit help only in specific service areas). Availability changes week to week—call early. (wvcovenanthouse.org, southernusa.salvationarmy.org, business.charlestonareaalliance.org, hhomwv.org, kanawhavalleycollective.org)
- Need diapers, formula, or baby items today? Try the Baby Pantry at Scott’s Run Settlement House (Monongalia County) — call 304‑435‑5098 to schedule pickup. Many Catholic Charities locations and church pantries also stock diapers when available. (srsh.org, ccwva.org)
- For free medical, dental, pharmacy, or mental‑health care: WV Health Right (Charleston) serves adults up to 250% FPL; call 304‑414‑5930 (East End Clinic) or 304‑340‑1555 (West Side Clinic). In north‑central WV, Milan Puskar Health Right (Morgantown) provides free care to low‑income, uninsured or under‑insured adults; call 304‑292‑8234. (wvhealthright.org, dhhr.wv.gov, freeclinicdirectory.org)
Emergency contacts in one spot
- WV 211 (24/7): Call 2‑1‑1 or text ZIP to 898‑211 for immediate referrals to food, shelter, utility help, diapers, and crisis lines statewide. WV 211 has answered over 150,000 calls since its 2019 launch and helped more than 30,000 residents last year; if lines are busy, try text/chat. (wv211.org)
- Domestic violence/safety: YWCA Wheeling Crisis Hotline 1‑800‑698‑1247 or 304‑232‑2748 (24/7). They provide emergency safe shelter for women and children and can connect you to local DV programs across the Northern Panhandle. For Kanawha Valley, ask WV 211 for the closest 24/7 DV program. (ywcawheeling.org, wv211.org)
Why this guide is different (what top search results often miss)
Most pages list the same big names but skip the details you need in a crisis. We dug into the official pages and program rulebooks to add:
- Exact benefit amounts and income limits for utility grants (Dollar Energy Fund), with program dates and “sincere payment” rules.
- Region‑specific rent/utility contacts with office hours (Kanawha examples), and which groups cover security deposits.
- How to apply, what documents to bring, common mistakes, realistic timelines, and backup plans.
- Direct phone numbers and street addresses so you don’t have to click around.
Sources are official nonprofit or utility pages, with dates noted throughout.
Quick Reference Cheat Sheet
| Need | Fastest first step | Typical benefit level | Who to call today |
|---|---|---|---|
| Electric/gas/water shut‑off or termination notice | Ask about Dollar Energy Fund via a local intake agency or 2‑1‑1 | Appalachian Power up to 300;WVAmericanWaterupto300; WV American Water up to 350 twice per year; most others up to $500; income up to 150%–200% FPL depending on utility | 2‑1‑1; or Dollar Energy Fund Agency Finder via WV 211; utility customer service listed below. (dollarenergy.org, amwater.com) |
| Past‑due rent/eviction (Kanawha example) | Call Covenant House; if funds are out, try Salvation Army, Heart + Hand, and Mountain Mission | Varies; some require court eviction notice; deposit help limited to certain service areas | 304‑344‑8053 (Covenant House), 304‑343‑4548 (Salvation Army Charleston), 304‑744‑6741 (Heart + Hand), 304‑344‑3407 (Mountain Mission) (wvcovenanthouse.org, southernusa.salvationarmy.org, hhomwv.org) |
| Food today | Find a food pantry or mobile distribution | Groceries same day; mobile pantries serve 100–1,000 households per event | WV 211; Mountaineer Food Bank Mobile Pantry schedule; Facing Hunger Foodbank (Huntington) 304‑523‑6029 (mountaineerfoodbank.org, members.putnamchamber.org) |
| Diapers / baby items | Baby pantries and church programs | Diapers, wipes, formula as available; frequency varies | Scott’s Run Baby Pantry 304‑435‑5098; Catholic Charities sites (see directory) (srsh.org, ccwva.org) |
| Free health/dental/pharmacy | Free & charitable clinics | Free care for eligible adults (incomes typically up to 250% FPL at WV Health Right) | WV Health Right 304‑414‑5930 / 304‑340‑1555 / 304‑414‑5949; Milan Puskar Health Right 304‑292‑8234; DHHR free clinics list (wvhealthright.org, dhhr.wv.gov) |
| Legal help (eviction, custody, DV, benefits) | Legal Aid of WV intake | Free civil legal help for low‑income people; typical income ceiling 125% FPL (with exceptions) | Apply by phone 866‑255‑4370; check 2025 LSC income table for 125% FPL amounts (legalaidwv.org, federalregister.gov) |
Utility Help From Charities (Dollar Energy Fund + Local Partners)
Most utility emergencies in WV are handled through the Dollar Energy Fund’s West Virginia Utility Assistance Program, administered locally by nonprofits (Salvation Army, Heart + Hand, community agencies). It’s not a government program, but some utilities require you to apply for LIHEAP first when LIHEAP is open.
- Eligibility basics this program year (10/01/2024–09/30/2025):
- Income limit is generally up to 150% FPL; WV American Water allows up to 200% FPL.
- “Sincere payment” may be required (e.g., at least 50∗∗inthelast3monthsforWVAmericanWater;someutilitiesrequire∗∗50** in the last 3 months for WV American Water; some utilities require **100, seniors $75).
- Account must be in the adult applicant’s name at the service address; grants can’t pay deposits or reconnection fees.
- One grant per utility per program year (WV American Water allows two grants—one each six months). (dollarenergy.org, amwater.com)
Dollar Energy Fund – What you can get right now
| Utility | Max grant | Income limit | Program dates | Notes & intake |
|---|---|---|---|---|
| Appalachian Power (AEP) | $300 | ≤150% FPL | Generally Dec 1–Mar 31 for off/termination; check funds | Apply via local agency; AEP Neighbor to Neighbor page links to agencies. (dollarenergy.org, appalachianpower.com) |
| West Virginia American Water (H2O Help to Others) | 350∗∗every6months(max∗∗350** every 6 months (max **700/yr) | ≤200% FPL | Open most of the year; service must be off/at risk | Requires at least 50∗∗recentpaymentand∗∗50** recent payment and **100 balance. (amwater.com) |
| Mon Power / Potomac Edison (FirstEnergy) | Up to $500 | ≤150% FPL | Oct 1–Sep 30 while funds last | One grant per utility per year; off/termination status usually required. (dollarenergy.org) |
| Mountaineer Gas / Hope Gas | Up to $500 (Hope Gas off‑status only) | ≤150% FPL | Oct 1–Sep 30 (Hope Gas dates may vary) | Check local intake. (dollarenergy.org) |
Important: If the max grant won’t fully stop the shut‑off or restore service, your application can be denied until you make an extra payment to close the gap. Ask the caseworker how much is needed. (dollarenergy.org)
How to apply fast:
- Call 2‑1‑1 and ask for a nearby “Dollar Energy Fund intake site.”
- Bring: photo ID; the shut‑off notice or most recent bill; proof of recent payment if required; proof that you applied for LIHEAP when open; and proof of household income for the last 30 days. (dollarenergy.org)
Reality check:
- Funds run out several times a year and refill when utilities add money. Call in the morning; keep trying multiple intake agencies.
What to do if this doesn’t work:
- Ask your caseworker about church funds in your ZIP code and any utility‑specific hardship or medical protection plans.
- For water, call WV American Water’s H2O Help line at 1‑888‑282‑6816 or Customer Care 1‑800‑685‑8660 to confirm remaining H2O funds and get a referral. (amwater.com)
Rent, Deposits, and Homelessness Prevention (Faith‑based and Community Funds)
Charitable rent funds are limited, time‑sensitive, and often require a current court eviction notice. In the Kanawha Valley (Charleston and nearby), the Kanawha Valley Collective maintains an updated “who helps with rent/utility” list with hours. Notable points:
- Heart + Hand is noted as the only organization in parts of Kanawha County that may assist with rent deposits (service areas apply). Call first. (kanawhavalleycollective.org)
- Covenant House, Salvation Army, Mountain Mission, and area church outreach programs rotate funds and may require scheduled appointments. (kanawhavalleycollective.org, wvcovenanthouse.org, southernusa.salvationarmy.org, business.charlestonareaalliance.org)
Charleston/Kanawha Valley examples (policies vary; call to confirm)
| Organization | What they help with | Key requirements/hours | Contact |
|---|---|---|---|
| Covenant House (Charleston) | Emergency financial assistance for eviction/utility shut‑off; food/diapers | Weekdays 8a–4p (Service Center 8a–4p; pantry 9a–12p) | 600 Shrewsbury St, Charleston; 304‑344‑8053; Emergency Assistance details and hours online. (wvcovenanthouse.org) |
| Salvation Army — Charleston Area Command | Rent (eviction notice/first month), utilities, food | Financial aid by appointment; pantry Mon‑Thu 9–11:30 & 1–2:30 | 301 Tennessee Ave, Charleston; 304‑343‑4548. (southernusa.salvationarmy.org) |
| Heart + Hand Outreach Ministries (South Charleston & Putnam) | Utilities (Dollar Energy intake), emergency food, limited deposit help in defined areas | South Charleston Social Services hours: Mon‑Thu 10–12 & 1–3; Putnam office Mon‑Thu 9–1:30 | 212 D St, South Charleston 304‑744‑6741; 20 Radwin Dr, Winfield 304‑543‑8770. (hhomwv.org) |
| Mountain Mission, Inc. | Emergency financial and in‑kind aid (including rent/utilities when funds allow) | Call for appointment; bring photo ID and court eviction notice if seeking rent help | 1620 7th Ave, Charleston; 304‑344‑3407. (business.charlestonareaalliance.org, kanawhavalleycollective.org) |
What to bring:
- Photo ID; current lease and landlord contact; written eviction notice or 3‑day notice; last 30 days of income; proof of hardship (job loss, medical); and a partial payment if possible.
Reality check:
- Funds are limited and may only cover part of what’s due. First‑month rent is sometimes available; deposits are rare and tied to service areas.
What to do if this doesn’t work:
- Call 2‑1‑1 to ask for smaller church funds by ZIP code.
- Ask your landlord in writing for a one‑time payment plan while you wait for an appointment, and tell them where you’ve applied.
- For legal help with eviction, call Legal Aid of WV intake 866‑255‑4370. Income ceilings generally follow 125% FPL with exceptions per LSC rules. (legalaidwv.org, federalregister.gov)
Food, Diapers, and Daily Essentials
Action item: If you need food same day, call 2‑1‑1 and ask for your nearest pantry plus any Mobile Pantry distributions this week. Mountaineer Food Bank’s Mobile Pantry serves multiple counties monthly; events typically serve 100–1,000 households and run 10:00–11:30am. Facing Hunger Foodbank (Huntington‑based) serves the southwest region and posts mobile dates regularly. (mountaineerfoodbank.org)
- Facing Hunger Foodbank helps “nearly 130,000 people every year” across 17 counties in WV, OH, and KY; main line 304‑523‑6029, 1327 7th Ave, Huntington. (members.putnamchamber.org, business.huntingtonchamber.org)
- Catholic Charities’ pantries (e.g., Wheeling Neighborhood Center and St. Ursula in Pursglove) offer food plus utility assistance appointments on certain days. In 2025, Catholic Charities formally merged with St. Ursula Food Pantry to expand hunger relief in Monongalia County. (ccwva.org)
- Scott’s Run Settlement House (Monongalia) offers an Everyday Food Pantry and a Baby Pantry (diapers, wipes, formula) by appointment; call 304‑435‑5098. (srsh.org)
Food & diaper resources snapshot (selected)
| Region | Resource | What they offer | Contact |
|---|---|---|---|
| Northern Panhandle | Catholic Charities Neighborhood Center (Wheeling) | Hot meals daily; pantry Tue/Thu 11–1; utility assistance by appt; showers/laundry | 125 18th St, Wheeling; 304‑232‑7157. (ccwva.org) |
| Monongalia | Scott’s Run Settlement House | Food pantry; Baby Pantry (diapers/wipes/formula) | 750 Fairchance Rd & 41 Lady Bug Ln; 304‑435‑5098. (srsh.org) |
| Monongalia | St. Ursula Food Pantry & Outreach (now within Catholic Charities WV) | Pantry on scheduled dates; Baby/Toddler supports; serves west‑of‑river areas | 87 Pursglove Rd, Pursglove; 304‑599‑3822. (ccwva.org) |
| Statewide (mobile) | Mountaineer Food Bank Mobile Pantry | County events monthly; bring ID; drive‑thru | See current 2025 schedule on MFB site. (mountaineerfoodbank.org) |
| Southwest WV | Facing Hunger Foodbank | Pantry network, mobiles; referrals | 304‑523‑6029; 1327 7th Ave, Huntington. (business.huntingtonchamber.org) |
What to do if this doesn’t work:
- Ask WV 211 for church‑based pantries near you (they often help between big distributions).
- If you have school‑aged children, ask the school about weekend food packs (many are supplied by local ministries).
Free and Charitable Health Care (Adults)
Action item: Call the clinic nearest you and ask exactly what documents they need. Most clinics accept uninsured adults and some under‑insured up to a specific income level.
- WV Health Right (Charleston region) serves adults up to 250% of the Federal Poverty Level; multiple locations including East End (1520 Washington St E), West Side (511 Central Ave), Wellness Center, and an onsite clinic at Covenant House. Phones: 304‑414‑5930, 304‑340‑1555, 304‑414‑5949. (wvhealthright.org)
- Milan Puskar Health Right (Morgantown) provides free primary care, behavioral health, medications, and limited dental; call 304‑292‑8234. (freeclinicdirectory.org)
- DHHR’s free clinics list also includes Health Access (Clarksburg), Wheeling Health Right, and Ebenezer Medical Outreach (Huntington). (dhhr.wv.gov)
Required documents commonly include photo ID and proof of income (tax return, pay stubs, or benefit letter). WV Health Right lists sample proofs and FPL amounts on its Patient Information page. (wvhealthright.org)
What to do if this doesn’t work:
- Ask the clinic if a social worker can place you on a cancellation list or refer you to a partner (e.g., university dental rotation, charitable pharmacy).
Faith‑Based Shelters & Family‑Focused Housing Supports
- YWCA Sojourner’s Shelter (Charleston) provides emergency shelter and services for women, women with children, single fathers with custody, and intact families; business line 304‑340‑3562; address 1418 Washington St E, Charleston. Capacity varies; roof repairs and maintenance updates were reported in July 2025—call for current status and bed availability. (homelessshelterdirectory.org, wchsnetwork.com)
- YWCA Wheeling Women’s Residence & Emergency Homeless Shelter (18 beds) and 24/7 DV shelter services are available; main 304‑232‑0511, DV hotline 1‑800‑698‑1247 or 304‑232‑2748. (ywcawheeling.org)
- Huntington City Mission offers emergency shelter for women, men, and families, plus meals and case management. Address: 624 10th St, Huntington, phone 304‑523‑0293. (mapquest.com)
- Union Mission (Charleston) Family Services provides food assistance and outreach; main line 304‑925‑0366. (unionmission.com)
What to do if this doesn’t work:
- Call 2‑1‑1 and ask for open beds that night. Ask about travel vouchers or bus passes for verified shelter placement if available through local churches.
Transportation to Keep or Start Work
- Good News Mountaineer Garage (statewide) places donated vehicles with families engaged in employment programs. Under the WV WORKS referral program, TANF/WV WORKS participants who meet eligibility can receive a car for $1 after required steps (referral, insurance, maintenance class). The program has placed over 3,500 vehicles since 1999. (goodnewsmountaineergarage.org)
- Jobs & Hope WV participants may also be eligible for a donated vehicle through GNMG; ask your Jobs & Hope coach for a referral. (goodnewsmountaineergarage.org, governor.wv.gov)
What to do if this doesn’t work:
- Ask your United Way for gas card projects or volunteer driver networks; combine with bus routes and clinic mobile services where available.
How to Apply: Steps, Documents, and Timelines
Action item: Before you call, gather documents. Many charities triage cases the same day if you have everything in hand.
Application checklist (print or screenshot)
- Photo ID for you (and any adult on the lease/account).
- Proof of address (lease, current mail).
- Household income proof for last 30 days (pay stubs, benefit letters, child support statements).
- For utilities: latest bill, shut‑off or termination notice, and proof of your recent payment if the program requires a “sincere effort” (e.g., 50∗∗forWVAmericanWater;someutilities∗∗50** for WV American Water; some utilities **100). (amwater.com, dollarenergy.org)
- For rent: lease and court eviction paperwork (if filed); landlord name/phone; any partial payment you can make.
- For medical/clinic care: ID and income proof; medication list.
- For legal help: court papers or notices; all relevant dates.
Realistic timelines:
- Utility charity grants: same day to 3–5 business days depending on intake volume and utility review.
- Rent help: same week if funds exist; otherwise 1–2 weeks while you get on waitlists.
- Food/diapers: same day.
- Free clinic intake: same day to 2 weeks, depending on capacity.
What to do if this doesn’t work:
- Ask the agency for a denial letter or a “what’s missing” list so you can fix it quickly.
- Call 2‑1‑1 and request a second intake site or a church fund in your ZIP code.
Common Mistakes to Avoid
- Waiting until the shut‑off date. Many funds require a review period; call as soon as you receive a termination notice.
- Not making a small payment. Several utility grants require a recent “sincere effort” payment (e.g., 50∗∗or∗∗50** or **100 depending on the utility). Even 25–25–50 can keep you eligible. (amwater.com, dollarenergy.org)
- Calling one agency only. Rotate calls—Covenant House, Salvation Army, Heart + Hand, and church outreach teams share the load and receive different funding cycles. Use 2‑1‑1 for alternates. (kanawhavalleycollective.org)
- Missing proof of income. Most agencies need the last 30 days of income for everyone in the home—even if it’s $0 (then ask what to sign as a zero‑income statement).
Diverse Communities: Tailored Help and Where to Start
- LGBTQ+ single mothers: Start with WV 211 for affirming shelters and clinics in your county. YWCA programs and Catholic Charities serve all people regardless of faith or background; ask for a trauma‑informed advocate. (wv211.org, ccwva.org)
- Single mothers with disabilities or disabled children: Legal Aid of WV’s FAST program helps families navigate school and services (no income test for FAST); apply through Legal Aid (866‑255‑4370). Free clinics can coordinate specialty referrals. (legalaidwv.org)
- Veteran single mothers: Call 2‑1‑1 for county veterans services and nearby food/utility resources; many United Ways maintain veteran‑priority referrals. (uwayep.org)
- Immigrant and refugee moms: Catholic Charities’ Eastern Panhandle Immigration Office (Martinsburg) provides immigration legal help and referrals; 224 S Queen St, 304‑267‑3071. (immigrationadvocates.org)
- Tribal citizens/Native families: Ask 2‑1‑1 for Native‑serving food distribution sites and legal referrals; Legal Aid follows federal 125% FPL rules with some exceptions. (federalregister.gov)
- Rural moms with limited access: Use mobile pantries (Mountaineer Food Bank), church pantries, and clinic mobiles. Ask about phone‑intake options and whether a partner agency can upload your documents. (mountaineerfoodbank.org)
- Single fathers: Most programs listed (Covenant House, YWCA Sojourner’s Shelter, Huntington City Mission, Salvation Army) assist single fathers and intact families where noted—call to confirm. (homelessshelterdirectory.org, mapquest.com)
- Language access: WV 211 provides text and translation support. Legal Aid also provides interpreter services during phone intake. (wv211.org, legalaidwv.org)
Program How‑Tos (with real examples)
1) Utility shut‑off: Appalachian Power or Mon Power customer
Do this first:
- Call 2‑1‑1 and ask for a Dollar Energy intake site with earliest appointment today. Bring your shut‑off notice and proof of a recent payment.
What you can get:
- Dollar Energy Fund grants: up to 300∗∗(AppalachianPower)or∗∗upto300** (Appalachian Power) or **up to 500 (Mon Power/Potomac Edison). Income limit ≤150% FPL; dates vary by utility. (dollarenergy.org)
Required documents:
- Photo ID; termination notice; most recent bill; proof of your payment (e.g., $100 within 90 days where required); proof of income; proof you applied for LIHEAP if open. (dollarenergy.org)
Timeline:
- Many decisions are made within 1–3 business days once the intake agency submits your file.
Plan B:
- Ask the utility for a one‑time payment extension while your Dollar Energy application is pending; also ask about any medical certification holds if applicable (the utility can explain rules).
Real‑world note:
- If your balance is larger than the maximum grant, your case may be denied until you pay the difference needed to stop the shut‑off. Ask the intake worker to calculate the “bring‑to‑good‑standing” amount. (dollarenergy.org)
2) Eviction in Kanawha County
Do this first:
- Call Covenant House 304‑344‑8053 for an emergency assistance appointment (Mon–Fri). If funds are out, immediately call Salvation Army Charleston 304‑343‑4548 and Heart + Hand 304‑744‑6741; Mountain Mission (304‑344‑3407) may require a court eviction notice. (wvcovenanthouse.org, southernusa.salvationarmy.org, hhomwv.org, business.charlestonareaalliance.org)
What you can get:
- Partial rent payment to stop eviction; first‑month rent in limited cases (Salvation Army); deposit help only in certain service areas (Heart + Hand). (southernusa.salvationarmy.org, kanawhavalleycollective.org)
Required documents:
- Lease, eviction paperwork, landlord phone/email, income proof, and ID.
Timeline:
- Often same week; if you have court this week, tell the agency up front.
Plan B:
- Ask the court clerk about mediation and payment plan options; call Legal Aid of WV (866‑255‑4370) if you receive a hearing notice. (legalaidwv.org)
3) Food + diapers in Monongalia County
Do this first:
- Call Scott’s Run Settlement House 304‑435‑5098 (Baby Pantry by appointment). Check for mobile food giveaways or pantry hours, and ask if St. Ursula (now part of Catholic Charities WV) has an upcoming distribution you can attend. (srsh.org, ccwva.org)
What you can get:
- Diapers, wipes, formula (as available), plus groceries.
Timeline:
- Usually same day pickup once scheduled.
Plan B:
- Ask United Way of Monongalia & Preston Counties for additional pantries (they maintain a list of agencies and phone numbers). (unitedwaympc.org)
4) Free medical care (Charleston area)
Do this first:
- Call WV Health Right 304‑414‑5930 or 304‑340‑1555 and ask what income proof they need for new-patient intake (they serve adults up to 250% FPL). If transportation is the barrier, ask about mobile clinics or the Covenant House onsite clinic (304‑414‑5949). (wvhealthright.org)
What you can get:
- Primary care, dental (including mobile dental in several counties), mental health, medications, and wellness services at no cost if eligible.
Plan B:
- Ask for a referral to partner clinics (e.g., Ebenezer Medical Outreach in Huntington) listed on the DHHR free clinics page. (dhhr.wv.gov)
United Way, Salvation Army, and Catholic Charities: How they help in WV
- United Way (and WV 211) connects you with local agencies; many United Ways also run small basic‑needs funds or special initiatives. See contact list by region below. (wv211.org, unitedway.org)
- The Salvation Army operates corps in multiple WV cities with financial assistance, food, and clothing; services differ by location. Charleston lists rental assistance (first month’s rent/eviction) and utilities by appointment; Huntington and Clarksburg provide food, clothing, and utility aid. Call your local corps first. (southernusa.salvationarmy.org, huntington.salvationarmypotomac.org, clarksburg.salvationarmypotomac.org)
- Catholic Charities West Virginia offers emergency financial assistance for rent and utilities for households at or below 150% FPL, alongside food pantries and case management; office directory with phone numbers/addresses is public. (ccwva.org)
Tables to scan fast
A) Utility charity help at a glance (2024–2025 program year)
| Company | Max grant | Income limit | Key rules | Contact |
|---|---|---|---|---|
| Appalachian Power (AEP) | $300 | ≤150% FPL | Program window usually Dec–Mar for shut‑offs; must be off/at risk | AEP Neighbor to Neighbor page (agency finder); AEP Customer Care 1‑800‑982‑4237. (dollarenergy.org, appalachianpower.com) |
| WV American Water | 350∗∗per6months(max∗∗350** per 6 months (max **700/yr) | ≤200% FPL | Must have 100∗∗+balanceand∗∗100**+ balance and **50 recent payment | H2O Help to Others details; 1‑888‑282‑6816 or 1‑800‑685‑8660. (amwater.com) |
| Mon Power / Potomac Edison | Up to $500 | ≤150% FPL | One grant per utility per year; off/termination status | Apply via local intake; Customer Care 1‑800‑686‑0022/0011. (dollarenergy.org) |
| Mountaineer Gas / Hope Gas | Up to $500 | ≤150% FPL | Dates vary; Hope Gas open for off‑status | Intake via local agencies; 1‑800‑834‑2070 / 1‑800‑688‑4673. (dollarenergy.org) |
B) Free & charitable clinics (selected)
| Clinic | Who they serve | Phone / Address |
|---|---|---|
| WV Health Right (Charleston area) | Adults up to 250% FPL; uninsured/under‑insured; multiple sites, free | 304‑414‑5930 (1520 Washington St E, Charleston); 304‑340‑1555 (511 Central Ave); 304‑414‑5949 (Covenant House Clinic). (wvhealthright.org) |
| Milan Puskar Health Right (Morgantown) | Free care for low‑income, uninsured/under‑insured adults | 304‑292‑8234, 341 Spruce St, Morgantown. (freeclinicdirectory.org) |
| DHHR Free Clinics (statewide list) | Directory includes Health Access (Clarksburg), Wheeling Health Right, Ebenezer Medical Outreach (Huntington), Beckley Health Right | See DHHR Free Clinics page for current phones/addresses. (dhhr.wv.gov) |
C) Food & diaper supports (selected, with hours where posted)
| Region | Resource | Highlights |
|---|---|---|
| Northern Panhandle | Catholic Charities Neighborhood Center (Wheeling) | Breakfast 9am, Dinner 3:30pm; pantry Tue/Thu 11–1; showers, laundry; call 304‑232‑7157. (ccwva.org) |
| Monongalia | Scott’s Run Settlement House | Food pantry and Baby Pantry by appointment; 304‑435‑5098. (srsh.org) |
| Statewide (mobile) | Mountaineer Food Bank Mobile Pantry | 2025 schedule by county; new standard time 10:00–11:30am. (mountaineerfoodbank.org) |
| Southwest WV | Facing Hunger Foodbank | Serves ~130,000 people/year via agencies/mobiles; main 304‑523‑6029. (members.putnamchamber.org) |
D) Rent + deposit touchpoints (Kanawha area)
| Organization | Hours (as posted) | Notes |
|---|---|---|
| Covenant House | Weekdays 8a–4p; pantry 9a–12p | Emergency assistance for eviction/utility shut‑off; diapers and hygiene items. (wvcovenanthouse.org) |
| Salvation Army — Charleston | Financial aid by appointment; pantry Mon‑Thu 9–11:30 & 1–2:30 | First month’s rent (no private landlords/deposits); utility help. (southernusa.salvationarmy.org) |
| Heart + Hand (South Charleston/Putnam) | South Charleston Mon‑Thu 10–12 & 1–3; Putnam Mon‑Thu 9–1:30 | Utility help, Dollar Energy intake; deposit help in defined areas. (hhomwv.org) |
| Mountain Mission | Mon‑Thu; call for appointment | Emergency assistance; bring photo ID and eviction notice for rent help. (kanawhavalleycollective.org) |
E) United Way and WV 211 contacts (selected)
| Area | United Way | Phone / Address |
|---|---|---|
| Statewide helpline | WV 211 (United Ways of WV) | Dial 2‑1‑1; text ZIP to 898‑211; wv211.org. (wv211.org) |
| Central WV (Kanawha/Putnam) | United Way of Central WV | 304‑340‑3500, One United Way Square, Charleston. (unitedwaycwv.org) |
| Mid‑Ohio Valley | United Way Alliance of the Mid‑Ohio Valley | 304‑580‑0570, 414 Market St, Parkersburg. (uwamov.com) |
| Tygart Valley (Marion, Randolph, Taylor, Tucker) | Tygart Valley United Way | 304‑366‑4550, 221 Washington St, Fairmont. (unitedway.org, tvunitedway.org) |
| Eastern Panhandle | United Way of the Eastern Panhandle | 211 information page and local referrals. (uwayep.org) |
10 West Virginia‑specific FAQs
- Can charities in WV really stop a utility shut‑off the same day?
- Sometimes. If an intake site submits your Dollar Energy application early and the grant covers the full “restore/stop” amount, utilities can post the pledge same day. If your balance is higher than the max grant, you’ll be asked to pay the difference first. (dollarenergy.org)
- What income counts for Catholic Charities emergency assistance?
- Their emergency financial assistance generally serves households at or below 150% of the Federal Poverty Level. Bring income proof for all adults. (ccwva.org)
- Who can help with rent deposits?
- In the Kanawha Valley, Heart + Hand notes limited help with rent deposits in specific service areas (verify your address). Many agencies don’t cover deposits. (kanawhavalleycollective.org)
- What if I don’t have gas money to get to a clinic or intake appointment?
- Ask WV 211 for agencies that do phone intake or virtual appointments. Some United Ways and ministries offer limited gas cards; mobile clinics (WV Health Right) and mobile food distributions reduce travel needs. (wvhealthright.org, mountaineerfoodbank.org)
- I’m working but my water is about to be shut off. Do I qualify?
- WV American Water’s H2O Help to Others program allows income up to 200% FPL and offers 350∗∗persixmonths(max∗∗350** per six months (max **700/year) if other conditions are met (recent 50∗∗payment;∗∗50** payment; **100+ balance). (amwater.com)
- Is Legal Aid of WV free, and what income limits apply?
- Yes. Legal Aid of WV provides free civil legal help. Income guidelines generally follow 125% FPL (with exceptions). Phone intake is 866‑255‑4370. (legalaidwv.org, federalregister.gov)
- Who do I call for diapers in Monongalia County?
- Scott’s Run Baby Pantry (304‑435‑5098) and St. Ursula (now within Catholic Charities WV) serve families with diapers and baby items on a schedule. (srsh.org, ccwva.org)
- I’m in the Eastern Panhandle and need immigrant legal help.
- Catholic Charities WV’s Immigration and Rural Outreach Office, 224 S. Queen St, Martinsburg, 304‑267‑3071 (by appointment). (immigrationadvocates.org)
- Are there faith‑based shelters for families?
- Yes. YWCA Sojourner’s Shelter (Charleston) and Huntington City Mission have family options; call ahead for bed availability. (homelessshelterdirectory.org, mapquest.com)
- Can I get a low‑cost car to keep my job?
- If you’re in WV WORKS (TANF) or referred through Jobs & Hope WV, ask about Good News Mountaineer Garage. Qualified families can receive a vehicle for $1 after steps are met. (goodnewsmountaineergarage.org)
Resources by Region (fast dialing)
- Northern Panhandle:
- Catholic Charities Neighborhood Center — 304‑232‑7157, 125 18th St, Wheeling. Services and hours. (ccwva.org)
- North‑Central:
- Scott’s Run Settlement House — 304‑435‑5098, 750 Fairchance Rd & 41 Lady Bug Ln, Monongalia. Baby Pantry & food. (srsh.org)
- Christian Help (Morgantown) — 304‑296‑0221, 219 Walnut St. Emergency financial aid, free store, food. (motownchristianhelp.com)
- St. Ursula Food Pantry & Outreach (Catholic Charities WV) — 304‑599‑3822, 87 Pursglove Rd. Merger news & hours. (ccwva.org)
- Kanawha Valley:
- Covenant House — 304‑344‑8053, 600 Shrewsbury St, Charleston. Emergency assistance & hours. (wvcovenanthouse.org)
- Salvation Army Charleston — 304‑343‑4548, 301 Tennessee Ave. Rent/utility help by appointment. (southernusa.salvationarmy.org)
- Heart + Hand — 304‑744‑6741, 212 D St, South Charleston; Putnam office 304‑543‑8770. Emergency assistance & Dollar Energy intake. (hhomwv.org)
- Mountain Mission, Inc. — 304‑344‑3407, 1620 7th Ave, Charleston. Emergency assistance. (business.charlestonareaalliance.org)
- Mid‑Ohio Valley:
- Catholic Charities Parkersburg — 304‑917‑4486, 609‑C Market St. Office directory. (ccwva.org)
- Salvation Army Parkersburg — 304‑485‑4529. Location listing. (salvationarmyusa.org)
- Eastern Panhandle:
- United Way of the Eastern Panhandle (211 info) — About 211 locally. (uwayep.org)
- Catholic Charities Eastern Regional Office (Martinsburg) — 304‑267‑8837, 224 S Queen St. Directory. (ccwva.org)
- Huntington/Tri‑State:
- Facing Hunger Foodbank — 304‑523‑6029, 1327 7th Ave, Huntington. Find help. (business.huntingtonchamber.org)
- Salvation Army Huntington — 304‑529‑2401. Local services. (huntington.salvationarmypotomac.org)
- Huntington City Mission — 304‑523‑0293, 624 10th St. Official site. (mapquest.com)
- Southern WV:
Full Resource List (community orgs, churches & charities)
- WV 211 — WV’s 24/7 referral line (phone, text, chat). Phone: 2‑1‑1 (text ZIP to 898‑211). (wv211.org)
- Catholic Charities West Virginia — Emergency Financial Assistance (≤150% FPL). Statewide admin: 888‑900‑2989; see Office Directory with addresses/phones. (ccwva.org)
- Salvation Army (WV locations) — Charleston social services & rent/utility help (304‑343‑4548, 301 Tennessee Ave, Charleston). Huntington local services (304‑529‑2401). Clarksburg community services (304‑622‑2360, 1010 S Chestnut St, Clarksburg). Parkersburg (304‑485‑4529). (southernusa.salvationarmy.org, huntington.salvationarmypotomac.org, clarksburg.salvationarmypotomac.org, salvationarmyusa.org)
- United Way (selected) — United Way of Central WV (304‑340‑3500, One United Way Square, Charleston). United Way Alliance of the Mid‑Ohio Valley (304‑580‑0570, 414 Market St, Parkersburg). Tygart Valley United Way (304‑366‑4550, 221 Washington St, Fairmont). All can refer to 2‑1‑1. (unitedwaycwv.org, uwamov.com, tvunitedway.org)
- Covenant House (Charleston) — Emergency Assistance & Service Center (304‑344‑8053, 600 Shrewsbury St, Charleston). (wvcovenanthouse.org)
- Heart + Hand Outreach Ministries — Emergency Assistance & Dollar Energy intake (South Charleston 304‑744‑6741, 212 D St; Putnam 304‑543‑8770, 20 Radwin Dr, Winfield). (hhomwv.org)
- Mountain Mission, Inc. (Charleston) — Emergency financial/in‑kind aid (304‑344‑3407, 1620 7th Ave, Charleston). (business.charlestonareaalliance.org)
- Scott’s Run Settlement House (Monongalia) — Food & Baby Pantry (304‑435‑5098, 750 Fairchance Rd, Morgantown; 41 Lady Bug Ln, Osage). (srsh.org)
- St. Ursula Food Pantry & Outreach (Catholic Charities WV site) — Updated operations (304‑599‑3822, 87 Pursglove Rd, Pursglove). (ccwva.org)
- Facing Hunger Foodbank (Huntington) — Find food / volunteer (304‑523‑6029, 1327 7th Ave, Huntington). (business.huntingtonchamber.org)
- Mountaineer Food Bank — Mobile Pantry schedule (2025). (mountaineerfoodbank.org)
- YWCA Sojourner’s Shelter (Charleston) — Emergency shelter for women & families. Line: 304‑340‑3562, 1418 Washington St E. (homelessshelterdirectory.org)
- YWCA Wheeling — Emergency Safe Shelter & Women’s Residence (Crisis hotline 1‑800‑698‑1247 / 304‑232‑2748, main 304‑232‑0511, 1100 Chapline St, Wheeling). (ywcawheeling.org)
- Huntington City Mission — Emergency shelter & meals. 304‑523‑0293, 624 10th St, Huntington; Website. (mapquest.com)
- Union Mission (Charleston) — Family Services & outreach (304‑925‑0366, PO Box 112, Charleston; shelters have different numbers). (unionmission.com)
- WV Health Right — Free clinic & wellness centers (East End 304‑414‑5930, West Side 304‑340‑1555, Covenant House Clinic 304‑414‑5949). (wvhealthright.org)
- Milan Puskar Health Right (Morgantown) — Clinic info (304‑292‑8234, 341 Spruce St). (freeclinicdirectory.org)
- Dollar Energy Fund — WV Utility Assistance Program details (max grants, income limits). Intake via 2‑1‑1 and local agencies. (dollarenergy.org)
- WV American Water H2O Help to Others — Program rules & amounts. (amwater.com)
- Legal Aid of West Virginia — Apply for help (866‑255‑4370). (legalaidwv.org)
- Good News Mountaineer Garage — Vehicle programs (WV WORKS, Jobs & Hope). $1 vehicles for qualified referrals. (goodnewsmountaineergarage.org)
About This Guide
Compiled by the ASingleMother.org Editorial Team
This guide uses official sources from West Virginia nonprofits, utilities, and established community organizations. It is produced based on our Editorial Standards using only official sources, regularly updated and monitored, but not affiliated with any government agency and not a substitute for official agency guidance. Individual eligibility outcomes cannot be guaranteed.
Last verified September 2025, next review April 2026.
Please note that despite our careful verification process, errors may still occur — email info@asinglemother.org with corrections and we respond within 72 hours.
Disclaimer
- Information, dollar amounts, eligibility rules, and office hours change. Always verify with the organization before you travel or commit funds.
- This article focuses on community organizations, churches, and charities. It does not replace legal, medical, or financial advice.
- Site security: do not email sensitive documents containing SSNs or full account numbers unless the organization requests a secure upload or you confirm the email method is safe. When possible, bring documents in person or use a secure portal.
- Health content is informational only; consult qualified clinicians or free clinics for diagnosis and treatment.
If you spot outdated information or a broken link, please contact us so we can fix it promptly. We aim to correct verified errors within 48 hours per our Editorial Policy. (wv211.org)
Notes on sources and dates:
- WV 211 service info and call statistics verified 2024–2025. (wv211.org)
- Dollar Energy Fund amounts, income limits, and program windows verified for the 10/01/2024–09/30/2025 program year. (dollarenergy.org)
- H2O Help to Others amounts and rules verified on WV American Water’s assistance page. (amwater.com)
- Catholic Charities WV emergency assistance eligibility (≤150% FPL) and office directory verified. (ccwva.org)
- Kanawha Valley rent/utility contacts and deposit note verified via Kanawha Valley Collective. (kanawhavalleycollective.org)
- Clinic eligibility and locations verified via WV Health Right/Milan Puskar Health Right and DHHR Free Clinics directory. (wvhealthright.org, dhhr.wv.gov, freeclinicdirectory.org)
- Shelter contacts verified via YWCA pages and Huntington City Mission site/address listing. (ywcawheeling.org, mapquest.com)
- Facing Hunger and Mountaineer Food Bank mobile schedules verified. (business.huntingtonchamber.org, mountaineerfoodbank.org)
Stay safe, keep notes of who you spoke with and when, and don’t hesitate to try the next number on the list—these organizations work together and want you to succeed.
🏛️More West Virginia Resources for Single Mothers
Explore all assistance programs in 34 categories available in West Virginia
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