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TANF Assistance for Single Mothers in Kentucky

Kentucky TANF (KTAP) for Single Mothers: The Ultimate Real‑World Guide

Last updated: August 2025

Quick help box

  • Apply fast online at the official portal: Apply on kynect benefits (Kentucky’s site) — submit your application the same day to start the clock.
  • Call the DCBS benefits line for help or to apply by phone: 855-306-8959 (Kentucky Department for Community Based Services).
  • Decision timeline: Most KTAP applications are processed within 30 days from the date you apply. If you’re facing domestic violence or a short-term crisis, ask about “diversion” help during your interview.
  • Work rules: KTAP usually requires participation in the Kentucky Works Program (KWP). Single parents with a child under 6 generally need 20 hours/week; with a child 6 or older, 30 hours/week (federal TANF rules; Kentucky follows these standards). See details below and ask for good‑cause exemptions if needed.
  • Documents: ID, proof of Kentucky residency, Social Security numbers (if available), proof of income, child’s birth certificate, rent/utility bills, and proof of childcare or medical costs if you have them. Bring what you have — don’t delay applying because a document is missing.
  • Need in-person help or to drop off papers? Use the official office finder and hours: Find your DCBS Family Support office (CHFS) or call 855-306-8959 to be routed to your county.
  • If denied: You can appeal. Follow the instructions on your Notice of Action. To keep benefits going during an appeal, you usually must request a hearing quickly (often within 10 days of the notice; check your letter for the exact deadline).

What KTAP is — and why it matters

Kentucky’s TANF cash assistance is called the Kentucky Transitional Assistance Program (KTAP). It provides monthly cash to very low‑income families with children to cover basic needs (rent, utilities, diapers, transportation). It also connects you to job services through the Kentucky Works Program (KWP), and can help with child care and work supports so you can stabilize and move toward steady income.


Official program names you’ll hear:

  • KTAP (cash assistance)
  • KWP (Kentucky Works Program — the work and training side of TANF)
  • Diversion or Family Alternatives Diversion (a short‑term cash option instead of ongoing KTAP if you’re facing a temporary setback)

Key agencies and portals:

  • Kentucky Cabinet for Health and Family Services (CHFS), Department for Community Based Services (DCBS): runs KTAP/KWP
  • kynect benefits: the official web portal to apply

Official links:

KTAP at a glance

Topic What to know Source
Program name Kentucky Transitional Assistance Program (KTAP) CHFS/DCBS
Who it helps Very low-income families with a minor child in the home CHFS/DCBS
Time limit Most families can receive up to 60 months lifetime, with possible exemptions/hardship extensions ACF TANF background and state policy
Work program Kentucky Works Program (KWP) — work, training, job search, high school/GED, etc. CHFS/DCBS
Apply Online via kynect, by phone at 855-306-8959, or in person at your DCBS office kynect benefits
Decision time Generally within 30 days of filing a complete application CHFS/DCBS

What to do if this doesn’t work:

  • If you can’t get through by phone, try early morning calls or use the online portal at off‑peak times.
  • If your county office has long lines, ask security or reception for a “drop off” option to time‑stamp your documents the same day.

Eligibility — check this first (and ask about exceptions)

Start here:

  • You live in Kentucky and plan to stay.
  • You are caring for a child under 18 (or under 19 if still in high school).
  • Your household has very low income and limited savings/resources (Kentucky uses a Payment Standard and resource limit to decide).
  • You agree to cooperate with the Kentucky Works Program (KWP) unless exempt.
  • You agree to cooperate with child support unless you have good cause (like domestic violence) — you can request a waiver.

Where to verify the current rules and standards:

Reality check:

  • Exact income and resource rules change, and Kentucky updates Payment Standards and disregards over time. To avoid bad info, confirm current amounts using the official links above. If a caseworker quotes a number, ask them to point you to the posted table or notice.

Examples:

  • Example A: You’re a mom in Fayette County with two kids. You work 12 hours/week at minimum wage and get some child support on and off. You may still qualify for a partial KTAP benefit depending on total countable income and disregards.
  • Example B: You’re in Pike County caring for your 10‑year‑old niece (a “child-only” case). KTAP may help, and work rules are often different for child‑only cases.

What to do if this doesn’t work:

  • If you’re over the income limit for ongoing KTAP but your crisis is short-term (like a car repair or a late rent notice), ask about Kentucky’s diversion option during your interview (see Diversion section below).
  • If you are sanctioned or told you’re not meeting KWP requirements, ask for a “good cause” review. Document barriers (childcare fell through, illness, school schedule) and request a written explanation of any penalty.

How much will KTAP pay? (and how it’s decided)

KTAP uses a Payment Standard tied to your household size. Your countable income is compared to this standard. If eligible, your KTAP monthly amount is generally the difference between the Payment Standard and your countable income, after applying disregards.

Important:

  • Kentucky updates Payment Standards and disregards from time to time.
  • Don’t rely on old charts floating around online.

Where to find the current numbers:

  • Look for KTAP Payment Standards and rules on the official CHFS/DCBS pages: KTAP information (CHFS/DCBS).
  • You can also ask your caseworker to provide the current “Payment Standard” chart and cite the policy reference.
  • If you use the kynect benefits screener, it will estimate based on current rules.

Because KTAP amounts change and must be sourced from official Kentucky publications, use the links above to get the exact dollar figure for your household size this month. If you don’t see it online, ask your DCBS office to print the Payment Standard for you.

What to do if this doesn’t work:

  • If you can’t locate the current amount, submit your application anyway so you don’t lose time, and ask for your eligibility budget (“notice of eligibility determination”) in writing. You have the right to this breakdown and to appeal if it looks incorrect.

Required documents — get these ready

Bring what you have now. Don’t delay your application just because something is missing. DCBS will give you time to turn in the rest.

Item Examples and tips
Identity Driver’s license, state ID, school ID, birth certificate, or other official ID
Social Security numbers SSN cards for you/children (if available) — you can still apply if you’re waiting on a replacement
Proof of Kentucky residency Lease, rent receipt, utility bill, mail to your address
Proof of income Pay stubs, employer letter, unemployment letter, self‑employment records
Child status Birth certificates, school enrollment, proof the child lives with you
Expenses (helpful) Childcare receipts, medical costs, rent and utilities
Immigration status (if applicable) Lawful status documents — children may be citizens even if a parent is not

What to do if this doesn’t work:

  • If you can’t get a specific document, ask your worker for help. DCBS can often verify electronically or accept other proof. Request a list in writing and the due date. If needed, ask for more time in writing before the due date.

How to apply for KTAP (fastest options first)

  • Apply online at kynect benefits (official). Create an account, start the TANF/KTAP application, and upload documents from your phone.
  • Apply by phone at 855-306-8959 (DCBS). You can also ask for interpreter services at no cost.
  • Apply in person at your county DCBS Family Support office. Use CHFS/DCBS office information or call 855-306-8959 to get the exact address, hours, and drop‑off options.

After you apply:

  • You’ll be scheduled for an interview (phone or in person).
  • You’ll get a written list of any verification documents still needed and a due date.
  • If approved, you’ll be referred to the Kentucky Works Program (KWP), unless your case is exempt (like child‑only cases).

Timeline:

  • DCBS generally decides within 30 days of your application date. If you submit proofs later, the 30‑day clock can restart, so try to upload on time.

What to do if this doesn’t work:

  • If your interview is missed, call back immediately at 855-306-8959 and ask to reschedule. If you had a good reason (illness, childcare emergency), tell them and keep proof.

Kentucky Works Program (KWP): What you’ll be asked to do

KWP is the work/training side of KTAP. You’ll meet with staff to set up activities that fit your situation — job search, work experience, GED/education, vocational training, or employment. The goal is to help you stabilize and move toward steady income.

Key points:

  • Single parent with a child under 6: generally 20 hours/week required.
  • Single parent with a child 6 or older: generally 30 hours/week required.
  • If you work part‑time, those hours may count toward your total.
  • Good cause and temporary exemptions exist (medical condition, domestic violence, newborn care, lack of childcare, transportation barriers). Ask to be evaluated and provide proof.
  • If you don’t meet KWP requirements and don’t have good cause, you can be sanctioned (your KTAP may be reduced or closed). Always ask for a written notice stating what you missed and how to fix it.

Sources:

KWP hours and common exemptions:

Situation Typical weekly hours Notes
Single parent, youngest child under 6 20 Ask about parent-of-infant waivers and good cause if childcare falls through
Single parent, youngest child 6+ 30 Mix of work, job search, training can count
Verified medical limitation Varies Ask for disability accommodation and written plan
Domestic violence Exemption or modified plan Request a “good cause” DV waiver; confidential process
Child-only cases (relative caregivers) Usually exempt Confirm with your worker; rules differ

Real example:

  • “Shanice” in Jefferson County was assigned job search 5 days/week. Her daycare closed for two weeks. She called KWP the same day, sent a screenshot of the closure email, and asked to switch to evening online workshops until care reopened. Her plan was adjusted, and she avoided a sanction.

What to do if this doesn’t work:

  • If you’re sanctioned, ask for a conciliation meeting and a good‑cause review. Put your request in writing and keep a copy. If still unresolved, follow the appeal instructions on your notice right away.

Child support cooperation — and domestic violence safety

KTAP expects you to cooperate with child support unless you have good cause not to (like domestic violence risks). Cooperation usually means helping the state identify and locate the other parent and attending appointments.

Good cause/domestic violence:

  • You can request a DV waiver (good cause) at any time.
  • Your caseworker should explain how to submit your request safely.
  • Bring any proof you have (protective order, police report, shelter letter, doctor/therapist letter). If you don’t have documents, explain what happened; DCBS can still evaluate good cause.

Child support program links:

Reality check:

  • Some states “pass through” part of child support to TANF families without reducing the TANF amount. Policies vary and can change. Ask your worker to explain Kentucky’s current pass‑through rules for KTAP and to provide the written policy reference.

What to do if this doesn’t work:

Diversion (Family Alternatives Diversion): A short‑term option

If you’re otherwise eligible but your need is short‑term (like a car repair, work clothes, or you’re between jobs), diversion may help you avoid going on monthly KTAP. Diversion typically provides a one‑time or short‑term payment to resolve the immediate problem that’s keeping you from working.

What to know:

  • You must meet KTAP basics (low income, Kentucky residency, child in the home), and the crisis must be short‑term.
  • The amount and rules change over time; ask during your application interview and request the current diversion policy in writing.
  • If you accept diversion, you usually won’t receive ongoing KTAP for a set period (often a few months). Make sure this is right for you before you agree.

Sources:

  • Diversion is a standard TANF option in many states and is administered by DCBS in Kentucky. Confirm current amounts and rules on CHFS/DCBS program pages or through your caseworker.

What to do if this doesn’t work:

  • If diversion doesn’t meet your need, you can proceed with regular KTAP. If the diversion amount quoted won’t actually solve the barrier (for example, your car repair estimate is higher), explain this and ask for KTAP instead.

Timelines, payment method, interviews, and notices

  • Application decision: Generally within 30 days of the date you apply.
  • Interviews: You must complete an interview. If you miss it, call 855-306-8959 quickly to reschedule.
  • Payments: If approved, you’ll receive KTAP via EBT or direct deposit. Ask your worker how to set up direct deposit. Keep your address current to receive any EBT card or replacement.
  • Notices: DCBS sends written notices of approval, denial, missing documents, sanctions, and appointments. Read them and note any deadlines (appeals, verifications).

Timeline overview:

Step When it happens What to do
Apply (online/phone/in person) Day 0 Keep your confirmation number and date
Interview Usually within 1–2 weeks Ask for phone interview if transportation is a problem
Turn in proofs By the due date on your request Upload to kynect or drop off with a date stamp
Decision Within 30 days If late, call 855-306-8959 and ask for a status update
First payment Shortly after approval Set up direct deposit if offered

What to do if this doesn’t work:

  • If your case is pending for more than 30 days, call 855-306-8959 and ask for a supervisor callback. If that fails, request help from your local legal aid office (see Resources section).

Appeals and your rights

If you’re denied, sanctioned, or your benefit amount seems wrong, you can appeal. The instructions and deadline are on your Notice of Action.

Key tips:

  • To keep benefits going during an appeal, you usually must request the hearing quickly (often within 10 days of the notice). Check the exact deadline on your notice.
  • Submit your appeal in writing, keep a copy, and ask for a receipt.
  • You can bring someone with you (advocate, friend, attorney) to the hearing.

Where to find official info:

What to do if this doesn’t work:

  • Contact legal aid (free for low‑income families). See the Resources by Region section below for Kentucky legal aid organizations.

Common mistakes to avoid

  • Waiting to apply until you have every document. File now; you can turn in more proofs later.
  • Missing the interview or KWP appointment without calling ahead. If something comes up, call 855-306-8959 or your KWP contact as soon as you know.
  • Not asking for child care or transportation help. Tell KWP what you need to attend.
  • Not reporting changes. Report changes in income, address, or family size to avoid overpayments or closures.
  • Ignoring letters. Notices include deadlines — appeals can be lost if you miss them.

What to do if this doesn’t work:

  • If you’re sanctioned or closed, ask for conciliation, a good‑cause review, or to re‑open the case if you fix the problem. Appeal if you think the decision is wrong.

Real‑world examples

  • Jefferson County: You get a notice for a KWP orientation on the same day your child’s school releases early. You call the number on the appointment letter that morning, explain, and ask to switch to a phone orientation or a different day. They reschedule, and you stay compliant.
  • Pike County: Your car needs a starter to keep your job. During your KTAP interview, you ask about diversion. You bring a written estimate from a local mechanic. The worker explains current diversion rules and whether it can cover the repair. You choose the option that actually solves your problem.
  • Daviess County: You get a sanction letter for missing work hours while your child was hospitalized. You file a good‑cause request with the hospital discharge papers. The sanction is lifted, and your plan is adjusted.

City‑specific FAQs (5 quick answers)

  • Louisville (Jefferson County): How do I get help fast if I can’t get through by phone?
    • Use kynect benefits to apply and upload documents 24/7. If you need a same‑day drop‑off, call 855-306-8959 and ask for local office hours and box drop options. For added support with job placement, Goodwill Industries of Kentucky has multiple Louisville programs (see Resources).
  • Lexington (Fayette County): Can I do my interview by phone?
    • Yes. Phone interviews are common. If transportation or childcare is an issue, call 855-306-8959 and request a phone interview when you apply.
  • Bowling Green (Warren County): How long until I hear back?
    • KTAP decisions are generally made within 30 days. If it’s getting close, call 855-306-8959 with your case number and ask for a status update.
  • Owensboro (Daviess County): I’m fleeing domestic violence. Can I still apply?
    • Yes. You can apply and request a domestic violence good‑cause waiver for child support cooperation and KWP changes. Tell your worker privately. You can also contact KCADV for advocacy. For safety, ask about confidential address options.
  • Pikeville/Eastern Kentucky: My internet is spotty. What’s my best move?
    • Apply by phone at 855-306-8959. Ask for your interview by phone and for extra time to submit documents if transportation is a barrier. Many libraries and Community Action agencies also help scan/upload documents.

Additional supports tied to KTAP

While KTAP is the cash program, you may be connected to supports that make work possible:

  • Child care assistance while you participate in KWP. Ask your worker about current rules and co‑pays for KTAP families.
  • Transportation help (bus passes, mileage reimbursement, or limited car repair assistance) depending on county resources and your KWP plan.
  • Job training and certifications paid by partner programs when available.

Because amounts and eligibility for these supports can change and may vary by county, ask your KWP contact for a written list of supports you can receive now, along with any caps or limits.

What to do if this doesn’t work:

  • If child care or transportation isn’t available, request a good‑cause adjustment to your KWP hours or a remote option until the barrier is fixed.

If KTAP isn’t a fit — Plan B options to ask about

  • SNAP (food benefits) — you can apply together with KTAP on kynect benefits.
  • Medicaid/KCHIP (health coverage) — also on kynect benefits.
  • WIC for pregnant/postpartum parents and young children — contact your local health department.
  • LIHEAP (help with heating/cooling bills) — usually through Community Action agencies across Kentucky.

Important: Each program has its own rules and benefit levels. For current dollar amounts, income limits, and application windows, use the official links in kynect or ask your DCBS worker to print the latest figures for you.

What to do if this doesn’t work:

  • If you’re stuck, call 211 to reach Kentucky’s community resource line and get help finding the right office or program in your county.

“Where do I go?” — application and office access

How to apply Details Link
Online Start and manage your case, upload proofs, track status Apply on kynect benefits (official)
Phone DCBS statewide line 855-306-8959
In person County DCBS Family Support offices CHFS/DCBS office info and contacts

Accessibility and language access:

  • You have the right to a free interpreter. Tell the DCBS representative which language you prefer.
  • If you have a disability, ask for reasonable accommodations (extra time, phone meetings, accessible formats). Put requests in writing when you can for a clear record.

Diverse communities: tailored pointers

  • LGBTQ+ single mothers
    • KWP must accommodate safety and discrimination concerns. If a training site is unsafe, report it and ask for a different placement.
  • Single mothers with disabilities or with a disabled child
    • Ask for reasonable accommodations for KWP. Provide medical documentation if you have it, but tell your worker what you need even if you’re still waiting on paperwork.
  • Veteran single mothers
    • Ask KWP about referrals to veteran job services. You can also contact the Kentucky Department of Veterans Affairs for employment and housing resources while your KTAP is processed.
  • Immigrant and refugee single moms
    • Children born in the U.S. are citizens and may be eligible for TANF even if a parent is not. Report everyone in the home honestly. If you’re unsure about your status, ask DCBS what documents are needed and request an interpreter.
  • Tribal‑specific resources
    • If you or your child is a member of a federally recognized tribe, ask about tribal supports and how TANF interacts with any tribally administered programs you may access.
  • Rural single moms with limited access
    • Request phone interviews and ask about mail or drop‑box document submission. If internet is limited, the phone application at 855-306-8959 is often your quickest start.
  • Single fathers
    • KTAP is for any eligible caretaker relative — dads, grandparents, aunts/uncles. If the child lives with you, you can apply.
  • Language access
    • DCBS must provide free interpreter services. Ask for written notices in your preferred language when available. If you don’t understand a notice, call 855-306-8959 and ask for an interpreter immediately.

Local organizations and legal help (trusted, established groups)

  • Kentucky 211 — quick access to local help
    • Dial 211 from any phone to connect with community resources statewide (United Way network).
  • Community Action Kentucky (local agencies in every region)
  • Goodwill Industries of Kentucky
  • Legal aid (free civil legal help for low‑income families)
  • Domestic violence advocacy
    • Kentucky Coalition Against Domestic Violence (KCADV): safety planning, shelter, legal advocacy: KCADV.

Note: These are established nonprofits. Programs and availability vary by county. Call ahead to confirm services near you.

County practice differences — what varies on the ground

Not all offices operate the same way day to day. Some counties have:

  • Different days for walk‑ins vs. appointments.
  • Local KWP partners who offer specific trainings or job placements.
  • Drop‑box cut‑off times for same‑day date stamps.

Tips:

  • Always time‑stamp document drop‑offs.
  • Keep notes: date, time, who you spoke with, and what they said.
  • Ask for written confirmation of any decisions, waivers, or KWP plan changes.

Quick reference tables

KTAP process in plain language:

Step Your action Why it matters
File the application Online/phone/in person Starts the 30‑day decision clock
Complete the interview Phone/in person Finalizes your application
Turn in proofs Before the listed due date Avoids delays or denials
Attend KWP meeting As scheduled Keeps your KTAP active
Read every notice Note deadlines in bold Protects your right to appeal

Child support cooperation and safety:

Topic What to do Documentation ideas
Cooperation Attend appointments, provide info Birth certificates, info about the other parent
Good cause (DV) Ask for a waiver right away Orders, police reports, shelter letter, medical/therapist notes
Keep safe Ask about confidential addresses DV advocate support (see KCADV)

Document checklist to carry:

Category Best bets
ID/SSN Photo ID; Social Security cards if available
Residence Lease, utility bill, any mail to your address
Income Last 4 weeks of pay stubs or employer letter
Child Birth certificates, school records
Barriers Doctor notes, daycare closure notices, car repair estimates

Work hours (KWP) overview:

Family situation Typical weekly hours
Single parent, child under 6 20
Single parent, child 6 or older 30
Medical limitation or DV Ask for an exemption/adjusted plan

If something goes wrong — fast fixes

  • Can’t upload documents to kynect? Use a library or community partner to scan, or ask the DCBS office for a drop‑box. Always keep copies and request a date stamp.
  • Missed a letter? Log into kynect benefits and check your messages. Call 855-306-8959 and ask them to re‑send.
  • Sanctioned for KWP? Request conciliation, provide proof of your barrier, and ask to restore benefits once the issue is fixed.
  • Overpayment notice? You can appeal. Ask for a hearing and a copy of the overpayment calculation.

Sources you can trust (and verify)

Note on dollar amounts: Kentucky’s KTAP Payment Standards and any child support pass‑through rules can change. Always confirm the current amounts directly from CHFS/DCBS pages or your written Notice of Action.

What to do if this doesn’t work (final fallback plan)

  • Call 855-306-8959 and ask for a supervisor callback.
  • Speak to a legal aid intake line (see Resources) if you believe a mistake was made.
  • Dial 211 to locate nearby help with documents, internet access, or immediate needs while you wait.

About This Guide

Compiled by the ASingleMother.org Editorial Team

This guide uses official sources from Kentucky’s Cabinet for Health and Family Services (CHFS) Department for Community Based Services (DCBS), U.S. HHS/ACF, and established nonprofits.

This guide is produced based on our Editorial Standards using only official sources, regularly updated and monitored, but not affiliated with any government agency and not a substitute for official agency guidance. Individual eligibility outcomes cannot be guaranteed.

Last verified August 2025, next review April 2026.

Please note that despite our careful verification process, errors may still occur — email info@asinglemother.org with corrections and we respond within 48 hours.

Disclaimer

Program rules, dollar amounts, and procedures can change at any time. Always confirm eligibility, Payment Standards, deadlines, and benefit levels with the Kentucky Cabinet for Health and Family Services (CHFS)/DCBS or on kynect benefits. Your case is unique; this guide is for general information and is not legal advice.

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