Utility Assistance for Single Mothers in Utah
Utility Assistance for Single Mothers in Utah
Last updated: September 2025
This hub keeps every link, phone number, rule, and workaround in one place. You’ll find fast steps to stop a shutoff, exact programs to apply for, county contacts, and realistic timelines. Every program or agency mentioned below has a direct, italic link so you can tap and go.
If You Only Do 3 Things — Emergency Actions to Take
- Call your power or gas company’s credit department right now and ask for a deferred payment plan; for electric call Rocky Mountain Power at 1-888-221-7070, and for gas call Enbridge Gas Utah (formerly Dominion Energy Utah) at 1-800-323-5517. Ask for a 12‑month plan and same‑day stop to disconnection. (dpu.utah.gov)
- Apply for LIHEAP energy bill help (Utah’s “HEAT” program) today using Utah Department of Workforce Services — HEAT or call your county HEAT office from the list below; request “crisis” if you have a 48‑hour shutoff notice. (jobs.utah.gov)
- Get a same‑day medical shutoff delay if someone in the home has a serious health condition; ask your doctor for a note and give it to your utility to get a 30‑day hold while you work out payments; details are on Utah Division of Public Utilities (DPU) and overseen by the Utah Public Service Commission rules. (dpu.utah.gov)
Quick Help Box — Key Contacts to Keep Handy
- Power shutoff or payment plan: Rocky Mountain Power customer care 1-888-221-7070; ask for payment arrangement and bill‑help referrals. (rockymountainpower.net)
- Gas shutoff or payment plan: Enbridge Gas Utah (formerly Dominion Energy Utah) 1-800-323-5517; ask about budget plans and the REACH credit. (dominionenergy.com)
- Apply for HEAT/LIHEAP: DWS HEAT portal and program info at HEAT; statewide help line 1-866-205-4357. (liheapch.acf.gov)
- Find your local HEAT office: County links on DWS — Local HEAT Offices or dial Utah 211 at 2‑1‑1 or text ZIP to 1-801-845-2211 for live assistance. (jobs.utah.gov)
- Know your shutoff rights or file a complaint: Utah Division of Public Utilities 1-877-874-0904 and rules at Utah Admin. Code R746‑200; PSC site is psc.utah.gov. (dpu.utah.gov)
The Essentials You Need to Know First
Utah’s main energy help is the Low Income Home Energy Assistance Program (LIHEAP), called the HEAT program. It pays one bill credit per season and can also pay crisis amounts to stop shutoff. The state also has utility‑funded bill credits through Rocky Mountain Power’s HELP program and Enbridge Gas Utah’s REACH credit, plus weatherization upgrades that cut bills for the long term. A new state law (SB 288) adds extra low‑income credits on top of existing help for qualifying customers. Use the table below to see which program fits your situation and click to apply.
Quick Program Map (Utah, FY2025)
| Program | What it pays | Who qualifies | Where to apply |
|---|---|---|---|
| HEAT (Utah LIHEAP) | Typical 190–190–850 seasonal credit; crisis up to $2,000; year‑round crisis triage when funding allows | Income at or below 150% FPL; responsible for home energy costs; at least one adult; household has a U.S. citizen or qualified non‑citizen | Apply online via DWS HEAT or call your local HEAT office |
| HELP (Rocky Mountain Power) | Up to $18 monthly bill credit in Utah, applied to electric bill | Must meet HEAT income rules; best path is “apply for HEAT, get HELP auto‑enrolled” | Apply through HEAT or use the HELP form |
| REACH (Enbridge Gas Utah) | One‑time 250gascreditperyear;+250 gas credit per year; +50 for veterans; must also have HEAT approval | Past‑due gas bill; income at/below FPL; household with child under 5, older adult 60+, or disability | Call The Salvation Army SLC 1-801-969-0526 or follow REACH |
| Weatherization Assistance Program (WAP) | No‑cost energy upgrades, safety fixes, furnace/AC repairs | Income up to 200% FPL or HEAT‑enrolled; priority for seniors, disabilities, and homes with preschool children | Contact your county WAP agency or Utah Community Action Weatherization |
| SB 288 Utility Bill Assistance | Additional state‑funded credits layered onto existing HELP/REACH | Customers enrolled in HELP or Enbridge’s low‑income credit; income generally below 150% FPL | Enrollment occurs automatically if you’re in HELP or HEAT/REACH |
According to the federal LIHEAP Clearinghouse updated March 20, 2025, Utah’s FY2025 HEAT benefits range from 190to190 to 850 with up to $2,000 available for crisis cases, and eligibility is set at 150% of the Federal Poverty Level. The state confirms target‑group applications open October 1 and general applications open November 1 each season. SB 288 adds extra state credits to low‑income electric and gas bills for those already enrolled in HELP/REACH via HEAT. Always call to confirm current availability before applying because amounts can change with funding. (liheapch.acf.gov)
How to Stop a Utility Shutoff in Utah Today
Start with your utility. If you agree to a 12‑month deferred payment plan, your power or gas company must offer it when you have a financial emergency. If you have a medical risk, get a doctor’s note to trigger a 30‑day delay. Then file your HEAT application and ask the utility to note that you’re applying. These steps can stop a shutoff the same day in many cases.
- Know the notice rules: Utah requires at least a 10‑day written disconnection notice and a good‑faith 48‑hour contact attempt before shutoff; personal contact is required during October 1–March 31. No shutoffs on weekends/holidays or after 4 p.m. on Thursdays. Keep the paper notice. Reference “R746‑200‑7” if staff push back. (law.cornell.edu)
- Ask for a 12‑month plan: You can set the monthly amount, but it must be at least one‑twelfth of what you owe, plus the current bill. Pay the first installment within 48 hours to stop shutoff. Mark the confirmation number and the agent’s name. (dpu.utah.gov)
- Use a medical hold: If a household member would be harmed by shutoff, your doctor can certify that condition; utilities must delay disconnection up to 30 days while you arrange payment. Renewals may be available through the Public Service Commission process. (dpu.utah.gov)
- Apply for HEAT now: Submit online through DWS HEAT and tell your utility the confirmation number; if you have a 48‑hour notice, call your local HEAT office to ask for crisis processing. (jobs.utah.gov)
- Call for backup: If staff refuse a plan or ignore rights, call Utah Division of Public Utilities at 1-877-874-0904 for informal help; you can also seek advocacy through the Utah Office of Consumer Services and direct PSC rules at Utah Admin. Code. (dpu.utah.gov)
What to do if this doesn’t work: Call Utah 211 to locate local charity funds; ask for Salvation Army’s “REACH” for gas, Rocky Mountain Power’s “Lend A Hand” referrals, or city water‑bill programs; and request your doctor re-send the medical note if needed. Escalate to the DPU informal complaint line if a promised arrangement isn’t honored. (dominionenergy.com)
HEAT (Utah LIHEAP) — Eligibility, Amounts, and Timeline
HEAT is Utah’s version of LIHEAP (energy bill help). You can get one seasonal benefit and, when in crisis, extra help to stop a shutoff. The state accepts target‑group applications starting October 1 (elderly, disabled, or child under 6) and general applications November 1, running until funds end or through September 30.
- Who qualifies: At or below 150% FPL; you pay for home energy; at least one adult in the household; at least one U.S. citizen or qualified non‑citizen at home. Apply early and tell your caseworker if you got a shutoff notice. (jobs.utah.gov)
- How much: Typical 2025 award is 190–190–850, with crisis up to $2,000 depending on your need and county funds; programs are year‑round for crisis. Amounts vary by county and funding, so call to confirm. (liheapch.acf.gov)
- Timeline: Utah Community Action (Salt Lake & Tooele) says processing takes 6–8 weeks in normal seasons; Five County AOG (Washington, Iron, Beaver, Kane, Garfield) advises 4–6 weeks by mail. Crisis cases are triaged when a 48‑hour notice exists—call your county office and ask for “crisis.” (utahca.org)
- Where to apply: Use the HEAT online portal, or contact your local HEAT office; you can also schedule by phone with local agencies like Futures Through Training (Davis/Weber/Morgan), Utah Community Action, or SERDA. (jobs.utah.gov)
What to do if this doesn’t work: Ask your utility about budget billing and a 12‑month plan; enroll in HELP and REACH; call Utah 211 for charity funds. If you believe your HEAT case was mishandled, call the HEAT fairness line 1-866-205-4357. (jobs.utah.gov)
HELP (Rocky Mountain Power) — Monthly Electric Credit
HELP gives eligible Rocky Mountain Power customers a monthly discount. The 2025 Utah credit is currently listed at up to $18 per month. The fastest path is to apply for HEAT and let HELP auto‑enroll; you can also submit the HELP‑only form if you don’t need HEAT.
- Why it matters: HELP lowers each bill so you avoid new arrears while your HEAT payment is pending. It pairs well with utility payment plans and equal‑pay options. See program details on DWS HELP page and Rocky Mountain Power assistance info. (jobs.utah.gov)
- How to apply: Apply through HEAT, or print the HELP form from the DWS HELP page; for help in Salt Lake/Tooele call Utah Community Action 1-844-214-3090. (jobs.utah.gov)
- Other RMP options: Enroll in Cool Keeper for about $30 annual credits by letting RMP cycle your AC on peak days; ask about “Lend A Hand” referrals for charity funds matched 2‑for‑1 by the company. (rockymountainpower.net)
What to do if this doesn’t work: Call RMP at 1-888-221-7070 and ask for a 12‑month plan plus all available fee waivers; request a supervisor if the first rep can’t help; then call DPU for mediation if the plan isn’t offered. (dpu.utah.gov)
REACH (Enbridge Gas Utah) — One‑Time Natural Gas Credit
REACH is a Salvation Army–administered program that adds a one‑time gas credit for households already approved by HEAT. You can get 250peryear,plusanextra250 per year, plus an extra 50 if a veteran lives in the home, with priority if you have a child under five, an older adult, or a disability.
- How it works: After your HEAT approval, call the Salvation Army Salt Lake City office at 1-801-969-0526 and ask for REACH; Enbridge’s site has details and confirms Salvation Army intake. (dominionenergy.com)
- Who qualifies: You must have an active Enbridge Gas Utah account, a past‑due gas balance, HEAT approval for the current season, income at/below FPL, and a qualifying household member (under 5, 60+, or disability). (dominionenergy.com)
- Other gas options: Ask Enbridge Gas Utah for a budget plan and flexible arrangements; the company confirms payment‑arrangement options, and the state confirms extra SB 288 credits layer on top of low‑income programs. See the Enbridge update page and DPU SB 288. (enbridgegas.com)
What to do if this doesn’t work: Call Utah 211 to check for local church help; ask caseworkers about small “emergency welfare services” funds at Salvation Army; or request a medical extension from the utility to pause shutoff while you appeal. (magutah.gov)
Water and Sewer Bill Help (City‑Specific)
Salt Lake City Water Bill Help
Salt Lake City Public Utilities runs a “Project Water ASSIST” fund with the Salvation Army for customers at or below 150% FPL and with a senior, disability, or county tax‑abatement qualification in the home. Call 1-801-483-6900 or Salvation Army at 1-801-969-0526 and cite “Project Water ASSIST.” Pair this with HEAT and a city payment arrangement. (slc.gov)
What to do if this doesn’t work: Call Utah 211 for other local water funds and ask the city for equal‑pay plans through SLC Public Utilities; if you have a medical condition, request delay through utility management. (slc.gov)
Ogden City Utility Bill Help
Ogden City’s utility billing team can set payment arrangements and offers equal‑pay for water after 12 months of service. Call 1-801-629-8321 for arrangements and shutoff prevention steps. Ask for the payment‑deferral option if you’re the property owner. (ogdencity.gov)
What to do if this doesn’t work: Dial Utah 211 for emergency help near Ogden and ask your caseworker to reference Ogden’s payment options page when they call the city on your behalf. (ogdencity.com)
Provo Utility Bill Help
Provo utility bills are handled through 3‑1‑1 at City Hall. Call 1-801-852-6000 for arrangements on electricity, water, sewer, and garbage; for city electric questions, see Provo City Power. For Utah County charity support, call Community Action Services & Food Bank about limited city‑area utility assistance. (provopower.org)
What to do if this doesn’t work: Apply for HEAT, ask Provo 3‑1‑1 for a multi‑month plan, and call Utah 211 for more local referrals in Utah County. (jobs.utah.gov)
St. George / Washington County Water & Power
The Five County Association of Governments runs HEAT locally; call 1-435-652-9643 for crisis appointments and ask the city for payment arrangements. Use Five County HEAT for forms and a 4–6 week processing timeline. (fivecountyheat.org)
What to do if this doesn’t work: Request equal‑pay and longer payment plans from your city utility and ask Five County staff about local church funds listed in their resources page. (fivecountyheat.org)
Application Checklist (printable)
Use this checklist before you hit “Submit.” Put every item in one file or envelope.
- Photo ID for all adults: driver’s license or state ID. See document lists on Utah Community Action — HEAT and Five County HEAT. (utahca.org)
- Social Security cards for everyone: if someone has none, ask your HEAT office how to document identity as shown at UCA HEAT docs. (utahca.org)
- Last month’s power and gas bills: include both even if one is current; upload clear photos. Rules appear on DWS HEAT. (jobs.utah.gov)
- Income for every adult for the prior month: pay stubs, benefit letters, child support statements. See lists at UCA and Five County. (utahca.org)
- Optional documents that can raise your benefit: proof of disability, birth certificate for a child under five, and out‑of‑pocket medical receipts. See UCA — optional docs. (utahca.org)
Step‑by‑Step: Apply for HEAT Fast
- Create a MyCase account at DWS HEAT portal and complete the HEAT application; if online isn’t an option, call your local HEAT office and request a phone or mail‑in appointment. (liheapch.acf.gov)
- Upload documents in one batch using the checklist above. For Salt Lake/Tooele, you can email documents to Utah Community Action HEAT; in the southeast counties, email SERDA HEAT. (utahca.org)
- Mark your calendar for a decision window; UCA estimates 6–8 weeks, while Five County notes 4–6 weeks by mail. If you have a 48‑hour shutoff notice, call your office to request crisis processing. (utahca.org)
- Ask about HELP and REACH while applying; HELP usually auto‑enrolls if you qualify for HEAT, and REACH adds a one‑time gas credit after HEAT approval via the Salvation Army. (jobs.utah.gov)
- Set a backup payment plan with your power and gas companies so your services stay on while you wait; use your application confirmation as proof you’re seeking aid. See rights on DPU and rules at Utah Admin. Code R746‑200. (dpu.utah.gov)
What to do if this doesn’t work: Re‑check documents and resubmit; ask your HEAT office whether any forms are missing; and call Utah 211 to bridge you with short‑term help. If a utility threatens shutoff during processing, call them to document your pending aid and request a “hold” date. (help.utah211.org)
Common Mistakes to Avoid
- Missing one proof of income: Many denials happen because one adult’s income wasn’t included. Use the UCA docs list and the state HEAT documentation list to make sure every document is uploaded. (utahca.org)
- Skipping HELP or REACH: You leave money on the table if you don’t ask for HELP or REACH. Enroll while your HEAT is pending. (jobs.utah.gov)
- Not asking for a medical hold: If someone uses oxygen or other life‑supporting equipment, request a 30‑day delay; rules are on DPU’s customer rights page and R746‑200‑7. (dpu.utah.gov)
- Letting a payment plan default: If you miss one installment, services can be shut off. Ask to adjust the plan to a realistic amount and get it confirmed by email or text per DPU guidance. (dpu.utah.gov)
Reality Check — Delays, Denials, and Funding Gaps
Processing takes time. Expect 4–8 weeks for non‑crisis HEAT cases and plan a payment arrangement to cover the gap. Weatherization waitlists can be long—regional agencies report up to two years in some rural counties. Funds can pause or run out late in the season. Always confirm availability and ask for crisis handling if you have a shutoff notice. (fivecountyheat.org)
Quick Reference Cheat Sheet
- Apply: HEAT online; for help, call Utah 211 2‑1‑1 or your local HEAT office. (liheapch.acf.gov)
- Electric discount: HELP (RMP) and ask RMP 1-888-221-7070 for a 12‑month plan. (jobs.utah.gov)
- Gas credit: REACH (Enbridge Gas Utah); call 1-801-969-0526. (dominionenergy.com)
- Rights: 10‑day notice; 48‑hour follow‑up; winter protections; medical 30‑day hold; rules at DPU and R746‑200‑7. (dpu.utah.gov)
- Need water help: Try SLC Project Water ASSIST, ask your city for payment plans, and call Utah 211. (slc.gov)
Resources by Region — County Contacts (HEAT intake)
| Counties | Local agency | Phone | Apply/Info |
|---|---|---|---|
| Box Elder, Cache, Rich | Bear River AOG (BRAG) — HEAT | 1-435-723-1116 (Box Elder); 1-435-713-1444 (Cache); 1-877-772-7242 (Rich) | BRAG HEAT |
| Davis, Weber, Morgan | Futures Through Training | 1-801-394-9774 | HEAT offices list |
| Salt Lake, Tooele | Utah Community Action — HEAT | 1-844-214-3090; 1-801-359-2444 | UCA HEAT |
| Utah, Wasatch, Summit | Mountainland AOG | 1-801-229-3855 | DWS HEAT |
| Washington, Iron, Beaver, Kane, Garfield | Five County AOG — HEAT | 1-435-652-9643 | How to apply (Five County) |
| Carbon, Emery, Grand, San Juan | SERDA (Southeastern UT) | 1-435-613-0100 (Carbon); 1-435-381-5783 (Emery); 1-435-259-6362 (Grand) | SERDA HEAT |
| Daggett, Duchesne, Uintah | Uintah Basin AOG (UBAOG) | 1-435-722-4518 | DWS WAP/HEAT |
| Juab, Millard, Sanpete, Sevier, Piute, Wayne | R6 Regional Council | 1-435-893-0745 (Sevier/Wayne/Piute); 1-435-835-2831 (Sanpete); 1-435-253-9000 (Juab/Millard) | R6 HEAT |
If your county isn’t listed, start with DWS Local HEAT Offices or dial Utah 211. Some offices post different phone trees or emails; double‑check hours before visiting. (jobs.utah.gov)
Weatherization — Lower Bills for the Long Term
Weatherization can fix air leaks, add insulation, tune your furnace, and address safety. It’s free for HEAT‑eligible families and those up to 200% FPL. Expect a wait; some regions note multi‑month to multi‑year queues.
- Apply: Contact your local WAP agency via DWS WAP map or in Salt Lake/Tooele/Davis/Weber/Morgan through Utah Community Action Weatherization. (jobs.utah.gov)
- What to expect: State says typical savings near 35%; UBAOG notes long waitlists in rural counties. Crisis HVAC repairs can be prioritized. (jobs.utah.gov)
- Pair it: Using WAP plus HEAT, HELP, and REACH lowers both your bill and usage; this combo is recommended by local and state agencies. (jobs.utah.gov)
What to do if this doesn’t work: Ask your utility for usage‑insights tools and budget billing; RMP’s Cool Keeper offers small credits and can help in peak months. (rockymountainpower.net)
City and Charity Partners That Often Help Fill Gaps
- Salt Lake City and county area: Try The Salvation Army SLC for REACH and emergency welfare, Crossroads Urban Center for food and advocacy, and Utah Community Action for HEAT and case management. (dominionenergy.com)
- Utah County / Wasatch / Summit: Contact Community Action Services & Food Bank for limited utility help within Provo and Spanish Fork, use Mountainland AOG to reach HEAT/WAP, and call Utah 211 for after‑hours motel/warming center info. (communityactionprovo.org)
- Southern Utah: Call Five County AOG — HEAT for energy aid and ask about local church funds listed on their resources page. Pair with city payment plans. (fivecountyheat.org)
Your Rights When You Can’t Pay (Utah rules you can cite on the phone)
| Topic | What Utah requires | Where to read it |
|---|---|---|
| Disconnection notice | Written 10‑day notice before shutoff; then a 48‑hour good‑faith contact attempt; personal contact required Oct 1–Mar 31 | DPU customer rights, R746‑200‑7 |
| No late‑week shutoffs | No shutoffs from Thursday 4:00 p.m. to Monday 9:00 a.m., or state holidays; only 9 a.m.–4 p.m. | R746‑200‑7(H) |
| Payment plans | At least one 12‑month deferred payment plan offered for financial emergencies | DPU customer rights |
| Medical delay | 30‑day shutoff delay with doctor’s note; PSC can extend in some cases | DPU medical protections |
| Winter protections | Additional personal‑contact steps and protections in winter months; seasonal moratoria may apply per utility tariff | R746‑200, LIHEAP seasonal rules list |
Special Notes for Diverse Communities
LGBTQ+ single mothers: You can apply for HEAT and HELP without sharing sexual orientation or gender identity; agencies must serve you equally under state and federal rules. For navigation support, text Utah 211 with your ZIP to 1-801-845-2211 and ask for a LGBTQ‑friendly caseworker; equal‑access statements appear on DWS program pages. TTY services are available through Relay Utah; dial 711. (jobs.utah.gov)
Single mothers with disabilities or with disabled children: Prioritize HEAT crisis and ask your utility for a medical 30‑day delay with a doctor’s note, per DPU rules. For long‑term savings, request Weatherization and note disability status on the application to receive priority scheduling. Ask for large‑print applications or assistance by phone—agencies must provide auxiliary aids. (dpu.utah.gov)
Veteran single mothers: After HEAT approval, request the +$50 veteran add‑on through REACH; mention veteran status on the call with The Salvation Army SLC. For legal help with VA paperwork, dial Utah 211 to find local veteran service officers. (dominionenergy.com)
Immigrant and refugee single moms: HEAT requires at least one U.S. citizen or qualified non‑citizen in the home; mixed‑status families can still qualify. Use HEAT, and in Cache Valley contact Cache Refugee & Immigrant Connection for navigation to HEAT and charity funds. Language access is available by phone; ask for interpreters. (jobs.utah.gov)
Tribal‑specific resources (San Juan County and beyond): Navajo Nation households living on‑reservation can apply through the Navajo Nation LIHEAP program for fuel, utility, and minor weatherization; off‑reservation Navajo families in Utah generally use state HEAT. For Ute, Shoshone, and other Tribes, check your Tribe’s family services or 211; electrification efforts like Light Up Navajo operate seasonally. (ndcfs.org)
Rural single moms: Distance can slow appointments. Use mail‑in or phone appointments listed by SERDA (SE Utah), R6 Regional Council, and Five County HEAT. Expect longer WAP waits; one region notes up to two years. Ask utilities for equal‑pay plans to smooth seasonal spikes. (jobs.utah.gov)
Single fathers: All programs are household‑based. Fathers with custody or caring for children qualify the same way. Apply via HEAT and request HELP/REACH. For local case management, use Utah 211. (liheapch.acf.gov)
Language access: When calling DWS or local agencies, say your language; interpreters are available. The state lists Auxiliary aids and services on request and Relay Utah 711 for TTY. Note these on forms at HEAT. (jobs.utah.gov)
Timelines and What to Expect
| Task | Typical wait | Notes |
|---|---|---|
| HEAT (non‑crisis) | 4–8 weeks | UCA posts 6–8 weeks; Five County notes 4–6 weeks by mail. Call if a 48‑hour notice arrives. (utahca.org) |
| HEAT crisis | Same day to a few days | Depends on funds and documentation; call your local office, mention 48‑hour notice. (utahca.org) |
| HELP credit | Next bill or two | HELP credits apply after enrollment; see DWS HELP. (jobs.utah.gov) |
| REACH credit | 1–3 weeks | Contact Salvation Army SLC after HEAT approval. (dominionenergy.com) |
| Weatherization | Months to 1–2 years | Some regions report long waitlists; ask about crisis HVAC repairs. (r6.utah.gov) |
Troubleshooting — If Your Application Gets Denied
- Read the denial reason: If it’s documents, re‑upload missing items using the HEAT checklist and ask your worker to reopen. (utahca.org)
- Request reconsideration: If income was miscalculated, send the correct month’s proof. Use the HEAT portal message center or call your local HEAT office. (liheapch.acf.gov)
- Appeal: If you believe you were treated unfairly, call the HEAT fairness line at 1-866-205-4357 and ask for instructions. Keep copies of all documents. (jobs.utah.gov)
- Keep utilities on meanwhile: Ask your utility for a new 12‑month plan and a medical delay if needed; rules are on DPU and R746‑200‑7. (dpu.utah.gov)
County Variations That Matter
- Higher call volumes along the Wasatch Front: Salt Lake and Utah County offices often report longer phone queues; email or portal uploads can be faster at UCA HEAT and MAG/Utah County resources. (utahca.org)
- Rural mail‑in recommended: Southeastern and south‑central regions suggest mail‑in or email for distant residents; see SERDA HEAT and R6 Regional Council. (jobs.utah.gov)
- Longer weatherization waits in small counties: UBAOG and R6 note significant queues; get on the list early through WAP. (ubaog.org)
Utility‑Specific Tips (Electric and Gas)
- Rocky Mountain Power: Enroll in HELP; ask for equal‑pay; consider Cool Keeper for small credits; ask about “Lend A Hand” referrals that are matched 2‑for‑1 via RMP’s donation page. (jobs.utah.gov)
- Enbridge Gas Utah: Name changed from Dominion Energy in 2024; your account and payment options remain. Use REACH, enroll in budget billing, and note the statewide SB 288 credits for low‑income customers. See Enbridge update and DPU SB 288. (enbridgegas.com)
Local Water/Electric Municipal Programs to Check
- Murray City Utility Relief: One‑time city award (e.g., 15–15–50) added after HEAT approval; bring HEAT verification to City Hall. Call 1-801-264-2626 and see Murray Utility Relief Program. (murray.utah.gov)
- Salt Lake City: Water customers may qualify for Project Water ASSIST through Salvation Army; call 1-801-483-6900. (slc.gov)
- Provo, Ogden, and other cities: Ask city utilities about equal‑pay and payment arrangements; find contacts on Provo Power and Ogden Utility Billing. (provopower.org)
FAQs (Utah‑specific)
- How much can HEAT pay in 2025?
Utah’s LIHEAP/HEAT lists typical benefits from 190to190 to 850, with crisis up to $2,000, subject to funding. Check the LIHEAP Clearinghouse profile and your local HEAT office. (liheapch.acf.gov) - When does the HEAT season open?
Target groups (elderly, disabled, or child under 6) begin October 1; general public November 1; season runs until funds are gone or through September 30. See DWS HEAT page. (jobs.utah.gov) - What if my service is shut off today?
Call your utility to set a 12‑month plan; ask for a medical 30‑day delay if needed; then file HEAT and tell the utility your confirmation number. See DPU rights. (dpu.utah.gov) - How long will my HEAT application take?
Expect 4–8 weeks for non‑crisis processing. UCA posts 6–8 weeks; Five County notes 4–6 weeks. Crisis cases with a 48‑hour notice get priority. See UCA HEAT and Five County HEAT. (utahca.org) - Can I get help every month?
Monthly help comes from HELP for electric bills. Gas help is usually one‑time via REACH plus budget plans. (jobs.utah.gov) - Are there extra state credits in 2025?
Yes—Utah’s SB 288 adds extra credits for low‑income electric and gas customers already in HELP/REACH; enrollment is automatic. Details are on DPU’s SB 288 page. (dpu.utah.gov) - Is there water‑bill help now that federal LIHWAP ended?
Utah’s statewide LIHWAP has ended, but some cities run their own funds like Salt Lake City’s Project Water ASSIST. Call Utah 211 to find your city’s programs. (slc.gov) - What if English isn’t my first language or I use TTY?
Ask for interpretation when calling HEAT or Utah 211. For TTY, use Relay Utah 711 listed on state sites. (jobs.utah.gov) - Does applying for HEAT affect my immigration case?
HEAT is a public benefit for households and often uses a “household eligibility” test; only one member must be a citizen or qualified non‑citizen. Discuss your situation with your HEAT office and local legal aid via Utah 211. See DWS HEAT rules. (jobs.utah.gov) - Who do I call if the utility won’t offer a payment plan?
Call the Utah Division of Public Utilities informal complaint line at 1-877-874-0904, cite R746‑200‑7, and ask for mediation. (dpu.utah.gov)
“How Much Will I Get?” — A One‑Look Table for 2025
| Type | Typical amount | Notes and links |
|---|---|---|
| HEAT regular benefit | 190–190–850 | Based on income, fuel type, and vulnerability factors; see Utah LIHEAP profile. (liheapch.acf.gov) |
| HEAT crisis | Up to $2,000 | Used to stop shutoff or reconnect; ask your county for “crisis.” (liheapch.acf.gov) |
| HELP (electric monthly) | Up to $18/mo | Utah 2025 credit per DWS HELP page. (jobs.utah.gov) |
| REACH (gas one‑time) | 250+250 + 50 if veteran | Requires HEAT approval; Salvation Army intake. (dominionenergy.com) |
| Weatherization | Free upgrades | Priority for seniors, disability, high usage; apply via WAP. (jobs.utah.gov) |
Quick Example Scenarios
- You got a 48‑hour power shutoff tag: Call RMP 1-888-221-7070, ask for a 12‑month plan and same‑day hold; upload a doctor’s note if anyone has a serious condition; submit HEAT and call your local HEAT office to mark it as crisis; ask for HELP enrollment. (dpu.utah.gov)
- Your gas is past due with a shutoff date: Call Enbridge Gas Utah 1-800-323-5517 for a payment plan; apply for HEAT; after approval, call The Salvation Army for a REACH credit. (dominionenergy.com)
- Your city water bill is overdue: Ask your city utility for a payment plan; if in Salt Lake City, ask about Project Water ASSIST; call Utah 211 for local stop‑gap funds. (slc.gov)
Spanish Summary (Resumen en Español)
Este resumen fue producido con herramientas de traducción asistida por IA. Para ayuda inmediata, marque 2‑1‑1 o envíe un texto con su código postal al 1‑801‑845‑2211 para hablar con Utah 211.
- Solicite el programa HEAT (LIHEAP) en DWS HEAT. Familias con ingresos de hasta 150% del nivel federal de pobreza pueden recibir entre 190–190–850 y hasta $2,000 en crisis. (liheapch.acf.gov)
- Pida descuentos mensuales con HELP de Rocky Mountain Power y un crédito anual de gas con REACH de Enbridge Gas Utah después de ser aprobado por HEAT. (jobs.utah.gov)
- Si enfrenta corte de servicio, solicite un plan de pagos a 12 meses y, si alguien está enfermo, pida un atraso médico de 30 días; vea sus derechos en DPU Utah. (dpu.utah.gov)
- Ayuda para agua: Si vive en Salt Lake City, pregunte por Project Water ASSIST; en otras ciudades, llame a Utah 211. (slc.gov)
- Weatherization (mejoras de energía): Solicite mejoras gratuitas con WAP para reducir sus facturas a largo plazo. (jobs.utah.gov)
About This Guide
Compiled by the ASingleMother.org Editorial Team.
This guide uses official sources including:
- Utah Department of Workforce Services — HEAT
- LIHEAP Clearinghouse — Utah Profile (Mar 20, 2025)
- Utah Division of Public Utilities — Consumer Rights
- Utah Admin. Code R746‑200
- Rocky Mountain Power — HELP/Lend A Hand/Cool Keeper
- Enbridge Gas Utah (Dominion Energy) — REACH & name change
- Utah 211 — Get Help
- Utah WAP — Weatherization
Last verified September 2025, next review April January 2026.
This guide is produced based on our Editorial Standards using only official sources, regularly updated and monitored, but not affiliated with any government agency and not a substitute for official agency guidance. Individual eligibility outcomes cannot be guaranteed. Please note that despite our careful verification process, errors may still occur — email info@asinglemother.org with corrections and we respond within 72 hours.
Disclaimer
This content is for general information. Benefit amounts, timelines, open dates, and rules change with funding. Always confirm details directly with your local HEAT office, your utility, or the Division of Public Utilities. For legal interpretations of Utah utility rules, consult the Utah Public Service Commission or an attorney, and for emergencies call your utility or 911. (dpu.utah.gov)
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