Last Updated on September 22, 2025 by Rachel

Utility Assistance for Single Mothers in Wyoming

Last updated: September 2025

If your power, heat, propane, or water is at risk, move fast. This guide shows what works in Wyoming right now, with plain‑language steps, direct phone numbers, and live links to apply.

(dfs.wyo.gov)

If You Only Do 3 Things — Emergency Actions to Take

• Call your utility and set a same‑day payment plan: Ask for a “payment arrangement,” “medical extension,” and all late fees waived. Use customer care lines for Rocky Mountain Power 1-888-221-7070, Black Hills Energy 1-888-890-5554, and Enbridge Gas (natural gas) 1-800-323-5517, and if you’re on a city water system call your city utility like Cheyenne BOPU 1-307-637-6460 or Casper Utilities 1-307-235-8400. Tell them you have kids and need time to pay. (rockymountainpower.net)
• Apply for LIEAP crisis help right away: Use the Wyoming Low Income Energy Assistance Program (LIEAP) portal and call 1-800-246-4221 for crisis fuel fills, disconnection notices, or a broken furnace. Priority households opened September 2 and general applications open October 1 for the 2025‑2026 season. Crisis help starts October 1 and moves fast for heat‑loss emergencies. (dfs.wyo.gov)
• Call Wyoming 211 to find same‑day local help: Dial 211 or 1-888-425-7138, or text your ZIP to 898211 to reach Wyoming 211. Ask for “utility assistance same‑day,” and request referrals to your county’s Interfaith, Salvation Army, and energy charities. (wyoming211.org)

Quick Help Box — Numbers and Links to Keep Handy

• LIEAP customer support: 1-800-246-4221 — apply online at Wyoming LIEAP, use the application portal, and subscribe to state updates. (dfs.wyo.gov)
• Public Service Commission complaints: 1-888-570-9905 — file online with the Wyoming Public Service Commission (PSC) if a regulated utility won’t work with you. Use the Office of Consumer Advocate for extra help. (psc.wyo.gov)
• Rocky Mountain Power billing help: 1-888-221-7070 — see bill payment assistance and scam alerts to protect your money. (rockymountainpower.net)
• Black Hills Energy assistance: 1-888-890-5554 — check Wyoming payment assistance and the Medical Extension option. (blackhillsenergy.com)
• Enbridge Gas (formerly Questar) billing options: 1-800-323-5517 — review billing options & assistance and Budget Billing for natural gas in WY. (enbridgegas.com)

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How to Stop a Utility Shutoff in Wyoming Today

When a shutoff notice lands, time matters. Wyoming rules give you specific rights and steps.

• Ask for a written payment arrangement and medical extension: If someone in the home has a serious health condition, ask your doctor for a note and request a medical extension with your utility’s customer care. Black Hills Energy has a Medical Extension, Rocky Mountain Power supports medical needs and extra notifications, and Enbridge Gas can set arrangements. (blackhillsenergy.com)
• Use Wyoming’s disconnection protections: Regulated utilities must follow PSC rules, including notice periods and winter/health safeguards. PSC rules say utilities cannot disconnect for nonpayment when the 48‑hour forecast is below 32°F and the customer is actively seeking help or can only pay in installments. They also must reconnect “as soon as practicable” after you meet terms. If a utility won’t work with you, call the PSC or file a complaint. (casetext.com)
• Document everything: Keep your shutoff notice, names of reps you spoke with, dates, and any doctor letters. If needed, call the PSC complaint line 1-888-570-9905 and the Office of Consumer Advocate 1-307-777-5744 for backup if the utility is regulated. (psc.wyo.gov)

What to do if this doesn’t work: Apply for LIEAP crisis right away, call Wyoming 211 for same‑day local aid, and ask about charity funds like Energy Share of Wyoming. If you still face shutoff, file with the PSC and ask your doctor to re‑issue the medical certification. (dfs.wyo.gov)

Wyoming LIEAP (energy bill help) — 2025–2026 Season Essentials

LIEAP is the state’s main fuel‑bill program. It pays your heating vendor directly and can help in a crisis.

• Season window: Priority households (seniors 60+, disabled, kids 5 and under) opened September 2, 2025. All other households open October 1, 2025. Applications are accepted into spring 2026, with crisis benefits opening October 1. Apply online only this season through the state portal. (dfs.wyo.gov)
• What LIEAP covers: Seasonal help pays part of your primary heating fuel (natural gas, electricity for primary heat, propane, wood, pellets, heating oil, or coal). Unregulated fuels are payable starting October 1; regulated heat like natural gas and electric heat begin November 1. Crisis can pay deposits, tank sets/fills, and shutoff notices. Furnace repair/replacement is possible for owner‑occupied homes during heat loss emergencies. (dfs.wyo.gov)
• Income limit: Up to 60% of Wyoming’s State Median Income (SMI). Check the portal for current thresholds before you apply. In March 2025 press and state notices referenced a 4‑person limit near $67,041 for that season; always verify the new year’s published SMI. (sheridanwyoming.com)
• How long it takes: Non‑emergency LIEAP applications are processed within 45 days if your packet is complete. Heat‑loss emergencies get action within 18 business hours. Payments post to your vendor starting November 1 for regulated fuels. (dfs.wyo.gov)
• How much help: For FY2025 in Wyoming, the LIHEAP Clearinghouse reported seasonal heating benefits ranging roughly from $49minimumto$2,176 maximum, with winter crisis up to $550andweatherizationupto$12,000. Amounts vary by fuel type, usage, family size, and funding. Call to confirm current levels for 2025–2026. (liheapch.acf.hhs.gov)

LIEAP at a glance

Sources: Wyoming LIEAP, LIEAP portal, LIHEAP Clearinghouse WY profile. (dfs.wyo.gov)

How to apply for LIEAP — step by step

1. Gather documents: Photo IDs, Social Security cards, proof of Wyoming address, proof of all income, your current heat bill or fuel ticket, rent info if you rent, and any shutoff or low‑fuel notices.
2. Create an online account: Use the state LIEAP portal. If homebound or without a computer, call 1-800-246-4221 for assisted application.
3. Complete the application fully: Upload all required files. For crisis, upload the shutoff/tank notice dated within 30 days. For heat‑loss, call 1-800-246-4221 after submitting.
4. Watch your portal messages: Respond quickly to any “missing info” requests to avoid delays.
5. Tell your vendor: Notify your utility/fuel vendor that you applied and ask for a hold on shutoff while LIEAP is pending.

Application help: call LIEAP support 1-800-246-4221, email lieapinfo@wyo.gov, or visit your local DFS office. (dfs.wyo.gov)

What to do if this doesn’t work: Ask LIEAP for supervisor review if you get stuck, then email the program manager as listed on the state site. Call Wyoming 211 for local fuel funds, and ask your utility about short‑term arrangements while LIEAP finishes. (dfs.wyo.gov)

Weatherization Assistance Program (WAP) — Cut Bills for Good

The Weatherization Assistance Program upgrades your home at no cost so your monthly bills drop for years.

• How it helps: Insulation, air sealing, and safety checks; typical savings of 5–25% on heating costs. If you’re approved for LIEAP, you’re automatically considered for WAP. Apply year‑round using the same LIEAP portal. (dfs.wyo.gov)
• Who does the work: In most counties, Wyoming Weatherization Services handles jobs, and in the northeast Council of Community Services covers several counties. (dfs.wyo.gov)
• Funding outlook: The U.S. Department of Energy issued 2025 WAP notices and allocations this year; programs stay active, but timelines can vary. Confirm local waitlists. (energy.gov)

WAP quick facts

Learn more at Wyoming WAP (DFS), check DOE WAP guidance, and keep an eye on the state’s public notices. (dfs.wyo.gov)

What to do if this doesn’t work: Ask your LIEAP case for a direct WAP referral, call your local WAP provider again, and consider utility efficiency rebates like Enbridge ThermWise or ThermWise weatherization rebates for landlord‑approved upgrades. (enbridgegas.com)

Energy Company Programs You Can Use Right Now

Different utilities serve different Wyoming towns. Always start with your utility’s hardship options and request fee waivers.

Electric service

• Rocky Mountain Power: Call 1-888-221-7070. Ask for a payment arrangement, Equal Pay, and referral to Energy Share of Wyoming. The company matches donations to Energy Share 2‑to‑1 and offers accessibility supports and alerts in multiple languages. Watch for scam calls that demand prepaid cards. (rockymountainpower.net)
• Black Hills Energy: Call 1-888-890-5554. Check Wyoming payment assistance, request a Medical Extension if a doctor certifies medical risk, and ask for Budget Billing or a payment plan. The company promotes LIEAP and Energy Share. (blackhillsenergy.com)
• Montana‑Dakota Utilities (northeast WY): Call 1-800-638-3278. Ask for Third‑Party Notification to protect vulnerable customers, Balanced Billing, and safe payment options (no doxo). Online chat is available if you’re registered. (montana-dakota.com)

Natural gas

• Enbridge Gas (formerly Questar Gas): Call 1-800-323-5517. Enroll in Budget Billing, Auto Pay, and ask for a payment arrangement if you’re behind. Programs from the old brand still apply during the transition. (enbridgegas.com)

Co‑ops and local programs

• Lower Valley Energy (Jackson, Afton): Apply to Operation Round‑Up for short‑term bill help or ask staff for local referrals; call 1-800-882-5875 or local 1-307-733-2446/1-307-885-3175. (liheapch.acf.hhs.gov)
• Powder River Energy (northeast): Call member services and ask about assistance referrals and Operation Round‑Up‑style funds in your county; check the co‑op site for alerts and community programs. (precorp.coop)
• Energy Share of Wyoming (charity of last resort): Season runs December 1–April 30. One‑time up to $500 if you’ve tried LIEAP and other help first. Apply through your local Salvation Army or partner agencies. (energyshareofwyoming.org)

What to do if this doesn’t work: Move to city or county resources (below), ask Wyoming 211 for same‑day slots, and call your utility again to extend a payment plan while other aid is pending. (wyoming211.org)

Water and City Utility Help (by location)

Not every city has a discount program, but most have payment plans and local charity partners.

Cheyenne Water Bill Help (Board of Public Utilities)

Ask for a payment plan with Cheyenne BOPU at 1-307-637-6460, check the portal upgrade notices, and request conservation kits to reduce use. Pair that with Needs, Inc. for emergency basics and Wyoming 211 for local referrals. (cheyennebopu.org)

What to do if this doesn’t work: Call the city line again, ask for a supervisor hold, and contact Salvation Army Cheyenne 1-307-634-2769 about emergency aid when funds allow. (cheyenne.salvationarmy.org)

Casper Water Bill Help

Use the city’s utility customer service at 1-307-235-8400 (Option 2) to request payment arrangements, and see the city’s Payment Assistance page listing Interfaith, Salvation Army, and other help. Pair with Interfaith of Natrona County and Wyoming Rescue Mission if you need meals or shelter during a crisis. (casperwy.gov)

What to do if this doesn’t work: Call Wyoming 211 and ask for churches with one‑time utility funds; let the city know you’re waiting on LIEAP or charity decisions and request a hold. (wyoming211.org)

Laramie Water Bill Help

Use the city’s utility billing page for payment options and the 24/7 phone pay line, then contact Laramie Interfaith for winter utilities assistance and Wyoming 211 for referrals. (cityoflaramie.org)

What to do if this doesn’t work: Ask the city for a second payment plan review and check Laramie Interfaith services for rental/utility help tied to case management. (laramieinterfaith.org)

Sheridan Utilities Discount (seniors/disabled)

If you were accepted to LIEAP and you’re 65+ or certified disabled, the City of Sheridan offers a 50% reduction of base fees for water, sewer, sanitation, and curbside recycling. Apply with your LIEAP letter. (sheridanwy.gov)

What to do if this doesn’t work: Confirm you meet the city’s exact criteria and provide the LIEAP approval letter; if funds are limited, call Salvation Army Sheridan to ask about utility assistance. (salvationarmyusa.org)

Torrington Electric/Water Notes

Ask City of Torrington Utilities at 1-307-532-5666 for payment plans and energy‑efficiency rebates through the city’s program with MEAN to cut bills long‑term. (torringtonwy.gov)

Local Organizations, Charities, Churches, and Support Groups

• Salvation Army (statewide partners for Energy Share): Call Cheyenne Corps 1-307-634-2769, Casper Corps 1-307-234-2002, and search other WY posts on Salvation Army locator. These units often screen Energy Share and one‑time utility help. (cheyenne.salvationarmy.org)
• Interfaith (by county): Interfaith of Natrona County 1-307-235-8043 helps with rent/utilities as funds allow; Laramie Interfaith 1-307-742-4240 offers winter utilities and food. They may require a short budget chat. (interfaithnc.org)
• Council of Community Services (Gillette and NE counties): Ask about weatherization and emergency referrals; this nonprofit also helps coordinate local service connections. Start with the Council website or call. (dfs.wyo.gov)
• Needs, Inc. (Cheyenne): While not a direct utilities fund, Needs, Inc. can provide food, clothing, and referrals that free up cash to pay bills; call 1-307-632-4132. (needsinc.org)
• Wyoming Rescue Mission (Casper): If you need immediate meals or shelter while you stabilize finances, go to WRM Get Help Now or call 1-307-265-3002. They also post meal times and address. (wyomission.org)

Resources by Region — Quick Directory

Notes: numbers and links verified September 2025; city utility pages change often — call to confirm office hours before visiting. (blackhillsenergy.com)

Diverse Communities — Tailored Tips and Contacts

• LGBTQ+ Single Mothers: Ask your utility for privacy settings and third‑party notifications so safety issues don’t risk service. Use Wyoming 211 to find LGBTQ+‑affirming support, ask Rocky Mountain Power about language access and alerts, and check USAC Lifeline to lower your phone bill so you can take care calls. TTY and ADA accommodations are available through the PSC. (wyoming211.org)
• Single Mothers with Disabilities or Disabled Children: Ask your doctor for a letter certifying medical risk and request a “medical extension” with Black Hills Energy, and extra notifications from Rocky Mountain Power. Use the Wyoming Aging & Disability Resource Center via 211 for home‑based aid and accessibility services. (blackhillsenergy.com)
• Veteran Single Mothers: Combine utility relief with housing counseling via HUD WY, reach out to Wyoming 211 for local supports, and consider VA programs while your LIEAP is pending. If a regulated utility won’t work with you, call the PSC complaint line. (hud.gov)
• Immigrant/Refugee Single Moms: LIEAP requires proof of eligible status for some household members, but mixed‑status families can still qualify based on eligible members’ income and costs. For language help, ask Rocky Mountain Power about communications in 300 languages and use Wyoming 211 for interpretation referrals. The PSC can also assist with complaint intake. (rockymountainpower.net)
• Tribal‑Specific Resources (Wind River): Households on the reservation can apply through tribal LIHEAPs — Northern Arapaho DSS 1-307-332-6228 x139 and Eastern Shoshone Golden Pathways 1-307-332-8052. State resources like Wyoming LIEAP and WAP also serve eligible tribal members off‑reservation. (acf.gov)
• Rural Single Moms with Limited Access: Ask for paper applications support through LIEAP call center if you lack internet, request phone‑based identity checks, and lean on Wyoming 211 for the closest assistance site. Ask MDU and Enbridge Gas to add a trusted third party to your account so notices aren’t missed due to mail delays. (dfs.wyo.gov)
• Single Fathers: Most programs are household‑based. Dads with full custody apply the same way. Use LIEAP, WAP, and Wyoming 211 referrals exactly as outlined here. (dfs.wyo.gov)
• Language Access: Ask your utility for free interpreter services. Rocky Mountain Power lists Spanish support at 1-888-225-2611. The PSC offers ADA‑compliant formats, and Wyoming 211 provides language help and text access. (rockymountainpower.net)

Common Mistakes to Avoid

• Missing the season: Waiting until January means longer lines and less money left. Apply at the first date posted on LIEAP and keep your portal login handy. (dfs.wyo.gov)
• Sending an incomplete packet: Missing pay stubs or a clear fuel bill can delay approval up to 45 days. Upload every required document in the portal and respond to messages quickly. Use the LIEAP hotline for help. (dfs.wyo.gov)
• Assuming LIEAP pays all utilities: If your main heat is gas, LIEAP will not pay your electric “lights only” bill. Plan a payment arrangement with Rocky Mountain Power or Black Hills Energy while LIEAP covers heat. (dfs.wyo.gov)
• Not asking for a medical extension: If your child relies on medical equipment or you have a high‑risk pregnancy, ask for a medical hold with your utility. See Black Hills Medical Extension and Rocky Mountain Power medical supports. (blackhillsenergy.com)

Reality Check — Funding, Timelines, and Rates

• Funding ebbs and flows: LIEAP funding is federal and seasonal. In Wyoming, FY2025 funding and rules were still active through spring 2025, and the 2025–26 season opens fall 2025 with online‑only applications. Always apply early and confirm dates. (k2radio.com)
• Processing time is real: The state notes 45 days for non‑crisis. Heat‑loss emergencies are handled within 18 business hours, but you must call after applying. Utilities often need to see your portal status to hold a shutoff. (dfs.wyo.gov)
• Utility prices can change: Regulated companies adjust rates through PSC dockets. If a large increase hits your budget, you can submit a public comment and ask for payment plan flexibility. Start with the PSC site and your utility’s “bill help” page. (psc.wyo.gov)

Quick Reference Cheat Sheet

Links: PSC complaints, Wyoming 211, USAC Lifeline, LIEAP, Energy Share of Wyoming. (psc.wyo.gov)

Application Checklist — Screenshot‑Friendly

• Photo ID for all adults: driver’s license or state ID.
• Social Security numbers or documents: for all household members.
• Proof of Wyoming address: lease, current bill, or mailed letter.
• Income proof: last 30 days of pay stubs, benefit letters, child support, or self‑employment ledger.
• Most recent heating bill or fuel receipt: with account number and service address.
• Shutoff or low‑fuel notice: dated within 30 days if asking crisis.
• Landlord contact or rent verification: if the landlord includes heat.
• Doctor letter: if you need a medical extension with your utility.

For LIEAP, submit everything through the online portal and call 1-800-246-4221 if you are homebound or lack internet. (dfs.wyo.gov)

If Your Application Gets Denied — Troubleshooting

• Request a review fast: You have a short window to appeal in writing. Email lieapinfo@wyo.gov and note “Request for review” with your case number. Keep your proof of income and bills attached. See appeal info in the LIEAP FAQs. (dfs.wyo.gov)
• Fix common issues: Upload missing documents, correct household size, and verify your heat fuel type. Ask the hotline to confirm your file is complete.
• Bridge the gap: While you appeal, set payment terms with your utility and call Wyoming 211 to find a one‑time church or charity grant. If a regulated utility refuses reasonable terms, use the PSC complaint form. (wyoming211.org)

Phone, Internet, and Safety‑Net Extras

• Lifeline (phone/internet discount): Get up to $9.25/mooffservice,orupto$34.25 on Tribal lands. Apply through the USAC National Verifier or call 1-800-234-9473. Recertify yearly. (usac.org)
• Affordable Connectivity Program (ACP) status: New enrollments ended February 7, 2024, and funding wound down in spring 2024. Ask your provider about their own low‑income plan. See the FCC notices for the ACP’s wind‑down. (fcc.gov)

County‑Level Variations That Matter

• Sheridan city discount: 50% off base utility rates if 65+ or disabled and accepted for LIEAP. Apply at City Hall with your LIEAP letter. (sheridanwy.gov)
• Torrington efficiency rebates: Cash incentives for insulation, cooling systems, and thermostats through the MEAN partner program help cut bills long‑term. (torringtonwy.gov)
• Jackson/Afton co‑op help: Lower Valley Energy’s Operation Round‑Up can bridge a bill one time; apply at a local office. (lvenergy.com)

FAQs — Wyoming Utility Help for Single Moms

1. How fast can LIEAP stop my shutoff: Crisis benefits open October 1, and heat‑loss emergencies are handled within 18 business hours after you apply and call. Non‑crisis can take up to 45 days. Ask your utility to hold shutoff while LIEAP is pending. (dfs.wyo.gov)
2. What are the benefit amounts this season: FY2025 figures showed seasonal heating $49–$2,176 and winter crisis up to $550, but amounts change with funding and fuel costs. Check the state site each fall. (liheapch.acf.hhs.gov)
3. Will LIEAP pay my electric if my home heats with gas: No. LIEAP pays only your primary heat source. Set a payment arrangement for the other utility with Rocky Mountain Power or Black Hills Energy. (dfs.wyo.gov)
4. Can renters apply: Yes. If your lease says you pay heat (to landlord or vendor), you can apply. Upload your lease and a bill or fuel record in your name or with your address. See LIEAP FAQs. (dfs.wyo.gov)
5. Is there help for propane: Yes. Unregulated fuels like propane are eligible starting October 1, and crisis can pay for tank sets and fills. Contact your propane company right after you apply. (dfs.wyo.gov)
6. What if English isn’t my first language: Ask for language support with Rocky Mountain Power, and use Wyoming 211 for interpretation. The PSC can assist during complaints. (rockymountainpower.net)
7. Who can I call if a utility is unfair: For regulated gas and electric, call the PSC complaint line 1-888-570-9905 and the Office of Consumer Advocate. For scams, see Rocky Mountain Power warnings. (psc.wyo.gov)
8. Is there water bill help like LIHWAP: The federal LIHWAP ended, but some cities offer payment plans or senior/disabled discounts (e.g., Sheridan). Call your city utility and Wyoming 211 for local resources. (sheridanwy.gov)
9. How can I lower future gas usage: Ask about free efficiency upgrades through WAP or rebates via Enbridge ThermWise and consider a home energy plan. (dfs.wyo.gov)
10. Who helps seniors and caregivers: Contact the Wyoming Department of Health Aging Division at 1-800-442-2766, ask about services by county, and call Wyoming 211/ADRC for navigation. (health.wyo.gov)

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Spanish Summary — Resumen en Español

Esta sección fue traducida con herramientas de IA para ayudar rápidamente. Verifique cada detalle con las fuentes oficiales.

• Solicite LIEAP en línea: aplique por ayuda para calefacción y emergencias en LIEAP Wyoming o llame al 1-800-246-4221 para apoyo. Revise fechas y requisitos en la página de DFS. (dfs.wyo.gov)
• Hable con su compañía de servicios: pida un plan de pagos y “extensión médica.” Llame a Rocky Mountain Power 1-888-221-7070 (español 1-888-225-2611), Black Hills Energy 1-888-890-5554, o Enbridge Gas 1-800-323-5517. (rockymountainpower.net)
• Llame a Wyoming 211: marque 211 o 1-888-425-7138 y pida “asistencia de servicios” para su condado. También busque organizaciones como Salvation Army, Interfaith, y Energy Share of Wyoming. (wyoming211.org)

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About This Guide

Compiled by the ASingleMother.org Editorial Team.

This guide uses official sources including:

• Wyoming Department of Family Services — LIEAP & WAP
• U.S. LIHEAP Clearinghouse — Wyoming Profile
• Wyoming Public Service Commission — Consumer Complaints
• Wyoming 211
• Black Hills Energy — Wyoming Payment Assistance
• Rocky Mountain Power — Bill Help & Medical/Accessibility
• Enbridge Gas (Questar) — Billing Options & Assistance
• Energy Share of Wyoming
• Wyoming Department of Health — Aging Division
• USAC Lifeline

Last verified September 2025, next review April January 2026.

This guide is produced based on our Editorial Standards using only official sources, regularly updated and monitored, but not affiliated with any government agency and not a substitute for official agency guidance. Individual eligibility outcomes cannot be guaranteed. Please note that despite our careful verification process, errors may still occur — email info@asinglemother.org with corrections and we respond within 72 hours.

Disclaimer

Important: This information is provided for general guidance only. Programs change, funding runs out, and individual utilities have different rules. Always confirm details with the official program or your utility before making decisions. If you are in immediate danger due to extreme cold, call your utility first, then contact 211, and consider local shelters such as Wyoming Rescue Mission. (wyomission.org)

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