Digital Literacy and Technology Assistance for Single Mothers in North Dakota
Digital Literacy & Technology Assistance for Single Mothers in North Dakota
Last updated: September 2025
This guide shows fast ways to get online, find a working computer, and learn the tech skills you need for work, school, telehealth, and money tasks. Every program, office, or help source is linked in italics right where you need it.
If You Only Do 3 Things — Emergency Actions to Take
- Call the North Dakota HHS Customer Support Center now to check and apply for programs you qualify for (SNAP, LIHEAP, TANF, CCAP) and ask about expedited help and documents: use the email at applyforhelp@nd.gov and phone at 1-866-614-6005, or apply online through the Self‑Service Portal (SSP). (hhs.nd.gov)
- Ask your internet/phone company for a budget plan and a Lifeline discount; then apply through the Lifeline National Verifier to lock in the federal 9.25monthlycredit(or9.25 monthly credit (or 34.25 on Tribal lands). If you hit a roadblock, call the Lifeline Support Center at 1-800-234-9473. (usac.org)
- If your power or gas is in shutoff status today, call your utility and the North Dakota Public Service Commission (PSC) at 1-877-245-6685 (or Relay TTY 1-800-366-6888). Ask for a payment plan and a 30‑day delay if anyone is 65+, disabled, or there’s a medical risk. File a complaint if needed. (law.cornell.edu)
Quick Help Box — Numbers and Links to Keep Handy
- Phone & Internet discount: Apply at the Lifeline consumer portal and get live help from the Lifeline Support Center 1-800-234-9473. (lifelinesupport.org)
- Low‑cost internet plans (ND availability varies): Check Sparklight Lift Internet (about $29.95/month) and Verizon Forward (discounted home internet). (sparklight.com)
- Digital devices shipped to ND: Try PCs for People (low‑cost computers, $15/mo hotspot options) and Human‑I‑T (discount devices + tech support at 1-888-391-7249). (pcsforpeople.org)
- Live person who can route you to local help: Dial 2‑1‑1 (FirstLink) or text your ZIP to 898‑211; or see HHS 988/211 info for statewide coverage. (hhs.nd.gov)
- Free, basic tech classes near you: Look at Bismarck Library Computer Classes and Fargo Public Library Tech Help for weekly sessions. (bismarcklibrary.org)
What Changed in 2024–2025 and Why It Matters
The Affordable Connectivity Program (ACP) ended June 1, 2024. No new ACP discounts are available unless Congress funds it again. Some providers now offer their own low‑cost plans, but ACP credits are gone. If any website says you can still sign up for ACP, report it to the FCC’s complaint center. Action: Focus on Lifeline and provider low‑cost plans listed below. (fcc.gov)
North Dakota’s broadband office is rolling out BEAD and other build‑out grants. That money pays companies to bring service to unserved areas, not a monthly discount for households. Action: Use it to check if service is coming to your road, then pick the lowest‑cost plan available today. (ndit.nd.gov)
The Supreme Court kept the Universal Service Fund (USF) structure in place, so Lifeline remains stable in 2025. Action: If you qualify, apply for Lifeline now. (reuters.com)
How to Get Low‑Cost Internet in North Dakota Right Now
Start with the federal Lifeline program, then stack a provider discount if offered. If fixed service isn’t available at your address, use a mobile hotspot plan from nonprofits while you wait for fiber or cable.
Step 1 — Apply for Lifeline (monthly bill credit)
- Where to apply: Apply at the Lifeline National Verifier (online or by mail), then pick a participating provider (mobile or home internet). For help, call the Lifeline Support Center at 1-800-234-9473. Expect an online decision in minutes; by mail can take about a week after they receive your documents. (lifelinesupport.org)
- What you get: 9.25/monthoffphoneorinternetservice(9.25/month off phone or internet service (34.25 on Tribal lands). You must recertify each year. Tip: If your provider offers both phone and internet, you can apply the benefit to a bundled plan. (fcc.gov)
- Who qualifies: Income at or below 135% of the 2025 Federal Poverty Guidelines, or enrollment in programs like SNAP or Medicaid. Tip: Have proof ready (pay stubs or program letter). (lifelinesupport.org)
- Reality check: Lifeline won’t cover a whole bill. You still need a discounted plan or a low‑price tier to make the monthly cost workable. Action: See Step 2 for plans. (usac.org)
Step 2 — Choose a discounted plan that serves your address
- Sparklight Lift Internet: 200 Mbps down/20 Mbps up for about $29.95/month; equipment included; no install fee. Verify eligibility (WIC/SNAP/Medicaid/TANF, Pell, public housing). Available in select ND communities (e.g., Williston). Call to confirm local availability before switching. (sparklight.com)
- Verizon Forward (Fios/5G Home/LTE Home): Discounted home internet for households meeting Lifeline‑style or WIC/Pell criteria. Availability depends on your address (5G/LTE Home in many places). Ask if you can combine Lifeline + Verizon Forward. (verizon.com)
- Midco + Lifeline: Midco participates in Lifeline (credit can apply to home internet tiers). Ask about no‑fee modem and lowest non‑promotional tier. (midco.com)
- If no landline service reaches you: Consider nonprofit hotspot plans below while you wait for new builds under NDIT BEAD/CPF grants. Check progress maps and timelines through the North Dakota Broadband Office. (ndit.nd.gov)
Step 3 — If fixed service isn’t available, use a nonprofit hotspot
- PCs for People CONNECT/LTE hotspot: Plans starting around $15/month (subject to coverage); ships to ND; eligibility required (≤200% FPL or on a qualifying program). Shipping usually 4–7 business days after approval. (pcsforpeople.org)
- Human‑I‑T: Low‑cost hotspot options and live tech support in English/Spanish at 1-888-391-7249; also sells affordable laptops and tablets. Ask about income verification and shipping times. (store.human-i-t.org)
What to do if this doesn’t work:
Contact 2‑1‑1 FirstLink for nearby providers (rural co‑ops), ask your town or library about public Wi‑Fi, and check new build timelines with the NDIT broadband team at broadband@nd.gov. If money is the issue, re‑check Lifeline eligibility and ask your provider for a temporary hardship plan. (hhs.nd.gov)
Quick Table — Low‑Cost Internet Options (confirm availability by address)
Plan | Monthly price | Who qualifies | How to apply |
---|---|---|---|
Lifeline (FCC) | 9.25off(9.25 off (34.25 Tribal) | ≤135% FPG or on SNAP/Medicaid etc. | Apply at the Lifeline National Verifier; then choose a provider. (fcc.gov) |
Sparklight Lift Internet | About $29.95 | SNAP, Medicaid, TANF, WIC, Pell, public housing | Check eligibility and call Sparklight Lift Internet to enroll. (sparklight.com) |
Verizon Forward | Discount varies | WIC, Pell, Lifeline‑style income; some areas 5G/LTE Home | Start at Verizon Forward and verify by address. (verizon.com) |
Midco + Lifeline credit | Varies by tier | Lifeline eligible | Ask Midco about Lifeline broadband assistance and lowest tier. (midco.com) |
PCs for People hotspot | From $15 | ≤200% FPL or qualified program | Upload docs at PCs for People and order hotspot. (pcsforpeople.org) |
Human‑I‑T hotspot | Low‑cost, varies | Income‑based verification | Shop Human‑I‑T or call 1-888-391-7249. (store.human-i-t.org) |
How to Get a Free or Low‑Cost Computer or Tablet
Top picks that ship statewide:
- PCs for People sells refurbished laptops from about 100anddesktopsfromabout100 and desktops from about 75, and offers low‑cost hotspots. You must verify income or program participation (≤200% FPG). Processing and shipping typically take 4–7 business days after approval. (pcsforpeople.org)
- Human‑I‑T sells low‑cost computers, tablets, and hotspots plus one year of free tech support at 1-888-391-7249. Ask about language support and warranties. (store.human-i-t.org)
- ND Assistive runs the state’s Specialized Phone Program (free specialized phones for qualifying residents) and has device loan, reuse, and small grants/loans for assistive technology that may include access tools for computers and smartphones. Call 1-800-895-4728 for large‑print applications or mail‑in options. (ndassistive.org)
Local public options:
- Libraries often lend hotspots and devices. For example, Grand Forks Public Library loans laptops/tablets with hotspots, and Minot Public Library loans hotspots and Chromebooks. Ask your local branch about checkout limits. (gflibrary.com)
- The North Dakota State Library supports statewide libraries with tech outreach; call 1-800-472-2104 with questions, or email statelib@nd.gov. (library.nd.gov)
What to do if this doesn’t work:
Ask your child’s school if it participates in T‑Mobile Project 10Million for student hotspots or local device programs; check PCs for People again during periodic stock updates; and call 2‑1‑1 FirstLink for local device giveaways. (t-mobile.com)
Learn Digital Skills for Work and School (Free or Low‑Cost)
Start with adult education centers and your local library. Many offerings are free, short, and hands‑on.
- Adult Learning Centers (NDDPI): Free digital skills, GED prep, ESL, and career help statewide; call the Adult Education office at 1-701-328-2393 to find your closest center. (nd.gov)
- Bismarck Veterans Memorial Public Library runs small, one‑hour classes like Computer & Internet Basics and iPhone/iPad. Fargo Public Library hosts weekly one‑on‑one Tech Help sessions. Register early; seats fill fast. (bismarcklibrary.org)
- The ND State Library IT team provides tech support and training for libraries, which can benefit patrons; ask your librarian to request help or workshops. (library.nd.gov)
What to do if this doesn’t work:
Ask your Job Service North Dakota office about WIOA‑funded courses and supportive services for training (e.g., help with books, fees, or necessary equipment when it’s required for training). Confirm policy and availability with your local office. (wioaplans.ed.gov)
Quick Table — Adult Learning and Library Tech Help
Region | Adult Learning Center | Library Tech Help |
---|---|---|
Statewide | Adult Learning Centers directory (NDDPI) and Adult Education office (701‑328‑2393) | North Dakota State Library can guide you to local branches offering tech help. (nd.gov) |
Bismarck/Mandan | Bismarck Adult Learning Center (see NDDPI directory) | Bismarck Library Computer Classes (1‑hour, small group). (bismarcklibrary.org) |
Fargo/West Fargo | Fargo Adult Learning Center (IELCE/ESL) | Fargo Public Library Tech Help (Tues/Wed, by appointment). (nd.gov) |
Grand Forks | Grand Forks ALC | Grand Forks Public Library loans laptops/tablets with hotspots. (nd.gov) |
Minot | Minot ALC | Minot Public Library hotspot and device checkout. (nd.gov) |
How to Stop a Utility Shutoff in North Dakota Today
First move: Call your utility and ask for a payment plan. Then call the PSC (1‑877‑245‑6685; Relay 711 or 1‑800‑366‑6888) if you can’t reach a fair agreement or if the rules were not followed. (psc.nd.gov)
Key rights under ND rules:
- You must get a written 10‑day disconnect notice that lists the amount due and the PSC phone number. Service cannot be shut off on weekends, Fridays, holidays, the day before a holiday, or after 12:00 noon. If you set up a payment plan, they cannot disconnect unless you default on it. (law.cornell.edu)
- If someone in the home is 65+, disabled, or there’s a dangerous medical condition, you can request up to a 30‑day delay to arrange payment or assistance. Tell the utility within the 10‑day notice window. (law.cornell.edu)
- Rural co‑ops may be outside PSC rate jurisdiction; work directly with the manager and, if needed, the board. Legal Services of ND explains your options if power is already shut off. (lsnd.org)
Action items:
- Apply for LIHEAP (energy bill help) through the HHS Self‑Service Portal (SSP) or call 1‑866‑614‑6005. LIHEAP takes applications year‑round and can issue crisis help and connect you to weatherization. Have your bill, lease, and recent income ready. (hhs.nd.gov)
- If you already have LIHEAP approval, take your notice to your local Community Action Partnership office for emergency furnace repair or Energy Share help, and ask about Weatherization Assistance. (hhs.nd.gov)
What to do if this doesn’t work:
File a PSC complaint; call 2‑1‑1 FirstLink for one‑time aid leads; and ask your utility for a medical certificate hold while you submit a LIHEAP application. (psc.nd.gov)
Energy, Devices, Internet — What You’re Likely Eligible For
Need | Best first step | Typical timeline | Where to apply |
---|---|---|---|
Lower monthly internet bill | Lifeline + local low‑cost plan | Same day online; 7–10 days by mail | Apply at the Lifeline National Verifier; then call your provider. (lifelinesupport.org) |
Get online where there’s no cable/fiber | PCs for People or Human‑I‑T hotspot | Eligibility approval + 4–7 days ship | Apply at PCs for People or call Human‑I‑T 1‑888‑391‑7249. (pcsforpeople.org) |
Basic tech classes | Local ALC or library | Varies; classes often 1 hour | Find ALCs via NDDPI Adult Education; see Bismarck or Fargo Tech Help. (nd.gov) |
Energy bill crisis | LIHEAP + payment plan | Crisis: same/next day triage; regular: varies | Apply at LIHEAP (SSP) or call 1‑866‑614‑6005. (hhs.nd.gov) |
North Dakota Programs You Should Know About
- LIHEAP (energy bill help): Year‑round eligibility, heating payments start Oct 1 each season; covers heating fuels, crisis help, furnace cleaning/repair, cooling device help, and weatherization referrals. Apply online or by mail; Customer Support Center 1‑866‑614‑6005. (hhs.nd.gov)
- Weatherization Assistance (ND Commerce): If you receive LIHEAP, you are automatically income‑eligible; Community Action agencies perform the work (insulation, air sealing, furnace safety). Income limit is 200% FPG; call your regional Community Action office. (commerce.nd.gov)
- Child Care Assistance Program (CCAP): If training or working, CCAP can cut child‑care bills so you can attend classes or labs; income limits effective Oct 1, 2024–Sept 30, 2025 are posted online. Apply via the SSP. (hhs.nd.gov)
- SNAP (food): Apply online, by email, or by phone; Great Plains Food Bank can help you complete the application (1‑855‑405‑0000). Using SNAP can help you meet Lifeline survivor/special qualifications under the Safe Connections Act. (hhs.nd.gov)
- Job Service North Dakota (WIOA): Training, job search, and supportive services. Local offices in Bismarck, Fargo, Grand Forks, Minot, Williston, Devils Lake, Jamestown, Wahpeton, Dickinson. Use the JSND office locator to find contacts. (jobsnd.com)
What to do if this doesn’t work:
Ask the HHS Customer Support Center to check for expedited decisions and to confirm docs on file; then call your Human Service Zone for a walk‑in slot if your case is urgent. (hhs.nd.gov)
Diverse Communities — Targeted Tips and Contacts
- LGBTQ+ single mothers: Call 2‑1‑1 FirstLink for safe, affirming local groups and counseling; ask for tech‑access programs with flexible hours. If privacy is a concern, use Lifeline with a prepaid or low‑cost plan to keep your number secure. TTY and Relay 711 are available across state agencies. (hhs.nd.gov)
- Single mothers with disabilities or raising a disabled child: Call ND Assistive (1‑800‑895‑4728) for device trials, reuse equipment, small grants, and the Specialized Phone Program (large‑print apps available). Ask Vocational Rehabilitation (HHS) about assistive tech for work or training. (ndassistive.org)
- Veteran single mothers: Ask your VA provider for a Digital Divide Consult to get a loaned internet‑connected tablet for telehealth and help with data‑free VA video visits. Call VA MyVA411 at 1‑800‑698‑2411 for 24/7 guidance. ND VA updates are at the ND Department of Veterans Affairs. (telehealth.va.gov)
- Immigrant/refugee single moms: Get free ESL and digital basics at your local Adult Learning Center (IELCE programs are available in Fargo). For quick referrals to culturally specific help, dial 2‑1‑1 FirstLink. (nd.gov)
- Tribal communities (on/off reservation): For Tribal‑specific assistance and contacts, call the ND Indian Affairs Commission (701‑328‑1552). Tribal colleges like Turtle Mountain Community College and Sitting Bull College often run digital literacy and IT programs—ask about community classes or labs. Lifeline Tribal benefit is $34.25/month. TTY services are available via Relay ND (711). (indianaffairs.nd.gov)
- Rural single moms with limited access: Check NDIT Broadband/BEAD pages for build timelines; meanwhile, consider PCs for People or Human‑I‑T hotspots and ask your library for a hotspot loan. Document weak‑signal issues for provider escalations. (ndit.nd.gov)
- Single fathers: All programs above apply. Ask HHS about CCAP for work or training, and Adult Learning Centers for job‑ready digital skills. (hhs.nd.gov)
- Language access and accessibility: HHS phone lines support Relay (711) and can arrange interpreters; Relay North Dakota provides TTY, Speech‑to‑Speech, and TeleBraille at 711 or toll‑free numbers. Ask for large‑print applications from ND Assistive. (relaynorthdakota.com)
What to do if this doesn’t work:
Contact the HHS Customer Support Center and request language or accessibility accommodations; if you hit a barrier, call 2‑1‑1 FirstLink or the PSC for utility‑access issues. (hhs.nd.gov)
Resources by Region (Community Action & Weatherization)
Use these Community Action agencies for weatherization, furnace repair, and referrals. If you have a current LIHEAP approval, take your notice with you.
Region | Counties | Phone |
---|---|---|
I (Williston) | Divide, Williams, McKenzie | 1‑701‑572‑8191 |
II (Minot) | Bottineau, Burke, McHenry, Mountrail, Pierce, Renville, Ward | 1‑701‑839‑7221 |
III (Devils Lake/Rolla) | Ramsey, Eddy, Benson, Towner, Cavalier | 1‑701‑662‑6500 |
IV (Grand Forks) | Nelson, Pembina, Walsh, Grand Forks | 1‑701‑746‑5431 |
V (Fargo) | Steele, Traill, Cass, Ransom, Sargent, Richland | 1‑701‑232‑2452 |
VI (Jamestown) | Barnes, Dickey, Foster, Griggs, LaMoure, Logan, McIntosh, Stutsman, Wells | 1‑701‑252‑1821 |
VII (Bismarck) | Burleigh, Emmons, Grant, Kidder, McLean, Mercer, Morton, Oliver, Sheridan, Sioux | 1‑701‑258‑2240 |
VIII (Dickinson) | Dunn, Billings, Golden Valley, Slope, Stark, Hettinger, Bowman, Adams | 1‑701‑227‑0131 |
Source: ND Commerce Weatherization Assistance regional contact list. (commerce.nd.gov)
Common Mistakes to Avoid
- Waiting for ACP to come back: It may or may not return. Action: Use Lifeline now and a provider discount like Sparklight Lift or Verizon Forward. (fcc.gov)
- Not asking for a payment plan before shutoff: ND rules expect utilities to offer plans and prohibit certain shutoff times. Action: Call your utility and the PSC quickly. (law.cornell.edu)
- Skipping documents: For LIHEAP, bring your bill, lease, and recent income. For Lifeline, upload clear proof of income or program participation. Action: Use the online checklists before you submit. (hhs.nd.gov)
- Assuming libraries only have books: Many ND libraries run computer classes and lend hotspots and devices. Action: Check Bismarck and Grand Forks program pages for examples. (bismarcklibrary.org)
“Reality Check” — Delays, Denials, and Workarounds
- Lifeline delays: Online approval is often instant, but mailed applications can take 7–10 days. Workaround: Apply online and call the Lifeline Support Center if you get a mismatch error. (mass.gov)
- Build‑out timing: BEAD/CPF projects take months to years to complete. Workaround: Use a nonprofit hotspot or a 5G/LTE Home plan until fiber arrives. (ndit.nd.gov)
- Energy help timing: LIHEAP non‑crisis cases can take time, but emergencies (disconnect notice/out of fuel) are triaged sooner. Workaround: Call HHS and CAP the same day and ask about crisis processing. (hhs.nd.gov)
Quick Reference Cheat Sheet
- Phone/Internet discount: Lifeline consumer portal and Lifeline Support Center 1‑800‑234‑9473. (lifelinesupport.org)
- Low‑cost ISP plans: Sparklight Lift Internet and Verizon Forward (check availability). (sparklight.com)
- Devices shipped to ND: PCs for People and Human‑I‑T (1‑888‑391‑7249). (pcsforpeople.org)
- Energy help: LIHEAP (SSP) and Weatherization Assistance. (hhs.nd.gov)
- Live referrals: 2‑1‑1 FirstLink (text ZIP to 898‑211). (hhs.nd.gov)
Application Checklist (screenshot‑friendly)
[ ] Photo ID — driver’s license or state ID for most programs. [ ] Proof of income — last 30–60 days of pay stubs or last tax return (for Lifeline/LIHEAP). (lifelinesupport.org) [ ] Proof of benefits (if used for eligibility) — SNAP, Medicaid, WIC, TANF, Pell, or Tribal program letter (for Lifeline/Sparklight Lift/Verizon Forward). (sparklight.com) [ ] Utility bill and lease — current bill with account number and service address; lease if renting (for LIHEAP). (hhs.nd.gov) [ ] Contact info — email and mobile number (providers often text updates). [ ] Special circumstances — medical letter or disability status (for utility 30‑day delay) and any child‑care schedule (for class planning). (law.cornell.edu)If Your Application Gets Denied
- Lifeline: Call the Lifeline Support Center 1‑800‑234‑9473. Fix mismatched names/addresses, upload clearer documents, or re‑apply with income proof instead of program proof. (lifelinesupport.org)
- LIHEAP: Ask for a supervisor review. If still denied, file an appeal using SFN 162 Request for Hearing from HHS. Keep paying what you can and show receipts. (hhs.nd.gov)
- Provider plan discounts: Ask for a written reason and an alternative low‑tier plan; then call 2‑1‑1 FirstLink for other options and short‑term help. (hhs.nd.gov)
Local Organizations, Charities, and Support
- Community Action Agencies (statewide): Weatherization, energy help, budgeting classes—see the regional table above. Community Action Partnership of ND lists programs and contacts. (capnd.org)
- Great Plains Food Bank (SNAP outreach): Free help completing SNAP applications at 1‑855‑405‑0000. HHS SNAP page lists all ways to apply. (hhs.nd.gov)
- Legal Services of North Dakota: Utility shutoff rights, housing advice, and appeals guides. (lsnd.org)
- ND State Library + local libraries: Tech classes, Wi‑Fi, hotspots/laptop loans; call 1‑800‑472‑2104 or ask at your branch. (library.nd.gov)
- ND Indian Affairs Commission: Tribal program coordination and referrals at 701‑328‑1552. (indianaffairs.nd.gov)
County‑Level Differences That Matter
- Utilities: Rural electric co‑ops may not fall under PSC rate oversight. This can change your complaint path; you must work with the co‑op manager/board. Tip: Bring a written payment plan request and proof of hardship to board meetings. (lsnd.org)
- Libraries: Device loans and class schedules vary by county. Grand Forks and Minot publish hotspot rules and checkout periods; other counties may offer different terms. (gflibrary.com)
- Training: Adult Learning Center hours vary. Use the NDDPI ALC directory to find the closest center and call before you go. (nd.gov)
Real‑World Examples
- Belcourt mom with spotty service: She orders a PCs for People hotspot ($15/mo), passes eligibility with SNAP proof, and receives it within a week. She signs up for TMCC basic computer classes for elders/parents as a community learner. Backup: If coverage is weak, she asks ND Assistive about signal‑boosting accessibility tools. (pcsforpeople.org)
- Fargo mom re‑entering the workforce: She applies for Lifeline online (instant approval), uses Verizon Forward for discounted home internet, and books Fargo Library Tech Help to polish resumes in Google Docs. Backup: If budget is tight, she calls CCAP so child care doesn’t block class attendance. (verizon.com)
- Williston mom facing power shutoff: She calls her utility to set a payment plan and calls the PSC to log the case. She submits a LIHEAP crisis application the same day and brings her notice to Community Action for emergency assistance and furnace safety check. (law.cornell.edu)
Tables — Program Snapshots
Internet Discounts and Hotspots
Program | Benefit | Key eligibility | Contact |
---|---|---|---|
Lifeline | 9.25/mo(9.25/mo (34.25 Tribal) off phone or internet | ≤135% FPG or SNAP/Medicaid etc. | Apply at the Lifeline consumer site or call 1‑800‑234‑9473. (fcc.gov) |
Sparklight Lift Internet | About $29.95 internet, equip. included | SNAP, Medicaid, WIC, TANF, Pell, public housing | Enroll via Lift Internet. (sparklight.com) |
Verizon Forward | Discounted home internet | WIC, Pell, Lifeline‑style income | Apply at Verizon Forward. (verizon.com) |
PCs for People hotspot | Low‑cost LTE/5G hotspot | ≤200% FPG or qualifying program | Order at PCs for People (ships to ND). (pcsforpeople.org) |
Human‑I‑T hotspot | Low‑cost hotspot + support | Income verified | Shop Human‑I‑T or call 1‑888‑391‑7249. (store.human-i-t.org) |
Devices
Source | What you can get | Notes |
---|---|---|
PCs for People | Refurb laptops/desktops; hotspots | Income/program eligibility; ships 4–7 days after approval. (pcsforpeople.org) |
Human‑I‑T | Low‑cost computers/tablets + tech support | English/Spanish support at 1‑888‑391‑7249. (store.human-i-t.org) |
ND Assistive | Specialized phones, assistive tech loans | Large‑print apps; call 1‑800‑895‑4728. (ndassistive.org) |
Public Libraries | Hotspot/device loans | Check your branch (e.g., GF Library or Minot Library). (gflibrary.com) |
Training
Provider | Examples | Where to start |
---|---|---|
Adult Learning Centers (NDDPI) | Digital skills, GED, ESL | See the ALC directory or call 701‑328‑2393. (nd.gov) |
Bismarck Library | Computer & Internet Basics, iPhone/iPad | View Computer Classes. (bismarcklibrary.org) |
Fargo Library | Weekly one‑on‑one Tech Help | Check Tech Help schedule. (fargond.gov) |
Energy and Weatherization
Program | What it pays for | Who to contact |
---|---|---|
LIHEAP (HHS) | Heating bills, crisis help, furnace service, cooling devices | Apply via LIHEAP or call 1‑866‑614‑6005. (hhs.nd.gov) |
Weatherization (Commerce) | Insulation, sealing, furnace efficiency, safety | Contact your regional Community Action office. (commerce.nd.gov) |
Utility Shutoff Rules (Highlights)
Rule | What it means for you | Source |
---|---|---|
10‑day written notice | Must list amount due and PSC number | N.D. Admin. Code 69‑09‑02‑05.1 (electric). (law.cornell.edu) |
No shutoffs on weekends/Fridays/holidays/after noon | Timing protections apply | N.D. Admin. Code 69‑09‑02‑05.1 (electric). (law.cornell.edu) |
30‑day delay for age 65+, disability, or medical risk | Tell the utility within the 10‑day window | N.D. Admin. Code 69‑09‑02‑05.1 (electric). (law.cornell.edu) |
FAQs (North Dakota + Digital Access)
- Is the Affordable Connectivity Program (ACP) still available in North Dakota?
No. ACP ended June 1, 2024, nationwide. Use Lifeline and provider low‑cost plans (e.g., Sparklight Lift, Verizon Forward). Report any site claiming to enroll new ACP customers to the FCC. (fcc.gov) - What is the fastest way to cut my internet bill this week?
Apply for Lifeline online (often instant). Then call your provider and ask to apply the credit to your cheapest plan. If your provider doesn’t participate, switch to one that does or use a nonprofit hotspot from PCs for People or Human‑I‑T. (lifelinesupport.org) - Are there ND‑specific internet discounts?
The state focuses on building networks (BEAD/CPF), not monthly subsidies. Some providers run their own low‑cost plans. Check NDIT Broadband for build timelines and use Lifeline or low‑cost plans meanwhile. (ndit.nd.gov) - Where can I get a working laptop for school or work?
Try PCs for People (ships to ND) and Human‑I‑T for low‑cost devices. Ask your library about device loans and your child’s school about Project 10Million hotspots. (pcsforpeople.org) - Can LIHEAP help with cooling or just heating?
Yes. LIHEAP can help with cooling devices and certain repairs during summer, plus furnaces and weatherization. Apply via the HHS SSP. (hhs.nd.gov) - How do I stop a power shutoff this week?
Call the utility to set a payment plan and ask for a 30‑day delay if there’s a medical risk, disability, or someone is 65+. If needed, call the PSC for help and file a complaint. Submit a LIHEAP crisis application the same day. (law.cornell.edu) - Who can teach me basic computer skills in a small class?
Check your local Adult Learning Center and Bismarck or Fargo library classes. Many are 1‑hour and beginner‑friendly. (nd.gov) - I’m a veteran. Can VA help me get online for telehealth?
Yes. Ask your VA provider for a Digital Divide Consult. VA can loan you an internet‑enabled tablet and many carriers waive data charges for VA Video Connect. (telehealth.va.gov) - Is there a phone program for people with hearing or speech disabilities?
Yes. Relay North Dakota offers TTY, Speech‑to‑Speech, and TeleBraille via 711, and the Specialized Phone Program provides free specialized phones for eligible residents. (relaynorthdakota.com) - How do I reach a real person for benefits questions?
Email applyforhelp@nd.gov or call 1‑866‑614‑6005 for HHS programs. For general referrals, dial 2‑1‑1 FirstLink or text your ZIP to 898‑211. (hhs.nd.gov)
Spanish Summary (Resumen en español)
Esta sección es un resumen en español de los puntos más importantes. La traducción fue producida con herramientas de IA; verifique la información en los sitios oficiales enlazados en cursiva.
- Internet con descuento: Solicite Lifeline (descuento mensual de 9.25;9.25; 34.25 en tierras tribales) y combine con planes de bajo costo como Sparklight Lift Internet o Verizon Forward. Llame al Lifeline Support Center 1‑800‑234‑9473 si necesita ayuda. (fcc.gov)
- Computadoras y hotspots económicos: PCs for People y Human‑I‑T venden equipos a bajo costo y envían a ND; PCs for People tiene hotspots desde $15/mes. Llame a Human‑I‑T 1‑888‑391‑7249. (pcsforpeople.org)
- Clases de computación: Busque su Centro de Educación para Adultos (NDDPI) o revise Biblioteca de Bismarck y Biblioteca de Fargo para talleres. (nd.gov)
- Ayuda para energía (facturas de calefacción y crisis): LIHEAP acepta solicitudes todo el año y ofrece ayuda de emergencia. Solicite en línea en el portal SSP de HHS o llame al 1‑866‑614‑6005. (hhs.nd.gov)
- Evitar cortes de servicios: Pida un plan de pago con la empresa y llame a la Comisión de Servicio Público (PSC) 1‑877‑245‑6685 si necesita ayuda. (psc.nd.gov)
About This Guide
Compiled by the ASingleMother.org Editorial Team.
This guide uses official sources including:
- North Dakota Health & Human Services (program details, SSP, LIHEAP/CCAP/SNAP). (hhs.nd.gov)
- North Dakota Information Technology — Broadband/BEAD & CPF (build‑out and grants). (ndit.nd.gov)
- Federal Communications Commission (FCC) and USAC Lifeline (ACP status, Lifeline rules). (fcc.gov)
- North Dakota Public Service Commission and ND Admin Code (shutoff rules and consumer contacts). (psc.nd.gov)
- North Dakota State Library and local libraries (tech classes and device loans). (library.nd.gov)
- ND Department of Commerce — Weatherization Assistance (eligibility and regional contacts). (commerce.nd.gov)
- NDDPI Adult Education (Adult Learning Centers and ESL/IELCE). (nd.gov)
- ND Assistive / Relay North Dakota (assistive tech and specialized telephones). (ndassistive.org)
Last verified September 2025, next review April January 2026.
Please note that despite our careful verification process, errors may still occur — email info@asinglemother.org with corrections and we respond within 72 hours.
Disclaimer
This guide is for general information. It is not legal advice or a state agency decision. Always confirm current rules, amounts, and availability with the linked agencies and providers. Funding, prices, and eligibility can change during the year. Call ahead to confirm before you apply or switch plans.
What to do if this guide doesn’t solve your problem
- Call: HHS Customer Support Center 1‑866‑614‑6005 for benefits; PSC 1‑877‑245‑6685 for utility disputes; 2‑1‑1 FirstLink for local help referrals. (hhs.nd.gov)
- Escalate in writing: Keep copies of notices, application confirmations, and emails.
- Ask for accessible options: Large‑print applications, mail‑in forms, and TTY/Relay (711) are available across programs. (relaynorthdakota.com)
End of guide.
🏛️More North Dakota Resources for Single Mothers
Explore all assistance programs in 34 categories available in North Dakota
- 📋 Assistance Programs
- 💰 Benefits and Grants
- 👨👩👧 Child Support
- 🌾 Rural Single Mothers Assistance
- ♿ Disabled Single Mothers Assistance
- 🎖️ Veteran Single Mothers Benefits
- 🦷 Dental Care Assistance
- 🎓 Education Grants
- 📊 EITC and Tax Credits
- 🍎 SNAP and Food Assistance
- 🔧 Job Training
- ⚖️ Legal Help
- 🧠 Mental Health Resources
- 🚗 Transportation Assistance
- 💼 Job Loss Support & Unemployment
- ⚡ Utility Assistance
- 🥛 WIC Benefits
- 🏦 TANF Assistance
- 🏠 Housing Assistance
- 👶 Childcare Assistance
- 🏥 Healthcare Assistance
- 🚨 Emergency Assistance
- 🤝 Community Support
- 🎯 Disability & Special Needs Support
- 🛋️ Free Furniture & Household Items
- 🏫 Afterschool & Summer Programs
- 🍼 Free Baby Gear & Children's Items
- 🎒 Free School Supplies & Backpacks
- 🏡 Home Buyer Down Payment Grants
- 🤱 Postpartum Health & Maternity Support
- 👩💼 Workplace Rights & Pregnancy Protection
- 💼 Business Grants & Assistance
- 🛡️ Domestic Violence Resources & Safety
- 🤱 Free Breast Pumps & Maternity Support
- 📈 Credit Repair & Financial Recovery