Digital Literacy and Technology Assistance for Single Mothers in South Carolina
Digital Literacy & Technology Assistance for Single Mothers in South Carolina
Last updated: September 2025
This guide gives you fast, step‑by‑step ways to get affordable internet, a working phone, a basic computer, and real help learning digital skills in South Carolina. It also covers what to do when bills are due, applications get denied, or you need a live person to help. You’ll find direct contacts, timelines, and Plan B options in every section. You can verify offers and rules through official channels like the statewide South Carolina Office of Regulatory Staff (ORS) and its Broadband & Digital Opportunity pages, and you can get 24/7 referral help by calling or texting South Carolina 211. (ors.sc.gov)
If You Only Do 3 Things — Emergency Actions to Take
- Apply for Lifeline right now: Use the federal Lifeline portal to get a monthly discount on phone or home internet and keep at least one line active for job calls, school, or telehealth; call the Lifeline Support Center at 1-800-234-9473 if you can’t get online. Expect instant approval if the system finds you, or a few days if you upload documents. (usac.org)
- Borrow a hotspot or use 24/7 library Wi‑Fi today: Check out a mobile hotspot from a county system like Charleston County Public Library or use after‑hours parking‑lot Wi‑Fi at Richland Library while you work on applications. Ask your local library for “hotspot lending” or “Book‑a‑Librarian.” (ccpl.org)
- Call the utility mediator if shutoff is pending: If a regulated phone line is at risk, call ORS Consumer Services at 1-800-922-1531 for mediation, and only then file a formal complaint with the Public Service Commission of South Carolina if needed. (ors.sc.gov)
Quick Help Box — Contacts to Keep Handy
- South Carolina 211 for any local help (24/7): dial 2-1-1, text “Help” to 211‑211, or use the SC211 app for resources statewide. (uwasc.org)
- Lifeline Support Center (phone/internet discount): 1-800-234-9473 and the Lifeline consumer site for eligibility and applications. (lifelinesupport.org)
- South Carolina State Library reference desk (ask a librarian, statewide databases): 1-888-221-4643 and the State Library contact page for one‑on‑one help and digital learning links. (statelibrary.sc.gov)
- ORS Consumer Services for regulated utility disputes: 1-800-922-1531 and the ORS contact page for mediation on phone issues and other regulated services. (ors.sc.gov)
- SC Works Centers for device access, job search, and training navigation: use the SC Works center locator to find a nearby office with public computers and Wi‑Fi. (scworks.org)
What Changed in 2025 — Read This First
Key reality check: The federal Affordable Connectivity Program (ACP) that cut 30offhomeinternetendedafteritswind‑down;asofSeptember2025,enrollmentsareclosedandcreditsstoppedinmid‑2024.Yourbestfederaldiscountnowis∗Lifeline∗(30 off home internet ended after its wind‑down; as of September 2025, enrollments are closed and credits stopped in mid‑2024. Your best federal discount now is *Lifeline* (9.25 monthly; more on Tribal lands), combined with low‑cost plans from internet companies. Double‑check any “ACP‑style free internet” claims; most are outdated or marketing spin. See official details from the FCC and USAC. (fcc.gov)
At the state level, South Carolina’s Digital Opportunity Department (which handles digital equity planning) suspended program activities on May 9, 2025, after a federal grant termination notice. That means statewide digital navigator grants or device projects are on hold; rely on libraries, nonprofits, and providers listed below for near‑term help. Track updates on the ORS Digital Opportunity page. (ors.sc.gov)
South Carolina is still expanding broadband access: the South Carolina Broadband Office reports only about 1.1% of residential locations remain unserved/underserved and will be targeted with BEAD funds next. This helps with availability, but not monthly affordability, so use the low‑cost options and Lifeline steps below. Read progress updates and BEAD details on the SC Broadband Office site. (ors.sc.gov)
Fast Start: Get Affordable Home Internet in South Carolina
Start with a low‑cost plan you can keep long‑term, then layer discounts like Lifeline. If you need immediate access, use library hotspots while your order processes. Confirm service availability at your address, and always ask about installation fees, modem charges, and promo expirations on each provider’s site.
Quick comparison of common low‑cost plans
| Provider | Typical plan and price | Practical notes | Where to apply |
|---|---|---|---|
| Spectrum | Spectrum Internet Assist: 25/mofor50Mbps;“Advantage”100Mbpsfor25/mo for 50 Mbps; “Advantage” 100 Mbps for 30/mo for 1 year | No data caps; modem included; check eligibility rules | Spectrum Internet Assist page |
| Xfinity (Comcast) | Internet Essentials: 14.95/mo(upto75Mbps);EssentialsPlus14.95/mo (up to 75 Mbps); Essentials Plus 29.95/mo (up to 100 Mbps) | Equipment included; price may vary by current tier; verify current rates | Internet Essentials page |
| AT&T | Access from AT&T: 30/moforspeedsupto100Mbps;30/mo for speeds up to 100 Mbps; 20/mo off select fiber tiers | No annual contract; eligibility by income/programs | Access from AT&T page |
| Kinetic by Windstream | Promotional fiber offers vary by area (e.g., entry tiers often under $50 promo); Lifeline available | Confirm fiber vs. DSL; promo rates and credits change seasonally | Kinetic site + Kinetic Lifeline page |
Use provider pages for the latest prices and rules; big cable and fiber companies adjust offers quarter‑by‑quarter. For Spectrum and Xfinity, see the Spectrum Assist page and Xfinity’s Internet Essentials accessibility page; for AT&T, see Access from AT&T; for Kinetic, verify availability on the Kinetic site and read its Lifeline details. (spectrum.com)
Step‑by‑step — lock in a plan this week
- Check address eligibility: Use your provider’s “check availability” tool on Spectrum, Xfinity, or AT&T, or run multiple checks if you live near a county line. This prevents ordering a plan you can’t actually get installed. (spectrum.com)
- Pick the cheapest stable plan: In 2025 some providers added multi‑year price guarantees on standard plans. Xfinity rolled out 1‑ and 5‑year “everyday price” options with unlimited data; compare offers on Comcast’s press page and coverage from Reuters or The Verge to decide if a locked price beats low‑income tiers. (corporate.comcast.com)
- Stack Lifeline where allowed: Lifeline gives 9.25offphoneorhomeinternet(Triballandscangetupto9.25 off phone or home internet (Tribal lands can get up to 34.25). You must apply through the National Verifier first, then enroll with your chosen provider. If you use Lifeline on mobile service, choose a low‑cost home internet plan; you can’t “double apply” Lifeline to two services at once. (usac.org)
Typical timeline: Self‑install kits usually ship in 2–5 business days; pro installs can take 3–10 business days in urban areas and longer in rural zones. You’ll speed things up by uploading documents during checkout and being at home for the scheduled window. Confirm your exact timeline with the provider’s order confirmation on Spectrum, Xfinity, or AT&T. (spectrum.com)
What to do if this doesn’t work: Use free 24/7 library Wi‑Fi while you regroup (see Richland Library and Greenville County Library Wi‑Fi details), and borrow a hotspot if your local branch lends them (e.g., Charleston County Public Library). Then apply for Lifeline and switch to a low‑cost wireless plan temporarily. (askus.richlandlibrary.com)
Keep Your Phone On: Lifeline, Prepaid, and Provider Tips
Start here: Lifeline is the one federal discount still running in 2025. It’s small but steady, and you can use it with many carriers in South Carolina (major carriers and Lifeline MVNOs). See the FCC Lifeline page for the $9.25 monthly benefit and eligibility rules, and confirm the Tribal enhancement if you live on Catawba lands. (fcc.gov)
- Apply in minutes: Go to the National Verifier portal or call the Lifeline Support Center at 1‑800‑234‑9473. If the system can match your records, you’ll get an instant decision; if documents are needed, upload them and expect a decision in a few days. If you apply by mail, USAC will mail you a decision; expect about 7–10 days. (usac.org)
- Pick your provider: After approval, enroll your Lifeline discount with a company that has good coverage at your home and job sites. Options include national carriers (e.g., Verizon Lifeline page) and Lifeline‑only providers; ask each about data caps and hotspot use. (verizon.com)
- If you also need a kid hotspot: If your child is K‑12 and eligible for school meals or certain benefits, T‑Mobile’s Project 10Million offers a free hotspot with 200 GB per year for five years, plus a low‑cost $10 data pass if you run out in a month. Apply as a parent or ask your school. (t-mobile.com)
What to do if this doesn’t work: Ask your carrier for a short‑term hardship arrangement; many have unpublished payment extensions if you call before the due date. If a Lifeline provider blocks or delays applying your benefit, file a complaint with the FCC Consumer Help Center and call ORS Consumer Services if a regulated phone line is involved. (lifelinesupport.org)
No Laptop? Get a Low‑Cost Computer or Hotspot
- PCs for People: Income‑qualified families can buy refurbished desktops/laptops and low‑cost mobile internet; eligibility includes SNAP, WIC, Medicaid, or income under 200% of FPL. Read the PCs for People eligibility rules and shop from the PCs for People store. (pcsforpeople.org)
- Human‑I‑T: Offers discounted devices and hotspots with low monthly data options; browse the Human‑I‑T store and call 888‑391‑7249 for help with orders and internet referrals. Watch for seasonal pricing and accessories bundles. (store.human-i-t.org)
- Library “Library of Things” and Hotspots: Some county systems lend devices or hotspots; check the Richland Library Library of Things and ask your home branch about hotspots or “book‑a‑librarian” tech help to get set up. (richlandlibrary.com)
What to do if this doesn’t work: Use free in‑library computers to apply for programs (ask the South Carolina State Library for database access) and call SC 211 to locate nearby nonprofit refurbishers or electronics assistance. (statelibrary.sc.gov)
Learn the Skills: Free Digital Literacy & Safe Online Habits
- Libraries and the State Library: Ask your branch for basic computer, email, and job search classes; statewide, use the South Carolina State Library to request research help or live training, and tap its Discus virtual library for tutorials. Library Wi‑Fi policies like Greenville County Library’s allow parking‑lot access from 6 a.m. to 9 p.m. (statelibrary.sc.gov)
- Goodwill Tech Academy & Job Connection: Goodwill’s Upstate/Midlands centers offer free computer access, basic skills classes, and IT pathways (e.g., Cisco Networking Academy) through the Tech Academy and local Job Connection sites. Check class calendars via the Goodwill Career Hub. (goodwillsc.org)
- Palmetto Care Connections (PCC): PCC runs free digital literacy classes in rural counties and often includes a tablet setup for telehealth; see recent trainings on PCC’s site and ask about upcoming sessions in Marion and nearby counties. (palmettocareconnections.org)
- Online safety: Use the FTC IdentityTheft.gov recovery plan if your info gets stolen, and bookmark the SC Department of Consumer Affairs Identity Theft Unit for in‑state help and credit freeze guidance. Also review federal tips on free credit reports at consumer.gov. (ftc.gov)
What to do if this doesn’t work: Call the South Carolina State Library to ask a librarian for a live referral to free classes near you, and dial SC 211 to ask for “digital skills” programs in your county if library classes are full. (statelibrary.sc.gov)
Keep the Lights and Lines On: How to Stop Utility Shutoff in South Carolina Today
- Call your provider, then ORS: For regulated utilities (electric, gas, water in certain cases, and landline telephone), first call the company. If that fails, call ORS Consumer Services at 1‑800‑922‑1531 for mediation, then file a formal complaint at the Public Service Commission if needed. Keep your account number handy. (ors.sc.gov)
- Request energy help: Apply for LIHEAP (energy bill help) through your county’s Community Action Agency using the SC Office of Economic Opportunity “Find Help” page, and ask about Weatherization (WAP) to lower future bills. Use the LIHEAP program page and the WAP page to check eligibility and start your application. (oeo.sc.gov)
- Phone/internet: Internet is mostly unregulated, so focus on payment plans, lower tiers, and Lifeline. For phone disputes, ORS can help mediate. Pair Lifeline with a low‑cost internet plan to keep both working. See the FCC Lifeline page and ORS contact info. (fcc.gov)
What to do if this doesn’t work: Call SC 211 for local churches and charities that can make a one‑time payment, and ask your Community Action Agency about emergency appointments. Confirm time frames—non‑crisis LIHEAP may take days or weeks depending on funding and season. (uwasc.org)
Columbia Water Bill Help — Where to Ask First
If your City of Columbia water bill is overdue, ask the utility for a payment plan, then check for local aid through SC 211 and your Community Action Agency on the OEO “Find Help” page. Note that the COVID‑era LIHWAP for water ended in South Carolina on March 31, 2024, so rely on general emergency funds or faith‑based partners listed by 211. (uwasc.org)
Device, Wi‑Fi, and Hotspot Options by Metro Area
| Location | What to try first | Notes & links |
|---|---|---|
| Charleston area | Borrow a hotspot from Charleston County Public Library; compare Spectrum Internet Assist vs. Access from AT&T for home service | Two‑week hotspot checkout; confirm current rules at CCPL; compare provider eligibility/price on official pages |
| Columbia area | Use Richland Library 24/7 Wi‑Fi and ask about the Library of Things; compare Xfinity Internet Essentials vs. Spectrum Assist | Richland Wi‑Fi is open from parking lots; Essentials pricing/tier can change—verify latest on Xfinity site |
| Greenville/Upstate | Use Greenville County Library Wi‑Fi and public computers; check Goodwill Tech Academy for training plus Kinetic availability | GCLS Wi‑Fi extends to parking; Tech Academy runs in Greenville and Columbia; Kinetic offers fiber in parts of Upstate |
See the CCPL hotspots page, Richland Library Wi‑Fi policy, and the Greenville County Library Wi‑Fi page for access details. Verify low‑income plan prices and terms on Spectrum, Xfinity, AT&T, and Kinetic program pages. (ccpl.org)
Training + Child Care While You Learn or Work
- Tuition help for short‑term training: The SC Technical College System offers Workforce Scholarships for the Future, often covering tuition/fees in high‑demand fields including information technology. You don’t “apply” separately; the scholarship is applied after other aid, up to $5,000 per year. Ask your technical college admissions office for eligible IT programs. See the system’s Workforce Scholarships page. (sctechsystem.edu)
- Child care scholarships (SC Voucher): Use the SC Child Care Scholarship (SC Voucher) to cover care while you attend classes or work. Eligibility counts income and other qualifying factors; apply in the DSS Benefits Portal and call 1‑800‑476‑0199 with questions. Providers use an online payment system and are paid within roughly a week after submission. See SC Child Care Scholarship and Payment Systems/SVL details. (scchildcare.org)
- Job search centers: Visit an SC Works center for resume help, computer access, and referrals to digital skills courses. Use the center locator to find your closest office and to check hours (holidays and weather can affect openings). (scworks.org)
What to do if this doesn’t work: Ask your college for emergency aid, free loaner laptops, or “completion grants.” If child care space is full, call SC 211 to find alternative providers and ask the Child Care Operations Center for help with waitlists. (uwasc.org)
Identity Theft, Scam Texts, and Data Breaches — Do These 3 Things
- Create a recovery plan: Go to IdentityTheft.gov for an official, step‑by‑step plan and sample letters; it works in English and Spanish. For South Carolina‑specific help, contact the SC Department of Consumer Affairs Identity Theft Unit for coaching and to learn about state protections. (ftc.gov)
- Pull and freeze credit: Get free weekly credit reports at AnnualCreditReport.com and place a free fraud alert/freeze; see general guidance at consumer.gov and DOJ’s credit‑bureau contacts. Watch for new collections you don’t recognize. (consumer.gov)
- Report fraud: File at ReportFraud.ftc.gov and keep your case number. For utility impostor scams or text scams, keep screenshots and forward to your carrier’s spam number if available. The FTC shares regular scam trend updates. (ftc.gov)
What to do if this doesn’t work: Call the nonprofit Identity Theft Resource Center at 1‑888‑400‑5530 or the FBI resource page for additional support, and ask the SC Department of Consumer Affairs for help disputing stubborn items. (fbi.gov)
Diverse Communities: Tailored Tech Help and Access
LGBTQ+ single mothers: Ask your library or SC Works for private computer spaces if safety is a concern, and use SC 211 to locate affirming shelters or counseling with virtual visit options. For privacy online, follow FTC identity‑theft protections and consider credit freezes to limit data misuse. (scworks.org)
Single mothers with disabilities or disabled children: Contact the South Carolina Assistive Technology Program (SCATP) for free device demos/loans and training; call 803‑935‑5263 or toll‑free 1‑800‑915‑4522. Disability rights help is available through Protection & Advocacy for People with Disabilities, Inc. for accessibility issues with services or tech. (sc.edu)
Veteran single mothers: Ask your VA care team for a VA Digital Divide Consult to get a loaned tablet and connect to VA Video Connect without data charges on partner carriers; reach the SC Department of Veterans’ Affairs for benefits navigation and women veterans resources. (telehealth.va.gov)
Immigrant or refugee single moms: South Carolina’s DSS Refugee Resettlement partners (e.g., Lutheran Services in Columbia; World Relief Upstate) can help with ESL, job readiness, and digital basics; ask about interpreter support. For legal or case management needs, contact Catholic Charities of South Carolina offices (they also provide mental‑health text support) and always confirm program availability. (dss.sc.gov)
Tribal‑specific resources: If you live on Tribal lands (Catawba Nation), you may qualify for Tribal Lifeline (up to $34.25 discount) and local Tribal services. Contact the Catawba Nation offices in Rock Hill for community resources and use the USAC Lifeline Tribal FAQ for discount rules. (catawba.com)
Rural single moms with limited access: Use fixed wireless or 5G home internet where fiber isn’t available, then move to fiber when construction finishes under SC Broadband Office projects. For stopgaps, ask about library hotspots and the Project 10Million student hotspot if you have school‑age kids. (ors.sc.gov)
Single fathers: Nearly all resources above apply equally; folks often overlook dads in family programs. Use SC 211 for local fatherhood programs and SC Works for training tied to flexible schedules and digital upskilling. (uwasc.org)
Language access: Many state lines offer TTY or interpreter support (e.g., ORS TTY and SC 211 multilingual lines). If you need large‑print or accessible formats for applications, note that SCATP and many libraries can provide accommodations. (ors.sc.gov)
Resources by Region — Upstate, Midlands, Lowcountry, Pee Dee
| Region | Key counties | Where to start | Notes |
|---|---|---|---|
| Upstate | Greenville, Spartanburg, Anderson, Oconee, Pickens | SC Works centers, Greenville County Library Wi‑Fi, Goodwill Tech Academy | Check Kinetic fiber; ask libraries about hotspot lending |
| Midlands | Richland, Lexington, Sumter, Kershaw | Richland Library Wi‑Fi and “Book‑a‑Librarian,” Wateree Community Actions (LIHEAP) | Community Action sites on OEO Find Help |
| Lowcountry | Charleston, Berkeley, Dorchester, Beaufort, Jasper | Charleston County Public Library hotspots, SC Works Charleston | Compare Spectrum Assist vs. AT&T Access |
| Pee Dee/Grand Strand | Horry, Florence, Marion, Georgetown, Williamsburg | Horry County United Way 211, local libraries, OEO Weatherization | Rural addresses: watch for SC Broadband Office buildouts |
Use the SC Works center map, OEO Find Help, and library links above to confirm hours and services before you drive. (scworks.org)
Local Organizations, Charities, Churches, and Support Groups
- United Way and 211: Use SC 211 to find rent/utility help, free tax prep, and digital classes; United Way affiliates (e.g., York County, Horry County, Piedmont) list local programs and volunteer‑led tutoring. (uwasc.org)
- Catholic Charities of South Carolina: Offices in Charleston and Columbia provide emergency aid, immigration services, and sometimes links to tech access through partner sites. See Catholic Charities main office and the Columbia deanery contact. (directory.charlestondiocese.org)
- Goodwill Industries of Upstate/Midlands: Job Connection labs provide computers, resume help, and digital workshops; see Job Connection and Programs pages to enroll. (goodwillsc.org)
- South Carolina Legal Help: If a tech‑related consumer issue escalates (e.g., identity theft, unfair bills), call the SC Bar Lawyer Referral Service or apply with SC Legal Services via LawHelpSC; ask your library for printing/scanning help for forms. (scbar.org)
What to do if this doesn’t work: Ask SC 211 to search for “digital navigator,” “device assistance,” or “library hotspot” near your ZIP code; many small nonprofits get pop‑up grants and may not show on Google, but 211 keeps a live database. (uwasc.org)
Common Mistakes to Avoid
- Relying on ACP discounts that no longer exist: Ignore ads that promise “free internet with ACP” in 2025; the program ended. Confirm affordability options on the FCC ACP page (wind‑down) and choose a current low‑cost plan. (fcc.gov)
- Not stacking the right benefits: You can pair Lifeline with a low‑income home internet plan, but Lifeline itself can only apply to one service. Check rules on the USAC Lifeline pages. (usac.org)
- Skipping library tech help: Many moms try to “DIY” a long application on a phone. Book a 30‑minute session with your librarian via the State Library contact page; they’ll help scan/upload. (statelibrary.sc.gov)
Reality Check — Delays and Funding Gaps to Expect
- Lifeline decisions: Instant if the National Verifier finds you; otherwise 3–10 days after document upload or mail‑in. Phone lines can be busy—call early or apply online at the Lifeline portal. (usac.org)
- LIHEAP/Weatherization: Community Action Agencies fill up during peak summer/winter. Use the OEO Find Help site to see which agency serves your county and ask about waitlists and crisis slots. (oeo.sc.gov)
- Digital navigator programs: The state’s Digital Opportunity Department suspended programs in May 2025; look to libraries, Goodwill, PCC, and schools instead. (ors.sc.gov)
Quick Reference Cheat Sheet
| Need | First move | Backup move | Where to confirm |
|---|---|---|---|
| Cheap home internet | Apply for Spectrum Assist, Internet Essentials, or Access from AT&T | Use library Wi‑Fi/hotspot until install | Provider pages; State Library for Wi‑Fi |
| Phone discount | Apply at Lifeline/National Verifier | Choose a prepaid plan and switch later | USAC Lifeline; FCC Lifeline |
| Computer/tablet | PCs for People or Human‑I‑T | Use library computers; ask Goodwill | PCs for People; Human‑I‑T |
| Shutoff notice | Call provider; then ORS Consumer Services | File PSC complaint; apply for LIHEAP | ORS; PSC; OEO LIHEAP |
| Skills training | Library classes; Goodwill Tech Academy | SC Works and tech colleges | State Library; Goodwill; SC Works |
See the linked pages above and contact lines for each item; save them in your phone. (spectrum.com)
Application Checklist — Print or Screenshot
- Lifeline: Photo ID; proof of eligibility (SNAP/Medicaid/WIC, or income); last four digits of SSN; email/phone for updates; apply at the Lifeline portal or call 1‑800‑234‑9473. (usac.org)
- Low‑cost internet: Provider account login; address verification; bank/debit for autopay if you want discounts; eligibility proof if required; check Spectrum Assist, Internet Essentials, or Access from AT&T. (spectrum.com)
- PC/device purchase: Eligibility docs for PCs for People or Human‑I‑T; shipping address where you can receive packages during daytime. (pcsforpeople.org)
- LIHEAP: Photo ID; recent utility bill; proof of income for 30 days; Social Security cards for household; apply with your county agency via OEO Find Help. (oeo.sc.gov)
- Child Care Scholarship: Income proof; work/school/training verification; apply in the SC Child Care Scholarship portal (client line 1‑800‑476‑0199). (scchildcare.org)
If Your Application Gets Denied — Troubleshooting
- Lifeline: Ask the Lifeline Support Center to explain the denial (missing docs are the #1 reason). Re‑upload clear photos of benefits letters with your name and current dates; appeal if needed through USAC. Use the USAC “Get Help” line for status questions. (lifelinesupport.org)
- LIHEAP/Weatherization: Request a fair hearing through your Community Action Agency; if denied again, send a written appeal to the OEO counsel address listed on the program pages. Keep copies of everything. (oeo.sc.gov)
- Child care scholarship: Recheck income and required documents; use the portal to upload missing items; call the Child Care Operations Center for questions. (scchildcare.org)
- Provider disputes: For regulated utilities/landline phone, ask ORS Consumer Services to mediate; if unresolved, file at the PSC complaint portal. (ors.sc.gov)
FAQs — South Carolina Tech & Digital Help (2025)
- Is there still a $30 ACP discount in 2025: No. The ACP stopped taking new enrollments and ended credits in 2024. Use provider low‑income plans plus Lifeline to lower costs. Check the FCC ACP page and USAC ACP page for the final dates. (fcc.gov)
- How much does Lifeline cover each month: The standard Lifeline benefit is 9.25/monthoffphoneorinternet;onTriballandsinSouthCarolina(CatawbaNation)itcanbeupto9.25/month off phone or internet; on Tribal lands in South Carolina (Catawba Nation) it can be up to 34.25/month. Apply via the National Verifier and confirm with your carrier. (fcc.gov)
- What low‑cost plans exist without ACP: Spectrum’s Internet Assist (about 25for50Mbps);Xfinity’s∗InternetEssentials∗(25 for 50 Mbps); Xfinity’s *Internet Essentials* (14.95 for ~75 Mbps, 29.95 for ~100 Mbps); AT&T’s *Access* (30 up to 100 Mbps). Always verify current pricing on the provider’s site. (spectrum.com)
- Can I get a free hotspot for my kid: If your K‑12 child qualifies through school meals or other programs, T‑Mobile Project 10Million offers a free hotspot with 200 GB/year for five years plus a $10/10 GB data pass when needed. Apply on T‑Mobile’s site or through your school. (t-mobile.com)
- Who can help me fill out online forms: Ask your branch to “book a librarian,” or call the South Carolina State Library for virtual help; librarians can scan and upload documents with you. Use Discus for how‑to resources. (statelibrary.sc.gov)
- Where do I report disconnection threats or billing errors: For landline phone and other regulated utilities, contact ORS Consumer Services first; if unresolved, file a formal complaint with the PSC. (ors.sc.gov)
- I can’t afford a laptop: Try PCs for People (eligibility required) or Human‑I‑T for refurbished devices and hotspots; ask Goodwill Job Connections to use computers while you wait. (pcsforpeople.org)
- How do I protect myself from online scams: Use the FTC’s IdentityTheft.gov and ReportFraud.ftc.gov; in South Carolina, call the Department of Consumer Affairs Identity Theft Unit for tailored guidance. (ftc.gov)
- Does South Carolina have digital navigator programs: The state’s Digital Opportunity Department suspended programmatic activities in May 2025. Until new funds roll out, use libraries, Goodwill Tech Academy, and Palmetto Care Connections. (ors.sc.gov)
- Where can I find live human help fast: Dial SC 211 anytime for referrals; for benefits screening help (SNAP/Medicaid, etc.) that often affects Lifeline eligibility, call SC Thrive at 1‑800‑726‑8774 for application help in English or Spanish. (uwasc.org)
Spanish Summary — Resumen en Español
Esta sección fue creada con herramientas de traducción de IA; verifique los detalles en los sitios oficiales enlazados.
- Internet económico: Revise Spectrum Internet Assist, Internet Essentials de Xfinity, o Access de AT&T. Llame al 2‑1‑1 para encontrar ayuda local y use la biblioteca estatal para Wi‑Fi/computadoras. (spectrum.com)
- Descuento Lifeline: Solicite Lifeline para un descuento mensual en teléfono o internet; llame al 1‑800‑234‑9473 o aplique en el portal del National Verifier. En tierras tribales (Catawba) el descuento es mayor. (lifelinesupport.org)
- Computadoras y hotspots: Considere PCs for People o Human‑I‑T para dispositivos a bajo costo; también pida prestado un hotspot en bibliotecas como Charleston County Public Library. (pcsforpeople.org)
- Clases de habilidades digitales: Busque clases gratuitas en su biblioteca local y en Goodwill Tech Academy; en zonas rurales, consulte Palmetto Care Connections para capacitaciones y tabletas. (goodwillsc.org)
- Cortes de servicios y ayuda con energía: Llame primero a su empresa; si no funciona, contacte a ORS Consumer Services y solicite LIHEAP a través del Office of Economic Opportunity. (ors.sc.gov)
About This Guide
Compiled by the ASingleMother.org Editorial Team.
This guide uses official sources including:
- Office of Regulatory Staff (ORS) — Broadband & Digital Opportunity
- South Carolina Broadband Office (SCBBO)
- FCC Lifeline & USAC Lifeline Support
- SC Office of Economic Opportunity (LIHEAP/WAP)
- South Carolina State Library
- SC Department of Social Services — Child Care Scholarship (SC Voucher)
- SC Works (Department of Employment and Workforce)
Each organization is linked in‑line above for direct access. (ors.sc.gov)
Last verified September 2025, next review April January 2026.
Disclaimer
This guide is for general information and is not legal advice or an official agency notice. Programs change often, especially prices and eligibility. Always check the official pages linked here and call to confirm current availability before applying. We work to keep this guide accurate and up to date, but we cannot guarantee individual outcomes. Please email info@asinglemother.org with corrections; we respond within 72 hours.
Tables (for quick scanning and printing)
Table A — Low‑Cost Internet Options (current highlights)
| Program | Monthly price | Speed (up to) | Key eligibility | Apply |
|---|---|---|---|---|
| Spectrum Internet Assist | $25 | 50 Mbps | Participation in eligible programs | Spectrum Assist |
| Internet Essentials (Xfinity) | $14.95 | 75 Mbps | Income/program eligibility | Internet Essentials |
| Internet Essentials Plus (Xfinity) | $29.95 | 100 Mbps | Income/program eligibility | Internet Essentials |
| Access from AT&T | $30 | 100 Mbps | Income/program eligibility | Access from AT&T |
| Project 10Million (T‑Mobile) | $0 (200 GB/year) | N/A | K‑12 eligibility | Project 10Million |
Verify terms on each provider’s page before ordering; prices and speeds can change. (spectrum.com)
Table B — Phone & Lifeline
| Item | What it means | Where to act |
|---|---|---|
| Lifeline monthly discount | 9.25offphone/internet;upto9.25 off phone/internet; up to 34.25 on Tribal lands | National Verifier; Lifeline Support |
| Approval time | Instant if verified; 3–10 days with docs/by mail | National Verifier; Lifeline Support |
| Combine benefits? | Use Lifeline once (phone or internet) + a low‑income plan | FCC Lifeline; Provider site |
Review FCC and USAC Lifeline information for the most current rules. (fcc.gov)
Table C — Libraries & Wi‑Fi Access
| System | Hotspots | 24/7 outdoor Wi‑Fi | Notes |
|---|---|---|---|
| Charleston County Public Library | Yes | Varies by branch | Two‑week checkout; confirm at CCPL |
| Richland Library | Check branch | Yes (parking lots) | RL_public_wifi, no password |
| Greenville County Library System | Ask staff | Extended hours (6a–9p) | Public computers and assistive tech |
See the specific library policy pages and call your branch for availability. (ccpl.org)
Table D — Energy Help & Disputes
| Need | First step | Backup |
|---|---|---|
| Energy bill help | Apply for LIHEAP via OEO Find Help | Weatherization via OEO WAP |
| Utility dispute (regulated) | Call ORS Consumer Services | File PSC complaint |
| Water bill (Columbia) | Arrange payment plan + 211 referrals | LIHWAP ended Mar 31, 2024 |
Confirm county‑specific LIHEAP providers on OEO and ask about “crisis” slots. (oeo.sc.gov)
Table E — Training & Child Care
| Program | What it covers | Where to start |
|---|---|---|
| Workforce Scholarships for the Future | Tuition/fees in high‑demand fields (incl. IT) | SC Technical College System |
| SC Child Care Scholarship (SC Voucher) | Child care while you work/study | SC Child Care Scholarship page |
| Goodwill Tech Academy | IT pathways, digital skills | Goodwill Tech Academy |
Ask each site about start dates and required documents before you apply. (sctechsystem.edu)
By following the steps and using the linked contacts in each section, you can cut costs, get online fast, and build the digital skills that move paychecks and schoolwork forward—without wasting time on dead ends.
🏛️More South Carolina Resources for Single Mothers
Explore all assistance programs in 34 categories available in South Carolina
- 📋 Assistance Programs
- 💰 Benefits and Grants
- 👨👩👧 Child Support
- 🌾 Rural Single Mothers Assistance
- ♿ Disabled Single Mothers Assistance
- 🎖️ Veteran Single Mothers Benefits
- 🦷 Dental Care Assistance
- 🎓 Education Grants
- 📊 EITC and Tax Credits
- 🍎 SNAP and Food Assistance
- 🔧 Job Training
- ⚖️ Legal Help
- 🧠 Mental Health Resources
- 🚗 Transportation Assistance
- 💼 Job Loss Support & Unemployment
- ⚡ Utility Assistance
- 🥛 WIC Benefits
- 🏦 TANF Assistance
- 🏠 Housing Assistance
- 👶 Childcare Assistance
- 🏥 Healthcare Assistance
- 🚨 Emergency Assistance
- 🤝 Community Support
- 🎯 Disability & Special Needs Support
- 🛋️ Free Furniture & Household Items
- 🏫 Afterschool & Summer Programs
- 🍼 Free Baby Gear & Children's Items
- 🎒 Free School Supplies & Backpacks
- 🏡 Home Buyer Down Payment Grants
- 🤱 Postpartum Health & Maternity Support
- 👩💼 Workplace Rights & Pregnancy Protection
- 💼 Business Grants & Assistance
- 🛡️ Domestic Violence Resources & Safety
- 🤱 Free Breast Pumps & Maternity Support
- 📈 Credit Repair & Financial Recovery
