Mental Health Resources for Single Mothers in West Virginia
West Virginia Mental Health Resources for Single Mothers: The No‑Fluff, State‑Specific Guide (2025)
Last updated: September 2025
This guide is written for single moms in West Virginia who need real, fast, and accurate help for mental health. It shows you who to call today, how to get therapy and medication paid for, what the exact income limits are for Medicaid/WVCHIP in 2025, where to find local clinics, and what to do when the first option doesn’t work.
Use the Quick Help Box first if you’re in crisis or need an appointment within days.
Quick Help Box (save these)
- Call or text 988 for 24/7 suicide and crisis support. If you prefer chat, use the WV site at WV988.org. Calls in West Virginia are answered by trained counselors at First Choice Services. Veterans: Press 1. Español disponible. (wv988.org, dhhr.wv.gov)
- Call, text, or chat HELP4WV: 1‑844‑HELP4WV (1‑844‑435‑7498) for immediate referrals to counseling, psychiatry, mobile crisis, detox, residential, and support groups for adults and kids. TTY: 304‑396‑3267. HELP4WV contact page. (help4wv.com)
- Children/teens in crisis: use the same number (1‑844‑HELP4WV) and ask for the Children’s Crisis & Referral Line (available 24/7, deploys mobile crisis in most areas). Children’s Crisis & Referral Line information. (dhhr.wv.gov)
- Need local counseling or help paying for care? Dial 2‑1‑1 or text your ZIP to 898‑211 for United Way WV211. They’ll refer you to sliding‑fee clinics, counseling, food, housing, transportation, and more. WV 211 overview. (bfa.wv.gov)
- New moms (postpartum) and pregnant moms: Medicaid/WVCHIP now cover you for 12 months after pregnancy. Apply or report a pregnancy on WV PATH. Postpartum coverage extension | Apply on WV PATH. (dhhr.wv.gov)
- No ride to your appointment? If you have Medicaid, call Modivcare NEMT: 1‑844‑549‑8353 (routine rides Mon–Fri, 7 a.m.–6 p.m.; schedule at least 5 business days ahead). WV Medicaid Transportation | Modivcare WV page. (dhhr.wv.gov, mymodivcare.com)
- Domestic/sexual violence help: Call the WV Coalition program near you or the National Domestic Violence Hotline 1‑800‑799‑SAFE and RAINN 1‑800‑656‑HOPE. WV resources: WV FRIS (state sexual assault coalition) | WVCADV. (fris.org, bfa.wv.gov)
Quick Reference Cheat Sheet
| Need | Who to contact | Phone | How it helps | Link |
|---|---|---|---|---|
| Crisis support, suicide concerns | 988 Suicide & Crisis Lifeline | 988 | 24/7 crisis counseling; text/chat available; Veterans press 1 | WV988 – About (wv988.org) |
| Any mental health/addiction help now (adults/kids) | HELP4WV | 1‑844‑HELP4WV (1‑844‑435‑7498); TTY 304‑396‑3267 | Live referrals statewide; mobile crisis for youth | HELP4WV (help4wv.com) |
| Youth crisis/mobile crisis | Children’s Crisis & Referral Line (through HELP4WV) | 1‑844‑HELP4WV | Phone support and in‑person mobile response in most areas | CCRL info (dhhr.wv.gov) |
| Find local counseling/aid | United Way WV 211 | 2‑1‑1; Text ZIP to 898‑211 | Finds local counseling, food, rent, utilities, etc. | WV 211 (bfa.wv.gov) |
| Apply for Medicaid/WVCHIP | WV PATH | — | One application for Medicaid/WVCHIP/SNAP, etc. | Apply on WV PATH (dhhr.wv.gov) |
| No ride (Medicaid) | Modivcare NEMT | 1‑844‑549‑8353 | Free rides to covered appointments; ask about gas reimbursement | BMS Transportation (dhhr.wv.gov) |
| Domestic violence | YWCA Resolve (Kanawha/Clay/Boone) | 304‑340‑3549; Toll‑free 800‑681‑8663 | 24/7 shelter, counseling, advocacy | YWCA Resolve (ywcacharleston.org) |
| Sexual assault | WV FRIS centers (statewide) | Local hotlines vary; RAINN 1‑800‑656‑HOPE | 24/7 advocacy, hospital accompaniment, counseling | WV FRIS (fris.org) |
What other guides miss (and how this one fills the gaps)
Most search results for “West Virginia mental health resources” list a few hotlines or national services but skip exact 2025 income thresholds for WV Medicaid/WVCHIP, co‑pays, managed‑care contacts, rides to appointments, and how to get same‑week care for kids. This guide includes those missing details (with official sources), plus real timelines, required documents, and Plan B steps when the first door doesn’t open.
How to get care this week (start here)
- Call HELP4WV right now (24/7). Ask for the next open appointment for therapy or medication in your county. If you’re calling for a child/teen, say “Children’s Crisis & Referral Line” for mobile crisis or same‑week stabilization. They can schedule with the nearest Comprehensive Behavioral Health Center (CBHC), Certified Community Behavioral Health Clinic (CCBHC), or other provider. (help4wv.com)
- If you’re in immediate danger or thinking about self‑harm, call 988 (or 911 if someone is at risk of physical harm right now). WV 988 is answered in‑state by First Choice Services. (wv988.org)
- If transportation is the barrier and you have Medicaid, book a ride through Modivcare (call at least 5 business days before routine visits; hospital discharges and urgent trips are handled 24/7). (mymodivcare.com)
Reality check: Some clinics have waitlists. Ask for “same‑day access,” “walk‑in assessment,” or “bridge” telehealth until your regular slot starts. If it’s for your child, ask specifically about regional youth services, mobile crisis, and WV Wraparound. (dhhr.wv.gov)
What to do if this doesn’t work:
- Call WV 211 to locate additional sliding‑fee clinics and faith‑based providers in your county. (bfa.wv.gov)
- If you’re insured through an MCO (Aetna Better Health, Highmark Health Options, The Health Plan, Wellpoint), call the number on your card and ask for “behavioral health expedited appointment.” See contacts below. (mountainhealthtrust.com)
Insurance and paying for care in West Virginia (2025 numbers you can use)
Mental health and substance use care are essential benefits under Medicaid, WVCHIP, and Marketplace plans. WV has also extended postpartum coverage to a full 12 months under Medicaid and WVCHIP, which is a big help for maternal mental health. Apply or report pregnancy on WV PATH. (dhhr.wv.gov)
2025 income limits (quick check)
Numbers below are calculated from the official 2025 HHS Federal Poverty Guidelines for the 48 contiguous states (effective March 2025). We show monthly income for common household sizes. Always remember the 5% income disregard may apply. (aspe.hhs.gov)
Table notes:
- Adult Expansion Medicaid uses 138% FPL.
- WV’s policy page lists Pregnant Women & Infants under age 1 at 158% FPL; WVCHIP covers up to 300% FPL (with cost‑sharing by tier). (dhhr.wv.gov, chip.wv.gov)
| Program (2025) | Household size example | Max monthly income (approx.) |
|---|---|---|
| Adult Expansion Medicaid (age 19–64) | 1 | $1,800 |
| 2 | $2,432 | |
| Pregnant (Medicaid, 158% FPL; unborn counts in household size) | 2 (pregnant with one unborn) | $2,785 |
| 4 (pregnant + one child + one unborn) | $4,233 | |
| Child under 1 (Medicaid, 158% FPL) | 2 | $2,785 |
| Child age 1–5 (Medicaid, 141% FPL) | 2 | $2,485 |
| 3 | $3,131 | |
| Child age 6–18 (Medicaid, 133% FPL) | 2 | $2,344 |
| 3 | $2,954 | |
| WVCHIP (up to 300% FPL; see copays below) | 2 | $5,288 |
| 3 | $6,663 | |
| 4 | $8,038 |
Sources: 2025 HHS Poverty Guidelines (ASPE) and WV Medicaid/WVCHIP eligibility pages and 2025 CHIP Income Guidelines. Calculations by ASingleMother.org from official FPL. (aspe.hhs.gov, dhhr.wv.gov, chip.wv.gov)
WVCHIP: 2025 copays at a glance
WVCHIP follows Medicaid benefits for kids and pregnant women but has copays by tier (Gold / Blue / Premium). Pregnant women 19+ have no copays. Below are 2025 amounts published by the state. (chip.wv.gov)
| Service | Gold | Blue | Premium |
|---|---|---|---|
| Listed brand Rx | $5 | $10 | $15 |
| Generic Rx | $0 | $0 | $0 |
| Physician visit (non‑medical home) | $5 | $15 | $20 |
| Hospital inpatient | $0 | $25 | $25 |
| ER (waived if admitted) | $0 | $35 | $35 |
| Dental (some services) | $0 | $0 | $25 |
| Copay max per child (medical) | $150 | $150 | $200 |
| Copay max per child (prescriptions) | $100 | $100 | $150 |
Native American/Alaska Native children enrolled in WVCHIP are exempt from copays. (chip.wv.gov)
Apply, enroll, and who to call
- Apply online: WV PATH – Health Care (Medicaid/WVCHIP). Or call the DoHS Customer Service Center 1‑877‑716‑1212. (dhhr.wv.gov)
- WVCHIP decisions often arrive in about “two weeks” after a complete application is received by your local office (watch your mail). (chip.wv.gov)
- WV Medicaid/WVCHIP managed care (Mountain Health Trust) plans and member lines:
- Aetna Better Health: 1‑888‑348‑2922
- Highmark Health Options: 1‑833‑957‑0020
- The Health Plan: 1‑888‑613‑8385
- Wellpoint West Virginia: 1‑800‑782‑0095
Compare or switch: Mountain Health Trust. Note: WV moved to automatic MCO enrollment starting July 1, 2025; this doesn’t change who’s eligible, but it can change your default plan if you don’t pick one. (mountainhealthtrust.com, dhhr.wv.gov)
What to do if this doesn’t work:
- If you’re over income for Medicaid/CHIP, ask WV Navigator for free Marketplace help (often plans under $10/month after tax credits). Call 1‑844‑WV‑CARES (1‑844‑982‑2737) or 304‑356‑5834; appointments by phone statewide. WV Navigator – ACANavigator.com. (acanavigator.com)
Where to get therapy, psychiatry, and peer support near you
West Virginia’s public mental health system is anchored by 13 Comprehensive Behavioral Health Centers (CBHCs). Many are advancing to the CCBHC model (which must serve anyone regardless of ability to pay). As of Oct 1, 2024, six WV providers are certified CCBHCs (FMRS, Prestera, Seneca, Southern Highlands, Valley HealthCare, Westbrook). Start with HELP4WV to book the nearest option and check hours. (dhhr.wv.gov)
Examples of regional CBHCs (with main numbers):
- Prestera Center (Kanawha/Cabell/Putnam and more): 304‑525‑7851
- Valley HealthCare System (Monongalia/Marion, etc.): 304‑296‑1731
- FMRS Health Systems (Raleigh/Fayette/Summers/Monroe): 304‑256‑7100
- Southern Highlands CMHC (Mercer/McDowell/Wyoming): 304‑425‑9541
- EastRidge Health Systems (Eastern Panhandle): 304‑263‑8954
- Westbrook Health Services (Mid‑Ohio Valley): 304‑485‑1721
- HealthWays (Brooke/Hancock): 304‑723‑5440
- Appalachian Community Health Center (Barbour/Randolph/Tucker/Upshur): 304‑636‑3232
Directory source (WV Behavioral Healthcare Providers Association). For other regions (Potomac Highlands Guild, Northwood, United Summit Center, Seneca), use the association directory and ask HELP4WV for next‑day slots. (wvbehavioralhealth.org)
What to do if this doesn’t work:
- Use the West Virginia Primary Care Association “Find a Community Health Center” map to locate FQHC clinics with integrated behavioral health and sliding‑fee scales. Many offer therapy + primary care under one roof. (wvpca.org)
Postpartum and perinatal mental health (depression, anxiety, OCD, trauma)
Key facts in WV:
- WV Medicaid & WVCHIP cover mothers for 12 months postpartum (effective April/September 2022 updates). If you recently delivered, tell PATH you are postpartum to lock in that coverage. (dhhr.wv.gov)
- WV was chosen for CMS’s Transforming Maternal Health (TMaH) Model starting Jan 1, 2025—aimed at better maternal outcomes, including mental health. (dhhr.wv.gov)
- Prior data show WV had one of the highest rates of postpartum depressive symptoms among PRAMS states (19.4% in 2018) and 12.4% at 9–10 months postpartum in a multistate study—underscoring the need to screen and treat. (cdc.gov)
Where to get help:
- Start with your OB, midwife, pediatric clinic, or FQHC—ask for a screening and a referral the same day.
- Statewide referrals: HELP4WV (1‑844‑HELP4WV) can locate perinatal‑informed therapists and programs. (help4wv.com)
- Drug Free Moms & Babies (DFMB) programs support pregnant and postpartum women with substance use or mental health needs, including recovery coaching up to two years postpartum. Sites are coordinated by the WV Perinatal Partnership. (wvperinatal.org)
Real‑world example: A mom in Kanawha County with postpartum anxiety used Medicaid coverage at a local FQHC for weekly therapy, then switched to a Prestera group for moms. Her OB’s office faxed a same‑week referral; Modivcare reimbursed gas to appointments. (You can ask your provider to fax to both a therapist and a CBHC to get the first opening).
What to do if this doesn’t work:
- Call 988 if symptoms feel unsafe or you can’t reach a provider.
- Contact Postpartum Support International (nonprofit): 1‑800‑944‑4773 (not state‑run but reputable).
- If child safety is a concern due to partner violence, reach out to WVCADV programs or WV FRIS centers; both can connect you to safe shelter and trauma‑focused counseling. (ywcacharleston.org, fris.org)
Youth and family behavioral health (for your child or teen)
Important state programs:
- Children’s Crisis & Referral Line (via HELP4WV) can deploy Mobile Crisis Response & Stabilization; also connects to youth services like Positive Behavior Support, Regional Youth Service Centers, and WV Wraparound. Call/text 1‑844‑HELP4WV. (help4wv.com)
- WV Wraparound helps families keep kids at home and in school through team‑based planning; entry point is the Children’s Crisis & Referral Line; CSED Waiver may apply for serious emotional disorders. (dhhr.wv.gov)
What to do if this doesn’t work:
- Ask your school about school‑based mental health or parentguidance.org access (WVDE tool mentioned by HELP4WV). (help4wv.com)
- Call your CBHC directly and request “open access” or walk‑in assessment hours (varies by center). (dhhr.wv.gov)
Transportation, telehealth, and practical barriers
- Non‑Emergency Medical Transportation (Medicaid): Modivcare 1‑844‑549‑8353. Routine scheduling Mon–Fri, 7 a.m.–6 p.m.; urgent and discharge trips 24/7. If you self‑drive, ask about gas reimbursement (limits apply). (mymodivcare.com)
- Telehealth: WV Medicaid and WVCHIP allow broad behavioral health telehealth; many clinics offer video or phone visits—ask your provider or MCO care manager. (WVCHIP follows Medicaid mental health benefits and policy.) (dhhr.wv.gov)
What to do if this doesn’t work:
- Ask your provider for a “bridge” telehealth visit until you can secure child care or transportation.
- If you don’t have Medicaid, WVCHIP, or Marketplace coverage, ask an FQHC for sliding‑fee discounts and same‑day access. (wvpca.org)
Safety, domestic/sexual violence, and legal help
- If you’re not safe at home, call a local domestic violence program (e.g., YWCA Resolve in Kanawha area: 304‑340‑3549, toll‑free 800‑681‑8663), or the National DV Hotline 1‑800‑799‑SAFE. For sexual assault, contact your local WV FRIS center or RAINN 1‑800‑656‑HOPE. (ywcacharleston.org, fris.org)
- To report child/adult abuse or neglect in WV: 1‑800‑352‑6513 (24/7). (bfa.wv.gov)
What to do if this doesn’t work:
- Call 988 for support planning and connection to resources; if danger is immediate, dial 911.
Local organizations and community supports (by type)
- Comprehensive Behavioral Health Centers: State’s list of 13 centers (names and regions). Use HELP4WV to schedule at the closest site. (dhhr.wv.gov)
- Certified Community Behavioral Health Clinics (CCBHCs): FMRS, Prestera, Seneca, Southern Highlands, Valley HealthCare, Westbrook (as of Oct 1, 2024). These clinics must serve anyone and improve access to medication management, therapy, crisis services, and care coordination. (dhhr.wv.gov)
- Community Health Centers (FQHCs): Use the statewide map to find integrated primary care + behavioral health with sliding‑fee discounts. (wvpca.org)
- WV 211: One call connects you to local counseling, support groups, food, rent, utilities, diapers, and more. (bfa.wv.gov)
Diverse Communities: tailored routes to care
This section highlights options that fit specific family situations. Use these in addition to the core contacts above.
- LGBTQ+ single mothers
- Use 988 and ask for an affirming counselor; HELP4WV can also filter for LGBTQ+‑competent providers. For youth, schools may carry mental‑health support platforms (ask counselors). (help4wv.com)
- Single mothers with disabilities or caring for a child with disabilities
- Ask your CBHC or FQHC about therapy with accessibility accommodations. If your young child has developmental concerns, contact WV Birth to Three for early intervention (regional contacts searchable on the state site). (wvdhhr.org)
- Veteran single mothers
- Call 988 and press 1 for the Veterans Crisis Line. Your local Vet Center or VA can provide counseling; your Medicaid/Marketplace plan should also cover mental health under parity protections. (wv988.org)
- Immigrant/refugee single moms
- WV 211 can help you find counseling with language access; 988 also supports Spanish and interpreter services. (bfa.wv.gov)
- Tribal citizens
- If your child is a member of a federally recognized tribe and enrolled in WVCHIP, copays are waived. For care access, pair WVCHIP/Medicaid with local CBHCs or FQHCs. (chip.wv.gov)
- Rural single moms with limited broadband/transportation
- Ask for audio‑only telehealth if video is hard. Book Medicaid NEMT or request gas reimbursement. Use FQHCs for same‑day access and sliding fees. (dhhr.wv.gov, wvpca.org)
- Single fathers
- All services listed here apply equally. HELP4WV and 988 serve all parents and caregivers. (help4wv.com)
- Language access
- 988 supports Spanish; WV 211 offers text and chat; many MCOs and clinics provide interpreter services on request. (bfa.wv.gov)
What to do if this doesn’t work:
- Ask an MCO care manager (behavioral health) to help you overcome barriers (child care, language, transportation). See plan phone numbers above. (mountainhealthtrust.com)
Your rights and new developments in WV (2024–2025)
- Mental health parity: WVCHIP and Medicaid benefits follow federal parity rules—copays, visit limits, and prior authorization rules for mental health must be comparable to medical/surgical. (chip.wv.gov)
- Behavioral health system upgrades: WV received a five‑year extension of its Medicaid Behavioral Health 1115 demonstration (effective Jan 1, 2025) and is rolling out CCBHCs to expand access. (dhhr.wv.gov)
- Maternal health: WV was selected for CMS’s Transforming Maternal Health Model (10‑year initiative beginning 2025). Expect more coordinated screening and supports for perinatal mental health. (dhhr.wv.gov)
Common Mistakes to Avoid
- Waiting for a clinic to call you back. Use HELP4WV (1‑844‑435‑7498) to secure an appointment, and ask for the soonest opening at any nearby site.
- Not reporting pregnancy to WV PATH. Reporting triggers the 12‑month postpartum coverage—don’t miss it. (dhhr.wv.gov)
- Skipping transportation help. If you have Medicaid, book Modivcare rides or gas reimbursement at 1‑844‑549‑8353 (routine rides need advance notice). (mymodivcare.com)
- Forgetting to ask for “open access,” “walk‑in,” or a telehealth bridge. Many clinics keep same‑day assessment slots—ask.
- Not using your plan’s care manager. Call your MCO to request help coordinating therapists, psychiatry, and follow‑ups. (mountainhealthtrust.com)
Application Checklist (Medicaid/WVCHIP)
Bring or have ready when you apply on WV PATH:
- Photo ID and Social Security numbers (or document numbers) for household members applying. (hi.aetnabetterhealth.com)
- Proof of income (recent pay stubs, self‑employment statements, or last tax return). If you’re pregnant, a doctor’s note can help with counting the unborn child in household size. (chip.wv.gov)
- Current health insurance info (if any). (hi.aetnabetterhealth.com)
- A reliable phone and mailing address to receive notices (CHIP decisions often arrive in about two weeks). (chip.wv.gov)
Timelines you can expect
- WVCHIP: About “two weeks” after the local office receives a complete application (watch your mail). (chip.wv.gov)
- Managed care enrollment: As of July 1, 2025, auto‑enrollment applies—check your plan letter and call if you want to switch. (dhhr.wv.gov)
- Modivcare rides: Schedule routine trips at least 5 business days ahead; urgent and discharge trips 24/7. (mymodivcare.com)
Fast facts table: where to go for what
| If you need… | Do this first | Backup plan |
|---|---|---|
| Someone to talk to tonight | Call/text 988 | If safety is urgent, dial 911. (wv988.org) |
| A therapy/medication appointment | Call HELP4WV (844‑435‑7498) | Ask your MCO care manager for an expedited appointment. (help4wv.com, mountainhealthtrust.com) |
| Teen is melting down at home | Call 1‑844‑HELP4WV (ask for Children’s Crisis & Referral) | Go to your closest CBHC/CCBHC walk‑in hours; ask HELP4WV to locate them. (dhhr.wv.gov) |
| You can’t afford care | Apply on WV PATH | Call WV Navigator 1‑844‑WV‑CARES for Marketplace help. (dhhr.wv.gov, acanavigator.com) |
| No ride | Call Modivcare 1‑844‑549‑8353 | Ask for gas reimbursement paperwork if you can self‑drive. (dhhr.wv.gov) |
Data points that matter (WV maternal and youth mental health)
- WV postpartum depressive symptoms were among the highest across PRAMS sites in 2018 (19.4%). At 9–10 months postpartum, 12.4% screened positive in a multistate analysis (with WV among sites). Screening and follow‑up matter. (cdc.gov)
- WV support lines funded by the state include HELP4WV and WV988, both operated by First Choice Services and supported by the WV Department of Human Services’ Bureau for Behavioral Health. (dhhr.wv.gov, wv988.org)
- WV is expanding mobile crisis and community services through CBHCs/CCBHCs and a renewed Medicaid behavioral health demonstration (extension effective Jan 1, 2025). (dhhr.wv.gov)
Resources by region (examples and how to find yours)
- Use HELP4WV to map you to the nearest CBHC/CCBHC that can see you soon.
- To browse yourself: the WV Bureau for Behavioral Health lists all 13 Comprehensive Behavioral Health Centers by name; click through to locate offices and hours. (dhhr.wv.gov)
Quick “numbers” table (save or screenshot)
| Hotline/Helpdesk | Number |
|---|---|
| 988 Suicide & Crisis Lifeline | 988 |
| HELP4WV (adults/youth) | 1‑844‑HELP4WV (1‑844‑435‑7498) |
| United Way WV211 (text ZIP to 898‑211) | 2‑1‑1 |
| WV PATH customer service (Medicaid/CHIP) | 1‑877‑716‑1212 |
| Modivcare (Medicaid rides) | 1‑844‑549‑8353 |
| YWCA Resolve DV Hotline (Kanawha/Clay/Boone) | 304‑340‑3549 / 800‑681‑8663 |
| RAINN (sexual assault) | 1‑800‑656‑HOPE |
Sources: linked above.
Frequently Asked Questions (West Virginia‑specific)
- Does Medicaid really cover therapy and psychiatry?
Yes. Outpatient behavioral health is covered; prior authorization may apply for some services. If you’re in a managed care plan, call your plan to help schedule. (dhhr.wv.gov, mountainhealthtrust.com) - I’m pregnant and uninsured—can I get covered right away?
Yes. WV covers pregnant women under Medicaid (income‑based) and WVCHIP up to higher limits (to 300% FPL). Postpartum coverage lasts 12 months. Apply on WV PATH. (dhhr.wv.gov, chip.wv.gov) - What are the 2025 income limits for adult Medicaid?
About 1,800/month∗∗(1‑person)and∗∗1,800/month** (1‑person) and **2,432/month (2‑person) using 138% of the 2025 FPL. (aspe.hhs.gov) - How long will WVCHIP take to decide?
The WVCHIP FAQ says “about two weeks” after the local office receives your completed application. (chip.wv.gov) - I can’t get to appointments. Will Medicaid give me a ride?
Yes—call Modivcare 1‑844‑549‑8353 to schedule NEMT rides (Mon–Fri, 7 a.m.–6 p.m. for routine; urgent 24/7). (mymodivcare.com) - Who runs 988 and HELP4WV in WV?
First Choice Services operates WV’s 988 center and HELP4WV with funding from the WV Department of Human Services, Bureau for Behavioral Health. (wv988.org, dhhr.wv.gov) - Are there clinics that must take me even if I can’t pay today?
Yes—FQHCs (Community Health Centers) and CCBHCs provide care regardless of ability to pay; ask about sliding‑fee discounts. (wvpca.org, dhhr.wv.gov) - My teenager needs help after school. Who do I call?
Call the Children’s Crisis & Referral Line via 1‑844‑HELP4WV; ask for mobile crisis and youth stabilization options near you. (dhhr.wv.gov) - Can I switch my Medicaid plan if I don’t like the provider network?
Usually yes—call Mountain Health Trust or the number on your card. Note the switch windows; since July 1, 2025 WV uses automatic enrollment, so check your plan letter. (mountainhealthtrust.com, dhhr.wv.gov) - I need therapy in Spanish (or another language).
Ask your clinic or MCO for interpreter services; 988 supports Spanish; WV 211 offers text/chat and can locate language services. (bfa.wv.gov)
Step‑by‑step: Apply for coverage (so counseling and meds are paid)
- Go to WV PATH – “Apply for Healthcare” and submit your application. If pregnant, report it—it increases your coverage options and starts the 12‑month postpartum clock. (dhhr.wv.gov)
- If you’re approved, you’ll receive a letter about MCO enrollment (Aetna Better Health, Highmark Health Options, The Health Plan, or Wellpoint). Call the plan to pick a therapist/psychiatrist and schedule. (mountainhealthtrust.com)
- If denied or over income, call WV Navigator 1‑844‑WV‑CARES for Marketplace plans (often <$10/month after credits). (acanavigator.com)
What to do if this doesn’t work:
- Visit an FQHC for sliding‑fee services while your application is pending or you switch plans. (wvpca.org)
Useful tables to keep
Medicaid/WVCHIP and MCO contacts
| Program | Where to apply | Member help |
|---|---|---|
| Medicaid/WVCHIP | Apply on WV PATH | DoHS Customer Service 1‑877‑716‑1212 |
| Mountain Health Trust (MCOs) | — | Aetna 1‑888‑348‑2922; Highmark 1‑833‑957‑0020; The Health Plan 1‑888‑613‑8385; Wellpoint 1‑800‑782‑0095 (mountainhealthtrust.com) |
WVCHIP 2025 income tiers (examples)
| Family size | Gold (monthly) | Blue (monthly) | Premium (monthly) |
|---|---|---|---|
| 2 | $2,644 | $3,719 | $5,288 |
| 3 | $3,332 | $4,686 | $6,663 |
| 4 | $4,019 | $5,654 | $8,038 |
| Source: WVCHIP “2025 Income Guidelines & Co‑Pays” (Eff. 2/2025). (chip.wv.gov) |
Rides to care (Medicaid NEMT)
| Service | Phone | When to call | Notes |
|---|---|---|---|
| Modivcare | 1‑844‑549‑8353 | Mon–Fri, 7 a.m.–6 p.m. | Schedule routine rides 5 business days ahead; urgent/discharge 24/7. Gas reimbursement available. (mymodivcare.com) |
Crisis lines (save these)
| Situation | Number | Link |
|---|---|---|
| Suicide/mental health crisis | 988 | WV988 (wv988.org) |
| Any MH/SUD help (adults/kids) | 1‑844‑HELP4WV | HELP4WV (help4wv.com) |
| Domestic violence | 1‑800‑799‑SAFE | WVCADV info (bfa.wv.gov) |
| Sexual assault | 1‑800‑656‑HOPE | WV FRIS (fris.org) |
Realistic timelines and expectations
- First available therapy may be telehealth within a few days; in‑person can take longer, depending on your county. Ask for “same‑day assessment” or “bridge therapy.”
- WVCHIP mail notices can take “about two weeks.” If you didn’t get mail, call your local office or the Customer Service Center. (chip.wv.gov)
- Modivcare rides require planning—schedule early and confirm the day before. (mymodivcare.com)
What to do if this doesn’t work:
- Call your MCO care manager for faster options. If things are getting worse, call 988 or HELP4WV and ask for mobile or urgent care.
About This Guide
Compiled by the ASingleMother.org Editorial Team
This guide uses official sources from West Virginia Department of Human Services, USDA/HHS (ASPE), WVCHIP, HRSA, and established nonprofits. It follows our Editorial Standards, including verified official links, ongoing monitoring for changes, and rapid corrections. See our full standards at ASingleMother.org Editorial Policy. This page was last updated using state and federal sources current through August–September 2025. Key sources include: WV DoHS/BBH announcements on HELP4WV and 988; WVCHIP 2025 income/copay PDF; ASPE 2025 poverty guidelines; BMS transportation/NEMT; CBHC/CCBHC pages; WV Navigator; and WV Perinatal Partnership posts. (dhhr.wv.gov, chip.wv.gov, aspe.hhs.gov)
Last verified September 2025, next review April 2026. Please email corrections to info@asinglemother.org.
Disclaimer
- Program rules, contact info, coverage limits, and income thresholds change. Always verify with the agency or plan before applying or deciding on care.
- This guide is informational, not legal or medical advice. For emergencies, call 911 or 988.
- We use only official/state or established nonprofit sources and maintain screenshot and link archives to keep this guide accurate. We promptly correct verified errors to keep this website secure for all users. (dhhr.wv.gov)
Sources (selected, dated)
- WV DoHS – Mental health resource highlights (Jan and May 2025). (dhhr.wv.gov)
- WV BMS/WVCHIP: MCO enrollment update (June 16, 2025); WVCHIP 2025 Income & Copays; Co‑payment policy; Apply page. (dhhr.wv.gov, chip.wv.gov)
- ASPE: 2025 Poverty Guidelines (effective March 2025). (aspe.hhs.gov)
- HELP4WV (24/7 helpline) and Children’s Crisis & Referral Line (state notices). (help4wv.com, dhhr.wv.gov)
- WV 988 (First Choice Services) and DHHR 988 transition updates. (wv988.org, dhhr.wv.gov)
- WV DoHS/BBH – CCBHCs and CBHCs (clinic network). (dhhr.wv.gov)
- WV BMS – Transportation/NEMT and Modivcare WV page. (dhhr.wv.gov, mymodivcare.com)
- WV Perinatal Partnership – DFMB and training; CMS TMaH selection (BMS). (wvperinatal.org, dhhr.wv.gov)
- CDC/PRAMS/PCD – Postpartum depressive symptom data (WV among highest). (cdc.gov)
If you find a broken link or a number that’s changed, email info@asinglemother.org and we’ll fix it within 48 hours.
🏛️More West Virginia Resources for Single Mothers
Explore all assistance programs in 34 categories available in West Virginia
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- 🤝 Community Support
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- 🤱 Free Breast Pumps & Maternity Support
- 📈 Credit Repair & Financial Recovery
