Transportation Assistance for Single Mothers in Mississippi

Last updated: September 2025

This is a practical, no-fluff guide you can use the same day you read it. Every section starts with the most important action first. If a step fails, you’ll see a “What to do if this doesn’t work” fallback at the end of that section.

If you need human help right now, call 2‑1‑1. Keep key numbers in your phone. Use the Quick Help Box below.

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If You Only Do 3 Things — Emergency Actions to Take

• Call to book a medical ride if you have Medicaid. Use your plan’s transportation number and ask for the earliest slot. If you’re fee‑for‑service Medicaid, call Modivcare at 1-866-331-6004. For Magnolia MississippiCAN, call 1-866-331-6004; for Molina, call MTM at 1-888-597-1206; for Shared Health, call Verida at 1-855-735-4354. See the quick reference table below and have your Medicaid ID ready. You must book at least 3 business days ahead for most non‑urgent trips. (modivcare.com)
• Get a same‑day local ride by calling your area transit agency. In Jackson, call JTRAN customer service at 1-601-952-1000 for routes and paratransit bookings; on the Gulf Coast, check Coast Transit Authority fares and passes; in Oxford, rides on OUT are zero‑fare; in Starkville, use S.M.A.R.T. and ask about paratransit. Ask for reduced fares, student passes, and transfer rules. (jacksonms.gov)
• Call 2‑1‑1 to find gas cards, car repair help, or a church that issues bus passes this week. United Way in Mississippi staffs 2‑1‑1 and a toll‑free line at 1‑866‑472‑8265. They can warm‑transfer you to local community action agencies for CSBG or LIHEAP appointments. (unitedwaysems.org)

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Quick Help Box — Numbers and Links to Keep Handy

• Medicaid ride scheduling: Fee‑for‑Service (Modivcare) 1‑866‑331‑6004; Where’s My Ride 1‑866‑334‑3794. Magnolia (MTM) 1‑866‑331‑6004. Molina (MTM) 1‑888‑597‑1206. Shared Health (Verida) 1‑855‑735‑4354. TTY: 711. (modivcare.com)
• Jackson buses (JTRAN): 1‑601‑952‑1000; fares and passes; ADA paratransit application and TTY 711. (jacksonms.gov)
• Gulf Coast buses (CTA): fares and ADA paratransit info; office 333 DeBuys Rd, Gulfport. (coasttransit.com)
• MDOT statewide transit finder: Connect MS regional numbers (Delta Rides 1‑662‑846‑6161; SMART 1‑601‑445‑7568; Ride the Smile 1‑662‑728‑2118; EZTAG 1‑601‑650‑7429; Southern Connect 1‑601‑682‑0701). (mdot.ms.gov)
• United Way 2‑1‑1 (statewide referral): dial 2‑1‑1 or 1‑866‑472‑8265; Mississippi State Department of Health statewide resources page. (unitedwaysems.org)

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How to Use This Guide

Start with the action that fits your situation today, then scan the table that matches your city or county. Every time you see a program or agency name in italics, you can tap it to go straight to their page.

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The Fastest Paths to a Ride Today

Medicaid medical rides — book first if you have coverage

If you or your child has Medicaid, call your plan to schedule a non‑emergency medical ride to doctor visits, WIC, therapy, pharmacy, or dialysis. Most plans need at least 3 business days’ notice for routine appointments; urgent care trips can be taken 24/7 with approval. Have your member ID, address, phone, appointment time, and mobility needs ready. Use Modivcare for fee‑for‑service Medicaid and the plan-specific lines for Magnolia, Molina, and Shared Health. (modivcare.com)

• Call Modivcare for Fee‑for‑Service Medicaid at 1‑866‑331‑6004 and use 1‑866‑334‑3794 if the driver is late. Use the complaints line 1‑866‑381‑4853 if needed. (modivcare.com)
• For Magnolia MississippiCAN and CHIP, call the MTM scheduling line (listed by Magnolia) and Member Services for support and interpretation. (magnoliahealthplan.com)
• For Molina MississippiCAN and CHIP, call MTM at 1‑888‑597‑1206 (TTY 711) and ask for non‑emergency medical transportation. (molinahealthcare.com)
• For Shared Health, schedule through Verida at 1‑855‑735‑4354 and use the “Where’s My Ride” option if pickup is delayed. (verida.com)

What to do if this doesn’t work: Ask your clinic if they partner with the Mississippi State Department of Health’s Transportation to Health program (rides via Uber for MSDH clinic visits and pharmacy trips). You can also ask your plan for gas mileage reimbursement if you have a car, or ask for public transit fare reimbursement when allowed. Call MSDH Health Equity at 1‑601‑206‑1050 to ask if your county participates. (msdh.ms.gov)

Public bus and paratransit — use your local system’s fastest options

Check your city’s transit system for same‑day riding rules, passes, and ADA paratransit booking windows. In Jackson, JTRAN fixed routes run Monday–Saturday and paratransit is door‑to‑door inside the ADA zone; call 1‑601‑952‑1000 for reservations and use TTY 711 if you’re deaf or hard of hearing. On the Coast, Coast Transit Authority runs buses in Biloxi, Gulfport, D’Iberville, and Ocean Springs with zone‑based fares and ADA Paratransit; in Oxford, OUT is zero‑fare; in Starkville, S.M.A.R.T. offers campus and city routes and ADA paratransit with decisions mailed within 21 days of application. (jacksonms.gov)

What to do if this doesn’t work: Move to rural transit below or call your MDOT regional group for a demand‑response ride. If you need ADA accommodations or interpreter services, ask the system’s ADA coordinator and request reasonable modifications in advance. (mdot.ms.gov)

Rural county rides — book demand‑response through MDOT’s Connect MS network

If you live outside a city bus area, call your regional group: Delta Rides 1‑662‑846‑6161 (Delta counties), TRANS‑CON (Central) 1‑601‑218‑7674, SMART (Southwest) 1‑601‑445‑7568, Ride the Smile (Northeast) 1‑662‑728‑2118, EZTAG (East Central/Choctaw area) 1‑601‑650‑7429 or 1‑601‑650‑7484, and Southern Connect (South) 1‑601‑682‑0701. Ask for general public rides to work, school, shopping, and medical visits; fares are usually low, and advance notice is often required. (mdot.ms.gov)

What to do if this doesn’t work: Call your county’s community action agency and United Way 2‑1‑1 to ask for a one‑time bus pass, gas card, or mileage support tied to work, school, or a medical appointment; also ask about Hinds County HCHRA rural rides if you’re in Bolton, Byram, Clinton, Edwards, Learned, Raymond, Terry, or Utica (fares typically $5–$10, M–F 6:00 a.m.–6:00 p.m.). (unitedwaysems.org)

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Quick Reference Table — Who to Call for What

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Medicaid Non‑Emergency Medical Transportation (NEMT) — Eligibility, Scheduling, and Tips

Most important action: Call your plan’s NEMT line with your member ID and book at least 3 business days before your appointment. Fee‑for‑service Medicaid uses Modivcare; Magnolia and Molina use MTM; Shared Health uses Verida. Keep the “Where’s My Ride” number handy for late pickups. (modivcare.com)

• Use the Division of Medicaid’s covered services page to verify the current ride brokers and phone numbers, including late ride and complaint lines. If you’re fee‑for‑service, Modivcare handles scheduling and “Where’s My Ride;” facility lines are available for clinics. (medicaid.ms.gov)
• Magnolia lists its transportation help and member services numbers and notes urgent care ride assistance through case management when appropriate; call early and ask for interpreter services if needed. (magnoliahealthplan.com)
• Molina’s MississippiCAN and CHIP pages confirm MTM handles booking, usually with 3‑day notice. Keep the member services number handy for language access and TTY 711. (molinahealthcare.com)
• Shared Health members schedule through Verida (1‑855‑735‑4354) and can call back if a driver is over 15 minutes late; urgent trips run 24/7 with approval. (verida.com)
• If you use a wheelchair or need a child safety seat, tell the broker while booking. For last‑minute prescription pickups from an MSDH clinic, ask the clinic about Transportation to Health rides arranged through Uber. (msdh.ms.gov)

Wait times to expect: Non‑urgent rides typically require 3 business days’ notice; same‑day urgent rides depend on availability. Keep a 30‑minute pickup window and confirm the return ride before your appointment ends. See your plan’s page for exact rules. (modivcare.com)

What to do if this doesn’t work: Ask your clinic social worker to call the broker’s facility line, request escalation, or help you file a complaint. If a driver no‑shows, call the “Where’s My Ride” line immediately. For chronic issues, call the Mississippi Division of Medicaid beneficiary line at 1‑800‑421‑2408 for guidance. (modivcare.com)

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City Bus Systems You Can Use This Week

Most important action: Call your system’s customer service today and ask, “What’s the fastest way from my address to work/childcare?” Ask about reduced fares, day passes, and paratransit.

• Jackson (JTRAN): Fixed routes run Monday–Saturday with customer service at 1‑601‑952‑1000. Fares shown on the city page include $1.50 one‑way (effective 02/10/2009), with day/weekly/monthly passes; verify current rates by phone before you go. ADA paratransit is door‑to‑door inside the ¾‑mile zone; use the paratransit application and TTY 711 via Mississippi Relay. (jacksonms.gov)
• Gulf Coast (Coast Transit Authority): Standard adult one‑zone fare is listed at $1.75,withdiscountsforseniors/disabledandpasses;ADAparatransitis$2 per zone and must be scheduled in advance. Use the fare and ADA pages and the Biloxi Transit Center if you’re arriving by Amtrak. (coasttransit.com)
• Oxford (OUT): Zero‑fare system for all riders with phone 1‑662‑234‑3540 for paratransit; download TransLoc for live tracking. (outransit.com)
• Starkville (S.M.A.R.T.): Check routes and live maps; ADA paratransit requires certification and sends a determination letter within 21 days; call 1‑662‑325‑7594 if you need help with the application. (smart.msstate.edu)
• Hattiesburg (Hub City Transit): Regular fare listed at $0.50 with reduced fares and a USM Gold Route that is free with university ID; buses run weekdays roughly 6:00 a.m.–6:30 p.m. Call 1‑601‑545‑3356 to confirm schedule and accessibility. (hattiesburgms.com)

What to do if this doesn’t work: Use the Connect MS regional numbers to book a demand‑response ride if you live outside fixed‑route areas, or call Hinds County HCHRA for rural rides around Bolton, Byram, Clinton, Edwards, Learned, Raymond, Terry, and Utica (typical $5–$10 fares). (mdot.ms.gov)

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Rural Transit — Book a Ride in Non‑Metro Counties

Most important action: Call your MDOT regional group and ask for a “general public ride” to work, child care, school, or medical visits. For example, SMART in the Southwest handles bookings at 1‑601‑445‑7568 and Natchez Transit runs demand‑response in the area. In Hinds County’s rural towns, HCHRA runs weekday service 6:00 a.m.–6:00 p.m. (typical $5 one‑way). (mdot.ms.gov)

• Ask for pick‑up windows, return ride rules, and if same‑day slots are possible. Some agencies can coordinate multi‑county trips to large clinics or job sites. Use the Connect MS map to find your regional call center. (mdot.ms.gov)
• Seniors and people with disabilities may qualify for Title XX or specialized programs (HCHRA lists senior fares as low as $1 one‑way during certain hours). (hchra.org)

What to do if this doesn’t work: Ask your county community action agency about CSBG transportation help (gas cards, repair vouchers, or short‑term rides are sometimes available case‑by‑case). PRVO serves many Pine Belt counties; apply through MDHS’s Access MS and the local agency will contact you. (prvohs.org)

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Work, School, and Training — Getting Help with Transportation Costs

Most important action: If you receive TANF cash assistance, ask your TANF caseworker about the TANF Work Program (TWP) monthly transportation stipend and supportive services for work or training. TWP can cover bus passes, mileage, or other work‑related costs while you meet your work plan. (mdhs.ms.gov)

• If you receive SNAP, ask about Skills2Work (SNAP E&T). Skills2Work offers a support stipend (MDHS lists $80/month) plus help covering transportation, child care, books, and gear for training or a new job. Apply through your SNAP caseworker. (mdhs.ms.gov)
• Visit a WIN Job Center for WIOA services. Local workforce boards can fund supportive services like transportation for eligible training participants; limits vary by county. TTY is 1‑800‑582‑2233 for language or hearing access. (mdes.ms.gov)

Timelines to expect: TANF applications must get a decision within 30 calendar days if you complete the interview and documents; Skills2Work enrollment timing depends on the partner school start date; WIN Job Center supportive services are approved locally by board policy. (mdhs.ms.gov)

What to do if this doesn’t work: Ask to speak with a supervisor, then file an appeal or grievance if you’re denied supportive services you believe you qualify for. MDHS lists 1‑800‑948‑3050 for SNAP/TANF client services and fair hearings contacts. (mdhs.ms.gov)

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Medical Trips Without Medicaid — State and VA Options

Most important action: If your appointment is at an MSDH clinic, ask about the Transportation to Health program that arranges Uber rides to clinic visits and pharmacies (call MSDH Health Equity at 1‑601‑206‑1050). If you’re a veteran, check DAV van rides to VA facilities or file for VA mileage reimbursement via BTSSS (41.5¢/mile, with monthly deductible rules). (msdh.ms.gov)

• The VA Beneficiary Travel program reimburses mileage and certain fares for eligible veterans and caregivers; file within 30 days of the appointment. Call 1‑855‑574‑7292 for the national BTSSS help line. (news.va.gov)
• If your child is medically complex, ask your hospital social worker for parking vouchers, gas cards, or shuttle details; big clinics often have emergency funds or can coordinate with United Way 2‑1‑1. (unitedwaysems.org)

What to do if this doesn’t work: For urgent pharmacy rides, ask about delivery or mail‑order options through your clinic or plan, and check your city’s paratransit for same‑day openings. If you’re denied VA travel pay, call the facility travel office or BTSSS for a written decision and appeal steps. (va.gov)

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Safety Seats, Child Passenger Laws, and Free Car Seat Checks

Most important action: If you need a car seat or booster, contact the Mississippi Child Passenger Safety program (“Safe Riders Magnolia”) and local Safe Kids coalitions for education and possible free seats for qualifying families. Laws require car seats under age 4 and boosters for ages 4–6 under height/weight thresholds. (msdh.ms.gov)

• Call Safe Kids Mississippi at 1‑601‑815‑6212 or visit UMMC’s page for seat checks in Clinton and other sites statewide; use NHTSA’s station locator before you travel. (umc.edu)
• Review MSDH’s child passenger law summary and recall alerts; register your seat for recall notifications and consider using the SaferCar app. (msdh.ms.gov)

What to do if this doesn’t work: Ask your pediatric clinic or WIC office for a referral to a CPST (Child Passenger Safety Technician) and check Safe Kids local coalitions on the Gulf Coast and Grenada for events with on‑site education and limited seat distribution. (safekids.org)

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Licensing, IDs, and Keeping Your Car Legal

Most important action: If your license is expired, renew online (Class R or D) or by mail (for certain military or out‑of‑state cases). Standard Class R renewal fees are $24for4yearsor$47 for 8 years; late fee $1; expect 7–10 business days by mail after online renewal. (ms.gov)

• Find Mississippi Department of Public Safety services, driver service bureau locations, and Title VI/ADA access, plus TTY info. Use 1‑601‑987‑1212 for the DPS main line and check the Real ID timeline; some offices open select Saturdays ahead of federal deadlines. (dps.ms.gov)
• Reinstatement fees and child support suspension reinstatement rules are listed by DPS; ask about fee amounts and acceptable payments before you go. (driverservicebureau.dps.ms.gov)

What to do if this doesn’t work: If you need language access or ADA accommodation, ask DPS for reasonable modifications or file a Title VI complaint if you face discrimination. Bring two proofs of address if you moved since your last renewal. (driverservicebureau.dps.ms.gov)

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Car Repair, Ownership, and Donation Alternatives

Most important action: Call your local community action agency and ask if CSBG can help with small repair costs or a bus pass to get you to work until payday. Use United Way 2‑1‑1 to locate churches or charities offering one‑time gas or repair vouchers. (prvohs.org)

• If you have an unused vehicle, donating it to a Mississippi‑based charity can free up insurance and parking costs and may qualify for a tax deduction (e.g., Mercy House’s in‑state vehicle donation program; national options like Wheels for Wishes and Cars for Kids also operate in Mississippi). Donation is not a way to receive a car, but can help clear debts and generate a tax letter if you’re juggling expenses. (vehicledonationms.com)
• If you’re a student mom, ask campus offices about shuttle routes (e.g., USM’s Gold Route in Hattiesburg; UM’s OUT; MSU’s S.M.A.R.T.). Many campuses include transit in student fees and provide reduced‑fare transfer points. (usm.edu)

What to do if this doesn’t work: Ask your TANF or SNAP E&T caseworker whether a short‑term bus pass or mileage reimbursement is available while you complete job readiness or training hours. If you must travel between counties, the MDOT regional coordinators can often connect providers. (mdhs.ms.gov)

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“How to Stop Utility Shutoff in Mississippi Today” — Transportation Tie‑ins You Can Use

Most important action: If you’re traveling to apply for energy help, apply for LIHEAP online through Access MS, then attend your community action appointment. MDHS states vulnerable households should receive an appointment within 30 business days; all other clients within 45 days. Use your city bus or rural transit to get to that appointment and keep your documents in a folder. (mdhs.ms.gov)

• If your power company is regulated, the Mississippi Public Service Commission lists district toll‑free consumer lines; call to understand your rights before service disconnection and to ask about payment plans while you line up a ride. (mpus.ms.gov)
• When your LIHEAP case is approved, the agency pays your utility directly; check your next bill for a credit. Call the MDHS Community Services line at 1‑800‑421‑0762 if you haven’t heard back. Ride options: JTRAN in Jackson; CTA on the Coast; Connect MS for rural counties. (mdhs.ms.gov)

What to do if this doesn’t work: Ask a caseworker about ECIP (energy crisis) status if you have a shutoff notice or life‑threatening situation, and request same‑week appointment if medically necessary. If bus schedules won’t work, ask the agency about phone interviews and document upload options. (mdhs.ms.gov)

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Reality Check — What Delays and Denials Look Like

• Funding runs out: Local transit assistance (gas cards, bus passes) is limited and can be gone by mid‑month. Always ask when the new funding cycle restarts. Use United Way 2‑1‑1 to spot other agencies with open slots. (unitedwaysems.org)
• NEMT scheduling rules: Most plans require 3 business days’ notice. If you call late, be ready to reschedule the clinic appointment, or ask the clinic to mark it urgent. Keep the “Where’s My Ride” number handy. (modivcare.com)
• Paperwork timing: TANF decisions come within 30 days; LIHEAP appointments can take 30–45 business days depending on your household; paratransit certification in some systems can take up to 21 days. Plan for interim rides. (mdhs.ms.gov)

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Common Mistakes to Avoid

• Not calling transit first: Moms often wait for a friend’s ride and miss the window for a scheduled bus or NEMT ride. Always call your bus or broker first and build in a 30‑minute buffer. Use the fixed‑route pages and ADA pages to learn exact rules. (jacksonms.gov)
• Missing documents: For TANF/TWP transport stipends, SNAP E&T, or LIHEAP, you’ll need ID, proof of address, and income. Use the MDHS TANF, Skills2Work, and LIHEAP pages to check required documents. (mdhs.ms.gov)
• Skipping ADA paratransit: If you can’t use fixed routes because of a disability, apply for ADA paratransit now; use JTRAN’s application page or S.M.A.R.T.’s paratransit page. Don’t wait until the day you need the ride. (jacksonms.gov)

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Regional Resources — Who Serves Your Area

• Delta counties (e.g., Bolivar, Sunflower, Washington): Call Delta Rides at 1‑662‑846‑6161 and ask your county Council on Aging if they operate general public trips (Bolivar County COA lists service across Delta counties). Pair with United Way 2‑1‑1 for emergency vouchers. (mdot.ms.gov)
• Southwest (Adams, Amite, Franklin, Lincoln, Pike, Walthall): Call SMART at 1‑601‑445‑7568; use Natchez Transit for demand‑response and Saturday service. Ask about employer shuttles to industrial parks. (mdot.ms.gov)
• Northeast (Itawamba, Lee, Prentiss and neighbors): Call Ride the Smile at 1‑662‑728‑2118; check S.M.A.R.T. if commuting to or from Oktibbeha County. Use ADA paratransit if disability limits fixed‑route riding. (mdot.ms.gov)
• East Central (Choctaw/Philadelphia area): Call EZTAG at 1‑601‑650‑7429 or 1‑601‑650‑7484; contact the Mississippi Band of Choctaw Indians for social services and food program contacts. Ask tribal transit/elder services about ride options for elders or disabilities. (mdot.ms.gov)
• South (Forrest, Jones, Lamar, Marion, Perry, Greene, Stone, Pearl River): Call Southern Connect at 1‑601‑682‑0701; use Hub City Transit in Hattiesburg (weekdays) and PRVO for CSBG support. (mdot.ms.gov)

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Tables You Can Screenshot

Table A — Medicaid NEMT Numbers at a Glance

Table B — City Transit Snapshots

Table C — Rural and Regional Contacts

Table D — Work & Training Support That Can Pay for Rides

Table E — Car Seat, ADA Help, and Civil Rights

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Diverse Communities — Tailored Pointers and Protections

LGBTQ+ single mothers: Ask your transit or NEMT broker for a female driver if that’s safer for you. If you face harassment on buses or at stops, file a complaint with the system’s ADA/Title VI coordinator and note date, route, and bus number. Use JTRAN’s ADA contacts for Jackson, and remember civil rights support from ACLU of Mississippi includes disability and access guidance if discrimination occurs in public services. (jacksonms.gov)

Single mothers with disabilities or with disabled children: Apply for ADA paratransit now so you’re not stuck on appointment day; JTRAN and S.M.A.R.T. have clear application paths and TTY 711 access. If you disagree with a paratransit decision or need help asserting ADA rights, call Disability Rights Mississippi (1‑800‑772‑4057) and ask your doctor for a supporting letter for functional limitations that prevent using fixed routes. (jacksonms.gov)

Veteran single mothers: For VA care, try DAV vans to Biloxi VA Medical Center or your nearest VA facility; when you drive, file for VA travel pay (41.5¢/mile) through BTSSS and mark caregiver travel if eligible. For non‑VA care, verify approval first to qualify for reimbursement, and keep gas receipts for tolls/parking. (va.gov)

Immigrant and refugee single moms: Ask your transit system for interpreter services and driver notes (door‑to‑door help) in advance. Catholic Charities Diocese of Jackson lists migrant services and can assist with IDs and licensing support; United Way 2‑1‑1 can find language‑friendly agencies. If you use NEMT, tell the broker your language so they schedule an interpreter at pickup. (catholiccharitiesjackson.org)

Tribal‑specific resources: For Choctaw families, call EZTAG regional transit and the Mississippi Band of Choctaw Indians departments for elder/transport services and food support programs; ask if the tribe can coordinate with regional providers to reach specialty clinics. (mdot.ms.gov)

Rural single moms: In Hinds County’s small towns, HCHRA runs weekday rides (often $5–$10). In Natchez and surrounding counties, SMART/Natchez Transit runs early morning service with Saturday hours. Use the Connect MS phone list to find your dispatcher and ask about recurring work trips. (hchra.org)

Single fathers: The same programs apply to you. TANF Work Program and SNAP E&T do not exclude fathers. Ask about child seats on NEMT rides and bring your own if needed; confirm with the broker. Use WIN Job Centers for work support and transportation stipends where available. (mdes.ms.gov)

Language access: Tell every agency you contact if you need Spanish, ASL, or another language. Medicaid plans list interpreter services at no cost; MDES provides TTY at 1‑800‑582‑2233; JTRAN directs TTY callers to 711. Ask for forms in large print or Braille if needed. (magnoliahealthplan.com)

Accessibility notes: Ask for curb‑to‑curb or door‑to‑door assistance if you have mobility limits. JTRAN and CTA can accept reasonable modification requests; if denied, ask for written reasons and appeal. For paratransit, be ready during the pickup window and limit packages to keep space for other riders. (jacksonms.gov)

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Quick Reference Cheat Sheet

• Schedule Medicaid rides: Call your plan; book 3 business days ahead; confirm return trip at check‑in. Keep “Where’s My Ride” number. (modivcare.com)
• Check bus routes: JTRAN for Jackson; CTA for the Coast; OUT for Oxford; S.M.A.R.T. for Starkville; HCT for Hattiesburg; Connect MS for rural. Screenshot the route map you use the most. (jacksonms.gov)
• Ask for stipends: TANF TWP and SNAP E&T may offer monthly transportation support; WIN Job Centers can fund local supportive services for training. (mdhs.ms.gov)
• Safety with kids: Use proper car seats and check laws; get a free seat check from Safe Kids. (msdh.ms.gov)
• When stuck: Call 2‑1‑1; ask community action agencies about CSBG transportation; reschedule appointments to match transit availability. (unitedwaysems.org)

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Application Checklist — Screenshot/Print and Check Off

• Photo ID and backup: Driver’s license or state ID; student/work ID as backup. Use DPS online renewal if needed. (ms.gov)
• Proof of address: Lease or utility bill; bring two forms if you moved.
• Proof of income: Recent pay stubs; award letters; child support statements.
• Benefit documents: Medicaid card, SNAP or TANF eligibility letters.
• Appointment details: Clinic name, address, date, and time; doctor’s name; reason for visit.
• Special needs: Wheelchair, car seat, interpreter needs; list them when booking.
• Backup ride plan: Bus route number and times; Connect MS phone number for rural pickup. (mdot.ms.gov)

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If Your Application Gets Denied (TANF, SNAP E&T, LIHEAP, Paratransit, or NEMT)

• Ask for the reason in writing: It’s your right. Keep the denial letter.
• Fix quick issues: Upload missing documents; ask your caseworker for examples of acceptable proofs. TANF decisions must arrive within 30 days from your filing date if you complete your interview/tasks. (mdhs.ms.gov)
• Appeal on time: MDHS lists how to request hearings; for transit/ADA issues, use the system’s complaint form and keep call logs. If you need advocacy, call Disability Rights Mississippi (1‑800‑772‑4057). (mdhs.ms.gov)
• Keep traveling while you appeal: Use fixed routes or rural demand‑response; ask the clinic to schedule during bus hours; request telehealth if allowed. Use United Way 2‑1‑1 for emergency rides. (unitedwaysems.org)

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Local Organizations, Charities, Churches, and Support Groups

• United Way 2‑1‑1 Mississippi can refer you to churches with bus tokens or gas cards, and to community action agencies with CSBG funds. Save 1‑866‑472‑8265 in your phone. (unitedwaysems.org)
• Catholic Charities of South Mississippi and Catholic Charities Diocese of Jackson can guide you to counseling, migrant services, and emergency aid; ask if they offer bus passes or case‑by‑case help. (catholiccharitiesofsouthms.org)
• Hinds County Human Resource Agency (HCHRA) Transportation runs rural rides and senior transport; call 1‑601‑923‑1768 for rural service and 1‑601‑923‑3930 for appointments. (hchra.org)

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County‑Specific Variations You Should Know

• Jackson/Hinds County: JTRAN provides fixed route and paratransit; for rural Hinds towns, HCHRA runs weekday rides at set fares; JTRAN publishes ADA accommodation and complaint contacts with TTY 711 access. (jacksonms.gov)
• Gulf Coast (Harrison/Jackson/Hancock): CTA uses fare zones and does not offer free transfers; ADA paratransit is $2 per zone; the Biloxi Transit Center connects directly with Amtrak. (coasttransit.com)
• Natchez/Adams and neighbors: Natchez Transit offers demand‑response with some Saturday hours; call 1‑601‑445‑7568. (natchez.ms.us)
• Oxford/Lafayette: OUT is zero‑fare, but paratransit requires scheduling; check the ADA policy and call ahead. (outransit.com)
• Starkville/Oktibbeha: MSU’s S.M.A.R.T. has campus and city loops, and an ADA paratransit process with a 21‑day determination window. (smart.msstate.edu)

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FAQs (Mississippi‑Specific)

1. How do I get a Medicaid ride if my appointment is tomorrow?
   Call your plan and explain it’s urgent. Some brokers allow urgent trips after hours with clinical approval. If they can’t, ask your clinic if MSDH Transportation to Health can help, or reschedule the appointment for the next available NEMT slot. (modivcare.com)
2. What if my Medicaid driver is late or a no‑show?
   Call the “Where’s My Ride” line (e.g., Modivcare 1‑866‑334‑3794) after 15 minutes past pickup time. Get a reference number for your complaint and tell your clinic you’re delayed. (modivcare.com)
3. How fast will TANF or LIHEAP decide?
   TANF must decide within 30 calendar days after you complete your interview and tasks. LIHEAP aims to schedule vulnerable households within 30 business days and others within 45 days. (mdhs.ms.gov)
4. Can I get help with bus passes to get to work training?
   Yes—ask TANF TWP, SNAP E&T (Skills2Work), or your WIN Job Center (WIOA) about supportive services covering bus passes or mileage while you train. Availability and limits vary by county. (mdhs.ms.gov)
5. What if fixed‑route buses don’t work because of my disability?
   Apply for ADA paratransit as soon as you can; JTRAN and S.M.A.R.T. have application forms and TTY access. If denied, ask Disability Rights Mississippi for help appealing. (jacksonms.gov)
6. I need to bring a baby—are car seats provided?
   Paratransit and NEMT may not provide seats; bring your own. For car seat help and checks, call Safe Kids Mississippi at 1‑601‑815‑6212 and review MSDH’s law and safety pages. (umc.edu)
7. Are there free or cheap buses near the universities?
   Yes—Oxford’s OUT is zero‑fare; USM’s Gold Route is free with ID; S.M.A.R.T. runs campus and city routes in Starkville. Always verify current hours during breaks. (outransit.com)
8. Can I get help if I’m a veteran mom?
   Check DAV vans for rides to VA clinics and file mileage claims via BTSSS (41.5¢/mile, deductible may apply). Ask your county Veteran Service Officer about local options. (va.gov)
9. What if I’m homeless or doubled‑up and my kids need school rides?
   Under McKinney‑Vento, schools must arrange transportation to the “school of origin” when in the child’s best interest. Call your district liaison or the state coordinator at the Mississippi Department of Education. (jackson.k12.ms.us)
10. How do I complain if a bus system won’t accommodate my disability?
    Use the transit system’s ADA complaint process (e.g., JTRAN’s ADA coordinator) and, if needed, contact the U.S. DOJ ADA Information Line. Keep dates, times, route numbers, and what was said. (jacksonms.gov)

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What to Do if This Doesn’t Work — Fast Plan B Options

• Reschedule non‑urgent appointments to match transit windows and book rides immediately. Use the plan pages and Connect MS numbers to coordinate multi‑county trips. (modivcare.com)
• Ask for phone or video visits when allowed and request mailed prescriptions or clinic delivery services. Check MSDH’s “Transportation to Health” when the visit is at a health department clinic. (msdh.ms.gov)
• Call 2‑1‑1 to find church or charity gas cards, and ask your community action agency about CSBG transportation assistance or a one‑time repair to keep your car running to work. (unitedwaysems.org)

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Spanish Summary — Resumen en Español (traducido con herramientas de IA)

Para viajes médicos con Medicaid, llame a la línea de transporte de su plan al menos 3 días hábiles antes de la cita (Modivcare 1‑866‑331‑6004; Magnolia/MTM 1‑866‑331‑6004; Molina/MTM 1‑888‑597‑1206; Shared Health/Verida 1‑855‑735‑4354). Para autobuses locales: JTRAN en Jackson, Coast Transit Authority en la Costa del Golfo, OUT en Oxford (gratis), S.M.A.R.T. en Starkville y Hub City Transit en Hattiesburg. Para condados rurales, use Connect MS (Delta Rides 1‑662‑846‑6161; SMART 1‑601‑445‑7568; Ride the Smile 1‑662‑728‑2118; EZTAG 1‑601‑650‑7429; Southern Connect 1‑601‑682‑0701). Llame al 2‑1‑1 para vales de gasolina, pases de autobús y citas de LIHEAP. Pregunte por el Programa de Trabajo TANF y Skills2Work (SNAP E&T) para ayuda mensual de transporte. Revise la seguridad de asientos infantiles con Safe Kids Mississippi al 1‑601‑815‑6212. Verifique los detalles en las páginas oficiales enlazadas. (modivcare.com)

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About This Guide

Compiled by the ASingleMother.org Editorial Team.

This guide uses official sources including:

• Mississippi Department of Transportation – Connect MS. (mdot.ms.gov)
• Mississippi Division of Medicaid – Covered Services (Transportation). (medicaid.ms.gov)
• Modivcare Mississippi; Magnolia Health; Molina Healthcare Mississippi; Verida Mississippi. (modivcare.com)
• Mississippi Department of Human Services – TANF Work Program; Skills2Work (SNAP E&T); MDHS TANF applying. (mdhs.ms.gov)
• JTRAN Jackson; CTA Coast Transit Authority; Oxford University Transit; S.M.A.R.T. Starkville; Hub City Transit Hattiesburg. (jacksonms.gov)
• MSDH Transportation to Health; MSDH Child Passenger Safety; Safe Kids Mississippi (UMMC). (msdh.ms.gov)
• United Way 2‑1‑1 Mississippi; MDHS LIHEAP; Mississippi Public Service Commission. (unitedwaysems.org)

Last verified September 2025, next review April January 2026.

This guide is produced based on our Editorial Standards using only official sources, regularly updated and monitored, but not affiliated with any government agency and not a substitute for official agency guidance. Individual eligibility outcomes cannot be guaranteed. Please note that despite our careful verification process, errors may still occur — email info@asinglemother.org with corrections and we respond within 72 hours.

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Disclaimer

This information is for general guidance in Mississippi only. Programs change, funding runs out, and transit schedules can shift without notice. Always contact the agency directly to confirm current availability, fares, and eligibility before you travel. If you experience harassment or discrimination, use the agency’s ADA/Title VI complaint process or call the U.S. DOJ ADA Information Line at 1‑800‑514‑0301 (TTY 1‑800‑514‑0383). (justice.gov)

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What to do next

• Save your plan’s NEMT number, your city bus number, and your MDOT regional number in your contacts.
• Put your documents in a folder and keep a spare bus pass in your wallet.
• If you get stuck, call 2‑1‑1 and ask them to stay on the line while they connect you. (unitedwaysems.org)

Stay safe and keep going — every ride you arrange today makes tomorrow easier.

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