Utility Assistance for Single Mothers in Arizona

Last updated: September 2025

If you need help paying energy, gas, or water today, use the emergency steps below first. Every paragraph includes multiple direct links to official programs and agencies you can contact immediately.

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If You Only Do 3 Things — Emergency Actions to Take

• Call your power or gas company now to set a payment plan and stop disconnection. For electric, call APS Customer Care at 1-602-371-7171 (Valley) or 1-800-253-9405 (toll‑free), TEP Customer Care at 1-520-623-7711, SRP 24/7 at 1-602-236-8888, UniSource Energy Services at 1-877-837-4968, and for gas call Southwest Gas at 1-877-860-6020. Ask for a payment arrangement and any shutoff hold due to heat or medical risk. (aps.com)
• Apply for the state energy bill help right away through Arizona LIHEAP (energy bill help) on the A‑to‑Z Arizona Portal and call the LIHEAP hotline at 1-866-494-1981 to confirm your application was received and flagged as “crisis” if you have a shutoff notice. Have your utility account number, ID, and last 30 days of income ready. (des.az.gov)
• If power is close to being cut, call the state utility regulator and your local 211 to request extra help or a complaint hold. Contact Arizona Corporation Commission Utilities Division at 1-800-222-7000 (in‑state) or 1-602-542-4251, and dial 2‑1‑1 Arizona (or 1-877-211-8661) to locate same‑day aid and cooling centers. (azcc.gov)

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Quick Help Box — Keep These 5 Contacts Handy

• Electric shutoff protections: Check current summer rules and bill credits at Arizona Corporation Commission heat protections, view APS summer moratorium details, and see TEP’s moratorium page. (azcc.gov)
• Water bill help: Phoenix customers contact Phoenix Water Services at 1-602-262-6251; Tucson customers see Tucson Water CARES Utility Bill Assistance or call 1-520-791-3242; EPCOR customers ask about the Low‑Income Program at 1-800-383-0834. (phoenix.gov)
• Local Community Action Agency: Use DES Community Action Agencies list or Wildfire’s Energy Assistance directory to book an appointment near you. (des.az.gov)
• Cooling centers May–September: Find locations on the MAG Heat Relief Network Map (Maricopa County) and Pima County Beat the Heat map. (azmag.gov)
• State crisis program for families: Ask your local CAA about Short‑Term Crisis Services (STCS) for emergency help with utilities or deposits if you have a child at home. (des.az.gov)

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How to Stop a Utility Shutoff in Arizona Today

Start with your utility company, then layer state help. Arizona electric utilities regulated by the Arizona Corporation Commission cannot disconnect residential power for non‑payment from June 1 to October 15, and many also pause late fees. Outside those dates, they must still offer payment plans; ask for one immediately. If you are with APS, TEP or UNS Energy, call today to set an arrangement and request any medical or hardship flags. For SRP, which is not ACC‑regulated, call 1-602-236-8888 and ask about the Economy Price Plan and counselor referrals. (azcc.gov)

• Step 1 — Call your utility and request a hold plus a payment plan. Say you are applying for LIHEAP and ask the agent to note it. For APS, request the “Energy Support” discount and “Crisis Bill Assistance”; for SRP, ask about the Economy Price Plan; for TEP/UNS, ask about Lifeline/CARES and a payment extension; for Southwest Gas, ask about LIRA and Energy Share. (aps.com)
• Step 2 — File a LIHEAP application online right now. Apply through DES LIHEAP using the A‑to‑Z Arizona Portal. Upload ID, the latest bill, income proof, and the shutoff notice. If you can’t apply online, call 1-866-494-1981 for help. Mark “crisis” if the shutoff is within 7 days. (des.az.gov)
• Step 3 — If you’re still at risk, contact state regulators and 211. Ask ACC Utilities Division to log a complaint, which can push the utility to respond, and ask 2‑1‑1 Arizona for a same‑day appointment with a local Community Action Agency. (azcc.gov)

What to do if this doesn’t work: Ask your doctor to sign your utility’s medical form (for APS use the Medical Care Program; for TEP use Medical Device Alert) to trigger extra notifications and time. File a regulator complaint with the ACC and request a supervisor callback from your utility. Re‑try 2‑1‑1 at 7:00 a.m. for new appointment slots. (aps.com)

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Arizona Utility Help at a Glance

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LIHEAP in Arizona (Energy Bill Help)

Most important action: Apply now through the A‑to‑Z Arizona Portal and then call the LIHEAP hotline at 1-866-494-1981 to ensure your record shows any “shutoff notice” or “less than 7 days of fuel” crisis details. The program is first‑come, first‑served and runs out of funds at times, so a complete application matters. (des.az.gov)

Arizona’s Low Income Home Energy Assistance Program pays part of your electric or gas bill, including cooling costs, and can also help in a crisis. Benefits are based on a points system that weighs income, energy burden, and vulnerable household members like a child under six or someone with a disability. The standard benefit ranges from $160to$640; if you’ve exhausted your standard benefit, crisis help can add up to $500 once every 12 months. Mark that you want funds applied to your highest‑risk account first and list others in priority order. (des.az.gov)

According to DES LIHEAP policy effective for applications received on or after October 12, 2024, standard awards and crisis limits above still apply in 2025, but funding availability can change, which affects wait times. For speed, upload a current bill, photo ID, and the last 30 days of income, and note any shutoff date. If you already get DES Nutrition Assistance or Cash Assistance, you may be “categorically eligible,” meaning you usually don’t have to upload income proof again. (des.az.gov)

LIHEAP income limits and benefits

• Eligibility basics: Households must be within posted income limits (Arizona uses a monthly gross limit table) and need help with energy bills. As of the current posting, example monthly limits include $2,807(1person),$4,535 (3 people), and $5,399 (4 people). Always check the current table on the LIHEAP page. (des.az.gov)
• Benefit logic: More points mean a bigger benefit. Points come from income level, energy burden percentage, and household vulnerabilities (elderly, disabled, young child, veteran). (des.az.gov)
• How money is paid: LIHEAP pays vendors directly. If your Priority 1 bill is fully paid, the system will apply leftover funds to Priority 2, and so on; any remainder becomes a credit on your Priority 1 account. (des.az.gov)

What to do if this doesn’t work: Call the hotline at 1-866-494-1981 and ask which local Community Action Agency is processing your file. Ask to flag it “crisis” with your shutoff date. If funds are exhausted, apply for Short‑Term Crisis Services (families) and ask your utility about its own crisis programs (e.g., APS Crisis Bill Assistance). (des.az.gov)

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LIHEAP Quick Facts Table

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Weatherization: Cut Bills for Good (Free Home Energy Upgrades)

Most important action: Ask to be added to the waitlist now with your county weatherization provider from the Arizona Department of Housing WAP contacts. Weatherization remains “in full production” in 2025, so providers are taking applications. (housing.az.gov)

Arizona’s Weatherization Assistance Program provides free, permanent energy‑saving improvements such as insulation, duct sealing, AC tune‑ups, and sun screens. You apply with your county’s provider (e.g., WACOG, NACOG, SEACAP, MesaCAN, Pima County). These upgrades can drop bills for years and help with health and safety fixes. Federal guidance prioritizes families with children, seniors, high energy users, and people with disabilities, usually up to 200% FPL or state LIHEAP criteria. (housing.az.gov)

For provider phone numbers, see the ADOH list (e.g., Pinal County CAHRA, 1-520-466-1112; Pima County, 1-520-724-2461; Phoenix, 1-602-534-4444 ext. 3; NACOG, 1-928-774-3759; WACOG Yuma/La Paz, 1-928-782-1886). Ask about utility‑funded add‑ons from APS, SRP, and Southwest Gas that expand what can be installed. (housing.az.gov)

What to do if this doesn’t work: Use DIY resources from U.S. DOE Energy Saver and ask your utility for free audits or rebates; UniSource and SRP can connect you with partner programs while you wait. (energy.gov)

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Electric Company Discounts, Credits, and Payment Plans

APS — Arizona Public Service

Most important action: Apply for the Energy Support Program for a 25% or 60% monthly discount and ask about Crisis Bill Assistance up to $1,000 per year. During summer (June 1–Oct 15), APS does not disconnect residential customers and typically waives late fees under ACC rules. (aps.com)

• Discount amounts: 25% (up to $95/mo)or60$165/mo), with updated income guidelines effective July 1, 2025. If you rely on life‑sustaining equipment, consider “Energy Support with Medical” (35% or 60%). (aps.com)
• Medical protections: Enroll in the Medical Care Program for outage notifications and planning support, and combine with the Energy Support with Medical discount. (aps.com)
• Extra credits: In summer 2025, the ACC approved approximately $23 in bill credits over two months for APS customers through DSMAC/REAC refunds. Check your July/August bills for credits. (azcc.gov)

What to do if this doesn’t work: Call APS at 1-602-371-7171 or 1-800-253-9405 and ask for a supervisor to set a longer payment arrangement; request APS send a vendor pledge hold if you filed LIHEAP. If no movement, file a complaint with the ACC Utilities Division and call 2‑1‑1 Arizona for an agency that issues APS crisis pledges the same day. (aps.com)

SRP — Salt River Project (Phoenix metro)

Most important action: Ask about the Economy Price Plan for a $23/monthdiscountnow;startingwiththeNovember2025billingcycle,SRPwillincreasethediscountto$35/month for households up to 150% FPL and create a $10/monthtierfor151–200$5 million/year into bill assistance administered through Wildfire. (srpnet.com)

• Why SRP is different: SRP prices are set by an elected board, not the ACC, so call SRP directly for payment plans and counseling. See SRP’s pricing process FAQs and governance. (srpnet.com)
• Project SHARE: If you’re in crisis, ask SRP counselors about Project SHARE (with The Salvation Army). Call 1-602-236-3000 to request a referral. (srpnet.com)

What to do if this doesn’t work: Speak with an SRP Resource Counselor at 1-602-236-8888, then contact Wildfire for HEAF or partner funds and use LIHEAP as your backup. (srpnet.com)

Tucson Electric Power (TEP)

Most important action: Apply for Lifeline ($20/month discount; 200% FPL). Summer shutoffs are paused June 1–Oct 15; call to set a payment plan so your balance doesn’t balloon, and ask about partner assistance. (tep.com)

• Programs to ask about: Lifeline, Budget Billing, payment extensions, and “Short‑Term Assistance” via TEP community partners. If someone depends on electricity for medical equipment, enroll in Medical Device Alert. (tep.com)

What to do if this doesn’t work: Call TEP at 1-520-623-7711 to extend your plan after Oct 15; ask Pima County CAA at 1-520-724-7700 about emergency pledges; file complaints with the ACC if needed. (tep.com)

UniSource Energy Services (UNS — electric and gas territories outside Tucson)

Most important action: Ask about the CARES discount ($16/mo electric at ≤200% FPL; gas winter discounts) and request payment extensions while you secure LIHEAP. (uesaz.com)

• Staying connected: Use UNS’s “Stay in Power” steps, call 1-877-837-4968 to set an arrangement, and ask for referrals to local partners through Wildfire/WACOG/NACOG/SEACAP. (uesaz.com)

What to do if this doesn’t work: Re‑apply if denied (income changed, missing docs) and contact ACC Utilities Division if you need regulator help to escalate. (azcc.gov)

Southwest Gas (statewide gas utility)

Most important action: Call 1-877-860-6020 to request a payment extension and enroll in LIRA (income‑based discount on usage in winter months); ask about Energy Share emergency help through local agencies. (azcc.gov)

• Recent rate update: The ACC approved a reduced Southwest Gas increase effective March 27, 2025, with a modest average bill impact (~$3.60/month) and a small monthly bill credit from the GCBA rate adjustment; ask reps about current credits. (azcc.gov)

What to do if this doesn’t work: Request supervisor review, check LIHEAP for a vendor pledge, and if unsafe, call 911 for leaks; scams are common—always verify callers via 1-877-860-6020. (des.az.gov)

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Arizona Water Bill Help (Phoenix, Tucson, EPCOR, Mesa, Tempe)

Most important action: Call your water provider and ask about local discounts. For Phoenix, call Phoenix Water Services at 1-602-262-6251 and ask the Human Services Dept about “Project Assist” application slots; for Tucson, contact Tucson Water CARES at 1-520-791-3242; for EPCOR, ask about the Low‑Income Program and disabled veteran credit. (phoenix.gov)

Federal LIHWAP ended in Arizona (funds exhausted August 8, 2023), so you must use city/utility aid or LIHEAP/STCS to offset water indirectly. Phoenix highlights community partners, and Tucson offers a Utility Bill Assistance Program within CARES; EPCOR’s low‑income program provides up to $10/mo off in eligible districts, with separate programs for deployed and disabled veterans. (des.az.gov)

• Phoenix Water Bill Help (City Services Bill): Apply for Project Assist or call 1-602-534-2433 on Mondays at 7:00 a.m. for appointments; the Customer Services number is 1-602-262-6251. Phoenix also lists local charities like St. Vincent de Paul, Salvation Army Metro Phoenix, and Friendly House. (phoenix.gov)
• Tucson Water Bill Help: See Tucson Water CARES for ongoing monthly credits and related city aid; for environmental services (trash) a separate low‑income credit is available via City of Tucson Environmental Services at 1-520-791-5443. (tucsonaz.gov)
• Mesa Water/Electric: Seniors may qualify for a 30% water service rate discount via the Limited Income Senior Rate Program; electric customers in Mesa’s service area can apply for Summer Electric Assistance (SEA) by August 1 each year; general utility help info is on Mesa’s assistance page. (mesaaz.gov)
• Tempe Utilities: Call Tempe Customer Services at 1-480-350-8361 for billing arrangements and referrals to resource navigators (utility/rent assistance). (tempe.gov)

What to do if this doesn’t work: Use 2‑1‑1 Arizona to locate faith‑based and nonprofit funds near you and ask your city about any water shutoff holds during extreme heat. If your landlord controls the water account, call [Community Legal Services] for tenant advice and reference the Arizona Landlord & Tenant Act. (Use the ADOH site for statutes and city legal aid directories.) (211arizona.org)

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Shutoff Protections, Heat Relief, and Who Regulates What

Most important action: Use summer rules to your advantage. From June 1 through October 15, APS, TEP, and UNS Electric do not disconnect for non‑payment; APS has also publicly confirmed no late fees during this time. Always keep paying what you can to avoid a big balance later. (azcc.gov)

Arizona’s utility regulator is the Arizona Corporation Commission, which regulates investor‑owned electric, gas, and water companies like APS, TEP/UNS, Southwest Gas, and EPCOR. SRP is not ACC‑regulated; its elected board sets prices and programs. If you’re unsure who regulates your utility, ask the ACC’s Utilities Division or your city’s utility office. (azcc.gov)

For heat relief (hydration stations, respite, and cooling centers), use the MAG Heat Relief Network in Maricopa County and the Pima County Beat the Heat map; you can also dial 2‑1‑1 Arizona for rides and locations. Cities like Glendale and Tucson post local cooling info with dates and sites. (azmag.gov)

What to do if this doesn’t work: If a regulated utility still threatens shutoff in unsafe heat, call the ACC Utilities Division while you’re on the line with the utility and ask for a supervisor and an immediate complaint note; document times and names. If needed, call your county emergency management or local cooling center and request a welfare check. (azcc.gov)

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Local Organizations, Charities, Churches, and Support Groups

Most important action: Book the soonest Community Action appointment and ask about same‑day pledge partners. Use Wildfire’s Energy Assistance list, the DES CAA list, and call 2‑1‑1 Arizona to find agencies that can send a pledge to your utility before close of business. (wildfireaz.org)

Examples of partners that regularly help with pledges or referrals include St. Vincent de Paul (Phoenix Resource Center), The Salvation Army (Project SHARE, Energy Share), and Pima County CAA for Tucson‑area bills. Keep trying early in the day; lines open and fill fast. (phoenix.gov)

What to do if this doesn’t work: Ask your utility to hold your account for 48–72 hours for “pledge pending” once you submit documents to a partner; if not, escalate to a supervisor and note your LIHEAP application number. (des.az.gov)

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Resources by Region (Where to Start in Your County)

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Diverse Communities: Tailored Tips and Contacts

LGBTQ+ single mothers: Ask for respectful, inclusive assistance from 2‑1‑1 Arizona and note any privacy needs. Utilities like SRP and APS have counselors who can speak privately and help connect you to community partners; DES provides Limited English Proficiency and ADA information if you need accommodations. TTY is available through 7‑1‑1 at most agencies. (211arizona.org)

Single mothers with disabilities or disabled children: Enroll in utility medical programs for extended notice and support: APS Medical Care Program, TEP Medical Device Alert, and ask ACC Utilities Division about any protections during extreme temperatures. Request large‑print bills and ask for alternate communication formats. (aps.com)

Veteran single mothers: Check APS and TEP/UNS for military or crisis flags and ask EPCOR about deployed or disabled veteran credits; call 1-800-383-0834 to apply. For emergency rent/utilities, ask 2‑1‑1 Arizona for veteran‑specific funds. (srpnet.com)

Immigrant/refugee single moms: If you’re not a U.S. citizen, you may still qualify for LIHEAP under state rules; check eligibility at DES LIHEAP and seek language help via DES’s LEP resources. For confidential navigation, call 2‑1‑1 Arizona and ask for interpreter services; most utilities offer interpretation at no cost. (des.az.gov)

Tribal‑specific resources: If anyone in your household is a member of a tribe that runs its own LIHEAP, contact your tribe first (e.g., Navajo Nation LIHEAP 1-928-871-6556; Tohono O’odham Family Assistance (LIHEAP) 1-520-383-6250; Tohono O’odham Utility Authority subsidy 1-520-383-5859). If tribal funds are exhausted, you may then apply to state LIHEAP or your local CAA. Use the federal Tribal LIHEAP directory for contacts. (ndcfs.org)

Rural single moms: Call early to get on waitlists; ask for phone or virtual appointments with NACOG or WACOG and request mail‑in or e‑signature options. Utilities like UniSource and Southwest Gas can accept pledges by phone from partner agencies. (wildfireaz.org)

Single fathers: These programs are for households, not just mothers. Single dads can use the same LIHEAP and utility discounts, plus STCS if a child is in the home. Call ACC Utilities Division for help with regulated utilities if needed. (des.az.gov)

Language access: Ask every provider for interpreter services and large‑print or Braille materials. DES posts LEP information, and Phoenix Water lists TTY 7‑1‑1; Tucson Water has TTY 1-520-791-2639; ACC also supports TTY and translation. (des.az.gov)

What to do if this doesn’t work: If you encounter bias or barriers, request an ADA/LEP reasonable modification from DES, ask your utility’s customer advocacy team for accommodations, and file a complaint with the ACC (for regulated utilities). (des.az.gov)

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Common Mistakes to Avoid

• Missing documents: Not uploading a current bill, photo ID, and last 30 days of income slows approvals. Use the LIHEAP checklist on DES and your local CAA’s instructions. (des.az.gov)
• Skipping summer payments: Disconnections pause June 1–Oct 15 for APS/TEP/UNS, but balances grow. Pay something and set a plan now via APS, TEP, or UNS. (azcc.gov)
• Not asking about medical flags: Medical programs offer early outage notices and flexibility. Enroll with APS Medical Care or TEP. (aps.com)
• Thinking SRP follows ACC rules: SRP is board‑regulated. Call SRP directly for discounts and payment arrangements. (srpnet.com)
• Waiting to call 211: Appointment slots drop early. Dial 2‑1‑1 Arizona at 9:00 a.m. and refresh the search for agencies near you. (211arizona.org)

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Reality Check: Delays, Denials, and Funding Gaps

• LIHEAP demand is high: Funding varies by year and can run low in summer. In 2025, national LIHEAP distributions faced federal delays; Arizona still processes state applications, but outcomes depend on available funds. Always call to confirm local availability before applying. (theguardian.com)
• Utility rules shift: Prices, credits, and discount thresholds change. In 2025, APS issued small summer bill credits; SRP approved bigger Economy Price Plan credits starting November 2025; Southwest Gas rates changed in March 2025. Confirm current benefits before you count on them. (azcc.gov)
• Water help is limited: Federal LIHWAP ended in Arizona. Use city programs and charity partners to fill gaps (Phoenix, Tucson, EPCOR), and consider LIHEAP to offset electric used for cooling. (des.az.gov)

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Quick Reference Cheat Sheet

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Application Checklist (Print or Screenshot)

• Photo ID: Driver license or other government ID for the applicant. Upload to LIHEAP portal. (des.az.gov)
• Utility bill: Full statement with account number and service address; include shutoff notice if you got one. Share with APS, SRP, or TEP/UNS for pledge holds. (aps.com)
• Income proof: Last 30 days for adults (paystubs, SSA, child support). If you receive DES Nutrition or Cash Assistance, note “categorically eligible.” See LIHEAP requirements. (des.az.gov)
• Residency/supporting docs: Lease or landlord info if utilities are in rent. Ask CAA exactly what they require. (des.az.gov)
• Medical form (if needed): Have your provider complete APS Medical Care or TEP Medical Device Alert paperwork. (aps.com)

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If Your Application Gets Denied

• Ask for a denial reason in writing: Re‑apply if the issue is fixable (missing document, wrong account number). Use LIHEAP FAQs to understand income and point rules. (des.az.gov)
• Submit updated documents and re‑queue: If income changed, upload new stubs and ask your CAA to flag the file. While waiting, enroll in your utility’s discount program (APS Energy Support, SRP Economy Price Plan, TEP Lifeline, UNS CARES). (des.az.gov)
• Escalate when necessary: For regulated utilities, call the ACC Utilities Division to intervene after a utility complaint. Keep case numbers handy. (azcc.gov)

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County‑Specific Notes You Should Know

• Maricopa County: Outside Phoenix/Mesa/Glendale, apply through Maricopa County HSD. Phoenix uses city scheduling; Glendale posts heat relief and referrals; Mesa runs its own senior water and summer electric programs. (myhsd.maricopa.gov)
• Pima County: Use Pima County CAA and Tucson Water CARES. Summer cooling centers are mapped by the county and city. (wildfireaz.org)
• Rural Counties: NACOG and WACOG cover most northern and western areas with energy and weatherization; UNS and Southwest Gas serve many rural customers and accept pledges from partners by phone. Use Wildfire’s directory. (wildfireaz.org)

What to do if this doesn’t work: Apply for STCS if you have kids at home, then ask your city or county if they have emergency heat relief hotels or AC repair funds. (des.az.gov)

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Tables You Can Use Fast

Utility Contacts and Moratorium Snapshot

LIHEAP Benefit Reference

Water Assistance Options

Weatherization Providers (Partial)

Heat Relief and Cooling Centers

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FAQs (Arizona‑Specific)

1. How fast can LIHEAP help if I have a shutoff notice: Crisis LIHEAP can issue vendor pledges quickly once your file is complete; timing depends on your county agency’s workflow. Call the LIHEAP hotline and your local CAA to confirm. Utilities often hold accounts for “pledge pending.” (des.az.gov)
2. Are summer shutoffs banned for all electric companies: ACC‑regulated electric utilities (APS, TEP, UNS) either follow a June 1–Oct 15 moratorium or a temperature‑triggered policy; currently they’ve opted for the fixed moratorium. Always verify dates on your utility site. (azcc.gov)
3. Does SRP follow ACC rules: No. SRP is governed by an elected board and sets its own prices and discounts. Call SRP directly about holds and the Economy Price Plan; new credits expand in November 2025. (srpnet.com)
4. Is there federal water help like LIHEAP: Arizona’s LIHWAP ended due to exhausted funds in August 2023. Use city utility credits (Phoenix Project Assist, Tucson CARES, EPCOR), community partners, and LIHEAP to offset electric costs. (des.az.gov)
5. Can Southwest Gas lower my bill if I’m low‑income: Yes. Ask about LIRA and Energy Share, plus payment arrangements at 1‑877‑860‑6020. (azcc.gov)
6. What documents do CAAs usually require: Current bill, ID, last 30 days of income, and shutoff notice. See LIHEAP page and confirm with your local CAA. (des.az.gov)
7. How do I get free AC or insulation help: That’s weatherization. Apply through ADOH WAP providers; utilities like UniSource and SRP also support these projects. (housing.az.gov)
8. What if I live on tribal land: Contact your tribe’s LIHEAP office first using the Tribal LIHEAP directory (e.g., Navajo Nation LIHEAP, Tohono O’odham Family Assistance). If denied or funds are out, apply to state LIHEAP. (acf.gov)
9. Where do I report a utility that won’t work with me: For ACC‑regulated utilities, contact the ACC Utilities Division at 1‑800‑222‑7000. For SRP, escalate to SRP customer advocacy and board processes. (azcc.gov)
10. How do I find a cooling center or a ride there: Use the MAG Heat Relief Map or Pima County map, and call 2‑1‑1 Arizona for transportation options. (azmag.gov)

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What to Expect: Timelines and Wait Times

• Utilities: Payment plans can be set same‑day. Discounts (e.g., APS Energy Support) may take one or two billing cycles to appear; TEP Lifeline notes up to two cycles to enroll. Always pay the agreed plan amount while you wait. (tep.com)
• LIHEAP: Non‑crisis files often move in 10–15 business days; crisis cases can pledge faster with complete documents. Confirm your local CAA’s timeline and check your portal messages. (Timelines vary; verify locally.) (des.az.gov)
• Weatherization: Expect a waitlist; start now. Providers across Arizona reported active production in March 2025. (housing.az.gov)

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Spanish Summary — Resumen en Español

Esta es una guía rápida para madres solteras en Arizona que necesitan ayuda con sus facturas de luz, gas y agua. Aplique en línea a LIHEAP (ayuda para energía) por medio del portal A‑to‑Z Arizona; llame al 1‑866‑494‑1981 para confirmar su solicitud y pida marcarla como “crisis” si tiene aviso de desconexión. Durante el verano (1 de junio al 15 de octubre) las compañías eléctricas reguladas no desconectan por falta de pago; llame a APS, TEP o UNS para un plan de pago y descuentos. Si su proveedor es SRP, pida el “Economy Price Plan” y asistencia a través de Wildfire. Para agua, use Phoenix Water, Tucson Water CARES o EPCOR. Para centros de enfriamiento, consulte el mapa de MAG y el mapa del Condado de Pima. Nota: Esta traducción fue producida con herramientas de IA; confirme siempre en las páginas oficiales. (des.az.gov)

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About This Guide

Compiled by the ASingleMother.org Editorial Team.

This guide uses official sources including:

• Arizona Department of Economic Security (DES) — LIHEAP
• Arizona Corporation Commission (ACC) — Utilities Division
• Arizona Department of Housing — Weatherization Assistance Program
• APS Assistance Programs
• SRP Economy Price Plan and Public Pricing FAQs
• TEP Customer Assistance (Lifeline & Moratorium)
• UniSource Energy Services — CARES & Weatherization
• Southwest Gas — Customer Assistance and LIRA page at ACC
• 2‑1‑1 Arizona and Wildfire AZ — Energy Assistance

Last verified: September 2025, next review April January 2026.

Please note that despite our careful verification process, errors may still occur — email info@asinglemother.org with corrections and we respond within 72 hours.

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Disclaimer

This guide is general information, not legal advice. Programs, amounts, and rules can change. Always confirm the latest eligibility, funding, and timelines with your utility, your local Community Action Agency, the Arizona Department of Economic Security, and the Arizona Corporation Commission before you apply or make payment decisions. When in doubt, call to confirm current availability and ask for a written summary of any arrangement.

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