Utility Assistance for Single Mothers in South Carolina: The 2025 No‑Fluff Guide

Last updated: September 2025

This hub gives you the fastest paths to stop a shutoff, lower your bills, and get real help in South Carolina. You’ll find direct contacts, how to apply, what to expect, and plan‑B options when funds are tight. Use the quick actions first, then scan the sections that match your utility and county.

– – –

If You Only Do 3 Things — Emergency Actions to Take

• Call your power or gas company right now to set a payment plan and ask for a medical hold if needed: Tell the agent you need a “deferred payment arrangement” and ask about a “medical certificate” if anyone has a serious health condition. If you’re with Dominion Energy South Carolina, call 1-800-251-7234 via the main line at [Dominion Energy Customer Support], and if you use Piedmont Natural Gas, call 1-800-752-7504 using the “medical certification” steps at [Piedmont Natural Gas Medical Certification]. Learn your rights in the state’s consumer pages at [ORS Electric Bill of Rights]. (www2.dominionenergy.com)
• Apply for LIHEAP crisis help today: LIHEAP is energy bill help managed by local Community Action Agencies. Start at the state portal at [SC Office of Economic Opportunity (OEO) LIHEAP], find your county agency at [OEO “Find a Community Action Agency”], or use Upstate contact points at [SHARE (Greenville‑area) LIHEAP]. Have your disconnection notice and 30‑day income proof ready. (oeo.sc.gov)
• If your shutoff is within 24–72 hours, call the state mediator: The Office of Regulatory Staff (ORS) can intervene with regulated utilities. Call 1‑800‑922‑1531 using numbers listed at [ORS Consumer Services], see complaint steps at [PSC “File a Complaint”], and keep notes using the rights posted at [ORS Consumers — utilities overview]. (ors.sc.gov)

– – –

Quick Help Box — Numbers & Links to Keep Handy

• Utility complaint and help: Call 1‑800‑922‑1531 for ORS Consumer Services at [ORS Contact — consumer complaints], review your rights at [Electric Bill of Rights], and see non‑regulated items at [ORS Consumers page]. (ors.sc.gov)
• Find local aid fast: Dial 211 or 1‑866‑892‑9211 via [SC 211], use county pages like [United Way of Horry County 211], and the statewide overview at [United Way Association of South Carolina]. (uwasc.org)
• Benefits coaching for applications: Call SC Thrive at 1‑800‑726‑8774 on [SC Thrive — Need Help], use the contact hub at [SC Thrive — Contact], and search programs in their [Thrive Hub]. (scthrive.org)
• Public Service Commission (formal complaints): Start with ORS first, then file at [PSC “File a Complaint”], see PSC forms at [PSC Forms], and check company rate cases at [ORS Home — rate cases]. (psc.sc.gov)
• Low‑cost phone or internet (Lifeline): Check eligibility at [USAC Lifeline], apply through the [National Verifier], and note ACP ended in 2024 at [USAC — About ACP]. (usac.org)

– – –

How to Stop a Utility Shutoff in South Carolina Today

Start here if you have a shutoff notice. These steps work best when you call early in the day, have your account number ready, and remain calm and specific.

• Ask for a “deferred payment plan” and confirm the terms by text or email: Most regulated utilities must offer arrangements; natural gas guidelines explain installment options in the [ORS Natural Gas Bill of Rights], and electric rights are listed in the [ORS Electric Bill of Rights]. If the rep says “no,” ask for a supervisor and state you’re requesting a formal payment arrangement. (ors.sc.gov)
• Use medical protections: Electric and gas companies must honor a doctor‑signed “medical certificate” to delay shutoff for 30 days during winter months, renewable up to three times; see details at [Electric Bill of Rights] and gas protections at [Natural Gas Bill of Rights], and request the utility’s form immediately. Dominion confirms medical certificate help Dec 1–Mar 31 at [Dominion — Billing & Assistance]. (ors.sc.gov)
• Know the cold‑weather rule: South Carolina suspends electric disconnections when the average forecasted temperature is 32°F or below for a 45‑hour period; see policy summaries at [LIHEAP Clearinghouse — State Disconnect Policies] and recent coverage at [The State — winter shutoff rules], and ask the agent to check today’s moratorium status. (stage.liheapch.acf.hhs.gov)
• If the company won’t work with you: Call ORS Consumer Services at 1‑800‑922‑1531 via [ORS Contact] while you’re still on the line with the utility, then follow up with the PSC complaint portal at [PSC — File a Complaint] if needed. Keep copies of bills, notes, and names of reps per [ORS Consumers page] guidance. (ors.sc.gov)

What to do if this doesn’t work: Apply for LIHEAP crisis help at [OEO LIHEAP], ask your local Community Action Agency for a same‑day pledge (see [Find a CAA]), and contact 211 at [SC 211] to stack emergency aid. If you’re in a city with its own utility, also call City Hall or the utility’s “customer assistance” program (examples below). (oeo.sc.gov)

– – –

Quick Reference Cheat Sheet

(oeo.sc.gov)

– – –

Low Income Home Energy Assistance Program (LIHEAP): What single moms need to know now

LIHEAP helps with heating and cooling bills, and sometimes with deposits and reconnection fees. Start at the statewide info page at [OEO LIHEAP], use the county finder at [OEO “Find a CAA”], and bookmark the federal overview at [HHS LIHEAP Clearinghouse — SC profile]. Amounts change by county and funding; always ask your agency what’s available this month. (oeo.sc.gov)

Eligibility rules: Most South Carolina agencies use income limits at or below 150% of the Federal Poverty Guidelines; Upstate provider SHARE lists this standard on its program page at [SHARE LIHEAP details], and Waccamaw EOC confirms the 150% level on [Waccamaw EOC LIHEAP page]. Many agencies give priority to seniors, families with kids, and households with shutoff notices. (sharesc.org)

How to apply: Call your local CAA first for appointments via [OEO “Find a CAA”], check their website for online pre‑apps (like [Pee Dee CAP “Apply Now”]), and ask whether your utility accepts pledge faxes or emails the same day. Expect 10–15 business days for non‑crisis cases when funding is tight; crisis cases can be decided faster if your papers are complete. (oeo.sc.gov)

Documents you’ll need: Bring a photo ID, Social Security cards for everyone, your current bill or disconnect notice, and last 30 days of income. SHARE’s checklist at [SHARE LIHEAP details] and Aiken/Barnwell CAA’s list at [ABCCAA “Documents Needed”] show what most agencies ask for. (sharesc.org)

Plan‑B if funds are out: Ask about “waitlist and crisis holds” at [OEO LIHEAP], seek a charity pledge via [SC 211], and request a multi‑month arrangement with your utility using rights posted at [ORS Electric Bill of Rights]. (oeo.sc.gov)

– – –

Weatherization Assistance Program (WAP): Lower bills permanently

WAP fixes high‑bill problems like air leaks, unsafe heaters, and failing insulation at no cost to you. Read the South Carolina overview at [OEO Weatherization Assistance], check priority groups on [OEO WAP], and ask your CAA whether your home qualifies this year. Some agencies post local details, like Wateree’s WAP page at [Wateree WAP]. (oeo.sc.gov)

Eligibility, timing, and scope: WAP prioritizes homes with elderly residents, people with disabilities, or kids under 18, per [OEO WAP], and it may also address health and safety hazards—ask about CO alarms and ventilation tests. Wait times can be weeks to months; get on the list now through [OEO “Find a CAA”], and keep your phone on for audits. (oeo.sc.gov)

What to do if this doesn’t work: Ask about utility rebate weatherization (Dominion’s energy‑saving programs under [Dominion Save Energy]), low‑cost DIY steps the auditor recommends, and free energy tips your city water utility posts (see [Greenville Water tips]). (dominionenergy.com)

– – –

Your Rights During Winter and Medical Emergencies

South Carolina has specific protections you can use:

• Cold‑weather suspension: When the average forecasted temperature is 32°F or below for 45 hours, electric disconnections are suspended; see the statewide rule summary at [LIHEAP Clearinghouse — seasonal policies] and media confirmation at [The State — winter shutoff rules]. Ask the rep to check today’s status. (stage.liheapch.acf.hhs.gov)
• Medical certificates (Dec–Mar): Electric and gas utilities must accept a physician‑signed certificate to delay disconnection for 30 days, renewable up to three times during winter months; read details at [ORS Electric Bill of Rights] and [ORS Natural Gas Bill of Rights]. Utilities have their own forms, like [Dominion “Medical Certificates”] and [Piedmont — Medical Certification]. (ors.sc.gov)
• Third‑party notice: You can designate a trusted person to get a copy of your disconnect notice—see the right at [ORS Electric Bill of Rights]—which helps if you miss mail during a crisis. (ors.sc.gov)

What to do if this doesn’t work: Call ORS at 1‑800‑922‑1531 using [ORS Contact], file a PSC complaint at [PSC — File a Complaint], and ask a legal aid screener at [SC Legal Services (apply)] if you’re being shut off unlawfully. (ors.sc.gov)

– – –

Major Electric and Gas Utilities — What to ask for and how to reach them

Use the table to find your provider’s assistance options and the number to start a payment plan or medical hold. If you’re unsure who serves your home, check your bill or call 211.

(www2.dominionenergy.com)

Notes and tips: Dominion public pages confirm winter medical holds from Dec 1–Mar 31 at [Dominion — Billing & Assistance], Duke’s assistance pages show community funds and “cooling assistance” at [Duke Customer Assistance Programs], and Piedmont’s program partners include CAAs in Anderson, Greenville, and Spartanburg at [Piedmont Share the Warmth]. Always ask, “Can my agency send a pledge today?” so the utility pauses a shutoff if funds are committed. (dominionenergy.com)

What to do if this doesn’t work: For investor‑owned companies, contact ORS at [ORS Contact]. For co‑ops and city utilities, still call ORS for guidance (some are outside PSC authority), then contact the city manager or board listed on your utility’s site. The ORS explains which utilities it can help with at [ORS Consumers]. (ors.sc.gov)

– – –

Electric Cooperatives — Local help and “Operation Round Up”

Many co‑ops run member‑funded programs that help with utility emergencies. York Electric’s model program is [Operation Round Up — York Electric], and other co‑ops (for example, MPD Electric) post assistance info under “Operation Round Up” at [MPD Electric — Operation Round Up]. Ask your co‑op’s member services desk about hardship pledges and trusted partner agencies. (yorkelectric.net)

What to do if this doesn’t work: Co‑ops may not be fully regulated by the PSC (see guidance at [ORS Consumers]), but you can still appeal to the board and request a supervisor review and a multi‑month plan. Use 211 at [SC 211] to find a local charity able to send a pledge to your co‑op. (ors.sc.gov)

– – –

Water and Sewer Bill Help — Where to call, by city/region

Water aid is local. Call your water utility’s customer assistance line to ask for payment plans and charity referrals. If LIHWAP is referenced, note that South Carolina’s federal LIHWAP ended March 31, 2024, per [OEO LIHWAP]; many cities created replacement funds.

• Charleston Water System: Ask for a 10‑day extension or payment plan through the Customer Service team, and request a referral to water bill help via Palmetto Community Action Partnership listed on the utility’s page at [Charleston Water — Financial Assistance]. For general billing questions email or call the number posted at [Charleston Water FAQ]. (charlestonwater.com)
• Columbia Water (City of Columbia): The Customer Assistance Program pays up to 75% of a water/sewer bill, up to $1,000, with limits explained on [Columbia Water — Billing Assistance]. Call 1‑803‑545‑3300 at [Columbia Water — Payment Options] to check eligibility and schedule a review. (columbiascwater.net)
• Greenville Water: The Financial Assistance page lists local agencies, including United Way and Salvation Army, with instructions at [Greenville Water — Financial Assistance]; call 864‑241‑6000 at [Greenville Water — Ways to Pay] for payment plans. (greenvillewater.com)
• Spartanburg Water: Ask for the Customer Assistance Program and the Good Neighbor Program (managed with Salvation Army) on [Spartanburg Water — Customer Assistance]; call 864‑582‑6375 via [Spartanburg Water — Customer Experience]. (spartanburgwater.org)
• Beaufort‑Jasper Water & Sewer Authority (BJWSA): Use the Hardship Fund, administered with United Way of the Lowcountry, detailed at [BJWSA — Helping People in Need]; for connection fees, ask about the Thad Coleman Fund on [BJWSA — Thad Coleman Fund]. Customer Service is 843‑987‑9200 via [BJWSA — Contact]. (bjwsa.org)
• Grand Strand Water & Sewer Authority (Horry County): Call Customer Service at the numbers posted on [GSWSA — Customer Care] and request payment arrangements and any charity partners. (gswsa.com)
• Orangeburg Department of Public Utilities (DPU): Ask about “Project Good Neighbor” on [DPU — Project Good Neighbor] and partner referrals (OCAB CAA) listed under [DPU — Need Help?]. Main Customer Service lines are posted at [DPU — Contact Us]. (orbgdpu.com)

Plan‑B for water bills: Since [OEO LIHWAP] ended in 2024, lean on city hardship funds, United Way at [SC 211], and your county CAA at [OEO “Find a CAA”] for one‑time pledges. (oeo.sc.gov)

– – –

Internet and Phone Help — What still exists after ACP

The federal Affordable Connectivity Program (ACP) ended June 1, 2024; see the FCC and USAC notices at [FCC — ACP update], [USAC — About ACP], and [FCC — ACP Consumer FAQ]. Keep service by switching to Lifeline, which still offers up to $9.25 monthly for phone or internet; check rules at [USAC Lifeline] and apply via the [National Verifier]. Ask your provider about low‑income plans that continue without ACP. (fcc.gov)

What to do if this doesn’t work: Use 211 at [SC 211] to find device or Wi‑Fi programs near you, ask your kids’ school district about hotspot lending, and consider lower‑speed but stable plans while you stabilize power and water. (uwasc.org)

– – –

Local Community Action Agencies and Key Contacts

Here are examples and how to reach them. For a complete map, use the county selector at [OEO “Find a CAA”], read the OEO program page at [OEO LIHEAP], and confirm each office’s hours before driving.

(oeo.sc.gov)

What to do if this doesn’t work: If your agency is out of funds, ask to be wait‑listed at [OEO LIHEAP], get a charity referral from [SC 211], and contact your utility again to confirm a new shutoff date after a pending pledge. (oeo.sc.gov)

– – –

Common Mistakes to Avoid

• Waiting until the day of disconnection: Start calls as soon as you get the notice. Use the rights pages at [ORS Electric Bill of Rights], log a mediation request with [ORS Consumer Services], and line up a charity pledge via [SC 211] the same day. (ors.sc.gov)
• Turning in incomplete LIHEAP files: Missing Social Security cards or income proof slows approvals. Follow local checklists like [SHARE LIHEAP] and [ABCCAA documents], and ask for a “same‑day pledge pending docs” note if a shutoff is close. (sharesc.org)
• Not requesting medical protections: If anyone has a serious condition, ask for the utility’s form and have a doctor sign it; rules are posted at [ORS Electric Bill of Rights] and [ORS Natural Gas Bill of Rights], with examples at [Dominion Medical Certificates]. (ors.sc.gov)
• Assuming ACP is still active: ACP ended in 2024; switch to Lifeline at [USAC Lifeline] and apply via the [National Verifier], then ask your provider about non‑ACP low‑income plans. (usac.org)

– – –

Reality Check — Delays, Denials, and Funding Gaps

• Seasonal bottlenecks happen: Funding often opens in fall and runs tight after cold snaps. OEO posts statewide program info at [OEO LIHEAP]; city hardship programs like [Columbia Water’s CAP] and [Charleston Water Assistance] can bridge gaps. Always call to confirm current funds. (oeo.sc.gov)
• Not all utilities are PSC‑regulated: Many city water systems and co‑ops aren’t fully under PSC control. ORS explains coverage at [ORS Consumers page], and the PSC complaint path is posted at [PSC — File a Complaint]; still contact both if you can’t resolve a dispute. (ors.sc.gov)
• Winter protections are limited: The 32°F/45‑hour electric rule and 30‑day medical holds help, but you still owe the bill; see [LIHEAP Disconnect Policies] and [Electric Bill of Rights], and keep paying current usage while the hold is active. (stage.liheapch.acf.hhs.gov)

– – –

Application Checklist — Print or Screenshot and Use This

• Photo ID for the applicant: SC license or ID; check examples on [ABCCAA documents] and [SHARE LIHEAP checklist]. (abccaa.org)
• Social Security cards for everyone in the home: Most agencies require physical cards per [ABCCAA documents]; ask if a SSA printout is allowed. (abccaa.org)
• Last 30 days of household income: Pay stubs, child support, SSI/SSDI, or unemployment; itemized on [SHARE LIHEAP] and [Wateree locations page]. (sharesc.org)
• Current bill and any disconnect notice: Include account number; utilities post upload portals like [Dominion Customer Support] and [Greenville Water account portal]. (www2.dominionenergy.com)
• Lease or proof of address: Some agencies ask for a lease; check your agency’s site via [OEO “Find a CAA”] and bring a lease or letter. (oeo.sc.gov)

– – –

Step‑by‑Step: LIHEAP application flow

• Step 1 — Call for an appointment: Find your agency at [OEO county finder], ask for “crisis” if you have a shutoff, and write down the intake line they give you (e.g., [Wateree appointment line]). (oeo.sc.gov)
• Step 2 — Gather documents: Use the checklist above and follow local lists at [SHARE LIHEAP] and [ABCCAA] to avoid delays. (sharesc.org)
• Step 3 — Ask about same‑day pledges: Many agencies can send a pledge to your utility so the shutoff pauses; coordinate with the utility per [ORS Electric Bill of Rights]. (ors.sc.gov)
• Step 4 — Track status: If you don’t hear back in 3–5 days, call, then escalate to ORS mediation at [ORS Contact] if a shutoff is still scheduled. (ors.sc.gov)

Plan‑B if this doesn’t work: Get a payment plan with your utility (see [Dominion Billing & Assistance]), ask for a charity pledge via [SC 211], and request a medical hold with the utility’s form (see [Piedmont Medical Certification]). (dominionenergy.com)

– – –

Resources by Region — Where single moms usually find help fastest

Use these region snapshots to jump straight to your likely providers and agencies. Always confirm hours and funds before you go.

Columbia / Richland–Lexington

Start with [Columbia Water — Customer Assistance Program], see energy options with [Dominion Energy SC], and apply with [Wateree Community Actions] at their Richland office. If you have gas with [Piedmont Natural Gas], ask about medical certification in winter. (columbiascwater.net)

What to do if this doesn’t work: Call [ORS Consumer Services], check 211 at [SC 211], and file a PSC case at [PSC — File a Complaint] if you can’t resolve it. (ors.sc.gov)

Charleston / Berkeley / Dorchester (Tri‑County)

Ask [Charleston Water System] for extensions and PCAP referrals on [Financial Assistance], explore [Dominion Energy billing help], and apply through [Palmetto Community Action Partnership]. For Santee Cooper power (some Berkeley/Horry/Georgetown customers), ask about [Community Cares]. (charlestonwater.com)

What to do if this doesn’t work: Call [ORS Consumer Services], check [SC 211] for tri‑county partners, and ask a local legal navigator via [SC Legal Services (apply)] if a shutoff seems improper. (ors.sc.gov)

Greenville / Spartanburg / Anderson / Pickens (Upstate)

For electric, many households use [Duke Energy assistance finder]; for gas, ask [Piedmont Share the Warmth] agencies. Apply for LIHEAP with [SHARE], and for water, try [Greenville Water Financial Assistance] or [Spartanburg Water Customer Assistance]. (duke-energy.com)

What to do if this doesn’t work: Request ORS mediation at [ORS Contact], ask 211 at [SC 211] for United Ministries or Salvation Army pledges, and check [GLEAMNS notices] if you live in their counties. (ors.sc.gov)

Horry / Georgetown / Williamsburg (Grand Strand and inland)

If you’re a direct Santee Cooper customer, ask about [Community Cares]; for water, contact [GSWSA Customer Care], and for LIHEAP apply via [Waccamaw EOC LIHEAP]. Many neighbors also have [Dominion Energy] electric in certain areas—still ask for payment plans. (santeecooper.com)

What to do if this doesn’t work: Call [ORS Consumer Services], try [SC 211] for United Way of Horry County leads, and ask your city utility if they have hardship funds. (ors.sc.gov)

Florence / Marion / Dillon (Pee Dee)

Apply with [Pee Dee CAP], request Duke assistance via [Duke Customer Assistance Programs], and contact city water offices early. If you’re in an Orangeburg‑area DPU footprint, ask about [Project Good Neighbor]. (peedeecap.org)

What to do if this doesn’t work: Call [ORS] and scan [SC 211] for churches that pledge to utilities. (ors.sc.gov)

York / Rock Hill / Lancaster / Chester / Union

Use [Carolina Community Actions] for LIHEAP, check [York Electric Operation Round Up] if you’re a co‑op member, and if your gas is through [York County Natural Gas “Feel the Heat”], apply with their partner agencies. City of Rock Hill customers should ask their utilities office about payment plans. (carolinacommunityactions.org)

What to do if this doesn’t work: Call [ORS Consumer Services] and consult [SC 211] for P.A.T.H., Pilgrim’s Inn, and Hope of Rock Hill. (ors.sc.gov)

Aiken / Barnwell / Lexington

Apply through [Aiken‑Barnwell CAA], request Dominion arrangements at [Dominion Billing & Assistance], and, if you’re on city water, ask for hardship programs (Aiken/Barnwell offices list documents at [ABCCAA documents]). (abccaa.org)

What to do if this doesn’t work: Use [SC 211] for OCAB and local church partners, and escalate with [ORS Contact]. (uwasc.org)

Beaufort / Jasper (Lowcountry)

Try BJWSA’s Hardship Fund at [Helping People in Need] and Thad Coleman at [Thad Coleman Fund], check [Dominion] for electric, and apply LIHEAP with the local CAA listed in [OEO “Find a CAA”]. (bjwsa.org)

What to do if this doesn’t work: Call [SC 211] for United Way of the Lowcountry partners and request ORS mediation at [ORS Contact] if you have a regulated utility. (uwasc.org)

– – –

Local Organizations, Charities, Churches, and Support Groups

When LIHEAP funds pause, layer local help. Use [SC 211] to locate a nearby Salvation Army, check Greenville’s examples at [Greenville Water Financial Assistance], and ask Orangeburg’s CCMO hub via [DPU — Need Help?] for a “Project Good Neighbor” pledge. Also look at your co‑op’s roundup program on [York Electric Operation Round Up]. (uwasc.org)

What to do if this doesn’t work: Ask your child’s school social worker for a one‑time pledge lead, contact [SC Thrive] for benefit screening, and call [ORS Consumer Services] if you need a pause while you coordinate aid. (scthrive.org)

– – –

Diverse Communities — Tailored paths that work

• LGBTQ+ single mothers: Ask utilities for “third‑party notice” so a trusted friend also gets any disconnect letter per [ORS Electric Bill of Rights], search inclusive partners via [SC 211], and ask your CAA’s case manager about safety‑first address privacy if you’re fleeing violence. Many United Way agencies list LGBTQ supports inside [SC 211]. (ors.sc.gov)
• Single mothers with disabilities or with a disabled child: Request Braille or large‑print bills through [Piedmont Assistance Programs], ask Dominion about large‑print options shown on [Dominion Billing & Assistance], and use the state’s equipment distribution numbers (TTY) posted on [ORS Contact] for accessible communication. Ask for “ADA accommodations” when booking LIHEAP appointments. (piedmontng.com)
• Veteran single mothers: Contact the South Carolina Department of Veterans’ Affairs at [SCDVA — Benefits & Claims] for free claims help, call VA’s main line at 1‑800‑827‑1000 from [SCDVA claims assistance], and use [SC 211] for rapid shelter or energy pledges if needed. Beware paid “advisers”; accredited help is free through [SCDVA]. (scdva.sc.gov)
• Immigrant and refugee single moms: Ask for a language interpreter at your utility (they must note your preferred language); find multilingual assistance through [SC 211], get application help from [SC Thrive] (English/Spanish), and apply for legal help on [LawHelp.org/SC] if you face shutoff tied to landlord disputes. (uwasc.org)
• Tribal‑specific resources: Households connected to the Catawba Indian Nation can call tribal social services first, then stack support with [USAC Lifeline] and local CAAs at [OEO “Find a CAA”]. For co‑op members near Rock Hill, ask [York Electric Operation Round Up] for agency partners. (usac.org)
• Rural single moms with limited access: Ask for phone‑based intake with your CAA via [OEO “Find a CAA”], tell utilities you need mailed or texted payment plan confirmations from [Dominion Customer Support], and use Lifeline at [USAC Lifeline] for a reliable cell plan to handle callback windows. (oeo.sc.gov)
• Single fathers: Programs here are household‑based. Use [OEO LIHEAP], call [ORS Consumer Services] for mediation, and apply for SNAP/TANF through [SC DSS SNAP — apply] if groceries are crowding out bill money. (oeo.sc.gov)
• Language access notes: Ask for large‑print bills (see [Dominion Billing & Assistance]), Braille or big‑type statements ([Piedmont Assistance Programs]), and interpreter services via your utility or CAA appointment desk at [OEO “Find a CAA”]. TTY information is posted at [ORS Contact]. (dominionenergy.com)

What to do if this doesn’t work: Request a supervisor, state your accommodation need, then involve [ORS Consumer Services] for regulated utilities. Combine utility flags (medical, language) with charity pledges from [SC 211]. (ors.sc.gov)

– – –

County‑by‑County Variations That Matter

• Richland & Lexington: Water aid is stronger through [Columbia Water’s CAP]; energy is mostly [Dominion] with CAA help from [Wateree Community Actions]. (columbiascwater.net)
• Greenville & Spartanburg: LIHEAP runs through [SHARE] or [GLEAMNS] depending on the address; many homes use [Duke Energy] plus [Piedmont NG]. Water aid exists via [Greenville Water] and [Spartanburg Water]. (sharesc.org)
• Horry & Georgetown & Berkeley: If you have [Santee Cooper] directly, ask about [Community Cares]; others may have [Dominion] or co‑ops. Water aid is often with [GSWSA]. (santeecooper.com)
• Orangeburg area: City utility customers can use [Project Good Neighbor] and OCAB CAA per [DPU — Need Help?]. (orbgdpu.com)

– – –

Troubleshooting: If Your Application Gets Denied

• Ask for the appeal process in writing: OEO explains you can appeal a LIHEAP denial through your CAA and then to the state office; see instructions at [OEO LIHEAP — appeals]. Request a copy of your file. (oeo.sc.gov)
• Correct the issue and re‑apply: Fix missing docs using lists at [ABCCAA documents] and [SHARE LIHEAP]. Ask if a crisis appointment opens sooner. (abccaa.org)
• Escalate back to your utility: Present your pending appeal and request a short extension per [ORS Electric Bill of Rights]. If refused, call [ORS Consumer Services] and reference your confirmation number. (ors.sc.gov)

– – –

FAQs (South Carolina‑specific)

1. How fast can crisis LIHEAP stop a shutoff: If your file is complete, agencies can send a pledge the same day, which many utilities honor; start via [OEO “Find a CAA”], ask your utility’s credit team indicated at [Dominion Customer Support], and call [ORS] if the utility won’t accept the pledge. (oeo.sc.gov)
2. What if my landlord controls the utility account: You may still qualify for help if you’re responsible for the bill; check local policies with [OEO LIHEAP], use legal help at [LawHelp.org/SC] if there’s a dispute, and ask [ORS Consumer Services] how to proceed with a master‑meter building. (oeo.sc.gov)
3. Can utilities disconnect me during extreme cold: Electric disconnections are suspended when the average forecasted temperature is ≤32°F for 45 hours; see [LIHEAP seasonal protections] and [The State — cold rule]. You still owe current charges. (stage.liheapch.acf.hhs.gov)
4. Do I qualify for a medical hold without a doctor: No. You need a physician‑signed certificate (30 days, renewable up to three times in winter) per [ORS Electric Bill of Rights] and [ORS Natural Gas Bill of Rights]. Ask your utility for the exact form, like [Dominion Medical Certificates]. (ors.sc.gov)
5. Does South Carolina still have federal water bill help: South Carolina’s LIHWAP ended March 31, 2024 per [OEO LIHWAP]. Use city hardship funds like [Columbia Water’s CAP] or [Charleston Water Assistance], and call [SC 211]. (oeo.sc.gov)
6. What if I’m with a co‑op or city utility: Many are outside PSC rate regulation; see [ORS Consumers] for coverage, but you can still request plans, appeal to the board, and ask charities via [SC 211]. (ors.sc.gov)
7. What replaces ACP internet discounts: ACP ended, per [USAC — About ACP] and [FCC ACP FAQ]. Use [USAC Lifeline] and ask providers about low‑income plans. (usac.org)
8. Who do I call if the utility ignores my payment arrangement: Document everything and call [ORS Consumer Services] with your notes; if unresolved, file with [PSC — File a Complaint] and attach proof. Review your rights at [Electric Bill of Rights]. (ors.sc.gov)
9. What if I cannot get to the office: Ask for phone or online intake at [OEO “Find a CAA”], request accessible bills through [Piedmont Assistance Programs] or [Dominion Billing & Assistance], and use [SC Thrive] to complete related benefits from home. (oeo.sc.gov)
10. Where can I get legal help if a shutoff is tied to a landlord dispute: Apply at [SC Legal Services — intake] via [LawHelp.org/SC], call the SC Bar’s [Lawyer Referral Service], and check the state resource hub at [SC Access to Justice]. (lawhelp.org)

– – –

Tables You Can Use Quickly

Utility Contacts & Programs Snapshot

(www2.dominionenergy.com)

LIHEAP & Weatherization — Where to start by region

(oeo.sc.gov)

Expected timelines (typical)

(www2.dominionenergy.com)

Water/Sewer Hardship Funds

(columbiascwater.net)

Phone and Internet Support (Post‑ACP)

(usac.org)

– – –

Real‑World Examples You Can Copy

• Charleston mom stopping a water shutoff: She called [Charleston Water Assistance] for a 10‑day extension, scheduled LIHEAP with [PCAP], and got a same‑day pledge while asking Dominion for a budget plan via [Dominion Billing & Assistance]. Result: no shutoff; balance split over six months. (charlestonwater.com)
• Greenville mom with a medical hold: With an oxygen‑dependent child, she requested the utility’s medical form per [ORS Electric Bill of Rights], had the pediatrician sign, and got a 30‑day winter hold while [SHARE LIHEAP] processed a pledge. (ors.sc.gov)
• Orangeburg family and city utility: They contacted [DPU — Need Help?], obtained a Project Good Neighbor referral, and the charity pledge paused disconnection while a WAP audit was scheduled through [OEO WAP]. (orbgdpu.com)

– – –

Quick “Stop the Shutoff” Script

• Opening: “I’m calling to set up a deferred payment arrangement on account [number]. I can pay $Xtodayand$Y on [date]. Please confirm by text or email.”
• Medical: “A medical condition makes loss of service dangerous. Please send your medical certificate form to my email now.”
• If denied: “I understand. Please escalate me to a supervisor. I’m also contacting the state mediator at ORS right now.”

Use your rights as posted at [ORS Electric Bill of Rights] and [ORS Natural Gas Bill of Rights], and keep the ORS number handy from [ORS Contact]. (ors.sc.gov)

– – –

Spanish Summary — Resumen en español (traducción generada por herramientas de IA)

• Dónde pedir ayuda para luz y gas: Llame a su compañía para un plan de pago y pida un certificado médico de invierno si hay una condición de salud; vea [Derechos del Consumidor — Electricidad] y soporte de [Dominion Energy — Asistencia de facturación]. Para ayuda de LIHEAP, busque su agencia local en [OEO LIHEAP] o marque [SC 211] para recursos cercanos. (ors.sc.gov)
• Agua y alcantarillado: Programas locales como [Columbia Water — Ayuda al Cliente], [Charleston Water — Asistencia] y [BJWSA — Helping People] pueden cubrir una parte de la cuenta. LIHWAP terminó en 2024; confirme fondos actuales. (columbiascwater.net)
• Internet y teléfono: El programa ACP terminó; use [Lifeline de USAC] y aplique por [National Verifier], y llame a [SC Thrive] para ayuda con solicitudes. (usac.org)

– – –

About This Guide

Compiled by the ASingleMother.org Editorial Team.

This guide uses official sources including:

• [South Carolina Office of Regulatory Staff (ORS) — Consumers & Bill of Rights]
• [SC Office of Economic Opportunity (OEO) — LIHEAP, LIHWAP, and Weatherization]
• [Dominion Energy South Carolina — Billing & Assistance]
• [Duke Energy — Customer Assistance Programs and Finder]
• [Piedmont Natural Gas — Share the Warmth and Medical Certification]
• [City of Columbia Water — Customer Assistance Program]
• [Charleston Water System — Financial Assistance]
• [Greenville Water — Financial Assistance]
• [Spartanburg Water — Assistance Programs]
• [BJWSA — Hardship & Thad Coleman Funds]
• [USAC Lifeline & National Verifier]
• [SC 211 — United Way]

Last verified September 2025, next review April January 2026.

Please note that despite our careful verification process, errors may still occur — email info@asinglemother.org with corrections and we respond within 72 hours.

– – –

Disclaimer

This guide is for information only. Always confirm program availability, amounts, and timelines with the official agency or utility before applying. Policies and funding can change quickly. For disputes with regulated utilities, use the state mediator at [ORS Consumer Services] and the formal complaint route at [PSC — File a Complaint]. For legal advice, apply through [SC Legal Services / LawHelp.org/SC] or consult the [SC Bar Lawyer Referral Service]. (ors.sc.gov)

– – –

What to do if any link or phone number here doesn’t work

We verified program pages and phone numbers as of September 15, 2025 using state and utility sources. If a link is broken, start at the home page of the agency (e.g., [ORS], [OEO], [Dominion Energy SC]), use site search for the program name, or call the main numbers listed on their contact pages. (ors.sc.gov)

– – –

Tip: Screenshot the Quick Help Box and the Application Checklist so you don’t lose them while on hold. Keep copies of every bill, email, and pledge in a single folder until your balance is fully cleared.

---

🏛️More South Carolina Resources for Single Mothers

Explore all assistance programs in 34 categories available in South Carolina

You may also need: Housing Assistance Emergency Assistance

• 📋 Assistance Programs
• 💰 Benefits and Grants
• 👨‍👩‍👧 Child Support
• 🌾 Rural Single Mothers Assistance
• ♿ Disabled Single Mothers Assistance
• 🎖️ Veteran Single Mothers Benefits
• 🦷 Dental Care Assistance
• 🎓 Education Grants
• 📊 EITC and Tax Credits
• 🍎 SNAP and Food Assistance
• 🔧 Job Training
• ⚖️ Legal Help
• 🧠 Mental Health Resources
• 🚗 Transportation Assistance
• 💼 Job Loss Support & Unemployment
• 🥛 WIC Benefits
• 🏦 TANF Assistance
• 🏠 Housing Assistance
• 👶 Childcare Assistance
• 🏥 Healthcare Assistance
• 🚨 Emergency Assistance
• 🤝 Community Support
• 🎯 Disability & Special Needs Support
• 🛋️ Free Furniture & Household Items
• 🏫 Afterschool & Summer Programs
• 🍼 Free Baby Gear & Children's Items
• 🎒 Free School Supplies & Backpacks
• 🏡 Home Buyer Down Payment Grants
• 🤱 Postpartum Health & Maternity Support
• 👩‍💼 Workplace Rights & Pregnancy Protection
• 💼 Business Grants & Assistance
• 🛡️ Domestic Violence Resources & Safety
• 💻 Digital Literacy & Technology Assistance
• 🤱 Free Breast Pumps & Maternity Support
• 📈 Credit Repair & Financial Recovery