Last Updated on September 22, 2025 by Rachel

Utility Assistance for Single Mothers in Tennessee

Last updated: September 2025

If you need help keeping the lights, heat, water, or internet on, act fast and use the tools below. This guide focuses on Tennessee programs and real next steps for single moms. Every paragraph includes direct links so you can click through and apply or call right away.

---

If You Only Do 3 Things — Emergency Actions to Take

• Call your utility and set up a payment plan today. Ask for a medical or hardship hold if anyone in the home uses life‑sustaining equipment. Use the customer lines for your utility, like the 24/7 NES line at 615-736-6900 via the NES energy assistance page, the MLGW Customer Care Center at 1-901-544-6549 on the MLGW site, or EPB at 1-423-648-1372 on the EPB support pages. To escalate if needed, use the TVA Complaint Resolution Process and the Tennessee Public Utility Commission helpline. (nespower.com)
• Apply for energy help through LIHEAP now. Use Tennessee’s state page at THDA for LIHEAP, your local agency portal linked by your community action agency, and the national LIHEAP search tool at EnergyHelp. For emergency shutoff notices, ask the agency about “crisis” help and when funds are available. (thda.org)
• Call 211 to find same‑week help from local nonprofits. Dial 2‑1‑1, text your ZIP to 898‑211 through United Way centers, or search your city’s 211 directory. Ask for utility help, cooling centers, and shutoff prevention programs. (uwtn.org)

---

Quick Help Box — Keep These Handy

• Hotlines: Call 2‑1‑1 through United Ways of Tennessee, or use the Nashville 211 Helpline to text your ZIP to 898‑211, or the Chattanooga 211 line for 423‑265‑8000 help. (uwtn.org)
• State energy help: Use the Tennessee Housing Development Agency LIHEAP page, the THDA Weatherization page, and the LIHEAP Clearinghouse Tennessee profile for benefit ranges and agency contacts. (thda.org)
• Regulators and escalation: Call TVA’s Complaint Resolution Process at 1‑888‑289‑8409, file a TPUC utility complaint at the Consumer Services page, or call TPUC toll‑free at 1‑800‑342‑8359. (tva.com)
• Memphis energy programs: Use MLGW’s On Track page for payment plans, watch MLGW’s Plus‑1 updates, and check MIFA Emergency Services for current assistance status. (mlgw.com)
• Knoxville/Chattanooga utilities: Use KUB’s Project Help and Payment Assistance hub, EPB’s Power Share and Home Uplift programs, and Tennessee American Water’s Project Water Help. (kub.org)

---

How to Stop a Utility Shutoff in Tennessee Today

Start with your utility because a fast arrangement can pause collections. Then layer on aid from LIHEAP and local charities, and escalate if needed.

• Call your utility now: Ask for a payment plan and any shutoff moratoriums in effect. Use NES’s energy assistance page and line at 615‑736‑6900, EPB’s 423‑648‑1372 line for a 7‑day extension, and MLGW’s Customer Care Center for payment plans. If you’re with a co‑op or city utility, find phone numbers on your bill or your utility’s site. (nespower.com)
• Request a medical hardship hold: Tennessee rules require regulated utilities to delay disconnection for 30 days with written certification from a physician, public health, or social service official. NES also has a Life Support program for customers with life‑sustaining equipment; enroll by calling Customer Relations. Always follow up with a written doctor’s note. (casetext.com)
• Apply for LIHEAP crisis help: Go to the THDA LIHEAP page, contact your local agency like Knoxville‑Knox County CAC or Shelby County CSA, and ask about “crisis” processing if you have a cut‑off notice. Agencies pay your vendor directly. (thda.org)
• Use 211 to stack local funds: Ask about NeedLink Nashville (NES bills), Salvation Army local financial aid, and United Way grants near you. Many nonprofits bridge small gaps while LIHEAP processes. (needlink.org)
• Escalate if talks stall: For TVA‑served power companies, file with TVA’s Complaint Resolution Process and then note your case with your utility. For investor‑owned utilities or certain water companies, call TPUC at 1‑800‑342‑8359. (tva.com)

What to do if this doesn’t work: Ask your clinic or social worker to fax the medical certification to your utility; call your local LIHEAP agency office and request a same‑day crisis slot; then file a TV A or TPUC complaint and get a case number before end of business. Use United Way 211 to locate a church partner like NeedLink Nashville or MIFA triage lines that can sometimes stop a shutoff with a confirmation email to your utility. (tva.com)

---

Tennessee Energy Help You Can Apply for Right Now

LIHEAP (energy bill help)

The fastest statewide program for energy bills is the LIHEAP benefit run by THDA. Apply through the state LIHEAP page, your county agency like Knoxville‑Knox County CAC, or the national EnergyHelp portal. Tennessee pays your utility directly after approval. (thda.org)

• Eligibility: Tennessee uses 60% of State Median Income; see THDA’s posted income limits and local agency pages that list the monthly chart. Households with seniors, disabilities, young children, or a shutoff notice often get priority. (thda.org)
• How much help: THDA states that for the 2026 program year (applications opening November 1, 2025), benefits range from $174to$750 depending on energy burden. For FY2025, the LIHEAP Clearinghouse listed $600–$1,000 for regular benefits and up to $1,000 for crisis, which shows amounts can vary year to year and by funding. Always check the live state page and your agency’s updates before you apply. (thda.org)
• When to apply: THDA says no benefit payments will be made in October 2025 and online applications open November 1, 2025 for the new cycle. Some counties are already out of FY2025 funds, like Shelby County CSA, and will restart in November. Apply early each cycle. (thda.org)
• Processing time: Processing varies by agency and workload. Online systems help, but crisis cases get priority. If your power is at risk, tell staff you have a shutoff notice and ask for the crisis track at intake. Use EnergyHelp’s hotline at 1‑866‑674‑6327 if you can’t find your local office. (liheapch.acf.hhs.gov)

What to do if this doesn’t work: Ask your utility for a short extension while LIHEAP processes; then apply for another local fund like NeedLink Nashville for NES bills, Salvation Army’s financial assistance in your county, or United Way 211 referrals. If you’re in Memphis and LIHEAP is closed, call MLGW’s On Track for payment plans and check MLGW’s Plus‑1 news for when intake reopens. (needlink.org)

Weatherization Assistance (cut your bill long‑term)

Weatherization fixes the home so your monthly bill drops. THDA’s Weatherization page lists local agencies, and the TN Department of Health’s healthy homes page lists best practices and partner links. If your utility offers Home Uplift through TVA, apply there too and combine programs when allowed. (thda.org)

• Eligibility: Most Tennessee WAP slots serve households at or below 200% of the Federal Poverty Level, with priority for seniors, people with disabilities, and children. Your local agency confirms. (thda.org)
• What you get: Common upgrades include air sealing, duct sealing, and added insulation after an energy audit. These changes can make your home safer and cheaper to heat and cool. (thda.org)
• Home Uplift: TVA’s Home Uplift provides an average of about $10,000infreeenergyupgradestoeligiblehomes,withseveralTennesseeutilitiesparticipating;EPBnotesmorethan900localupgradesandaveragebillsavingsover$400 per year. Check TVA’s central page and your utility’s Home Uplift page. (energyright.com)

What to do if this doesn’t work: If waitlists are long, ask your utility about smaller efficiency fixes or kits, KUB’s “Connect to Savings” resources, and roundup‑funded programs like NES’s Power of Change or KUB’s Round It Up that fund future upgrades. Reapply each season and ask to be called if slots open. (kub.org)

---

Internet and Phone Support After ACP Ended

With the Affordable Connectivity Program ended in 2024, use Lifeline to lower your monthly phone or internet bill. The FCC ACP page confirms the program wind‑down and end; the USAC Lifeline page shows current monthly discounts. Pair Lifeline with a low‑cost plan from your provider. (fcc.gov)

• Lifeline benefit: Up to $9.25/monthoffforeligiblehouseholds,andupto$34.25/month on qualifying Tribal lands. You qualify by income or if you get SNAP, Medicaid, or other listed benefits. Apply through the National Verifier and your provider. (usac.org)
• Scam warning: The FCC warns some sites still ask for ACP enrollments even though ACP ended; report suspicious ACP sign‑ups to the FCC complaint center. (fcc.gov)

What to do if this doesn’t work: Ask your provider about hardship credits; check library hotspots or school hotspot lending; and contact 211 to locate digital inclusion programs and device banks near you. The Supreme Court’s 2025 ruling keeping the Universal Service Fund intact helps Lifeline continue, so re‑check eligibility if your income recently changed. (reuters.com)

---

Shutoff Protections and Your Rights

• Medical hardship hold: Tennessee rules provide for a 30‑day delay of disconnection when a physician, public health officer, or social service official certifies that termination will aggravate a medical emergency for a household member. Utilities must offer payment arrangements; ask for “third‑party notification” so a trusted person also gets notices. (casetext.com)
• TVA oversight of local power companies: TVA’s Complaint Resolution Process can help if your TVA‑served utility won’t work with you; call 1‑888‑289‑8409 or file online. For investor‑owned utilities (like Piedmont Natural Gas/Spire Tennessee once approved) and some water companies, call TPUC at 1‑800‑342‑8359. (tva.com)
• Extreme weather pauses vary: Some local utilities voluntarily pause cutoffs in dangerous heat or cold; for example, NES has halted disconnections during intense heat waves. Always ask your own utility for current policies. (wsmv.com)

What to do if this doesn’t work: Get your medical form signed the same day; ask the utility to email/fax the form to your clinic; request a supervisor if front‑line staff say “no.” Then file a TVA or TPUC complaint, give the case number to your utility, and call 211 to find a nonprofit that can email a “pledge” to your utility. (tva.com)

---

Program Quick‑Compare (Energy, Water, Internet)

---

What You’ll Likely Need to Apply (Energy)

Use this list for LIHEAP, utility programs, and nonprofits. Uploads and scans are fine for most agencies.

• Photo ID for the applicant, Social Security numbers/cards for all household members, and proof of address shown on the bill. You’ll find these listed on the THDA LIHEAP page, on county sites like CAC, and on nonprofit intake pages such as NeedLink. (thda.org)
• Proof of income for the last 30 days for adults, including pay stubs, unemployment, Social Security, child support, or zero‑income declarations. Check the CAC checklist, the Shelby CSA income chart, and your local agency’s instructions. (knoxcac.org)
• Your most recent bill (or cut‑off notice) with account number; agencies pay vendors directly. THDA notes payments go to the utility, not to you. (thda.org)

What to do if this doesn’t work: Ask the agency about acceptable alternatives (school ID, birth certificate for infants), use the One DHS portal scanner kiosks if you don’t have a smartphone, and ask your utility to email you a 12‑month usage/billing printout while you’re in the lobby. (tn.gov)

---

Quick Reference Cheat Sheet

---

Application Checklist You Can Screenshot

• Photo ID: Driver’s license or other government ID for the applicant — listed on county LIHEAP pages and THDA. (knoxcac.org)
• Social Security numbers: For all household members; infants can use a birth certificate if the card isn’t issued yet per local checklists. (knoxcac.org)
• Income proof (last 30 days): Pay stubs, benefits letters, or a zero‑income form; see the CAC required documents and Shelby CSA guidance. (knoxcac.org)
• Most recent bill: With account number and any shutoff date; THDA notes vendors are paid directly. (thda.org)
• Medical note (if needed): If someone relies on powered medical equipment, ask your doctor or health department for the 30‑day hold certification; NES Life Support requires a doctor’s letter too. (casetext.com)

---

Common Mistakes to Avoid

• Waiting for the shutoff date: Start the payment plan call now, then file LIHEAP, and ask a nonprofit to email a pledge. Use NES/EPB/MLGW assistance pages to start the clock. (nespower.com)
• Sending originals: Agencies ask for copies or uploads; THDA and TDHS warn against mailing originals. Use the One DHS portal for uploads. (tn.gov)
• Skipping medical certification: A doctor’s note can pause a cut‑off up to 30 days. Regulated utilities must honor it; NES also has Life Support enrollment. (casetext.com)
• Relying on ACP: ACP ended; switch to Lifeline and a low‑cost plan to avoid surprises on your next bill. (fcc.gov)

What to do if this doesn’t work: Ask your clinic to email or fax the medical form directly; take photos of your documents and upload; and keep a log of every call before filing with TVA or TPUC. (tva.com)

---

Reality Check: Delays, Denials, and Funding Gaps

• Funding runs out: Some counties post “out of funds” notices late in the program year. Shelby County CSA announced FY2025 funds were exhausted in September 2025 and would restart in November. Plan for a 6–8 week gap near fiscal year end. (shelbycountycsa.org)
• Memphis transitions: The MLGW Plus‑1 program is moving in‑house from MIFA; July 2025 updates said intake paused during the transition, and other Memphis funds reported heavy demand. Check MLGW’s news page weekly. (mlgw.com)
• Heat and storm impacts: Utilities sometimes pause disconnections during extreme heat; NES has done so during dangerous heat waves, but always call to confirm. (wsmv.com)

What to do if this doesn’t work: Use 211 to find churches that can pledge small amounts; ask your utility for a two‑part plan (today’s payment plus balance next payday); and request supervisor review with your LIHEAP case number attached. (uwtn.org)

---

Step‑by‑Step: How to Apply for LIHEAP in Tennessee

• Check eligibility: Review THDA LIHEAP rules, then compare your gross income to the posted 60% SMI chart on your county site like Shelby CSA. If you’re close, apply; workers do final math. (thda.org)
• Gather documents: Use the checklist above and your county’s list (Knox CAC has a clear list). Take photos of each document. (knoxcac.org)
• Apply online or in person: Start at THDA’s LIHEAP page for the online portal date, at your county portal like CAC’s intake windows, or by calling your agency to get a paper packet. (thda.org)
• Tell them if it’s a crisis: If you have a shutoff notice, put “crisis” on the application and upload the notice. Ask for the crisis track when you drop it off. Agencies pay vendors directly. (thda.org)
• Track status: Use your portal if offered, call your case worker, and ask for an email confirming your application date and missing items. If your utility will accept a pledge letter, ask the agency to send one. (knoxcac.org)

What to do if this doesn’t work: Call the EnergyHelp hotline at 1‑866‑674‑6327 to verify your local office; ask about alternate agencies if your county is out of funds; and ask your utility for a one‑time extension while you complete steps. (liheapch.acf.hhs.gov)

---

Water Bill Help (after LIHWAP ended)

Federal LIHWAP ended in 2024. In Tennessee, you’ll lean on local utility programs and nonprofits for water help.

• Know the change: HHS confirmed LIHWAP ended and THDA notes funding is no longer available. Don’t wait on LIHWAP; call your water utility for a payment plan today. (acf.hhs.gov)
• Where to look now: If you’re in Chattanooga or nearby, try Tennessee American Water’s Project Water Help via 211. In Davidson County, NeedLink Nashville covers water for eligible households. In other counties, use 211 to locate water aid. (amwater.com)

What to do if this doesn’t work: Ask your city’s water department about leak adjustments; get a payment plan; and ask 211 to screen for church funds that cover water deposits and reconnections. (uwtn.org)

---

Region‑by‑Region Help

Memphis/Shelby County — Electric, Gas, and Water

Use MLGW’s On Track for payment plans, check Plus‑1 updates, and apply for LIHEAP with Shelby County CSA. Add MIFA Emergency Services if funds are open, and call 211 for Neighborhood Christian Centers. (mlgw.com)

• Fast actions:
  • Call MLGW at 1‑901‑544‑6549 for payment plans via the MLGW assistance hub.
  • Apply for LIHEAP at Shelby County CSA; watch for “out of funds” notices near fiscal year end.
  • Use MIFA Emergency Services; note they post real‑time updates on available help. (mlgw.com)

Plan B: If funds are paused, ask MLGW for an extended plan, get on On Track waitlist, and request supervisor review with your pledge number from any nonprofit. (mlgw.com)

Nashville/Davidson County — Electric and Water

Apply for LIHEAP at the Metro Action Commission, then layer NeedLink Nashville for NES bills and water/gas aid. Use NES energy assistance for payment extensions and TVA Home Uplift for upgrades. (nashville.gov)

• Fast actions:
  • Call NES at 615‑736‑6900 for a payment arrangement and ask about Life Support enrollment.
  • Apply at MAC; confirm in‑person hours if you need help uploading.
  • If your water bill is past due, include NeedLink; their online portal for NES stays open and water/gas opens weekly at 9 a.m. Mondays. (nespower.com)

Plan B: If MAC slots are full, ask 211 for Salvation Army of Nashville financial aid and other churches that can pledge small amounts to NES or Metro Water. (southernusa.salvationarmy.org)

Knoxville/Knox County — Electric and Water

Use KUB’s Project Help and Water Savers info, apply for LIHEAP through Knoxville‑Knox County CAC, and ask about KUB Round It Up funds supporting weatherization. (kub.org)

• Fast actions:
  • Call CAC at 865‑637‑6700 for crisis LIHEAP and Project Help.
  • Ask KUB about leak adjustments, plumbing fixes through Water Savers, and energy‑saving programs.
  • Reapply for LIHEAP when the cycle reopens; CAC posts intake dates. (knoxcac.org)

Plan B: If Project Help is out of funds, ask CAC for other partners, call 211 for churches, and request a KUB payment arrangement. (kub.org)

Chattanooga/Hamilton County — Electric and Water

Ask EPB about Power Share and a 7‑day extension, apply for TVA/EPB Home Uplift, and contact Tennessee American Water’s Project Water Help through 211. (epb.com)

Plan B: If Power Share is tapped, get a payment extension, file a TVA complaint if needed, and call 211 for United Way’s partner list. (tva.com)

Jackson/Madison County and Rural West Tennessee

Use Jackson Energy Authority’s UtiliCare program, which partners with Southwest HRA; apply for LIHEAP with SWHRA, and ask 211 for additional churches. (jaxenergy.com)

Plan B: If UtiliCare is wait‑listed, request a payment plan with JEA and ask SWHRA for crisis LIHEAP slots. TVA has matched UtiliCare donations at times; ask if extra funds came in this quarter. (talknwesttn.com)

Upper Cumberland

Apply through UCHRA for regional services and public transit to reach your intake appointment; use EnergyHelp to confirm your LIHEAP contact. Ask your power co‑op (like CEMC) for its local partner referral list. (uchra.org)

Plan B: If UCHRA slots are full, ask TDHS Families First workers to help you upload documents in the One DHS portal and call 211 for county churches. (tn.gov)

---

Local Organizations, Charities, Churches, and Support Groups

• NeedLink Nashville: Apply online for NES, water, and gas help; in‑person application Mondays and Tuesdays; typical response 10–15 business days.
• Salvation Army (Nashville): Offers short‑term rent and utility help; call 1‑615‑242‑0411 and ask for financial assistance options.
• MIFA (Memphis): Emergency Services assists with utilities when funds are available; Plus‑1 donations support this work; check current status. (needlink.org)
• United Way 211: Use the TN statewide page, the Nashville 211 Helpline, or Chattanooga’s 211 line for localized assistance and texting options. (uwtn.org)
• Community Action Agencies: Examples include Knoxville‑Knox County CAC for LIHEAP and Project Help and South Central HRA for LIHEAP and weatherization. Use THDA’s statewide pages to find your county. (knoxcac.org)

What to do if this doesn’t work: Ask each group if they can email a “pledge” to your utility, which can pause a shutoff. If turned down, ask who they would call if they were in your shoes; staff often know which partner has funds this week. (uwtn.org)

---

County‑Specific Variations You Should Know

• Shelby County: CSA runs LIHEAP; FY2025 funds closed early September 2025. MLGW’s On Track handles long payment plans; Plus‑1 transitioned in July 2025 and intake has been paused at times. Verify by phone before you go. (shelbycountycsa.org)
• Davidson County: MAC handles LIHEAP; NeedLink helps with NES and water/gas. NES directs customers to NEShelps and Home Uplift partnerships. (nashville.gov)
• Knox County: CAC runs LIHEAP and Project Help; KUB lists multiple assistance options including Water Savers. Use the CAC phone line first for crisis. (knoxcac.org)
• Hamilton County: EPB Power Share works through United Way 211; Tennessee American Water runs Project Water Help via 211. (epb.com)

What to do if this doesn’t work: Cross county lines for nonprofit help when allowed (some programs serve by utility area, not county). Call 211 to confirm service boundaries before you drive. (uwtn.org)

---

Diverse Communities and Inclusive Access

• LGBTQ+ single mothers: Ask 211 for LGBTQ‑friendly case managers; many agencies, including United Way, train staff on inclusive intake. Use NES Life Support if a family member uses powered medical equipment, and use Lifeline for phone plans if income‑eligible. For power disputes with a TVA‑served utility, use TVA’s complaint process. (nespower.com)
• Single mothers with disabilities or raising disabled children: Use Tennessee Relay 711 for calls if you’re deaf or hard of hearing; ask TPUC’s TDAP program for adaptive phones; and contact the Tennessee Technology Access Program for device loans. Ask your utility for large‑print bills or accessible notices; EPB lists large‑print options. (tn.gov)
• Veteran single mothers: Call 211 and your county Veterans Service Office for emergency aid; pair that with Lifeline for phone discounts and your utility’s payment plan. If you live in Davidson County, the Veterans resource list includes utility aid partners like NeedLink and Salvation Army. (nashville.gov)
• Immigrant and refugee single moms: Many programs are open regardless of citizenship for the child’s needs; confirm with your local agency. Use MAC for Nashville utility help, CAC for Knoxville, and 211 for interpreters or bilingual staff. Use the One DHS portal chat to ask for language options. (nashville.gov)
• Tribal citizens living in Tennessee: Water and energy aid flows through state programs; Lifeline offers a higher discount on qualifying Tribal lands. For federal services or BIA referrals, 211 or your local agency can connect you. Always bring your Tribal ID if you have one when applying for Lifeline. (usac.org)
• Rural single moms: Transportation makes intake tough. UCHRA runs regional services with public transit options; ask to book a LIHEAP intake ride. Co‑ops like CEMC list local partner agencies on their sites; call ahead to confirm funds. (uchra.org)
• Single fathers: All programs above are gender‑neutral; single dads qualify the same as moms. Use LIHEAP, ask your utility for a plan, and tap 211 for churches willing to pledge.
• Language access: Use 711 Relay for TTY and Spanish relay, ask agencies for bilingual staff, and request large‑print applications. NES, EPB, and many county agencies will mail forms or accept uploads if you can’t come in person. (tn.gov)

---

“How Much Will I Get?” — Benefit Levels and Timing

---

Troubleshooting: If Your Application Gets Denied

• Ask why in writing: Request a written denial reason from your agency or utility program; many denials are missing documents or income calc issues.
• Fix and reapply: Upload the missing page, add a zero‑income form, or get the 12‑month bill printout your agency requested. Use CAC’s checklist examples and THDA’s LIHEAP page as guides. (knoxcac.org)
• Escalate with oversight: For TVA‑served utilities, open a complaint with TVA and send the case number to your utility. For investor‑owned utilities and some water companies, file with TPUC and save the case number. (tva.com)
• Bridge the gap: Call 211, add Salvation Army or a local St. Vincent de Paul, and ask if they can issue a pledge to your utility while you appeal. (uwtn.org)

---

Tips to Speed Things Up

• Keep PDFs or photos of your documents on your phone. Use the One DHS portal to upload for TDHS programs, and your county portal for LIHEAP. Use email if the portal is down. (tn.gov)
• Ask for a payment plan before your bill is due. Utilities like NES, EPB, and MLGW offer arrangements; get it on record the same day you apply for help. (nespower.com)
• If you have a medical device at home, enroll in the Life Support or similar program now and keep your doctor’s letter current every 12 months. The 30‑day medical hold rule applies to regulated utilities with proper certification. (nespower.com)

---

Regional “Bill Help” Mini‑Guides

Nashville Electric Bill Help

Start with NES energy assistance for payment extensions, then apply at MAC for LIHEAP and at NeedLink for NES arrears or water/gas aid. If you have a medical device, enroll in Life Support. Use TVA’s complaint process if talks stall. (nespower.com)

Memphis Light, Gas and Water Bill Help

Call MLGW for a plan, enroll in On Track if eligible, apply at Shelby County CSA for LIHEAP, and check MIFA Emergency Services. Watch MLGW’s news for Plus‑1 re‑launch updates during the transition. (mlgw.com)

Knoxville Utility Board Bill Help

Apply at CAC for LIHEAP and Project Help; ask KUB about Water Savers repairs and Round It Up weatherization partnerships. If denied, call 211 for church pledges. (knoxcac.org)

Chattanooga Area (EPB and Tennessee American Water)

Ask EPB for a 7‑day extension and Power Share; apply for Home Uplift; call 211 for Project Water Help if your water bill is overdue. Escalate to TVA if needed. (epb.com)

---

Quick Tables You Can Save

Documents by Program

Who Regulates What?

Internet and Phone

---

Real‑World Examples

• NES customer: A mom with a CPAP‑dependent teen asked NES for a payment extension and Life Support enrollment through the energy assistance page, then applied at MAC for LIHEAP and uploaded documents. NeedLink pledged $150 to stop disconnection while she waited. She kept logs for TVA in case she needed to escalate. (nespower.com)
• Memphis customer: An MLGW user with a $700past‑dueappliedtoOnTrackandaskedforadeferredbillingplan,thenwatchedthePlus‑1updatesforreopen.Shealsocalled211tolocateachurchpledgetobridgea$75 gap. (mlgw.com)
• Chattanooga customer: A renter asked EPB for a 7‑day extension, applied for Home Uplift (with landlord approval), and called 211 for Project Water Help to address a water arrearage. (epb.com)

---

Resources by Region

• Middle Tennessee: Use the MAC LIHEAP portal, NES energy assistance, NeedLink Nashville, and the Nashville 211 Helpline. For natural gas, note that Piedmont customers may transition to Spire Tennessee after approval in 2026; watch TPUC and company updates. (nashville.gov)
• West Tennessee: Use Shelby CSA for LIHEAP, MLGW On Track and Plus‑1 news, and MIFA Emergency Services. Call United Way of the Mid‑South for referrals. (shelbycountycsa.org)
• East Tennessee: Use Knoxville‑Knox County CAC for LIHEAP, KUB Project Help/Water Savers, and 211 for church aid; in Chattanooga, use EPB Power Share and Tennessee American Water programs. (knoxcac.org)

---

Accessibility Notes

• TTY/Relay: Dial 711 for Tennessee Relay; customer care is available in English and Spanish. TPUC lists alternate relay numbers and a TTY line for questions. (tn.gov)
• Large print and alternative formats: Ask your utility for large‑print bills; EPB confirms a large‑print summary is available. Request mailed copies of applications if you can’t print. (epb.com)
• Language help: Ask 211 for interpretation; many agencies and utilities offer Spanish intake and will schedule an interpreter on request.

---

Quick Help for Special Utility Types

• Natural gas in Nashville area (Piedmont/Spire Tennessee pending): Ask about payment plans and the Share the Warmth partner agencies like Metro Action Commission and Mid‑Cumberland CAA. Track the Spire acquisition timeline through TPUC news. (piedmontng.com)
• Water utilities: If investor‑owned (like Tennessee American Water), ask customer service about Project Water Help and payment arrangements; if city‑run, ask your city council office for hardship options and leak adjustments; then call 211 for nonprofits. (amwater.com)

---

FAQs — Tennessee Single Mom Edition

1. How long does LIHEAP take once I apply?
   Most non‑crisis LIHEAP cases take 1–3 weeks, but crisis cases can move faster if you have a cut‑off notice. Some counties close early when funds run out (Shelby did in Sept 2025). Call to confirm current availability before applying. Use THDA’s LIHEAP page and your county page for updates. (thda.org)
2. What if ACP ended — can I still lower my internet bill?
   Yes. Apply for Lifeline, which gives up to $9.25permonthoffphoneorinternet,or$34.25 on qualifying Tribal lands. Watch for ACP scams; the FCC says ACP ended and warns of fake sign‑ups. (usac.org)
3. Can a doctor’s note stop a shutoff?
   For regulated utilities, Tennessee rules allow a 30‑day delay with proper medical certification. NES has a Life Support program for medically fragile customers. You still must set a payment plan. (casetext.com)
4. Do agencies pay me or the utility?
   LIHEAP pays the vendor directly. Many nonprofits also send funds or pledges straight to your account with the utility. (thda.org)
5. Can I get water bill help now that LIHWAP ended?
   Yes, but it’s local. Try Tennessee American Water’s Project Water Help (via 211), NeedLink Nashville, and your city’s assistance partners. HHS notes LIHWAP ended; THDA confirms no more LIHWAP water funds. (amwater.com)
6. Where do I complain if my utility won’t work with me?
   For TVA‑served power companies, use TVA’s Complaint Resolution Process; for investor‑owned utilities and some water companies, call TPUC Consumer Services at 1‑800‑342‑8359. (tva.com)
7. What if I can’t reach 211 from my phone?
   United Way centers list alternate numbers and texting. Greater Nashville lists 615‑279‑1410 and text 898‑211; Chattanooga lists 423‑265‑8000 and text 898‑211. (unitedwaygreaternashville.org)
8. Can LIHEAP help with propane or wood?
   Yes. Tennessee LIHEAP can cover several fuel types; KUB’s Project Help also serves multiple fuels in its area. Ask your agency for vendor details. (kub.org)
9. How do I protect a child with a medical device at home?
   Enroll in your utility’s medical/Life Support program now, keep the certification current, and have a backup power plan. Use the 30‑day medical hold rule when needed and keep copies of your doctor’s letter. (nespower.com)
10. What if English isn’t my first language or I need TTY?
    Dial 711 for Tennessee Relay; ask your agency for an interpreter; many local 211s offer Spanish and can text with you. TPUC lists Relay numbers if you need a specific line. (tn.gov)

---

Spanish Summary — Resumen en Español

Esta sección fue traducida con herramientas de IA. Verifique siempre la información en los sitios oficiales.

• Dónde aplicar primero: Use la página de LIHEAP de THDA para ayuda con energía, la página de Weatherization para mejoras del hogar, y 211 para encontrar ayuda local. Para NES, vea la página de asistencia; para MLGW, use On Track; para EPB, use Power Share y Home Uplift. (thda.org)
• ACP terminó: El programa ACP terminó; cambie a Lifeline para descuentos en teléfono/internet y confirme con FCC/USAC. (fcc.gov)
• Corte por razones médicas: Tennessee permite retrasar 30 días la desconexión con certificación médica; NES tiene programa de Life Support. Llame a su empresa y pida un plan de pago. (casetext.com)
• Escalar quejas: Si su empresa es servida por TVA, use el proceso de quejas de TVA; para empresas reguladas por el estado, llame a TPUC al 1‑800‑342‑8359. (tva.com)

---

About This Guide

Compiled by the ASingleMother.org Editorial Team.

This guide uses official sources including:

• Tennessee Housing Development Agency (LIHEAP)
• Tennessee Housing Development Agency (Weatherization)
• LIHEAP Clearinghouse — Tennessee Profile
• United Ways of Tennessee — 211
• Tennessee Public Utility Commission — Consumer Services
• TVA — Complaint Resolution Process
• NES Energy Assistance
• MLGW On Track
• KUB Project Help
• EPB Power Share and Home Uplift
• Tennessee American Water — Project Water Help

Last verified September 2025, next review April January 2026.

This guide is produced based on our Editorial Standards using only official sources, regularly updated and monitored, but not affiliated with any government agency and not a substitute for official agency guidance. Individual eligibility outcomes cannot be guaranteed. Please note that despite our careful verification process, errors may still occur — email info@asinglemother.org with corrections and we respond within 72 hours.

---

Disclaimer

This guide is for general information only. Programs change often and funds can run out. Always confirm details with the program office or utility before you spend time or money applying. If you’re facing a shutoff or unsafe conditions, contact your utility’s emergency line, call 2‑1‑1 for same‑day resources, and ask your clinic to send a medical certification if applicable.

---

🏛️More Tennessee Resources for Single Mothers

Explore all assistance programs in 34 categories available in Tennessee

You may also need: Housing Assistance Emergency Assistance

• 📋 Assistance Programs
• 💰 Benefits and Grants
• 👨‍👩‍👧 Child Support
• 🌾 Rural Single Mothers Assistance
• ♿ Disabled Single Mothers Assistance
• 🎖️ Veteran Single Mothers Benefits
• 🦷 Dental Care Assistance
• 🎓 Education Grants
• 📊 EITC and Tax Credits
• 🍎 SNAP and Food Assistance
• 🔧 Job Training
• ⚖️ Legal Help
• 🧠 Mental Health Resources
• 🚗 Transportation Assistance
• 💼 Job Loss Support & Unemployment
• 🥛 WIC Benefits
• 🏦 TANF Assistance
• 🏠 Housing Assistance
• 👶 Childcare Assistance
• 🏥 Healthcare Assistance
• 🚨 Emergency Assistance
• 🤝 Community Support
• 🎯 Disability & Special Needs Support
• 🛋️ Free Furniture & Household Items
• 🏫 Afterschool & Summer Programs
• 🍼 Free Baby Gear & Children's Items
• 🎒 Free School Supplies & Backpacks
• 🏡 Home Buyer Down Payment Grants
• 🤱 Postpartum Health & Maternity Support
• 👩‍💼 Workplace Rights & Pregnancy Protection
• 💼 Business Grants & Assistance
• 🛡️ Domestic Violence Resources & Safety
• 💻 Digital Literacy & Technology Assistance
• 🤱 Free Breast Pumps & Maternity Support
• 📈 Credit Repair & Financial Recovery