Digital Literacy and Technology Assistance for Single Mothers in Vermont
Digital Literacy & Technology Assistance for Single Mothers in Vermont
Last updated: September 2025
If you need help getting online, getting a device, or learning digital skills in Vermont, this guide gives you exact steps, trusted contacts, and realistic timelines. You’ll see simple steps to apply for discounts like the federal Lifeline phone/internet benefit, local low‑cost internet plans, where to borrow hotspots or laptops, and where to take free computer classes. You’ll also find safety tips, shutoff protections, and Plan B options if an application gets denied. For quick answers, bookmark the state’s utility help line at Vermont Department of Public Service (DPS) and the statewide help line Vermont 211, and learn how the federal USAC Lifeline program works for you. (publicservice.vermont.gov)
If You Only Do 3 Things — Emergency Actions to Take
- Apply for Lifeline now: Go to USAC Lifeline’s National Verifier and apply online; if approved, call your chosen provider (like Assurance Wireless, SafeLink Wireless, or Burlington Telecom) to place the discount on your account. Expect near‑instant decisions online, or 7–10 business days by mail. (usac.org)
- Stop a shutoff today: Call the DPS Consumer Affairs Hotline 1-800-622-4496 and ask for help setting up a payment plan or using a medical note to pause disconnection; winter rules protect many households. Also ask your provider for a “budget plan” to spread costs over 12 months. You can also file with the Public Utility Commission if needed. (publicservice.vermont.gov)
- Borrow a hotspot or laptop this week: Ask your local library about hotspot and device kits like at Fletcher Free Library or check the state’s Wi‑Fi Hot Spot Project list. If your library’s out, ask a librarian to find another site using Vermont Department of Libraries. (fletcherfree.org)
Quick Help Box — Keep These 5 Contacts Handy
- DPS Consumer Affairs (utility, phone, internet issues): 1-800-622-4496 and Consumer Affairs page; file a complaint or get mediation fast through File a Complaint. Expect a response in 3–5 business days. (publicservice.vermont.gov)
- Vermont 211 (24/7 referrals): Dial 2-1-1, text your ZIP to 898211, or use VT 211 online; use the search tool for nearby device programs and classes via United Ways of Vermont/VT 211. (vermont211.org)
- USAC Lifeline Support Center (applications, proof): 1-800-234-9473; apply at National Verifier and see rules at Minimum Service Standards. (usac.org)
- Vermont Attorney General Consumer Assistance Program (scam, fraud): 1-800-649-2424 and UVM CAP; get alerts and scam help from MyMoney.Vermont.gov. (uvm.edu)
- Vermont Department of Libraries (help finding hotspots/classes): 1-802-636-0040 and Resources for Vermonters; get online training like Udemy via Vermont Online Library. (libraries.vermont.gov)
How to Get Online Fast in Vermont (Realistic Options That Work)
The fastest path for most single mothers is stacking the federal Lifeline benefit with a Vermont low‑cost plan like Burlington Telecom’s Internet Assistance Program or Spectrum Internet Assist. If you need a device right now, check local library loan kits through Fletcher Free Library and then consider a refurbished laptop from ReSOURCE Vermont. (usac.org)
Key reality check: The Affordable Connectivity Program (ACP) ended funding in spring 2024, so your bill may have increased; focus on Lifeline and provider low‑income plans instead, and ask about hardship payment plans with your provider. Vermont confirms the ACP wind‑down and no new enrollments since February 8, 2024; if you were on ACP, ask your provider about transition options. (publicservice.vermont.gov)
What to do if this doesn’t work: Call DPS Consumer Affairs at 1-800-622-4496 and ask for help negotiating a payment arrangement or finding a different provider; then call 2-1-1 to ask about local hotspot/device help, and ask your library about interlibrary loans for hotspots using VTLIB’s directory. (publicservice.vermont.gov)
Low‑Cost Internet and Phone in Vermont (Including Lifeline)
Start with Lifeline: Lifeline gives up to 9.25/monthoffqualifyingbroadbandorbundle,or9.25/month off qualifying broadband or bundle, or 5.25/month off voice‑only; voice support is extended through at least December 1, 2026 under FCC waivers, and minimum mobile data standards remain paused to keep plans stable. Apply online with the National Verifier, then tell your company to add the discount. (usac.org)
Where to use Lifeline: Vermont’s participating providers include wireless options like Assurance Wireless, SafeLink, Life Wireless, and TruConnect, and home providers like Burlington Telecom and Fidium (Consolidated). If you live in a Waitsfield/Champlain Valley Telecom area, call 1-800-496-3391 to ask about Lifeline, or check the full provider list on Vermont DPS Lifeline page. (publicservice.vermont.gov)
Step‑by‑step to apply:
- Create/verify your account: Use National Verifier and upload proof of income or a benefits letter (SNAP/3SquaresVT, Medicaid, etc.); real‑time decisions are common; mailed applications can take 7–10 business days. (usac.org)
- Pick a company and plan: Compare low‑income plans like Spectrum Internet Assist (25/mofor50Mbps)or[∗BurlingtonTelecomIAP∗](https://www.burlingtontelecom.com/bt−internet−assistance−program/)(25/mo for 50 Mbps) or [*Burlington Telecom IAP*](https://www.burlingtontelecom.com/bt-internet-assistance-program/) (9.95 for 50/50 Mbps fiber; $24.95 for 150/150). Then call your provider to attach the Lifeline credit. (spectrum.com)
- Confirm discount posted: Look for the Lifeline credit on your first bill; if it’s missing, call the provider’s Lifeline team and then the USAC Support Center 1-800-234-9473 if needed. Use the DPS hotline if the provider stalls. (usac.org)
Important: ACP is paused; you cannot newly enroll, and May 2024 was the partial final month for many. Focus on Lifeline and company discount programs while Vermont builds out broadband through BEAD grants overseen by the Vermont Community Broadband Board (VCBB). (fcc.gov)
What to do if this doesn’t work: If you’re denied in the National Verifier, re‑upload clearer documents (approval letters within the last 12 months), or switch to eligibility by income using the 2025 federal poverty guidelines (135% FPL). For reference, 2025 FPL for a family of three is 26,650;13526,650; 135% FPL is 35,978. Lifeline uses FPL, updated January 2025 by HHS; verify your household size and income. Then reapply and call 1‑800‑234‑9473 with questions. (aspe.hhs.gov)
Vermont Low‑Cost Internet & Phone — At a Glance
| Plan/Provider | Price (monthly) | Speed (down/up) | Where it’s offered | How to qualify/apply |
|---|---|---|---|---|
| Burlington Telecom Internet Assistance Program (IAP) | 9.95(50/50)or9.95 (50/50) or 24.95 (150/150) | 50/50 or 150/150 Mbps | Burlington/Essex Junction BT footprint | Apply at BT IAP; BT also supports Lifeline. (burlingtontelecom.com) |
| Spectrum Internet Assist | $25 | 50 Mbps (download) | Spectrum areas statewide | Qualify via SNAP/Medicaid etc.; apply at Spectrum Internet Assist. (spectrum.com) |
| Fidium (Consolidated) with Lifeline | Lifeline discount up to $9.25 | Plan speeds vary | Many VT towns served by Consolidated | Get approved at Lifeline, then call Fidium 1‑844‑434‑3486. (usac.org) |
| Wireless Lifeline (Assurance, SafeLink, etc.) | Lifeline discount applied | Varies by carrier | Statewide coverage varies by network | Get verified at USAC Lifeline, then enroll with a provider from VT DPS list. (publicservice.vermont.gov) |
| Library hotspot/laptop lending | Free to borrow | Hotspot LTE speeds | Many public libraries | Ask your library or see VTLIB resources and Wi‑Fi Hot Spot sites. (libraries.vermont.gov) |
Reality check: In rural stretches (long driveway, buried utilities), a “long drop” fiber install can cost extra; some CUDs (like Lamoille FiberNet) and VCBB offered “long drop” grants in 2025 to offset those charges for low‑income households—ask your CUD or provider if any funds remain this season. (lamoillefiber.net)
What to do if this doesn’t work: If your address isn’t serviceable, register interest with your CUD/provider and ask if BEAD‑funded builds are coming; Vermont’s plan aims to reach 99% of the state with fiber, prioritizing NEK and other gaps in 2025–2027. Meanwhile, use library hotspots or a mobile hotspot plan through PCs for People or Human‑I‑T if available. (apnews.com)
Free or Low‑Cost Computers, Tablets, and Hotspots
Try these first: Check ReSOURCE’s Essential Goods vouchers for refurbished computers, and shop the nonprofit refurbisher PCs for People (ships to Vermont) for low‑cost laptops and hotspot service, with 2025 eligibility at ≤200% FPL or benefit participation. Also check your local library’s device kits like Fletcher Free Library’s laptop/Chromebook/hotspot kits. (resourcevt.org)
How to qualify: For PCs for People, upload photo ID plus proof of benefit (SNAP/Medicaid/Section 8) or income. Orders ship in about a week, and hotspot LTE plans around $15/month serve many rural areas. Ask ReSOURCE which stores have computer inventory (Burlington, Williston, Barre, Morrisville) and whether your agency can issue a voucher—if not, call VT 211 to get matched. (pcsforpeople.org)
What to do if this doesn’t work: Ask your school district for a loaner if your child’s school uses take‑home devices; ask your housing authority or local nonprofits like CVOEO or Capstone Community Action about donated devices; ask your library about interlibrary loans for hotspots on the state project list. (cvoeo.org)
Where to Find Devices — Quick Table
| Source | What you can get | Cost/notes | How to access |
|---|---|---|---|
| ReSOURCE Vermont | Refurbished laptops/desktops; sometimes vouchers | Free with voucher or low cost | Ask via Essential Goods or call 802‑658‑4143; see ReSOURCE stores. (resourcevt.org) |
| PCs for People | Low‑cost laptops and LTE hotspot service | Docs required; ships in ~4–7 days | Check eligibility then order from PCs for People. (pcsforpeople.org) |
| Libraries | Laptop/Chromebook/hotspot kits | Free to borrow; waitlists possible | See Fletcher Free kits and ask your library via VTLIB. (fletcherfree.org) |
| Human‑I‑T | Low‑cost hotspot plans | From $15/mo + device fee | See Mobile Citizen plans. (human-i-t.zendesk.com) |
Free Digital Skills Classes and One‑on‑One Help
Book time with a real person: Start at your library’s tech help desk, like Fletcher Free’s Tech & Cell Phone Support, or call the Vermont Department of Libraries to find nearby classes. For structured adult classes, call Vermont Adult Learning or use Northstar sites like Rutland VAL for assessments and certificates. (fletcherfree.org)
Add online learning you can do at night: With a public library card, you can access Udemy via the Vermont Online Library for courses on Excel, Google Docs, and more; the Vermont Online Library works statewide. For workforce skills, see the state’s VDOL Upskilling Resources page and ask your local Job Center for free workshops and computer access. (libraries.vermont.gov)
Look for local partners: Nonprofits like Technology for Tomorrow run beginner and safety classes, often in partnership with CVOEO Financial Futures or councils on aging; CCV has offered short free cyber courses and Google Career Certificate pathways. For college‑credit help, ask CCV or VSAC about no‑cost options and scam prevention. (tech4tomorrow.org)
What to do if this doesn’t work: Call 2‑1‑1 and ask for “digital literacy” programs in your county; ask your child’s school about family tech nights; and check if your local housing authority or community action agency (like Capstone or SEVCA) has upcoming classes. (capstonevt.org)
Digital Skills & Support — Quick Table
| Where | What you’ll get | How to get started |
|---|---|---|
| Public libraries | Drop‑in tech help; classes; printing | See Tech support at Fletcher Free and VTLIB. (fletcherfree.org) |
| Vermont Adult Learning | Northstar assessments; classes; GED support | Find centers at VT Adult Learning and local Northstar sites. (vtadultlearning.org) |
| Vermont Online Library | Udemy courses; Peterson’s test prep | Use Udemy access guide or go to VOL. (libraries.vermont.gov) |
| VDOL Job Centers | Free workshops; computers; referrals | See Jobs in Vermont and Workforce contacts. (labor.vermont.gov) |
| Technology for Tomorrow | Beginner to workforce classes; safety | See T4T services and events with partners like CVOEO. (tech4tomorrow.org) |
How to Stop Utility Shutoff in Vermont Today
Call your provider first: Ask for a “budget plan” and a 12‑month repayment on past due amounts; utilities must offer reasonable arrangements. If someone in your home has a health condition, ask your doctor for a 30‑day “medical note” to pause disconnection while you stabilize. Then call DPS Consumer Affairs 1‑800‑622‑4496 for help finalizing a plan. (publicservice.vermont.gov)
Know your winter protections: From November 1 to March 31, utilities face extra steps before disconnection, and temperature‑based protections apply—houses with someone 62+ have added protections when temps are forecast under 32°F, and no winter disconnections when extreme cold is forecast. If a company ignores rules, contact the Public Utility Commission complaint page. (regulations.justia.com)
What to do if this doesn’t work: File a written complaint via DPS’ File a Complaint form (expect 3–5 business‑day response) and ask Vermont 211 for local crisis funds that may cover a shortfall; if your issue involves scams or unfair charges, call the AG’s Consumer Assistance Program. (publicservice.vermont.gov)
Scam, Privacy, and Online Safety Tips (Short and Real)
Watch for the top Vermont scams: “Tech support” pop‑ups and emails topped 2024 reports; never click unknown pop‑ups or let a stranger remote into your device. If you’re unsure, hang up and call the AG’s Consumer Assistance Program. See state tips on MyMoney.Vermont.gov and read CAP’s “Top 10 Scams” update. (uvm.edu)
Protect accounts fast: Turn on two‑step sign‑in; use a password manager; use your mobile network or a trusted hotspot like library Wi‑Fi from VTLIB. If you bank online, learn from library classes like Fletcher Free’s safety workshops. (libraries.vermont.gov)
What to do if this doesn’t work: Freeze your credit with all three bureaus; report fraud to the AG’s CAP team, and ask VSAC about student loan scam red flags. (uvm.edu)
Digital Equity and Broadband Build‑Out: What It Means for You
Where Vermont stands: ACP has ended, but the state is pressing ahead with BEAD fiber builds; Vermont’s BEAD plan was approved in 2024, and new grants proposed in September 2025 would push broadband to reach about 99% statewide, with big investments in the Northeast Kingdom. Follow the VCBB BEAD page and local CUD updates. (publicservice.vermont.gov)
About device/skills funding: Vermont’s $5.3M Digital Equity Capacity Grant—meant for devices and digital navigator help—was canceled by the federal government in May 2025, so some planned device and training projects are paused or scaled back. Check VCBB’s Digital Empowerment page for what’s continuing and where to comment. (publicservice.vermont.gov)
What to do if this doesn’t work: While state funding is in flux, lean on libraries’ Udemy access, nonprofit classes via Technology for Tomorrow, and refurb programs (like ReSOURCE and PCs for People)—they’re up and running now. (libraries.vermont.gov)
Common Mistakes to Avoid
- Using the wrong proof for Lifeline: Upload a recent (last 12 months) approval letter or current benefits card; unreadable photos lead to denial. See USAC docs guidance. (usac.org)
- Waiting on ACP to return: Don’t wait for Congress; apply for Lifeline now and ask about provider low‑cost plans like Spectrum Assist or BT IAP. (usac.org)
- Ignoring disconnection notices: Call your provider immediately, then call DPS for help with a payment plan and “medical note” protections. (publicservice.vermont.gov)
Reality Check
Funding shifts happen: Device and training grants may pause or change quickly (as seen with the 2025 Digital Equity grant cancellation). Always call to confirm if a device/skills program is open before you travel. Track updates on VCBB’s Digital Empowerment page and ask your library about current offerings. (publicservice.vermont.gov)
Rural installs take longer: Fiber drops on long driveways or buried lines can take weeks and require design crews. Ask your CUD/provider about “long drop” help (like Lamoille FiberNet) and check whether a temporary hotspot from the library can bridge the gap. (lamoillefiber.net)
Stay scam‑aware: Vermont’s top reported scam is tech support fraud. If a pop‑up tells you to call a number, don’t. Close the browser, restart, and call the AG’s CAP line to check it. (uvm.edu)
Quick Reference Cheat Sheet (Bookmark This)
| Need | First call or link | Backup |
|---|---|---|
| Discount on internet/phone | USAC Lifeline — Apply | VT DPS Lifeline info or 1‑800‑234‑9473. (usac.org) |
| Shutoff notice | DPS 1‑800‑622‑4496 & PUC complaint page | “Medical note” + budget plan via DPS tips. (publicservice.vermont.gov) |
| Free devices/hotspots | ReSOURCE vouchers & PCs for People | Library kits via VTLIB resources. (resourcevt.org) |
| Free classes | Vermont Adult Learning & Udemy via VOL | Tech help hours like Fletcher Free. (vtadultlearning.org) |
| Scam help | AG CAP 1‑800‑649‑2424 & UVM CAP | Safety tips at MyMoney.Vermont.gov. (uvm.edu) |
Application Checklist — Print or Screenshot
- Proof of identity: Driver’s license, state ID, or other photo ID for Lifeline. (usac.org)
- Proof of program eligibility or income: SNAP/3SquaresVT, Medicaid, SSI, FPHA letter, or income paystubs; see accepted documents at USAC. (usac.org)
- Provider choice and plan: Compare BT IAP, Spectrum Assist, or Fidium coverage at your address. (burlingtontelecom.com)
- Back‑up internet plan: Identify a library hotspot (see VTLIB) or a temporary hotspot from PCs for People. (libraries.vermont.gov)
- Safety plan: Save the AG CAP number and learn the signs of tech support scams at MyMoney.Vermont.gov. (uvm.edu)
Troubleshooting: If Your Application Gets Denied
Common issues: Blurry documents or names not matching records trigger denials. Re‑scan or take a clear phone photo and re‑upload to the National Verifier; ask a librarian or Job Center staff to scan documents. For mailed docs, expect 7–10 business days for review. (usac.org)
Escalate smartly: If your provider doesn’t apply the credit after approval, call the provider’s Lifeline team and then the USAC Support Center 1‑800‑234‑9473. If you can’t resolve a billing or service issue, call DPS 1‑800‑622‑4496 or use their complaint portal. (usac.org)
Plan B: While you wait, borrow a hotspot/device kit from your library using VTLIB’s resources, and ask PCs for People about an interim hotspot. (libraries.vermont.gov)
Diverse Communities: Tailored Tips and Local Resources
- LGBTQ+ single mothers: Call the statewide Vermont Network to reach local advocates; the Pride Center’s SafeSpace support line offers confidential help around digital safety and harassment. Ask your library for privacy‑friendly computer sessions and use Vermont 211 to find LGBTQ‑friendly services in your county. (vtnetwork.org)
- Single mothers with disabilities or disabled children: Use the Vermont Assistive Technology Program for free 30‑day device loans and demos, and ask the Vermont Family Network for help navigating school tech/IEP issues. If you need adaptive phone equipment or relay services, use Vermont Relay 711. (atp.vermont.gov)
- Veteran single mothers: Ask your VA provider for a “Digital Divide Consult” for a loaned iPad and no‑data‑charge VA Video Connect visits; start at VA Digital Divide or call White River Junction VA for telehealth support. Some libraries host private VA telehealth rooms, like South Burlington’s pilot. (telehealth.va.gov)
- Immigrant/refugee single moms: Reach out to USCRI Vermont for case management and classes, and ask the State Refugee Office for referrals. Many “Tech for Tomorrow” classes partner with resettlement groups; check T4T events and contact AALV for language support. (search.vermont211.org)
- Tribal‑specific resources: Vermont has state‑recognized Abenaki tribes but no federal reservations; enhanced Tribal Lifeline benefits usually require residence on federally recognized Tribal lands. If you recently moved from such lands, ask your provider and check USAC Lifeline rules to confirm eligibility. For cultural support, ask 2‑1‑1 to find local Abenaki organizations. (usac.org)
- Rural single moms with limited access: Register your address interest with your CUD/provider and ask about “long drop” assistance like Lamoille FiberNet’s program. Use the state Wi‑Fi Hot Spot Project and library hotspots until fiber arrives. (lamoillefiber.net)
- Single fathers: All services in this guide apply equally to single dads; for legal and safety issues, use Vermont Network hotlines and VT 211 to locate support groups that welcome fathers. (vtnetwork.org)
- Language access: For DCF benefit calls, use the interpretation line 1‑855‑247‑3092, and remember relay options through Vermont Relay 711. Many libraries and nonprofits offer multilingual help; ask VT 211 to match you. (dcf.vermont.gov)
- Accessibility notes: Ask for large‑print applications at libraries or agencies like DPS; TTY/relay users can dial 711 any time via Vermont Relay. For assistive device loans, contact VATP. (vermontrelay.com)
Resources by Region (Examples You Can Use Now)
- Chittenden County — Burlington Internet & Device Help: Check Burlington Telecom IAP for $9.95 fiber, borrow from Fletcher Free Library, and reach Steps to End Domestic Violence at 802‑658‑1996 if tech safety is a concern. (burlingtontelecom.com)
- Rutland County — Rutland Internet & Device Help: Ask Rutland Free Library about hotspot lending, get classes at Rutland Vermont Adult Learning (Northstar site), and call BROC Community Action for local referral help. (rutlandlibrary.org)
- Washington County — Montpelier/Barre Internet & Device Help: Use VTLIB resources to find libraries, call Capstone Community Action at 800‑639‑1053 for skill‑building help, and for safety issues reach Mosaic Vermont in Barre. (libraries.vermont.gov)
- Northeast Kingdom — St. Johnsbury/NEK Broadband Help: Track NEK Broadband service expansions; ask if “long drop” grants are available; use Wi‑Fi Hot Spot Project locations while you wait. (nekbroadband.org)
- Windham/Windsor — Brattleboro/White River Jct. Help: Check SEVCA for local support, call Vermont Adult Learning in WRJ for classes, and if safety is a concern call the statewide Vermont Network hotlines. (sevca.org)
Timelines, Documents, and What to Expect
| Program/Step | Typical timeline | Documents you’ll need |
|---|---|---|
| Lifeline application (online) | Minutes to same day | Photo ID + benefits letter or income proof; use National Verifier. (usac.org) |
| Lifeline by mail/manual | 7–10 business days | Same docs; see eligibility verification. (usac.org) |
| Provider applies discount | 1–2 billing cycles | Lifeline approval ID; confirm applied; if not, call 1‑800‑234‑9473. (usac.org) |
| Library hotspot/laptop kit | Same day to 1–2 weeks wait | Library card; see examples like Fletcher Free kits. (fletcherfree.org) |
| Rural fiber install | 2–8+ weeks (longer for long drops) | Service order; check CUD “long drop” help (e.g., Lamoille FiberNet). (lamoillefiber.net) |
Local Organizations, Charities, and Support Groups
Community Action: Contact CVOEO in Chittenden/Addison/Franklin/Grand Isle or Capstone Community Action in Washington/Orange/Lamoille for referrals to device classes and budgeting help; in the southeast, call SEVCA for skills and utility support. For immediate referrals anywhere, dial 2‑1‑1. (cvoeo.org)
Domestic violence and tech safety: Find a local advocate through the Vermont Network; in Chittenden County, call Steps to End Domestic Violence at 802‑658‑1996 for safety planning around phones, apps, and accounts. For victims of crime needing funds (e.g., replacing a phone), ask the Victims Compensation Program about eligibility. (vtnetwork.org)
Assistive technology and access: Call the Vermont Assistive Technology Program for free device loans; ask Vermont Relay 711 for TTY/VCO help; and if vision issues are involved, contact the Division for the Blind and Visually Impaired (DBVI) for tech training. (atp.vermont.gov)
FAQs (Vermont‑specific)
- How do I qualify for Lifeline in Vermont: You qualify if your household income is at or below 135% of the federal poverty line, or if you receive benefits like SNAP/3SquaresVT, Medicaid, SSI, FPHA, or Veterans Pension. Apply at the National Verifier and then pick a provider from the Vermont DPS Lifeline list. (usac.org)
- What happened to the Affordable Connectivity Program (ACP): ACP stopped taking new enrollments February 8, 2024 and ended funding in spring 2024. Vermont urges households to shift to Lifeline and provider discount plans; see the state’s ACP wind‑down notice at DPS. (publicservice.vermont.gov)
- Is there a cheap internet plan in Burlington right now: Yes—Burlington Telecom’s IAP offers 9.95for50/50fiberor9.95 for 50/50 fiber or 24.95 for 150/150 with free install; BT also supports Lifeline. (burlingtontelecom.com)
- What if I live somewhere only satellite works: Vermont’s build plans prioritize fiber, with satellite only where ground builds exceed set cost thresholds; use a hotspot from PCs for People or a library kit while waiting for CUD fiber. Track BEAD updates via the VCBB. (apnews.com)
- Can DCF help with internet costs: DCF programs (Reach Up, 3SquaresVT) don’t directly pay monthly internet, but case managers can often connect you to Lifeline, skills classes, and job center resources; call DCF Benefits Service Center 1‑800‑479‑6151 and ask about Reach Up supports and ICAN employment help. (dcf.vermont.gov)
- Where can I take a free class tonight after bedtime: Use Udemy via the Vermont Online Library with your public library card, and check VDOL workshops for upcoming virtual sessions. (libraries.vermont.gov)
- How do I stop a winter disconnection: Call your provider for a plan; temperature rules and extra notices apply Nov 1–Mar 31, and a short medical note can pause shutoff. If stalled, call DPS 1‑800‑622‑4496 or the PUC complaint line. (regulations.justia.com)
- I’m a survivor and worried about my phone’s safety: Call the Vermont Network hotlines or Steps to End Domestic Violence 802‑658‑1996 for private safety planning; ask about safe phones and app safety. For costs after a crime, ask Victims Compensation. (vtnetwork.org)
- Are there special offers for veterans: Ask your VA provider for a Digital Divide Consult to get a loaned iPad and support; some libraries host private VA telehealth rooms like South Burlington’s program. (telehealth.va.gov)
- What are the current income numbers: 2025 FPL for a 3‑person household is $26,650; Lifeline uses 135% FPL. See HHS/ASPE poverty guidelines and confirm with USAC Lifeline. (aspe.hhs.gov)
Spanish Summary — Resumen en Español
Nota: Esta traducción fue creada con herramientas de IA; confirme detalles por teléfono.
- Descuento Lifeline: Solicite en USAC Lifeline/National Verifier y luego pida a su compañía que aplique el crédito; busque opciones como Assurance Wireless y SafeLink. Llame al 1‑800‑234‑9473 si necesita ayuda. (usac.org)
- Internet de bajo costo: Revise Burlington Telecom IAP y Spectrum Internet Assist. Si no hay servicio, pida un hotspot en su biblioteca usando VTLIB. (burlingtontelecom.com)
- Clases gratuitas: Use Udemy vía Vermont Online Library y contacte Vermont Adult Learning. Para ayuda inmediata, llame a Vermont 211. (libraries.vermont.gov)
- Evitar estafas: Llame a CAP del Fiscal General 1‑800‑649‑2424 y revise consejos en MyMoney.Vermont.gov. (uvm.edu)
- Cortes de servicio: Llame al DPS 1‑800‑622‑4496 para planes de pago y protecciones de invierno; presente quejas en PUC. (publicservice.vermont.gov)
About This Guide
Compiled by the ASingleMother.org Editorial Team.
This guide uses official sources including:
- Vermont Department of Public Service and Public Utility Commission for rules, shutoff protections, and consumer help. (publicservice.vermont.gov)
- USAC Lifeline and FCC Lifeline info for federal benefit amounts and application steps. (usac.org)
- Vermont Department of Libraries and Vermont Online Library for hotspots, devices, and courses. (libraries.vermont.gov)
- Vermont Community Broadband Board (VCBB) for BEAD progress and digital empowerment updates. (publicservice.vermont.gov)
- Vermont Attorney General — Consumer Assistance Program and MyMoney.Vermont.gov for scam trends and reporting. (uvm.edu)
Last verified September 2025, next review April January 2026.
Please note that despite our careful verification process, errors may still occur — email info@asinglemother.org with corrections and we respond within 72 hours.
Disclaimer
Information only: This guide is not legal advice. Program rules, funding, and eligibility can change. Always confirm with the official agency, provider, or service linked in this guide. For urgent consumer problems, call DPS 1‑800‑622‑4496 and Vermont 211 for local referrals. (publicservice.vermont.gov)
What to do if something here didn’t work for you
If you tried a link or program that seems closed or out of date, please check the official agency pages above or call 2‑1‑1 to confirm current availability. For BEAD, Digital Equity, or policy changes, check VCBB updates. If you still can’t find what you need, email us so we can update this guide. (publicservice.vermont.gov)
Appendix: Extra Contacts You May Need
- TTY/Relay and equipment: Vermont Relay 711 and VT Equipment Distribution Program via DPS accessibility page. (vermontrelay.com)
- Consumer complaint timelines: DPS aims to respond within 3–5 business days via File a Complaint. (publicservice.vermont.gov)
- VA telehealth access and devices: VA Digital Divide and White River Junction VA services. (telehealth.va.gov)
- HHS 2025 poverty guidelines: ASPE Poverty Guidelines. (aspe.hhs.gov)
- Libraries directory: Find your library (VTLIB). (libraries.vermont.gov)
- Digital safety classes: Fletcher Free workshops and CVOEO/T4T classes. (fletcherfree.org)
This one‑page hub is meant to save you time. Use the checklists, call the hotlines, and keep moving toward a stable, safe connection for you and your kids.
🏛️More Vermont Resources for Single Mothers
Explore all assistance programs in 34 categories available in Vermont
- 📋 Assistance Programs
- 💰 Benefits and Grants
- 👨👩👧 Child Support
- 🌾 Rural Single Mothers Assistance
- ♿ Disabled Single Mothers Assistance
- 🎖️ Veteran Single Mothers Benefits
- 🦷 Dental Care Assistance
- 🎓 Education Grants
- 📊 EITC and Tax Credits
- 🍎 SNAP and Food Assistance
- 🔧 Job Training
- ⚖️ Legal Help
- 🧠 Mental Health Resources
- 🚗 Transportation Assistance
- 💼 Job Loss Support & Unemployment
- ⚡ Utility Assistance
- 🥛 WIC Benefits
- 🏦 TANF Assistance
- 🏠 Housing Assistance
- 👶 Childcare Assistance
- 🏥 Healthcare Assistance
- 🚨 Emergency Assistance
- 🤝 Community Support
- 🎯 Disability & Special Needs Support
- 🛋️ Free Furniture & Household Items
- 🏫 Afterschool & Summer Programs
- 🍼 Free Baby Gear & Children's Items
- 🎒 Free School Supplies & Backpacks
- 🏡 Home Buyer Down Payment Grants
- 🤱 Postpartum Health & Maternity Support
- 👩💼 Workplace Rights & Pregnancy Protection
- 💼 Business Grants & Assistance
- 🛡️ Domestic Violence Resources & Safety
- 🤱 Free Breast Pumps & Maternity Support
- 📈 Credit Repair & Financial Recovery
