Utility Assistance for Single Mothers in Minnesota

Last updated: September 2025

This guide shows exactly how to keep your lights, heat, and water on in Minnesota, with direct links to apply, numbers to call, and realistic timelines. Use the three-step emergency plan first, then dig into the programs, legal protections, and county-level options. You’ll see plain-English descriptions and source links to the State of Minnesota, the Minnesota Public Utilities Commission, and official utility and nonprofit sites.

Tip for mobile: Save this page to your phone. All links open to the official site for each program and number.

If You Only Do 3 Things — Emergency Actions to Take

• Call your utility today and set a payment plan under the state’s Cold Weather Rule. Ask for a medical or hardship hold if someone is ill at home. Use the Minnesota Public Utilities Commission’s Consumer Affairs Office if you hit a wall at your utility. Call 1-800-657-3782 and ask for help with a “Cold Weather Rule payment plan.” Read about protections and how appeals work on the [PUC Shut-Off Protection page], see the [PUC Complaint/Help page], and check the law text in [Minn. Stat. § 216B.096]. (mn.gov)
• Apply for Minnesota’s Energy Assistance Program (EAP, LIHEAP) online right now. Upload documents from your phone. Expect an email/mail confirmation and watch for requests for more info. Use the [EAP online application], see current [EAP income limits], and read the program’s [emergency grants guidance]. If your heat is disconnected or you’re under 20% propane, tell your local provider it’s an emergency. (mn.gov)
• If water shutoff is threatened, call your city water utility for a payment arrangement and ask about local aid. In Saint Paul, ask about “WaterWorks.” In Hennepin County, ask CAP-Hennepin about its Water Program. Use [Saint Paul Regional Water Services billing support], the [WaterWorks assistance overview], and [CAP-Hennepin Water Assistance details]. (stpaul.gov)

Quick Help Box — Numbers and Links to Keep Handy

• Minnesota Energy Info line (EAP and weatherization questions). Phone: 1-800-657-3710. Use [Energy Assistance Program overview], [How to apply for EAP], and [Local EAP providers by county/tribe]. (mn.gov)
• Minnesota Public Utilities Commission Consumer Affairs Office (resolve shutoff disputes, file appeals). Phone: 1-800-657-3782. See the [PUC Consumer Support portal], the [PUC Complaint page], and [PUC Shut-Off Protection page]. (mn.gov)
• United Way 211 (24/7 human help statewide; ask for “utility shutoff help”). Phone: 1-800-543-7709. Use [211 United Way homepage], [About 211], and [211 contact options]. (211unitedway.org)
• Xcel Energy Customer Care (set payment plans, verify scams). Phone: 1-800-895-4999. See [Xcel’s bill-assistance notice], [Xcel’s additional assistance notice], and [Xcel scam advisory]. (newsroom.xcelenergy.com)
• CenterPoint Energy Minnesota (gas) Customer Service. Phone: 1-800-245-2377. Check [CenterPoint MN customer service page], [CenterPoint safety numbers], and [CenterPoint EAP portal contacts]. (acc-www.centerpointenergy.com)

How to Stop Utility Shutoff in Minnesota Today

Start with the legal protection you already have. Minnesota’s Cold Weather Rule blocks winter shutoffs if you stick to a payment plan your budget can handle. If it’s summer and there’s an excessive heat advisory, Minnesota’s Hot Weather Rule can protect you from electric shutoff. Read the [PUC Shut-Off Protection page], learn the winter dates in [state AG guidance], and see news confirming the October 1–April 30 window in [Xcel’s notice]. (mn.gov)

• Call your utility first: Ask for a Cold Weather Rule (CWR) plan or summer hot-weather protection. If you receive Energy Assistance or your income is under 50% of State Median Income, the winter payment plan cannot be more than 10% of household income. Use [Minn. Stat. § 216B.096] for the 10% rule, review [AG’s CWR explanation], and reference the [PUC Consumer Support portal] if your utility resists. (revisor.mn.gov)
• If you can’t agree on a plan: Request the utility’s CWR appeal form (investor-owned utilities) or an inability-to-pay form (co-ops/munis). Your service stays on during the PUC appeal. Find this in [PUC CWR FAQs], see [PUC Complaint page], and use the [PUC Consumer Support portal] to start the process. (mn.gov)
• If there’s a medical situation: Ask for a medical hold. Utilities must postpone shutoff when disconnection threatens health or safety with proper documentation. See “Medical Protection” on the [Citizens Utility Board rights page], confirm shutoff protections on [PUC Shut-Off Protection], and keep [PUC Complaint page] handy. (cubminnesota.org)

What to do if this doesn’t work: Call the PUC Consumer Affairs Office at 1-800-657-3782 and ask for hands-on help with your payment plan; then apply for EAP and send your disconnect notice to your local provider for “crisis funds.” Use the [PUC Complaint page], the [EAP emergency grants page], and [Find your local EAP provider] to escalate. (mn.gov)

Minnesota’s Core Program for Energy Bills: Energy Assistance Program (EAP, LIHEAP)

EAP helps with heat and electric bills, and it pays vendors directly. Typical initial help averages about $550andcangoupto$1,400 based on income and heating costs, with extra “crisis” help for shutoffs or empty tanks. Read the [Commerce EAP overview], see [How to apply for energy assistance], and check the [EAP emergencies page] for crisis add-ons. (mn.gov)

• Eligibility: For October 1, 2025–September 30, 2026 (FFY26), households qualify up to 50% of State Median Income (SMI). A family of four can have up to $71,999 annual income. Verify the numbers on the [FFY26 income guidelines], see [Minnesota Energy Resources’ LIHEAP page] for the same figures, and use the [EAP overview] for examples. (mn.gov)
• What EAP can cover: Primary heat, electricity, emergency reconnection or fuel delivery, and furnace repair/replacement for homeowners. Read the [EAP emergencies page], scan the [EAP FAQ], and review the [EAP media toolkit] for benefit ranges and furnace repair notes. (mn.gov)
• When to apply: The 2025–26 season opens in September with benefits when funding arrives; apply early to get in the queue. Non-crisis applications are processed in order received; providers show which dates they’re working on. Use [When will my application be processed?], check the [EAP FAQ page] for timing notes, and keep the [EAP overview] for deadlines (May 31, 2026). (mn.gov)
• How to apply: Submit online, by mail, or through your local provider. Prepare proof of income (one month), utility account numbers, ID numbers, and your lease/mortgage info. Start at the [EAP online application], print a [fillable application in English or translated PDFs], and get the [Local provider list by county/tribe] if you prefer in-person help. (mn.gov)

EAP Income Limits for FFY26 (effective Oct 1, 2025–Sep 30, 2026)

Source: [EAP FFY26 guidelines], cross-posted by [Minnesota Energy Resources], and summarized on the [state EAP portal]. (mn.gov)

What to do if this doesn’t work: Ask your utility for a written payment plan and show your pending EAP application; then apply for county Emergency Assistance to stop the shutoff. Use [Hennepin County Emergency Assistance] as an example, see [Ramsey County Emergency Assistance] with the online application link, and review [the statewide DHS Emergency Help pages]. (hennepin.us)

EAP Crisis Funds: Prevent Shutoff, Reconnect, or Get Emergency Fuel

EAP has “crisis” dollars for emergencies, such as a disconnect notice or an empty fuel tank, usually up to $600 on top of your main benefit. Request crisis help from your local provider; if your furnace is broken, ask about repair or replacement. Start with the [EAP emergency grants page], keep the [EAP FAQ about emergencies], and use the [Find your provider] list if you don’t know who serves your county. (mn.gov)

• Timelines: Crisis requests are expedited. If you’re out of fuel or disconnected, tell the provider and your utility the same day. Watch your email for document requests. See the [processing status page] for queues, read the [EAP FAQ timing] notes, and use the [EAP overview] for deadline reminders. (mn.gov)

What to do if this doesn’t work: If crisis funds are exhausted, call 211 and ask for Salvation Army HeatShare or Reach Out for Warmth. Use [211 United Way], see [HeatShare program entries in Help Me Connect], and check your CAP agency’s page (for example [West Central MN Communities Action]). (211unitedway.org)

Weatherization Assistance Program (WAP): Cut Your Bills Long-Term

Weatherization provides free energy upgrades like insulation, air sealing, and heating system work. You don’t submit a second application—your EAP app determines WAP eligibility. Learn how it works on the [MN Weatherization Assistance Program page], read about [how to apply via joint EAP/WAP app], and check [WAP income guidance] (200% FPG or 50% SMI, whichever is higher). (mn.gov)

• What it can do: Insulate walls and attics, fix air leaks, and repair or replace unsafe furnaces or water heaters. See details on [WAP services], download [weatherization basics materials], and review [health and safety information from MDH]. (mn.gov)

What to do if this doesn’t work: If your home can’t be weatherized right now, ask about other conservation programs through your utility or Energy CENTS. See [Energy CENTS Coalition programs], look at [utility program directories] on Commerce, and keep the [EAP overview] handy for future seasons. (mn.gov)

Minnesota’s Legal Protections You Can Use

Minnesota’s Cold Weather Rule runs every year from October 1 to April 30. If your income is at or below 50% SMI or you receive Energy Assistance, a regulated utility cannot require you to pay more than 10% of household income toward current and past-due heating bills during CWR. Read the [PUC Shut-Off Protection page] for steps, check the rule text in [Minn. Stat. § 216B.096], and verify dates in [local news and utility notices]. (mn.gov)

• Hot Weather Rule: When the National Weather Service issues excessive-heat alerts, electric shutoffs must pause. Details are on the [PUC Shut-Off Protection page], the [PUC Consumer Support portal], and the [PUC Complaint page] for questions. (mn.gov)
• Disconnection notices: Regulated utilities (Xcel, CenterPoint, Minnesota Energy Resources, Minnesota Power) must give proper notice and offer reasonable payment plans year-round, not just in winter. Review [AG’s consumer page on utilities], see [AG landlord-tenant utilities chapter], and skim [PUC consumer help]. (ag.state.mn.us)
• Shutoff rules: Disconnections generally can’t happen on weekends or after hours, and utilities must meet notice and personal-contact requirements. See [AG guidance on Cold Weather Rule], review [Minn. Rules 7820 (notice rules)], and note [Minn. Rules 7810 (telecom disconnection standards; separate but illustrative of notice concepts)]. (ag.state.mn.us)

What to do if this doesn’t work: File a complaint with the PUC Consumer Affairs Office and ask them to intervene. Use the [PUC Complaint page], call 1-800-657-3782, and reference [AG consumer guidance] if the utility’s notice or plan seems unreasonable. (mn.gov)

Electric and Gas Company Programs You Can Stack With EAP

If you pay Xcel, CenterPoint, Minnesota Power, Otter Tail Power, Minnesota Energy Resources, or Greater Minnesota Gas, look at affordability programs that reduce your monthly payment or give past-due credits. Many require an approved EAP grant first.

• Xcel Energy Power On (electric) and Gas Affordability Program (natural gas): Administered by Energy CENTS Coalition; lowers your monthly bill and may add arrears credits. Start at [Energy CENTS — Power On/GAP], apply via [Energy CENTS Apply Now], and see [Xcel’s program page]. For medical device use, ask about [Medical Electric Affordability Program]. (energycents.org)
• CenterPoint Energy Gas Affordability Program (GAP): Lowers gas costs based on income and includes matching credits for past-due amounts. Call 1-800-245-2377 to ask about GAP. See the [LIHEAP Clearinghouse summary], confirm contacts on [CenterPoint MN customer service], and keep [CenterPoint COVID/Billing page] for the Minnesota number. (liheapch.acf.hhs.gov)
• Minnesota Power CARE + Low-Income Discounts: CARE offers monthly discounts if you qualify by income or LIHEAP approval, plus a usage-qualified discount on the first 600 kWh. See [Minnesota Power CARE program], review [Minnesota Power residential rates and discounts], and check the latest [rate update page with 2025 changes]. (mnpower.com)
• Otter Tail Power Uplift: If you receive EAP, you may qualify for an additional electric credit. Call 1-800-257-4044. See [Otter Tail Power help paying], review [Uplift info on that page], and keep [EAP overview] for your proof of eligibility. (otpco.com)
• Minnesota Energy Resources (gas): Posts EAP income charts and points you to apply; they coordinate with EAP for help with disconnections and furnace repair. Use [Minnesota Energy Resources EAP page], check [EAP FFY26 income table], and keep [Find your EAP provider] if you need in-person help. (minnesotaenergyresources.com)
• Greater Minnesota Gas Affordability Program (GAP): If you’re on EAP and pay GMG for gas, GAP can lower bills and forgive arrears. See [Energy CENTS — Greater MN Gas GAP], apply on [Energy CENTS Apply Now], and keep [PUC consumer assistance] for disputes. (energycents.org)

What to do if this doesn’t work: Ask your utility for a standard payment plan, then bring in Salvation Army HeatShare or county Emergency Assistance to clear the disconnect. Use [HeatShare hotline info on Help Me Connect], check [Hennepin Emergency Assistance], and keep [Ramsey Emergency Assistance] ready. (helpmeconnect.web.health.state.mn.us)

Water and Sewer Bill Help (City Utilities)

Water isn’t regulated by the PUC, so protection rules vary by city. Always call your water billing office to set a payment plan and ask about local assistance funds or charity partners. Use the [PUC assistance page] to confirm water is not regulated, see [Minneapolis Utility Billing — Help paying your bill], and check [Saint Paul Regional Water Services billing support]. (mn.gov)

• Saint Paul — WaterWorks: A charitable fund (with CAP-Ramsey & Washington Counties) that can provide up to $300 when funds are available. Start at [WaterWorks information], use [SPRWS billing page] to set a payment plan, and call 651-266-6350 for options. (stpaul.gov)
• Hennepin County — Water Assistance (CAP-HC): Grants up to $750 in 2025, while funds last. Apply early. Read [CAP-HC Water Assistance FAQs], use [CAP-HC contact page], and keep [Minneapolis Utility Billing page] for arrangements. (caphennepin.org)

What to do if this doesn’t work: Ask for a 12–24 month payment plan, then call 211 and request local church/charity water funds and county Emergency Assistance. Use [211 Minnesota], see [DHS Economic Assistance — emergency help], and keep [County EA pages] for your county. (211unitedway.org)

Internet and Phone Discounts (So You Can Call Utilities and Upload Docs)

The state administers the Telephone Assistance Plan (TAP) and the federal Lifeline discount, which can cut monthly phone or broadband costs. TAP is $10offlandlinevoice;Lifelineisupto$9.25 for broadband bundles or $5.25 voice-only. Learn more at the [PUC Telephone & Internet assistance page], review the [Commerce phone & internet discounts page], and see [PUC Lifeline outreach details]. (mn.gov)

What to do if this doesn’t work: Ask your carrier how to apply, then call the PUC Consumer Affairs Office for help with enrollment or provider issues. Use the [PUC Consumer Support portal], see [AG phone handbook], and keep [PUC complaint/help] for disputes. (mn.gov)

Anti‑Scam Warnings (Common Right Now)

Scammers spoof utility numbers and demand instant payment. Real utilities send written notices first and do not demand prepaid gift cards. Verify any call by hanging up and dialing the official number on your bill. Read [Xcel’s scam advisory], see [How to protect yourself from utility scams], and keep [PUC Consumer Support] to report problems. (newsroom.xcelenergy.com)

What to do if this doesn’t work: If money was lost, file a police report and call your bank. Then alert your utility and the PUC. Use [Xcel scam cautions], the [PUC Complaint page], and [Xcel’s scam reminders]. (newsroom.xcelenergy.com)

Quick Reference Cheat Sheet

Sources: [PUC Shut-Off Protection], [EAP apply], [EAP providers], [Energy CENTS apply], [CenterPoint MN customer service], [SPRWS billing], [CAP-HC Water Assistance], [PUC telephone & internet], [Commerce phone & internet discounts]. (mn.gov)

Application Checklist (printable/screenshot‑friendly)

• Photo ID: Driver’s license, tribal ID, or other ID. Use [EAP application instructions], reference [EAP FAQ — documents], and keep [EAP overview] for what to upload. (mn.gov)
• Proof of income (last 30 days): Pay stubs, MFIP/GA statements, child support, or zero‑income form. See [FFY26 income guidelines], check [MER’s EAP page], and keep [EAP application page] nearby. (mn.gov)
• Utility account numbers: Electric and heat; propane/oil delivery info if applicable. Use [EAP FAQ], see [EAP emergencies page], and keep [PUC consumer help] in case of disputes. (mn.gov)
• Lease/mortgage: Show your address and who pays utilities. Use [EAP apply page], [EAP overview], and [Find local provider] if you need help submitting. (mn.gov)
• Disconnect notice (if any): Mark “CRISIS.” Ask your provider to rush. See [EAP emergencies page], [PUC Shut-Off Protection], and [EAP processing status]. (mn.gov)

Common Mistakes to Avoid

• Waiting to call: Utilities must offer plans, but you must call. Don’t wait for the shutoff date. Read the [PUC Consumer Support portal], use [PUC Shut-Off Protection], and review [AG disconnection guidance] for timelines and notices. (mn.gov)
• Not marking “crisis”: If you have a disconnect notice or empty tank, mark your EAP request as crisis and call. See [EAP emergencies], [EAP FAQ — emergencies], and [Find local provider]. (mn.gov)
• Missing documents: Incomplete apps sit. Upload everything the first time. Check the list in [How to apply for EAP], verify [income limits], and keep [EAP FAQ] open. (mn.gov)
• Falling for scams: Verify calls by hanging up and dialing the real number. See [Xcel scam advisory], [Xcel “how to avoid scams”], and [Xcel’s reminders on written notices]. (newsroom.xcelenergy.com)
• Ignoring summer protections: Hot Weather Rule pauses electric shutoffs during excessive heat alerts—use it. Read the [PUC Shut-Off Protection], check [PUC consumer support], and leverage [PUC complaint help] if needed. (mn.gov)

Reality Check — What Delays and Denials Look Like

• Backlogs in fall: Providers process by date received; early-season volume is high. Crisis cases move faster. Track queues on [When will my application be processed?], read timing notes in [EAP FAQ], and keep the [EAP overview] deadlines in mind. (mn.gov)
• Funding caps: Crisis funds can run low late in winter. As a backup, ask Salvation Army about HeatShare or reach out for Reach Out for Warmth. See [HeatShare directory entries], [HeatShare (Northern MN) listing], and [Wright County CAP notes on Reach Out for Warmth]. (helpmeconnect.web.health.state.mn.us)
• Payment plan breaks: If you miss a CWR payment, call right away to reset. Utilities must consider changed circumstances. See [AG landlord-tenant utilities chapter], [PUC Shut-Off Protection FAQs], and [Minn. Stat. § 216B.096] regarding modified arrangements. (ag.state.mn.us)

Local Organizations, Charities, Churches, and Support Groups

• Salvation Army HeatShare: Last-resort utility help when other aid is exhausted; hotline 1-800-842-7279. Use [HeatShare (Metro) overview], [HeatShare locations & phones via Help Me Connect], and [HeatShare (Northern MN) listing] to find your office. (helpmeconnect.web.health.state.mn.us)
• Energy CENTS Coalition: Handles Xcel’s Power On/GAP and helps with conservation. Call 651-774-9010. Start at [Energy CENTS — help paying energy bills], use [Apply Now], and see [Medical Electric Affordability Program] if you use medical equipment. (mn.gov)
• Community Action Agencies (by county): Your EAP provider is usually your Community Action agency. Find yours on the [state provider list], check [Hennepin CAP info page], and review [West Central MN Communities Action] for examples. (mn.gov)

What to do if this doesn’t work: Call 211 and ask for “faith-based utility funds” and “emergency utility grants.” Use [211 Minnesota], keep [PUC Consumer Support] for disputes, and follow up with [county Emergency Assistance] quickly. (211unitedway.org)

Resources by Region

• Twin Cities Metro (Hennepin/Ramsey/Dakota/Anoka/Washington): Start with [CAP-Hennepin — phone and locations], use [CAP Ramsey & Washington] for Saint Paul/WR Counties, and look at [Anoka County CAP] for Anoka. (caphennepin.org)
• Northeast/Arrowhead (Duluth, Iron Range): Contact [Minnesota Power CARE] for discounts, find your EAP via [Arrowhead EOA], and review the [state provider list for Carlton/Cook/Lake]. (mnpower.com)
• Northwest (Moorhead, Bemidji, Red River Valley): Reach [West Central MN Communities Action], check [Bi-CAP for Beltrami/Cass], and use the [state provider list]. (wcmca.org)
• Central (St. Cloud/Brainerd/Stearns): Contact [Tri-CAP], see [Lutheran Social Service — Brainerd EAP], and use the [provider list] for your county. (mn.gov)
• Southeast (Rochester/Winona): Start with [Semcac], confirm CWR timing via [local coverage of CWR dates], and check [KEYC/Mankato notice on CWR end] if you’re further west. (newsroom.xcelenergy.com)
• Southwest (Mankato/Marshall): Use [Minnesota Valley Action Council], [United Community Action Partnership], and the [provider list] for exact contacts. (mn.gov)

County‑Specific Variations You Should Know

• Hennepin County: EAP is through CAP-Hennepin; county Emergency Assistance is separate and can pay utilities if EAP isn’t enough. Call 612-596-1300. Use [CAP-Hennepin EAP page], [Hennepin Emergency Assistance], and [CAP-Hennepin contact page]. (caphennepin.org)
• Ramsey County: Apply for Emergency Assistance at MNbenefits. Expect longer phone hours during peak demand. Use [Ramsey Emergency Assistance], [EAP provider list (CAPRW)], and [EAP overview]. (ramseycounty.us)
• St. Louis County (Duluth/Iron Range): Combine [Minnesota Power CARE] with EAP and CWR plans. Use [EAP providers list for Arrowhead counties] and [CARE program]. (mnpower.com)
• Olmsted County (Rochester): EAP via [Semcac]; check local news for CWR reminders each spring and fall. Use [Semcac EAP contact], [CWR end-date coverage], and [EAP overview]. (newsroom.xcelenergy.com)
• Stearns County (St. Cloud): EAP via Tri‑CAP; call early for winter prep. Use [Tri‑CAP listing], [EAP providers list], and [PUC consumer help] if a shutoff notice arrives. (mn.gov)

What to do if this doesn’t work: File a PUC complaint and ask the county for expedited Emergency Assistance with your shutoff notice attached. Use the [PUC Complaint page], [Hennepin Emergency Assistance], and [Ramsey Emergency Assistance] for examples. (mn.gov)

Diverse Communities — Targeted Tips and Resources

• LGBTQ+ single mothers: Ask your provider for a safe contact preference and note privacy concerns on your application. OutFront and 211 can help you find affirming providers. Use [United Way 211], see [PUC Consumer Support] for appeal help, and keep the [EAP apply page] handy to upload from your phone. Accessibility tip: Ask for email notices if it’s safer than mail. (211unitedway.org)
• Single mothers with disabilities or disabled children: Ask for large‑print applications, language access, and TTY/relay accommodations; Minnesota Relay is 711. Use [Disability Hub MN] for navigation, read [WAP program health and safety materials], and call the [PUC Consumer Affairs Office] for assistance and Hmong/Spanish language staff. (mn.gov)
• Veteran single mothers: MACV can help with emergency bills and advocacy. Contact 1-833-222-6228. Combine this with EAP crisis funds and utility payment plans. Use [MACV contact], see [PUC Shut-Off Protection], and keep [EAP emergency grants page] for crisis. (helpmeconnect.web.health.state.mn.us)
• Immigrant/refugee single moms: You can apply for EAP regardless of immigration status if you meet income rules; use alternative ID numbers if needed. Ask for interpreters. See the [EAP How to Apply page] (lists acceptable IDs), the [EAP overview], and the [PUC Consumer Support portal] for language support. (mn.gov)
• Tribal‑specific resources: Several reservations administer EAP directly or through local CAPs. Call your tribal office first. Use the [EAP providers by Tribal Government] list, check [White Earth], and see [Red Lake Nation] contacts for energy help. (mn.gov)
• Rural single moms with limited access: Ask your co‑op or municipal utility about CWR forms and inability‑to‑pay options; co‑ops and munis follow different rules but must offer protection. Use [PUC CWR FAQs], check [EAP providers list], and keep [211] to locate charity fuel funds like Reach Out for Warmth. (mn.gov)
• Single fathers: The same protections and programs apply. Use [PUC Shut-Off Protection], apply via the [EAP online portal], and call [211] for local funds if crisis dollars run out. (mn.gov)
• Language access: Ask for help in Spanish, Hmong, Somali, or another language. EAP has printable applications in multiple languages, and PUC has Spanish and Hmong speakers on staff. Use [EAP print applications page], [EAP overview], and [PUC assistance]. (mn.gov)

What to do if this doesn’t work: Request ADA or language accommodations in writing and escalate to the PUC or county civil rights contact if needed. Use [PUC Complaint/Help], [EAP Contact/Feedback form], and [DHS Emergency Help pages] for alternatives. (mn.gov)

Step‑by‑Step: Applying for EAP (and What Happens Next)

• Step 1 — Gather documents: Photo ID, 30 days of income, utility account numbers, and your lease/mortgage. See [EAP how to apply], [EAP FAQ — documents and timing], and [EAP overview] for upload tips. (mn.gov)
• Step 2 — Apply online: It’s the fastest. Add “CRISIS” if there’s a shutoff date. Use the [EAP online portal], watch [EAP toolkit how‑to videos], and keep the [EAP provider list] if you need local help. (mn.gov)
• Step 3 — Tell your utility: Say you applied for EAP and ask for a payment plan under CWR. Use [PUC Shut-Off Protection], keep [PUC Complaint page] if they refuse, and save [AG guidance] on payment agreements. (mn.gov)
• Step 4 — Respond fast: If your provider asks for documents, upload within 48 hours. Track processing on [When will my application be processed?], review timelines in [EAP FAQ], and keep [EAP overview] for the May deadline. (mn.gov)

What to do if this doesn’t work: Ask your provider to escalate as “crisis,” then seek HeatShare or county Emergency Assistance. Use [EAP emergencies], [HeatShare (Metro) contact], and [County Emergency Assistance (DHS)]. (mn.gov)

Troubleshooting — If Your Application Gets Denied

• Read the reason and fix it: Most denials are missing documents or income over limit. Re-apply with the right paperwork. Check [FFY26 income limits], read [EAP FAQ] for common issues, and use the [EAP online portal] to re-submit. (mn.gov)
• Appeal or ask for review: Contact your provider and request a supervisor review. Then call the PUC if a shutoff is still looming. Use [EAP Contact/Feedback form], [PUC Consumer Support], and [PUC Complaint] if needed. (mn.gov)
• Plan B funding: Ask about HeatShare, Reach Out for Warmth, or county Emergency Assistance. Use [HeatShare directories], [WCCA Reach Out for Warmth note], and [DHS Emergency help]. (helpmeconnect.web.health.state.mn.us)

Company Contacts and Programs (Keep This Table)

Typical Timelines You Can Expect

Real‑World Examples

• Shutoff 48 hours away: You call Xcel and set a Cold Weather Rule plan at 8% of income, then submit the EAP crisis form online with your disconnect notice. Service stays on while the plan is in place. Use [PUC Shut-Off Protection], [EAP emergencies], and the [EAP online portal]. (mn.gov)
• Propane at 15% in January: You call your EAP provider for an emergency fuel delivery grant and ask the electric utility for a CWR plan (since the furnace fan needs electricity). Use [EAP emergencies page], [PUC CWR FAQs], and the [provider list] for your county. (mn.gov)
• Medical equipment at home: You enroll in Xcel’s Medical Electric Affordability Program and Lifeline for internet to keep your telehealth working, plus EAP for the main grant. Start at [Energy CENTS medical program], apply for [EAP], and check [PUC Lifeline/TAP]. (energycents.org)

FAQs

• How much can EAP actually pay this year? EAP’s initial grants average about $550andcanreach$1,400, plus up to $600 in crisis funds for shutoffs or empty tanks. Benefits depend on income, family size, cost, and fuel type; funding is limited. See the [EAP overview], [EAP emergencies page], and the [EAP media toolkit] for amounts. (mn.gov)
• What income counts and how is it checked? EAP uses the last 30 days of gross income; limits are set at 50% SMI (FFY26). Providers can accept a signed statement, verify with EAP data, or request documents. See [FFY26 income chart], [How to apply], and [Minn. Stat. § 216B.096 — income verification provisions] (for CWR). (mn.gov)
• How do I know my provider got my application? You’ll get an email or mail confirmation; you can check the queue your provider is working on. See [When will my application be processed?], read [EAP FAQ — timelines], and keep [EAP overview]. (mn.gov)
• Can renters apply? Yes. Many grants pay the utility in your name or your heat vendor. Learn more on the [EAP overview], see [How to apply], and find [local providers] for help. (mn.gov)
• What if my utility is a co‑op or city utility? CWR protections still apply for heat/electric during winter, but appeal forms differ. Ask for an “inability to pay” form. Read the [PUC CWR FAQs], check [AG utility rights info], and contact the [PUC Consumer Affairs Office]. (mn.gov)
• Can I get help with water bills? Some cities and CAP agencies have funds (Saint Paul’s WaterWorks; CAP-HC Water). Start with your water utility. See [SPRWS WaterWorks], [SPRWS billing contact], and [CAP-HC Water Assistance]. (stpaul.gov)
• Is there internet or phone help? Yes. TAP and Lifeline give monthly discounts on phone/broadband. See [PUC Telephone & Internet assistance], [Commerce phone & internet discounts], and [Lifeline outreach details]. (mn.gov)
• When does the Cold Weather Rule end? April 30 each year; it starts October 1. Confirm at the [PUC Shut-Off Protection page], see [Xcel’s reminder notice], and local [news coverage]. (mn.gov)
• What if I get denied EAP? Fix documents or ask for a supervisor review, then look to HeatShare or county Emergency Assistance. Use [EAP FAQ], [HeatShare directories], and [DHS Emergency help]. (mn.gov)
• Who can help if my utility won’t work with me? The PUC Consumer Affairs Office can intervene and keep service on during an appeal. Use the [PUC Complaint page], [PUC Consumer Support], and [AG utilities page] for your rights. (mn.gov)

Quick Tables You Can Screenshot

Programs at a Glance

Sources: [EAP overview], [How to apply], [WAP page], [Energy CENTS — Power On/GAP], [CenterPoint MN page], [WaterWorks]. (mn.gov)

Key Legal Protections

Sources: [PUC Shut-Off Protection], [Minn. Stat. § 216B.096], [PUC Complaint]. (mn.gov)

County/Local Back‑Ups

Sources: [Hennepin EA], [Ramsey EA], [211]. (hennepin.us)

Spanish Summary — Resumen en Español

Esta sección se generó con herramientas de traducción por IA; verifique siempre la información en los sitios oficiales enlazados.

• EAP (LIHEAP): Pida ayuda para pagar luz y calefacción; solicite en línea. Use [Programa de Asistencia de Energía], [Cómo solicitar], y [Busque su agencia local]. En emergencias (aviso de corte o tanque vacío), pida “fondos de crisis.” (mn.gov)
• Protecciones legales: La “Cold Weather Rule” protege del corte de luz/gas durante el invierno si cumple un plan de pagos razonable; la “Hot Weather Rule” protege durante olas de calor extremo. Lea [Protección contra cortes, PUC] y la ley [216B.096]. Si su empresa no coopera, llame al PUC al 1-800-657-3782. (mn.gov)
• Ayuda extra: Llame al 211 para fondos de caridad (HeatShare, etc.). Para Xcel, pida “Power On”; para CenterPoint, pida “Gas Affordability Program.” Use [211 Minnesota], [Power On/GAP], y [CenterPoint MN]. (211unitedway.org)

About This Guide

Compiled by the ASingleMother.org Editorial Team.

This guide uses official sources including:

• [Minnesota Department of Commerce — Energy Assistance Program]
• [Minnesota Public Utilities Commission — Consumer Support]
• [Minnesota Weatherization Assistance Program]
• [Energy CENTS Coalition — affordability programs]
• [United Way 211 Minnesota]
• [Hennepin County Emergency Assistance]
• [Ramsey County Emergency Assistance]

Last verified September 2025, next review April January 2026.

This guide is produced based on our Editorial Standards using only official sources, regularly updated and monitored, but not affiliated with any government agency and not a substitute for official agency guidance. Individual eligibility outcomes cannot be guaranteed. Please note that despite our careful verification process, errors may still occur — email info@asinglemother.org with corrections and we respond within 72 hours.

Disclaimer

This content is for general information. Program rules, funding, and utility policies can change without notice. Always confirm details and availability with your utility, your local Energy Assistance provider, or the Minnesota Public Utilities Commission before making decisions. Use the [EAP overview] for current season details, the [PUC Consumer Affairs Office] for disputes, and [United Way 211] for local referrals. (mn.gov)

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What to do if this still isn’t enough

• Ask your doctor for a medical letter if electricity is needed for life‑sustaining equipment; request a medical hold with your utility. Use [PUC Shut-Off Protection], [Energy CENTS medical program], and [PUC complaint/help] to escalate. (mn.gov)
• If denied or funds are gone: Re‑apply next season and bridge with affordability programs, HeatShare, or county Emergency Assistance. Use [Energy CENTS Power On/GAP], [HeatShare directories], and [DHS Emergency help]. (energycents.org)
• If you’re unsure what to do: Call 211 and ask for a “three‑way call” with your utility and your local EAP provider. Use [211 Minnesota], [PUC Consumer Support], and [Find your EAP provider] to coordinate. (211unitedway.org)

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Tables, links, and numbers in this guide were checked against official sources as of September 15, 2025. For any item tied to your specific address or utility, call to confirm current availability before applying.

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