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Utility Assistance for Single Mothers in Washington

Utility Assistance for Single Mothers in Washington: The 2025 Real‑World Hub

Last updated: September 2025

This is a practical guide you can use today. Every section starts with what to do first, then gives backups if Plan A falls through. All links go straight to official or trusted Washington sources so you don’t waste time.


If You Only Do 3 Things — Emergency Actions to Take

  • Call your utility now and set a shutoff hold with a medical note or winter plan: Ask for the “winter low‑income payment program,” a “medical certificate hold,” or an 18‑month plan. Use the customer number on your bill (for example, Puget Sound Energy 1-888-225-5773, Avista 1-800-227-9187, Pacific Power 1-888-221-7070). If the agent can’t help, call the Washington Utilities and Transportation Commission consumer line 1-888-333-9882 and ask for help with a same-day payment plan. The winter program (Nov 15–Mar 15) and medical holds are in state rules, and heat alerts block shutoffs on extreme heat days. (pacificpower.net)
  • Apply for energy bill help today (it’s free) — do LIHEAP plus your utility’s discount in one sitting: Use the Washington LIHEAP map to book an appointment and ask the agency to also start your utility’s program (PSE HELP + Bill Discount Rate, Avista My Energy Discount, Pacific Power LIBA, Cascade Natural Gas CARES). You can also apply for PSE’s discount online in minutes. (commerce.wa.gov)
  • Trigger a local emergency credit to stop a water/sewer shutoff: If you’re in Seattle, ask for the Emergency Assistance Program; Tacoma customers ask for Bill Credit Assistance Plan (BCAP); Spokane customers ask SNAP about U‑Help for City utilities. Keep receipts and confirmation emails. (seattle.gov)

Quick Help Box — Keep These Five on Your Fridge

How to Stop a Utility Shutoff in Washington Today

Start with the tool you can use right now: your rights. Call your utility from your bill and say: “I need the winter low‑income payment program or a medical certificate hold, and a payment plan.” Utilities must pause disconnection for five business days if a doctor’s office will certify a medical condition, while you pay a portion and set arrangements. On extreme heat alert days, regulated electric and water companies cannot disconnect for nonpayment. If you’re low‑income between November 15 and March 15, you can prevent shutoff by entering the winter plan and making income‑based payments. Keep the agent’s name and confirm the plan by email or text. Then file LIHEAP and your utility’s discount the same day. (regulations.justia.com)

What to do if this doesn’t work: Call the UTC at 1-888-333-9882 and say, “I’m facing shutoff; I attempted to set the winter plan/medical hold; I need help enforcing WAC protections.” Ask for a supervisor callback. Call your agency (LIHEAP) to place an emergency pledge, and ask your city for any emergency credits (Seattle EAP, Tacoma BCAP, Spokane U‑Help). If it’s a heat‑alert day, reference House Bill 1329 and the Department of Commerce’s heat shutoff moratorium page. (utc.wa.gov)

Programs That Pay Energy Bills (State + Utility)

Low Income Home Energy Assistance Program (LIHEAP)

Start here because it pays the biggest lump‑sum grant. Use the Washington Commerce LIHEAP page for the map of local agencies, read eligibility, and book the first available appointment. According to the federal LIHEAP Clearinghouse WA profile updated March 20, 2025, heating benefits in Washington ranged from 250to250 to 1,250 in FY 2025, with a crisis benefit up to 10,000andweatherizationupto10,000 and weatherization up to 20,000; income is set at up to 150% of FPL for heating/cooling and up to 200% FPL or 60% SMI for weatherization. Check your county agency for schedules and ask about emergency slots if you have a disconnect notice. (commerce.wa.gov)

Eligibility and documents: LIHEAP considers household size, income, and heating costs and applies once per program year (Oct 1–Sep 30). Bring ID for adults, Social Security or alternative ID if available, proof of all income for the prior 1–3 months, and your current utility bill or fuel statement. Use Commerce’s official page to find income guidelines and the fair hearing request form if you’re denied. Ask your agency about weatherization if your home is drafty or your system is unsafe. (commerce.wa.gov)

Timelines and reality check: Some agencies can push emergency applications in 72 hours if you have a shutoff notice, but non‑crisis approvals can take several weeks; Seattle’s Byrd Barr Place notes it can take up to two bill cycles (about 6–8 weeks) to show as paid on your account, so keep paying what you can and set a plan with your utility. If you need faster help, stack your utility’s own discount program and any city emergency credits while LIHEAP is processing. (byrdbarrplace.org)

What to do if this doesn’t work: Re‑apply when new funding opens, ask the agency to consider crisis or arrearage benefits if your balance is large, and request a fair hearing using Commerce’s form if you believe you were wrongly denied. Meanwhile, enroll in PSE HELP/BDR, Avista My Energy Discount, Pacific Power LIBA or Cascade CARES, and ask for UTC help enforcing a payment plan. (commerce.wa.gov)

State Home Energy Assistance Program (SHEAP)

If your income is too high for LIHEAP, check the state’s new program. SHEAP helps households up to 80% of Area Median Income (AMI) with a bill grant and may support safer, efficient heating like heat pumps. Apply through your local agency listed on Commerce’s SHEAP page or via the same community partners that process LIHEAP. In 2024–25, Commerce cited examples of 80% AMI around 110,950forafamilyoffourinKingCountyand110,950 for a family of four in King County and 78,300 in Spokane County; ask your agency for your exact county limits. (commerce.wa.gov)

What to do if this doesn’t work: If SHEAP funds are paused, pivot to LIHEAP if you qualify, and ask your utility for its discount plus a long‑term plan. Check for city programs (Seattle UDP/EAP, Tacoma BCAP, Spokane U‑Help). (seattle.gov)

Puget Sound Energy customers — Bill Discount Rate (BDR) + HELP

PSE’s two core programs are fast and stackable: the Bill Discount Rate (BDR) takes 5%–45% off monthly bills for households up to 80% of county AMI, and the PSE HELP grant can credit up to about $1,000 toward your balance, with one simple application that also triggers HELP automatically. PSE says BDR decisions can take about 30 days and HELP about 60 days; apply online in minutes, no office visit needed. Call PSE at 1-888-225-5773 if you need help. (pse.com)

What to do if this doesn’t work: If you’re waiting on approval, set an 18‑month payment plan and ask for budget billing. If you can’t reach resolution, contact UTC for assistance and check if your LIHEAP agency (Hopelink/MSC/Byrd Barr) can place an emergency pledge. (utc.wa.gov)

Avista customers — My Energy Discount + agency grants

Avista’s My Energy Discount offers personalized monthly bill discounts with higher income limits than many programs and a two‑year enrollment term. In Spokane County, Avista reported a single adult could qualify up to 54,800/yearandafamilyoffourupto54,800/year and a family of four up to 78,300/year under updated 2024–25 limits; apply online or by phone at 1-800-227-9187. Avista also sends funding to community action agencies for crisis grants and weatherization. (myavista.com)

What to do if this doesn’t work: Ask Avista for Comfort Level Billing, preferred due date, and payment arrangements while your discount processes, and contact SNAP for emergency energy appointments if you have a disconnect notice. (globenewswire.com)

Pacific Power customers — LIBA discount + Project HELP

Pacific Power’s Low‑Income Bill Assistance (LIBA) provides a 16%–75% monthly discount based on income tiers, with 200% FPL or 80% AMI (whichever is higher) for Tier 3 in many counties. Apply via partner agencies like Blue Mountain Action Council (Walla Walla/Columbia/Garfield) or Yakima’s NW Community Action Center and OIC. For emergencies, ask about Project HELP through local Salvation Army offices. Call Pacific Power at 1-888-221-7070. (pacificpower.net)

What to do if this doesn’t work: Use LIHEAP for a lump‑sum payment, set up a long‑term arrangement, and ask your county agency if weatherization can cut your usage permanently. (liheapch.acf.hhs.gov)

Cascade Natural Gas customers — CARES + Winter Help

Cascade’s CARES program offers a monthly discount and arrearage relief grants; you can self‑attest income and apply online, then a Community Action agency finalizes it. For emergencies, ask about Winter Help (donation‑funded) and also apply for LIHEAP through your local agency. Cascade’s customer service is 1-888-522-1130. (cngc.com)

What to do if this doesn’t work: Invoke the winter low‑income payment program (Nov 15–Mar 15) and request a medical certificate hold if needed while you wait for CARES/LIHEAP processing. (cngc.com)

Water, Sewer, and Garbage Bill Help (City and PUD Programs)

Seattle Water Bill Help

Start by applying for the Utility Discount Program (UDP) — 60% off Seattle City Light and 50% off Seattle Public Utilities if you’re at or below 70% of State Median Income (SMI). If you have a past‑due SPU balance, ask for the Emergency Assistance Program (EAP): up to 518/year(or518/year (or 1,036 with children) in 2025 income rules, split into up to four pledges. For payment plans and credits when SPU services aren’t in your name, call 206-684-3000. (seattle.gov)

What to do if this doesn’t work: Keep your payment plan active, ask the agency processing your LIHEAP (Byrd Barr Place/Hopelink/MSC) for an emergency pledge, and consider budget billing. (byrdbarrplace.org)

Tacoma Water/Power/Solid Waste

Tacoma Public Utilities and Environmental Services run the Bill Credit Assistance Plan (BCAP) that auto‑credits monthly amounts across power, water, wastewater, surface water, and solid waste; additional “achievable” credits apply if you pay on time. The City approved 2025–2026 budgets that raised rates but also expanded total annual aid to about $1,191.60 in 2025 for qualifying households. If you need a shutoff hold, call TPU at 1-253-502-8600. (mytpu.org)

What to do if this doesn’t work: Ask for a long‑term plan, check for one‑time state clean energy credits if reopened, and apply for LIHEAP/CARES/HELP depending on your energy utility. (mytpu.org)

Spokane — City Utilities U‑Help

City of Spokane offers U‑Help grants (administered via SNAP) for water/sewer/solid waste — the 2024 benefit was up to $146 once per year, funded by donations with a city match. Call 311 or 509-755-2489 for City utility billing, or 509-456-SNAP for SNAP intake. Ask about interest‑free arrangements if you’re behind. (my.spokanecity.org)

What to do if this doesn’t work: Stack LIHEAP through SNAP for energy, request Avista My Energy Discount, and set a short‑term city plan to avoid a lien while grants are pending. (myavista.com)

Everett — Water/Sewer Aid and Discounts

Everett partners with Catholic Community Services to give up to $700/year for households at or below 200% FPL after a shutoff notice; the city also offers discounted rates for low‑income seniors and people with disabilities. Call Utility Services at 1-425-257-8999 and CCS at 1-425-374-6394. If you’re a Snohomish PUD customer for power or water, ask for 25%–50% rate discounts and the Community Energy Fund for one‑time relief via St. Vincent de Paul (425-374-1243). (everettwa.gov)

What to do if this doesn’t work: Set a city payment plan, apply for LIHEAP via Snohomish County Human Services, and call 2‑1‑1 North Sound for extras like rent and food. (snopud.com)

Vancouver/Clark County

For City of Vancouver water/sewer, ask about the H2O (Help to Others) program (grants up to $400 every 24 months, intake through Clark Public Utilities), plus a low‑income senior sewer minimum waiver. For electricity, Clark Public Utilities has the Operation Warm Heart donor fund, a Guarantee of Service Plan that caps payments as a percent of income, and LIHEAP appointments (1-855-353-4328). Call CPU at 1-360-992-3000 24/7. (cityofvancouver.us)

What to do if this doesn’t work: Ask CPU for a 12‑month arrangement and budget plan, request LIHEAP and a payment hold while pending, and ask the city to stop late fees during H2O processing. (clarkpublicutilities.com)

Olympia/Thurston

The City of Olympia’s Lifeline Rate Program cuts water/sewer/storm and solid waste by 50% for low‑income seniors or disabled residents. Thurston PUD also has Project Help and a Utility Relief Assistance Program for past‑due balances. Call City Utility Billing 1-360-753-8340 and Thurston PUD 1-866-357-8783. (ccwa.doh.wa.gov)

What to do if this doesn’t work: If you’re outside city limits, ask Thurston PUD about URAP, and check with Community Action Council for LIHEAP/Weatherization. (thurstonpud.org)

Bellingham/Whatcom

Bellingham is expanding reduced utility rates in 2026 to cover more low‑income households with 25%–75% discounts; check the city’s bill assistance page and 2025 notices for details and current senior/disabled reductions. For power and water, Snohomish PUD’s discounts and Community Energy Fund can help many in the region. Call City Finance 1-360-778-8011 for water/sewer, and SnoPUD at 1-425-783-1000 for discounts. (cob.org)

What to do if this doesn’t work: Request LIHEAP through Opportunity Council, ask CNG or PSE for discount programs if you’re their customer, and set a city payment arrangement to avoid fees while grants post. (oppco.org)

Your Rights: Disconnection Protections, Winter Rules, and Medical Holds

  • Winter Low‑Income Payment Program: From Nov 15–Mar 15, electric and gas utilities cannot disconnect residential heating if you notify inability to pay, verify low income to the LIHEAP grantee, and enter a plan where payments are no more than a set share of income; you must also arrange to address the winter balance by Oct 15. Utilities must tell you about this option in disconnect notices. (app.leg.wa.gov)
  • Heat Event Shutoff Moratorium: On any day the National Weather Service issues (or intends to issue) a heat alert (watch, advisory, or warning), electric and water utilities in Washington cannot disconnect for nonpayment. The Department of Commerce explains this “Extreme Heat Shutoff Moratorium” under House Bill 1329. (commerce.wa.gov)
  • Medical Emergency Holds: If a resident’s health would be endangered, electric and gas utilities must postpone disconnection for five business days once you notify them, then accept a medical certificate from a physician/NP/PA. You’ll be asked to pay at least 10% of the past‑due balance and enter a plan up to 120 days. Water companies must also postpone five business days and may require 25% of the past‑due to keep service on. (regulations.justia.com)
  • UTC Complaint Help: If a regulated utility won’t honor these protections or a workable plan, contact the UTC at 1-888-333-9882, file an online complaint, and ask for an informal staff resolution while you keep paying what you can under protest. See consumer rights and energy assistance pages for steps and company contacts. (utc.wa.gov)

What to do if this doesn’t work: Call 2‑1‑1 to locate a legal aid hotline and your nearest community action agency, document all calls, and request supervisor review at the utility. For municipal/PUD utilities (not UTC‑regulated), ask your city council or PUD board office for an account review and hardship policy. (wa211.org)

Quick Program Comparison (At‑A‑Glance)

Program Who it helps Typical benefit How to apply Notes
LIHEAP (Commerce) Income up to 150% FPL (heating/cooling) 250–250–1,250 heating; up to $10,000 crisis Local agency map on Commerce site One award per program year (Oct–Sep)
SHEAP (Commerce) Up to 80% AMI Bill grant; can support efficient heat Local LIHEAP partners Great option if over LIHEAP income
PSE BDR + HELP PSE homes up to 80% AMI 5%–45% monthly; grant up to ~$1,000 Online in minutes BDR ~30 days; HELP ~60 days
Avista My Energy Discount Avista homes, higher income limits Monthly discount (2‑year term) Online/phone or agency 51k enrolled; many more eligible
Pacific Power LIBA PacifiCorp service area 16%–75% discount Agency intake Tiered by income (to 200% FPL/80% AMI)
Cascade CARES CNG gas customers Monthly discount + arrearage relief Online/agency Self‑attest income to start
Seattle UDP SCL/SPU, up to 70% SMI 60% electric; 50% water/sewer/solid waste Online/phone Works with EAP and payment plans
Tacoma BCAP TPU+City ES customers Monthly credits across services Online/phone Extra credits for on‑time pay
Spokane U‑Help City water/sewer/solid waste One‑time $146 typical SNAP intake Funded by donors + city match
SnoPUD Bill Discounts SnoPUD electric/water 25% or 50% rate cut Online/phone Plus Community Energy Fund grants

(liheapch.acf.hhs.gov)

Eligibility, Documents, and How to Apply (Step‑By‑Step)

  • Start with what you can file online today: Apply for LIHEAP via Commerce’s map, then immediately submit PSE Bill Discount Rate or Avista My Energy Discount; if you’re in Seattle, submit the UDP application the same day. Keep confirmation numbers or screenshots. (commerce.wa.gov)
  • Gather the core documents once and reuse them: For most programs you’ll need ID for adults, proof of address and account number, your current bill or disconnect notice, and proof of all household income (pay stubs, child support, benefits) for the prior 1–3 months. The Seattle EAP page posts 2025 income tables; the City Light assistance page shows LIHEAP/SHEAP income guides; and PSE’s FAQs explain BDR/HELP review timelines. (seattle.gov)
  • Timeframes you can expect: PSE says BDR decisions take about 30 days and HELP about 60 days; Byrd Barr Place shares that even after approval, the payment can take up to 6–8 weeks to display on your bill. Ask for a payment hold while your pledge is pending and set a plan you can keep. (pse.com)

What to do if this doesn’t work: Ask your agency about crisis appointments or arrearage benefits, call UTC to request a staff‑brokered arrangement, and check city programs for immediate credits (EAP, BCAP, U‑Help) while the larger grants post. (utc.wa.gov)

Common Mistakes to Avoid

  • Waiting for the shutoff date before you call: Use the winter program or medical hold to buy time immediately and lock in a plan you can keep; the rules are enforced by the UTC, and heat alerts also block shutoffs. (utc.wa.gov)
  • Applying for only one program: File LIHEAP, your utility’s discount, and any city credit at the same time; use Commerce LIHEAP, your utility’s assistance page, and your city link (for example Seattle UDP/EAP). (commerce.wa.gov)
  • Falling for urgent scam calls: Utilities don’t demand gift cards or Zelle; if someone threatens same‑hour shutoff, hang up and call the number on your bill, or report it to the UTC and ReportFraud.FTC.gov. Read recent scam warnings and tips from consumer agencies. (utc.wa.gov)

What to do if this doesn’t work: If you already paid a scammer, call your bank/card issuer, make a police report, and file with the FTC; tell your utility so they can note your account and help rebuild a plan. (aarp.org)

Reality Check

Reality Check: Funding runs out. Agencies often close scheduling when dollars are gone for the year. If LIHEAP says “full,” set reminders for the next opening and use your utility’s discount and a UTC‑backed plan to bridge the gap. Some city programs (Seattle EAP, Spokane U‑Help) have set annual maximums; apply early and confirm the current benefit before you count on it. (byrdbarrplace.org)

Reality Check: “It’ll show next bill.” Pledges can take a billing cycle or two to post. Keep paying what you can and confirm your payment plan in writing to avoid default. If your pledge hasn’t posted after 45–60 days, call the agency and your utility to trace it. (byrdbarrplace.org)

Reality Check: Rates are rising statewide. Tacoma, Spokane, Everett, and Bellingham have 2025–2026 rate actions; all include some expanded aid or discounts. Don’t wait for a past‑due — enroll in discounts now to blunt increases. (mytpu.org)

Quick Reference Cheat Sheet

Application Checklist (Save/Screenshot and Check Off)

  • Photo ID and proof of address: Driver’s license, tribal ID, or other accepted ID; recent bill with your name and service address. See LIHEAP requirements for document lists. (commerce.wa.gov)
  • Proof of all household income for 1–3 months: Pay stubs, child support, TANF, SSA/SSI, unemployment, self‑employment logs. For PSE discount, see income list and what counts. (pse.com)
  • Your latest bill and any shutoff notice: If Seattle, consider EAP; in Tacoma, BCAP; in Spokane, U‑Help. (seattle.gov)
  • Medical note if needed: Ask your clinic for a brief medical certificate; submit within five business days to activate a hold. See UTC medical rules. (utc.wa.gov)
  • Application confirmations: Save your LIHEAP confirmation, PSE/Avista/Pacific Power/Cascade submission emails, and city case numbers. Check PSE FAQs for BDR/HELP timelines. (pse.com)

Timelines and What to Expect

Use these as planning benchmarks and always confirm with your agency or utility:

  • PSE BDR: About 30 days; PSE HELP: about 60 days; both can be started online in minutes. (pse.com)
  • LIHEAP non‑crisis: Often 2–8 weeks from complete application to bill credit; emergency cases with disconnect notices may be processed in ~72 hours in some counties. (byrdbarrplace.org)
  • City emergency credits: Seattle EAP pledges can be split into four; Spokane U‑Help is one‑time per year; Tacoma BCAP credits appear monthly once enrolled. Check your city’s page for current amounts and pledge rules. (seattle.gov)

What to do if this doesn’t work: Ask the utility to place a “third‑party note” that a pledge is pending and request no late‑fee assessments; resend your confirmation to the utility billing email, and ask 2‑1‑1 for a mediation contact if needed. (wa211.org)

Resources by Region (Who to Call First)

What to do if this doesn’t work: Call 2‑1‑1 for backups like churches and rent relief; ask agencies if they maintain waitlists to auto‑schedule you when funds reopen. (wa211.org)

Diverse Communities — Targeted Tips and Contacts

  • LGBTQ+ single mothers: Ask agencies about name/gender inclusion on documents and privacy protections. In Seattle/King, you can apply through Byrd Barr Place or Hopelink Energy; statewide rights for service access apply under WA Human Rights Commission. Language assistance is available through utilities and Washington 211. (byrdbarrplace.org)
  • Single mothers with disabilities or disabled children: Use the medical certificate hold immediately and request accessible formats (large print, TTY). See UTC medical rules, ask Seattle UDP for renewal cycles and accommodations at 206-684-0268, and contact Washington 211 for adaptive equipment resources. (utc.wa.gov)
  • Veteran single mothers: Combine LIHEAP with utility discounts and call WDVA for county veteran relief funds; in Everett/Snohomish, the county’s Veterans’ Assistance Program is listed among utility supports. Use Pacific Power Project HELP or SnoPUD CEF for emergencies. (everettwa.gov)
  • Immigrant/refugee single moms: You can apply for LIHEAP without immigration status checks for energy benefits; agencies focus on residence and income. Start with Commerce LIHEAP map, ask for interpreters through your utility or agency, and use King County CHAP if you need help with forms in King County. (commerce.wa.gov)
  • Tribal‑specific resources: Tribal members on or near reservations can apply through their tribe’s programs. Contact Colville Confederated Tribes LIHEAP at 1-509-634-2769 (Nespelem temporary office) or Yakama Nation LIHEAP at 1-509-865-5121 x4535, and ask about wood, propane, or crisis deliveries. Tribal families can also apply for state LIHEAP/SHEAP when living off‑reservation. (cct-hhs.com)
  • Rural single moms with limited internet: Schedule by phone through 2‑1‑1, ask for mail‑in LIHEAP forms, and request paper bills and payment plans from your utility. For PSE, call 1-888-225-5773 to apply for discount by phone; for Pacific Power, call 1-888-221-7070 and ask for LIBA agency contact. Also ask your county PUD (SnoPUD, Clark PUD, Thurston PUD) about local discounts. (pse.com)
  • Single fathers: The same programs apply regardless of gender or marital status. Use Commerce LIHEAP, your utility’s discount page (for example PSE), and UTC consumer help if you hit a barrier. (commerce.wa.gov)
  • Language access: Ask every office for interpretation; Seattle UDP posts materials in multiple languages and utilities must accommodate. For TTY, use 711 relay or the numbers listed on utility pages, and request large‑print bills if needed. Seattle UDP, UTC consumer rights, and Washington 211 can connect interpreters. (seattle.gov)

What to do if this doesn’t work: Ask the agency for an ADA or language accommodation escalations, request a supervisor callback, and, if needed, call the UTC and your city’s ombuds office to resolve access issues. (utc.wa.gov)

Question‑Based How‑Tos (Most‑Searched)

How to Stop Utility Shutoff in Washington Today

Call your utility and say, “I need the winter low‑income plan or a medical certificate hold; I’m applying for LIHEAP and my utility discount right now.” Confirm by email. Then call 2‑1‑1 to locate your LIHEAP agency and ask for an emergency appointment if you have a disconnect notice. If the utility resists, call UTC 1‑888-333-9882 and reference the WAC winter and medical rules, and the heat moratorium if it’s a heat‑alert day. (regulations.justia.com)

What to do if this doesn’t work: Ask your city for an emergency pledge (EAP, BCAP, U‑Help) while your larger grants post. (seattle.gov)

What Documents Do I Need for LIHEAP and Utility Discounts?

Bring ID, proof of address, all income docs for adults, your recent bill, and any disconnect letter. The LIHEAP page lists eligibility; Seattle’s City Light assistance page lists LIHEAP/SHEAP income tables; PSE BDR lists exactly what counts as income. If you can’t upload, ask for a mail‑in packet. (commerce.wa.gov)

What to do if this doesn’t work: Ask the agency to extend your submission window and accept alternative docs (award letters, bank records) if standard docs are delayed. (byrdbarrplace.org)

How Much Can I Get from LIHEAP in 2025?

State data compiled by the federal clearinghouse shows heating benefits of 250–250–1,250, crisis up to 10,000,andweatherizationupto10,000, and weatherization up to 20,000 (varies by county and funding). Always confirm current amounts with your local agency before you count on them. (liheapch.acf.hhs.gov)

What to do if this doesn’t work: If your county has paused funds, pivot to SHEAP if within 80% AMI, use your utility discount, and ask for a UTC‑backed plan. (commerce.wa.gov)

Can I Get Help With Water and Sewer Bills?

Yes. Seattle’s UDP and EAP cover SPU charges; Tacoma’s BCAP credits water, wastewater, surface water, and solid waste; Spokane’s U‑Help provides one‑time help. Check your city’s utility page for local programs and senior/disabled discounts. (seattle.gov)

What to do if this doesn’t work: Ask your city to set a no‑interest plan and suspend late fees during assistance processing; confirm by email. (my.spokanecity.org)

How Fast Can I Get Help?

Emergency energy cases can be processed in ~72 hours after a disconnect notice in some counties (example: Byrd Barr Place). PSE BDR usually posts within 30 days and HELP within 60 days. City emergency credits can apply within one billing cycle. Always request a shutoff hold while pending. (byrdbarrplace.org)

What to do if this doesn’t work: Ask the agency to call the utility and confirm a pledge, then ask the utility to place a “no‑late‑fee, no‑shutoff” note while the pledge posts. (byrdbarrplace.org)

What If My Landlord Pays the Water Bill?

If you’re in Seattle and your SPU bill is not in your name but you have City Light in your name, the UDP may still add water/sewer/garbage credits to your City Light bill. Always ask your city about tenant credits or special cases. (seattle.gov)

What to do if this doesn’t work: Ask your utility to document a third‑party billing setup and request direct‑to‑tenant credits where available. (seattle.gov)

Are There Heat‑Related Shutoff Protections?

Yes. On any day an NWS heat warning, advisory, or watch applies in your area, utilities covered by the law cannot disconnect for nonpayment. Reference the Department of Commerce’s Extreme Heat Shutoff Moratorium page if you need to cite it. (commerce.wa.gov)

What to do if this doesn’t work: Call the UTC and note the date/time of the heat alert and the staffer you spoke with; ask for supervisor escalation. (utc.wa.gov)

Is There Help for Natural Gas Customers?

Yes. Cascade Natural Gas offers CARES arrearage relief + monthly discounts, and PSE gas customers can apply for BDR and HELP. Ask your LIHEAP agency about crisis deliveries if you heat with propane or oil. (cngc.com)

What to do if this doesn’t work: Use the winter low‑income plan and a medical certificate if needed while you pursue grants. (cngc.com)

What If I Was Denied?

You can appeal LIHEAP decisions; use the LIHEAP Fair Hearing request form (Commerce) and ask the agency to re‑review. For utility discount denials, ask for a supervisor review and send additional docs. If unresolved with a regulated utility, file a UTC complaint. (commerce.wa.gov)

What to do if this doesn’t work: Reapply next program year, and ask your city for emergency credits and payment plans while you rebuild eligibility. (seattle.gov)

How Do I Avoid Utility Scams?

Hang up on threats of immediate shutoff and gift‑card payments. Call the number on your bill or the utility’s official site. Report scam calls to the UTC and ReportFraud.FTC.gov. AARP summarizes warning signs; utilities and regulators have issued 2025 scam alerts. (utc.wa.gov)

What to do if this doesn’t work: If you paid, contact your bank/card, file with the FTC, and alert your utility so they can flag your account and help rebuild a manageable plan. (aarp.org)

Tables You Can Use

Disconnection Protections at a Glance

Protection What it does When it applies Where to read
Winter Low‑Income Payment Program No disconnect if you notify, verify income, and enter income‑based plan Nov 15–Mar 15 WAC references and UTC page
Medical Emergency Hold 5‑business‑day postponement; requires medical certification; pay portion + plan Any time UTC consumer rights
Extreme Heat Moratorium No shutoffs on heat‑alert days When NWS heat watch/advisory/warning Commerce heat moratorium

(utc.wa.gov)

Income Guides Snapshot (2024–25 examples)

Household LIHEAP monthly (150% FPL) SHEAP monthly (80% AMI, example) PSE HELP monthly (80% AMI, example)
1 $1,883 $5,887 $6,475
2 $2,555 $6,729 $7,400
4 $3,900 $8,408 $9,246

Sources: City Light LIHEAP/SHEAP income guide, Byrd Barr Place energy assistance. Always confirm current tables. (seattle.gov)

Typical Processing Times

Program Typical processing Notes
PSE BDR ~30 days Apply online; discount appears on a future bill
PSE HELP ~60 days Grant credits posted after review
LIHEAP (non‑crisis) 2–8 weeks Emergency cases ~72 hours with disconnect notice
City credits (EAP/BCAP/U‑Help) 1–2 cycles Amounts vary; confirm current limits

References: PSE FAQs, Byrd Barr Place timelines. (pse.com)

Major Utility Phone Numbers

Utility Customer care Assistance info
PSE 1-888-225-5773 Assistance Programs
Avista 1-800-227-9187 Get Assistance
Pacific Power 1-888-221-7070 Bill assistance
Cascade Natural Gas 1-888-522-1130 CARES

(pse.com)

City/PUD Water & Solid Waste Help

Area Program Contact
Seattle UDP + EAP 206-684-0268 / 206-684-3000
Tacoma BCAP 1-253-502-8600
Spokane U‑Help 311 / 509-755-2489
Everett Water assistance & discounts 1-425-257-8999
Snohomish PUD Bill discounts + CEF 1-425-783-1000
Vancouver H2O (water/sewer) 1-360-487-7999

(seattle.gov)

If Your Application Gets Denied

  • Ask why in writing: Request the reason and missing items. For LIHEAP, ask for a supervisor review and, if needed, a fair hearing using the Commerce form. (commerce.wa.gov)
  • Appeal and re‑apply: Some programs require a new submission next program year; mark your calendar for when agencies open (often October or early winter). Check agency pages like Hopelink Energy and MSC for season schedules. (hopelink.org)
  • Bridge with payment plans: Ask your utility for a temporary hold and an affordable plan while you appeal; use UTC help if the plan is denied. (utc.wa.gov)

What to do if this doesn’t work: Use city emergency credits (EAP, BCAP, U‑Help) and donor funds (Community Energy Fund, Project HELP, Operation Warm Heart) to cover a month or two while you rebuild eligibility. (seattle.gov)

Local Organizations, Charities, Churches, and Support Groups

Look for donor‑funded, fast‑moving help:

What to do if this doesn’t work: Call 2‑1‑1 and the UTC; ask churches in your zip code for small “pastor’s fund” grants to cover reconnect fees or a single monthly bill while larger pledges post. (wa211.org)

County‑Specific Variations That Matter

  • Seattle (King): UDP/EAP discounts and credits are strong and renew on a set cycle; income thresholds update yearly. SPU can set short‑ or long‑term plans by phone at 206-684-3000. Combine UDP with LIHEAP/SHEAP for deeper coverage. (seattle.gov)
  • Spokane (Avista): Many families qualify for Avista’s higher‑limit My Energy Discount; SNAP’s monthly appointment days fill fast — call on their published release dates. Use U‑Help for city utilities. (myavista.com)
  • Tacoma (TPU): BCAP applies credits across all TPU/City services and includes extra credits for on‑time payments. Budget billing and long‑term plans are standard; ask TPU to pair them. (mytpu.org)
  • Everett/Snohomish: Everett’s water/sewer assistance rose to $700/year with CCS; SnoPUD discount tiers now 25% or 50% with streamlined acceptance, plus Community Energy Fund grants. (everettwa.gov)

What to do if this doesn’t work: If your county’s funds are closed, call a neighboring county agency to ask if they serve your ZIP; most don’t, but they can suggest waitlist timing and alternatives. Always keep the UTC in the loop for regulated utilities. (wa211.org)

Birmingham‑Style Location Subheads (WA Edition)

Troubleshooting: If You’re Behind or Already Disconnected

  • Ask for same‑day reconnection with a medical hold: Under UTC rules, utilities must restore by 12:00 p.m. the next business day (same day if you call before close), while you submit the certificate within five business days. Pay at least 10% (electric/gas) or 25% (water) of the past‑due and sign a plan. (regulations.justia.com)
  • Get an emergency pledge: Ask your LIHEAP agency for a crisis pledge and your city for an emergency credit (EAP/BCAP/U‑Help). Send those confirmations to your utility’s billing email. (byrdbarrplace.org)
  • Escalate quickly: If a representative can’t help, ask for a supervisor and call the UTC. Document dates, names, and confirmation numbers. (utc.wa.gov)

Spanish Quick Summary (Resumen en Español)

Esta sección fue producida con herramientas de traducción asistida por IA y revisada para claridad. Para ayuda inmediata, marque 2‑1‑1 o 1‑877‑211‑9274 para Washington 211. Solicite LIHEAP (energía) y el programa de descuento de su compañía (por ejemplo PSE Bill Discount Rate/HELP, Avista My Energy Discount, Pacific Power LIBA). En Seattle pida UDP y EAP. Si recibe una amenaza de corte, pida un plan de invierno (15 de noviembre–15 de marzo) o un “medical certificate hold” y llame a la UTC 1-888-333-9882 para ayuda. En días de calor extremo, no se permiten cortes de electricidad o agua por falta de pago según Commerce. (wa211.org)

About This Guide

Compiled by the ASingleMother.org Editorial Team.

This guide uses official sources including:

Last verified: September 2025, next review April January 2026.

This guide is produced under our Editorial Standards using only official sources, updated regularly, and monitored — but it is not affiliated with any government agency and is not a substitute for official guidance. Individual outcomes vary. Errors can happen — email info@asinglemother.org with corrections and we’ll respond within 72 hours.

Disclaimer

This guide provides general information for Washington residents and is not legal advice. Confirm program amounts, dates, and eligibility with your utility or agency before applying. Funding changes by county and season. For emergencies, call your utility, 2‑1‑1, or 9‑1‑1 if health or safety is at risk.

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