Digital Literacy and Technology Assistance for Single Mothers in Nevada

Last updated: September 2025

This is a practical, no‑fluff guide to help you get connected, get a device, learn the skills, and protect your service in Nevada. Every paragraph contains direct, descriptive links so you can click and act fast.

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If You Only Do 3 Things — Emergency Actions to Take

• Protect your current phone/internet discount now: Check if you qualify for the federal Lifeline discount and apply through the National Verifier today; the monthly discount is up to $9.25,orupto$34.25 on Tribal lands. Use the online application at the official program site and then enroll with a Nevada carrier. For step‑by‑step help, use the FCC’s Lifeline consumer page and the USAC National Verifier portal. (fcc.gov)
• Borrow internet today: Reserve a library hotspot for pickup or use on‑site Wi‑Fi and computers. In Clark County, see hotspot checkout at the Las Vegas‑Clark County Library District; in Henderson, ask for a hotspot at any Henderson Libraries help desk; in Washoe County (Reno/Sparks), use 24/7 exterior Wi‑Fi and PCs at branches. (thelibrarydistrict.org)
• Call for live resource matchmaking: Save the Nevada 211 number and hours, and ask for tech help referrals, device giveaways, and classes in your ZIP code. The official Nevada 211 site also lists regional partners and offers a free mobile app. (nevada211.org)

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Quick Help Box — Keep These 5 Contacts Handy

• Nevada 211 (statewide referrals): 1‑866‑535‑5654; see the official site and the Nevada 211 mobile app page for hours (Mon–Fri 9:00 AM–9:00 PM PT). (nevada211.org)
• Lifeline Support Center (application status and recertification): 1‑800‑234‑9473; start at the Lifeline consumer page and USAC’s “Recertify” instructions for timelines. (fcc.gov)
• EmployNV Career Hubs (free coaching and computer access): Clark County library hubs page and DETR’s hub directory (Reno hub 775‑284‑9600; Southern NV 702‑486‑0129). (thelibrarydistrict.org)
• FCC Consumer Complaint Center (service shutoff, billing, speed issues): 1‑888‑CALL‑FCC; file online and see “Filing an Informal Complaint” guide. (consumercomplaints.fcc.gov)
• Nevada Attorney General — Consumer Protection Hotline (scams/contracts): 1‑702‑486‑3132; see AG contact page and the Bureau of Consumer Protection overview. (ag.nv.gov)

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What Changed in 2025 — And What It Means for You

Key point: The federal Affordable Connectivity Program (ACP) ended funding in spring 2024. There is no new federal monthly internet subsidy replacing ACP as of September 2025. Focus on Lifeline, low‑cost ISP plans, and library/device options. Check the FCC’s ACP pages for the official wind‑down timeline and closure announcement. (fcc.gov)

Good news for Nevada: The Office of Science, Innovation and Technology (OSIT) received federal digital equity and broadband implementation funds and has a published BEAD Final Proposal for public comment. This won’t pay your bill today, but it funds new networks, digital navigator programs, and device efforts rolling out through 2026‑2031—watch OSIT for local grants and maps. (ntia.gov)

Reality check: Timelines for infrastructure builds are multi‑year. Use stop‑gap tools now—Lifeline, ISP low‑income plans, library hotspots, and nonprofit devices—while Nevada’s High Speed NV initiative and BEAD projects ramp up. See OSIT’s BEAD portal and the BEAD Challenge map. (beadregister.nv.gov)

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How to Get Low‑Cost Internet in Nevada Now

Which discount or plan should I try first?

• Start with Lifeline: It’s still active. You can get up to $9.25/monthoffbroadbandorabundledservice,orupto$34.25 on Tribal lands. Check eligibility at USAC (135% of 2025 Federal Poverty Guidelines or participation in qualifying programs), then apply via the National Verifier. After approval, pick a Nevada Lifeline provider using the USAC “Companies Near Me” tool or by calling your current carrier. (usac.org)
• Use ISP low‑income plans: Several providers offer Nevada‑eligible discounted plans even after ACP. Examples include Spectrum Internet Assist (50 Mbps for $25/month),CoxConnect2Compete(K‑12householdsfor$9.95/month), Cox ConnectAssist (income‑qualified, often 50–100 Mbps around 30/month in Las Vegas), Access from AT&T (200% FPL or qualifying benefits), and Verizon Forward (discount up to 30/month for eligible home internet). Click each plan to check your address and rules. (spectrum.com)
• Tap library Wi‑Fi or hotspot loans: If you need a connection this week, check out a hotspot (Clark County and Henderson) or use 24/7 outdoor Wi‑Fi (Washoe). Browse the hotspots/PCs FAQs for Las Vegas‑Clark County Library District, Henderson Libraries, and Washoe County Library. (thelibrarydistrict.org)

What to do if this doesn’t work: File a Lifeline application, then call your preferred provider’s Lifeline team to enroll; if you’re denied, ask USAC what documentation is missing and use the mail‑in option. If your area lacks wired options, check home 5G/LTE availability through Verizon Forward and ask libraries about hotspot borrowing limits. If a provider misrepresents fees, file an FCC complaint and contact the Nevada AG hotline. (usac.org)

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Nevada‑Specific: Low‑Cost Internet Options (Summary Table)

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Do I Still Get ACP?

Short answer: No. ACP stopped accepting new enrollments on February 8, 2024, provided a last full bill credit in April 2024, and then ended due to no new funding. Plan ahead with the options above and check FCC updates in case Congress funds a future program. See the FCC’s ACP wind‑down notices and closure news release. (fcc.gov)

What to do if this doesn’t work: If you lost ACP and your bill spiked, call your provider’s retention team, ask to be moved to a low‑income plan listed above, and request any hardship credits. If denied or misled, file an FCC complaint online; providers must respond within 30 days. (consumercomplaints.fcc.gov)

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How to Apply for Lifeline (Step‑by‑Step)

• Check eligibility: Households at or below 135% of the 2025 Federal Poverty Guidelines qualify; you can also qualify by benefits like SNAP, Medicaid, SSI, Federal Public Housing Assistance, and qualifying Tribal programs. Start at the Lifeline consumer site and USAC eligibility page. (fcc.gov)
• Apply online or by mail: Use the USAC National Verifier portal for the fastest decision, or print/mail the form to the Lifeline Support Center. If the system can’t auto‑verify, upload documents for manual review. Same‑day decisions are common online; mailed decisions arrive in about 7–10 business days. (usac.org)
• Enroll with a provider: After approval, contact a Lifeline carrier to activate service. Keep your approval letter and Application ID ready. USAC’s “Companies Near Me” search helps you find Nevada options. (usac.org)
• Recertify every year: Watch for USAC’s 60‑day recertification window by letter/email. You can recertify online, by mail, or via IVR (if no documents are needed). Miss the window, and you’ll be de‑enrolled five business days later. (usac.org)

What to do if this doesn’t work: Call the Lifeline Support Center (1‑800‑234‑9473) to confirm paperwork; if denied, ask exactly which proof is missing. If a carrier refuses to apply your approved benefit, file an FCC complaint and note your Application ID. (lifelinesupport.org)

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2025 Income Guide for Lifeline (135% FPG) — Quick Reference

Source: USAC Consumer Eligibility (2025). Always confirm the current chart at USAC’s page before applying. (usac.org)

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Where to Get a Free or Low‑Cost Computer or Hotspot

• Libraries (borrow for free): Check out Wi‑Fi hotspots from Las Vegas‑Clark County Library District; borrow hotspots in Henderson; use Washoe County Library public computers, printers, scanners, and 24/7 exterior Wi‑Fi. Policies and late fees vary—read each library’s hotspot FAQ or tech policy. (thelibrarydistrict.org)
• Refurbished devices delivered: If you need to own a computer, try nonprofit refurbishers shipping to Nevada. PCs for People offers low‑cost desktops/laptops with income or benefits eligibility (≤200% FPL or 60% AMI) and verifies documents at checkout; Human‑I‑T sells affordable Chromebooks, Windows laptops, and mobile hotspots with live support. (pcsforpeople.org)
• Local drives and giveaways: Watch Comp‑U‑Dopt Las Vegas for free computer lotteries tied to events and partners; Goodwill of Southern Nevada Career Centers offer computer labs, printers, and digital skills workshops you can use while job‑hunting. (compudopt.org)

What to do if this doesn’t work: Ask Nevada 211 for device reuse programs nearest you, check if your child’s school participates in T‑Mobile Project 10Million for student hotspots, and ask your housing authority or veterans service officer about occasional device grants. (nevada211.org)

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Where Can I Learn Computer Skills Fast (Free or Low‑Cost)?

• Las Vegas‑Clark County Library District: See the Computer Skills learning tools (LinkedIn Learning, Gale Courses) and the Adult Learning Program for free English, HSE, and workforce skills with integrated tech basics. (thelibrarydistrict.org)
• Washoe County Library (Reno/Sparks): Join Digital Skills 101 sessions, Computer Skills series, and Book‑a‑Librarian for one‑on‑one help with email, job applications, and devices; most branches offer printing and 24/7 outdoor Wi‑Fi. (events.washoecountylibrary.us)
• EmployNV Career Hubs: Meet a coach for resume help, online job search, and training referrals; many hubs are inside libraries (Sahara West, East Las Vegas, West Las Vegas). See the library hub page and DETR’s hub directory. (thelibrarydistrict.org)
• Nevada Adult Education: Adults can enroll in ABE/ESL, Adult High School, or HSE (GED/HiSET) prep; contact the Nevada Department of Education’s Adult Education office for program lists by county. (doe.nv.gov)

What to do if this doesn’t work: Ask your local library about Northstar Digital Literacy testing, check Goodwill of Southern Nevada’s free Digital Skills Lab and workshops, and request coaching through EmployNV’s nearest hub. (goodwillvegas.org)

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How to Stop Internet or Phone Shutoff in Nevada Today

• Call your provider’s retention/hardship team: Ask for a payment plan, a move to a low‑income plan (Cox ConnectAssist, Spectrum Assist, Access from AT&T), and any available late‑fee waivers. Keep a record of names/dates. Use the links to compare low‑income offers and switch if needed. (cox.com)
• File an FCC complaint if needed: If a carrier won’t honor written terms, won’t port your number, or engages in unfair billing, file an online complaint; providers must respond within 30 days. Then, if unresolved, contact the Nevada AG Consumer Protection Hotline. (consumercomplaints.fcc.gov)
• Protect electricity for your modem: If you risk power shutoff, apply to the Energy Assistance Program (EAP) through Nevada’s Division of Social Services (formerly DWSS) and ask about crisis options; Project REACH can help seniors 62+ with up to $300 for past‑due utilities in southern Nevada. (dwss.nv.gov)

What to do if this doesn’t work: Borrow a library hotspot while you negotiate; ask Nevada 211 for same‑week utility help partners; if you’re a domestic violence survivor needing urgent phone separation, use the FCC Safe Connections Act steps (see below). (nevada211.org)

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Safety First: The Safe Connections Act for Survivors

If you need to separate your mobile line from an abuser’s account, the FCC’s Safe Connections Act rules require carriers to offer quick, confidential line separation and allow up to six months of emergency Lifeline support for qualifying survivors. See the FCC details and survivor benefit page for who qualifies and how to request separation. (fcc.gov)

Accessibility notes: Carriers must provide remote, accessible ways to request separation and offer notices in accessible formats and languages. Ask for large‑print or braille notices, and use the FCC ASL support line if needed. (fcc.gov)

What to do if this doesn’t work: File an FCC complaint citing Safe Connections Act rules and call the Nevada AG Consumer Protection Hotline. Reach out to the Nevada Coalition to End Domestic and Sexual Violence for local advocacy referrals. (consumercomplaints.fcc.gov)

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Where to Find Help by Region (Libraries, Hotspots, Classes)

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Nevada’s Broadband and Digital Equity Buildout: What’s Coming

• OSIT BEAD and High Speed NV: Nevada published its BEAD Final Proposal and BEAD Challenge portal; OSIT projects mix fiber, coax, fixed wireless, and satellite to reach remaining unserved addresses over the next four years. Track announcements and maps on OSIT’s site and the BEAD challenge portal. (osit.nv.gov)
• Digital Equity funding: Nevada received $9 million (State Digital Equity Capacity Grant) to implement its Digital Equity Plan—expect digital navigator programs, device distribution ecosystems, curriculum frameworks, and a public asset map to roll out, with most implementations slated 2026–2031. (ntia.gov)

Reality check: Construction and program launches take time. Use the low‑income plans and library options above while you watch for new local grants and device programs funded by OSIT and NTIA. (osit.nv.gov)

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Local Organizations, Charities, Churches, and Support Groups

• Goodwill of Southern Nevada: Computer labs, digital skills workshops, resume support, and Veteran Services; see locations/hours and “Career Workshops.” Use Nevada 211 to find northern Nevada Goodwill partners or similar services. (goodwillvegas.org)
• Catholic Charities of Southern Nevada: Family services, immigration/refugee support, and remote volunteer options that require internet—ask about referrals to digital skills or device help. Use their “Get Help” page and main site directory. (catholiccharities.com)
• Help Hope Home (Clark County): Coordinated entry access points for families and youth; ask staff about computer access, device help, and connections to training and job centers. (helphopehome.org)

What to do if this doesn’t work: Call Nevada 211 and ask for “digital literacy,” “computer labs,” or “device donation” near your ZIP. Ask your child’s school counselor about T‑Mobile Project 10Million or district‑run family tech classes. (nevada211.org)

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Diverse Communities — Tailored Guidance

• LGBTQ+ Single Mothers: Ask library staff about private study rooms for telehealth or legal calls; see Washoe County Library’s Book‑a‑Librarian for one‑on‑one computer help, and use Nevada 211 filters to find LGBTQ+‑affirming services. For online safety and doxxing response, see NNEDV’s Safety Net resources. (washoecountylibrary.us)
• Single Mothers with Disabilities or Disabled Children: Request large‑print applications, TTY, and accessible notices from carriers; the FCC requires accessible methods for key processes, including Safe Connections. Nevada Relay is 711; libraries can help print in large font and scan forms. (fcc.gov)
• Veteran Single Mothers: Ask your VA provider for a Digital Divide Consult, which can qualify you for a VA‑loaned tablet and data‑free VA Video Connect on major carriers; contact Nevada Department of Veterans Services Women Veterans Program for state‑level support and referrals. (telehealth.va.gov)
• Immigrant/Refugee Single Moms: Catholic Charities (state refugee office) can connect you to ESL, digital basics, and device referrals. For benefits applications (SNAP/Medicaid), use the state Access Nevada portal with bilingual support and be ready for new verification rules on rent/utilities. (catholiccharities.com)
• Tribal‑Specific Resources: Lifeline offers enhanced support on Tribal lands; Nevada tribes have active broadband grants via NTIA (e.g., Inter‑Tribal Council of Nevada and Walker River projects). Check your tribal office for device or Wi‑Fi center updates tied to these builds. (fcc.gov)
• Rural Single Moms with Limited Access: Use library Wi‑Fi (often reaches the parking lot) and ask EmployNV hubs for training and device referrals; verify fixed‑wireless/5G home availability through Verizon Forward or AT&T Access pages, and borrow hotspots from your nearest library system. (washoecountylibrary.us)
• Single Fathers: All programs here are gender‑neutral; Nevada 211 and Lifeline serve households regardless of the parent’s gender. Use the same steps to qualify and apply. (nevada211.org)
• Language Access: OSIT and many agencies publish language access plans and offer translation upon request. Ask for translated Lifeline or EAP forms; use TTY 1‑800‑326‑6888 for DSS, and ask libraries for bilingual staff. (osit.nv.gov)

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Common Mistakes to Avoid

• Missing documents: Don’t submit a Lifeline application without proof of identity and program or income eligibility. Manual review can take longer if docs are incomplete—upload PDFs or clear photos through the National Verifier and keep copies. (usac.org)
• Relying on ACP information: Many webpages are outdated; ACP ended in 2024. Confirm any “$30 credit” promises with current FCC pages and the provider’s low‑income plan pages. (fcc.gov)
• Skipping recertification: Lifeline requires an annual check; missing the 60‑day window leads to de‑enrollment and lost service. Watch mail/email for the USAC letter. (lifelinesupport.org)

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Reality Check

• Approvals aren’t instant: Online Lifeline decisions can be immediate, but mailed applications typically take 7–10 business days after USAC receives them. Providers may need 1–3 business days to activate once you’re approved. (usac.org)
• Library hotspots are limited: Hotspots are first‑come and have loan limits and late fees; plan ahead and place holds where allowed. Policies differ by system. (thelibrarydistrict.org)
• Broadband construction takes years: OSIT’s BEAD and middle‑mile builds will help, but you still need a plan for this month’s bill and your child’s homework today—use the stop‑gap options here. (gov.nv.gov)

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Quick Reference Cheat Sheet

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Application Checklist — Print or Screenshot

• Photo ID: Driver’s license, state ID, tribal ID, or passport; keep a digital copy ready. See USAC docs guidance. (usac.org)
• Proof of eligibility: SNAP/Medicaid/SSI/public housing letter OR income proof showing ≤135% FPG for Lifeline; DSS benefit letters help. (usac.org)
• Address and contact info: Use the same address format on every form; keep phone/email active for notices. (usac.org)
• Provider choice: After Lifeline approval, select a Nevada carrier and record account/confirmation numbers. (usac.org)
• Library card: For hotspot/computer use, get a local library card (LVCCLD/Henderson/Washoe). (thelibrarydistrict.org)

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Troubleshooting: If Your Application Gets Denied

• Ask why in writing: Call the Lifeline Support Center and request the specific missing document or mismatch that caused denial; re‑upload via the portal to trigger manual review. (usac.org)
• Reapply by mail if needed: Print the form and send copies to the Lifeline Support Center address; expect 7–10 business days for a decision by mail. (usac.org)
• Escalate provider issues: If a carrier won’t enroll you with a valid approval, file an FCC complaint; include your Application ID and screenshots of errors. (consumercomplaints.fcc.gov)

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County‑Specific Tips (Variations That Matter)

• Clark County: More hotspot kits and EmployNV hubs inside libraries; ask about same‑day career coaching at Sahara West Library’s Business Hub and hotspot rules at LVCCLD branches. (thelibrarydistrict.org)
• Washoe County: Consistent 24/7 outdoor Wi‑Fi at many branches; frequent digital skills classes at Northwest Reno and Sparks. (washoecountylibrary.us)
• Rural Counties: Use the nearest branch for Wi‑Fi/PCs and ask about interlibrary options; call the Reno EmployNV hub (775‑284‑9600) for regional referrals. (detr.nv.gov)

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Extra Tables You Can Use

Library & Hotspot Access (Selected Systems)

Device Sources

Low‑Income ISP Plans (Examples)

State & Federal Contacts

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FAQs (Nevada‑Specific)

1. How fast can I get approved for Lifeline: Online decisions can be immediate when your info matches databases; mailed/manual reviews usually take 7–10 business days after USAC receives your documents. Use the National Verifier first, then call a Nevada carrier to enroll. (usac.org)
2. What if my provider says ACP is still active: It isn’t. ACP stopped new enrollments on February 8, 2024 and ended after April/May 2024. Ask for the provider’s low‑income plan instead (e.g., Spectrum Assist, Cox ConnectAssist, Access from AT&T). (fcc.gov)
3. Can I borrow a hotspot in Las Vegas this week: Yes—LVCCLD offers hotspot kits (21 days) and Henderson Libraries offers 7‑day hotspot loans with renewals if no holds. Check availability online or call your branch. (thelibrarydistrict.org)
4. Where can I get one‑on‑one computer help in Reno: Use Washoe County Library’s Book‑a‑Librarian and Digital Skills 101 sessions; many branches have bilingual staff and offer printing/scanning. (washoecountylibrary.us)
5. Is there help for domestic violence survivors who need their own phone: Yes—use the FCC Safe Connections Act process to separate your line and ask about six months of emergency Lifeline support. If you face barriers, file an FCC complaint and call the Nevada AG hotline. (fcc.gov)
6. I’m a veteran—does VA help with connectivity for telehealth: Ask your VA provider for a Digital Divide Consult. VA can loan an internet‑enabled tablet at no cost, and VA Video Connect is data‑free with major carriers. (telehealth.va.gov)
7. Are there device giveaways in Vegas: Watch Comp‑U‑Dopt Las Vegas events for computer lotteries; also ask Nevada 211 about local device reuse programs. (compudopt.org)
8. How do I apply for EAP (energy) so my modem stays powered: Download the Energy Assistance Program application from DSS and submit required income/ID/utility documents by mail, fax, email, or office drop box; intakes run year‑round until funds run out. (dwss.nv.gov)
9. Who can help me find a job and learn digital basics: EmployNV Career Hubs in libraries can help with resumes, job search, and short tech classes; LVCCLD and Washoe libraries offer online courses (LinkedIn Learning, Gale). (thelibrarydistrict.org)
10. What’s next for Nevada broadband: OSIT’s BEAD plan and High Speed NV will connect remaining unserved/underserved locations over the next four years; watch OSIT announcements and the BEAD map portal for progress. (osit.nv.gov)

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Resumen en Español

• Internet barato ahora: Revise su elegibilidad para Lifeline (descuento mensual) usando el portal del Programa Lifeline y presente su solicitud en línea; después, llame a su compañía para activar el beneficio. También existen planes de bajo costo como Spectrum Internet Assist, Cox Connect2Compete/ConnectAssist, Access from AT&T y Verizon Forward. (fcc.gov)
• Conexión inmediata: Pida un hotspot en su biblioteca local (Las Vegas‑Clark County, Henderson, North Las Vegas) o use Wi‑Fi y computadoras en bibliotecas de Washoe (Reno/Sparks). (thelibrarydistrict.org)
• Ayuda local: Llame a Nevada 211 para referencias (horario: lunes‑viernes 9:00 AM–9:00 PM PT) y pida programas de computación, donación de dispositivos y clases. Use Access Nevada (DSS) para trámites de SNAP/Medicaid/TANF. (nevada211.org)
• Seguridad y emergencias: Sobrevivientes de violencia doméstica pueden separar su línea móvil usando el proceso del Acta Safe Connections; si hay problemas, presente una queja ante la FCC y llame a la línea de protección al consumidor del Fiscal General de Nevada. (fcc.gov)

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About This Guide

Compiled by the ASingleMother.org Editorial Team.

This guide uses official sources including:

• FCC Lifeline Program (consumer pages) and USAC National Verifier/Eligibility pages. (fcc.gov)
• Nevada Governor’s Office of Science, Innovation and Technology (OSIT) and BEAD Challenge portal. (osit.nv.gov)
• Nevada Division of Social Services (Access Nevada) and Energy Assistance Program. (dwss.nv.gov)
• Nevada 211 (official site) and Nevada 211 mobile app page. (nevada211.org)
• Las Vegas‑Clark County Library District, Henderson Libraries, and Washoe County Library tech/hotspot pages. (thelibrarydistrict.org)
• DETR EmployNV hubs directory and LVCCLD EmployNV page. (detr.nv.gov)
• NTIA/Internet for All announcements (Nevada Digital Equity funding) and Benton Institute analysis. (ntia.gov)
• Provider low‑income plan pages: Spectrum Internet Assist, Cox Connect2Compete/ConnectAssist, Access from AT&T, Verizon Forward. (spectrum.com)
• VA Telehealth Digital Divide Consult and NDVS Women Veterans Program. (telehealth.va.gov)

Last verified: September 2025, next review January 2026.

Please note that despite our careful verification process, errors may still occur — email info@asinglemother.org with corrections and we respond within 72 hours.

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Disclaimer

This guide provides general information to help Nevada single parents find digital literacy and connectivity resources. It is not legal advice, it is not a government publication, and benefits and program terms change. Always confirm current availability, prices, eligibility, and timelines directly with the official agency or provider before applying or switching plans. Call to confirm current availability before applying, especially for any program with limited funds or changing rules.

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