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TANF Assistance for Single Mothers in Utah

TANF in Utah (Family Employment Program) for Single Mothers: The Ultimate 2025 Guide

Last updated: August 2025

This guide is focused on Utah’s TANF cash assistance program, officially called the Family Employment Program (FEP), run by the Utah Department of Workforce Services (DWS). It’s written for single parents who need clear, practical steps and real resources.


Quick help (do this first)

  • Apply online now at the official DWS portal: Apply for cash assistance (myCase) — secure Utah account for applications, document uploads, and messages.
  • Call DWS for help or to apply by phone: 1-866-435-7414 (statewide). Ask for help with “Family Employment Program (FEP) cash assistance.”
  • Find a nearby office for in‑person help: Find a Workforce Services office (official DWS) — click Locations/Offices in the top menu.
  • Bring documents: photo ID, Social Security numbers (if available), birth certificates, proof of Utah residency, rent or mortgage, utilities, last 30 days of income, child support orders, childcare costs.
  • Timeline reality: plan on up to 30 days for a decision after you submit your application and complete your interview. Emergencies? Call 211 for stopgap help while you wait: Utah 211 – local assistance directory.
  • If safety is an issue (domestic violence), tell DWS immediately. Ask about “good cause” for child support cooperation and work requirement waivers: Utah Domestic Violence Coalition – 24/7 LINKLine at 1-800-897-LINK (5465).

Program snapshot (FEP = Utah’s TANF cash assistance)

Item Details
Utah program name Family Employment Program (FEP)
State agency Utah Department of Workforce Services (DWS)
Apply online myCase – Apply, upload docs, check status
Help by phone 1-866-435-7414 (statewide customer service)
Lifetime time limit 36 months total for most families (lifetime) — see Utah Code for rules and exceptions
Law and policy Utah Code Title 35A, Chapter 3 (official) • Family Employment Program time limit (Utah Code 35A-3-306)
Federal context ACF TANF overview (official)
Interview Usually required; some documentation can be uploaded via myCase
Benefits delivery EBT or direct deposit (ask during your interview)
Work requirements Participation required unless exempt; domestic violence, disability, and other “good cause” exceptions exist
Child support cooperation Required unless unsafe; see “good cause” protections and talk to DWS

Sources: Utah Department of Workforce Services (program administration) and Utah Code. Verify current rules on the official DWS website: Utah DWS – Assistance programs.

What to do if this doesn’t work:

  • If you can’t get through by phone, submit the online application first to start the clock, then call again or visit a local office for your interview and document help. For immediate bills, contact 211 and explain you’ve applied for TANF and are awaiting a decision.

Start here: apply now

  • Best first step: submit your application online. It starts your timeline and lets you upload documents right away: Apply for Utah cash assistance on myCase (official).
  • If you prefer phone or in-person, call 1-866-435-7414 or visit a DWS office. Bring ID and as many documents as you can. If you’re missing something, still apply — you can submit items after.
  • Expect an interview (phone or in-person). Keep your phone on and voicemail set up. Call back immediately if you miss the call.
  • Keep checking myCase messages and mail for requests. Respond quickly to avoid delays or denial for “failure to provide.”

Application steps and timeline (what to expect)

Step What happens Typical timing Tips
Submit application (myCase/phone/in-person) You’ll get a receipt/confirmation Same day Save your confirmation and case number
Interview scheduled Phone or in-person Usually within 1–2 weeks If you can’t attend, call to reschedule ahead of time
Document check You upload or bring papers Ongoing during processing Upload high-quality photos/PDFs on myCase
Decision Approved/denied or request for more info Plan for up to 30 days from application Check myCase and mail; call if delayed beyond 30 days
First payment EBT/direct deposit after approval Shortly after approval Ask about payment method at interview

Source: Utah DWS process standards; verify details and current timelines with DWS: Utah DWS – Assistance programs (official).

What to do if this doesn’t work:

  • If it’s been more than 30 days with no decision and you’ve completed your interview and provided requested documents, call 1-866-435-7414 and ask for a status update. If needed, request to speak with a supervisor. For urgent needs, contact 211 or your local Community Action Agency.

Eligibility basics (who qualifies in Utah)

Start here: if you’re caring for a minor child in your home and your household’s countable income is low compared to Utah’s FEP payment standard, you can likely qualify for FEP.

  • You must live in Utah and be a U.S. citizen or have eligible immigration status.
  • You must have a minor child in your care (or be pregnant and near delivery — check with DWS about pregnancy-related eligibility).
  • Income and resources are checked. Utah uses payment standards and disregards to decide eligibility. The exact dollar amounts change, so always verify current figures on DWS’s site or with your caseworker.
  • You must cooperate with child support unless it’s unsafe; you can claim “good cause” for domestic violence or other serious reasons. See Utah’s child support agency: Utah Office of Recovery Services (ORS) – Child Support.
  • You must participate in work activities unless exempt. DWS will write an Employment Plan with you. Hours and activities depend on your situation and child age; exemptions and good-cause waivers exist for caregivers of infants, health issues, domestic violence, and more.
  • Utah has a lifetime TANF cash time limit of 36 months for most families. There are extensions for hardship and domestic violence. See Utah Code 35A‑3‑306 (official).

Important sources:

What to do if this doesn’t work:

  • If you’re slightly over income, ask about “Diversion” (a one-time TANF payment to handle a short-term crisis) and see the next section on alternatives. Also ask DWS about whether certain expenses (like childcare or child support paid) can be deducted from your countable income.

How much cash help can I get? (payment standards)

Utah FEP monthly cash amounts vary by family size and countable income. Utah updates these figures periodically. For the exact current payment standards and income rules:

  • Check the official DWS cash assistance page: Utah DWS – Assistance programs (Family Employment Program).
  • Ask your caseworker during the interview to show you the current “FEP payment standard” table and how your countable income is calculated.
  • Request a written budget calculation on your case if you’re denied or the amount looks wrong.

Reality check:

  • Utah’s TANF cash amounts are modest. Most families still need help with food, childcare, and rent even after approval. Use your Employment Plan to access job search help, training, and supportive services (transportation, work clothes, fees) to increase income and exit TANF as quickly as possible without losing stability.

What to do if this doesn’t work:

  • If your FEP amount is very low, ask about additional supportive payments tied to your Employment Plan, and apply for other programs at the same time (SNAP, child care subsidy, WIC). You can apply for multiple programs together through myCase: Apply/manage benefits on myCase (official).

One-time help (TANF “Diversion”) vs. monthly FEP

If you’re working or can quickly regain work but hit a short-term crisis (car repair, deposit, one big bill), ask DWS about Diversion (sometimes called “one-time assistance”). In some cases it’s better than starting your TANF clock.

Feature Diversion (One-Time TANF) Family Employment Program (Monthly TANF)
Purpose One-time payment to resolve a short-term crisis Ongoing monthly cash for families with continuing need
Time limit impact Usually does not use up TANF lifetime months (ask DWS to confirm current rules) Counts toward the 36-month lifetime limit (see Utah Code)
Work plan Typically minimal; you’re expected to remain employed/get back to work Required — Employment Plan with assigned activities
When to consider You can return to/keep work if a specific bill is covered You have ongoing need and can participate in assigned activities
How to request Ask during the interview or call 1-866-435-7414 Apply via myCase

Source: Utah DWS program practice; confirm current rules and whether Diversion is available in your situation: Utah DWS – Assistance programs.

What to do if this doesn’t work:

  • If Diversion isn’t offered, ask why and request that your case be reviewed by a supervisor, especially if avoiding the 36-month clock is important for your family.

Required documents (bring these to speed things up)

  • Photo ID for the adult applicant (driver’s license, state ID, tribal ID, passport).
  • Social Security numbers (if available) for everyone applying.
  • Birth certificates for children (if available).
  • Proof you live in Utah (lease, utility bill, mail addressed to you).
  • Income proof: last 30 days of pay stubs, employer letter, self-employment logs, and income from child support, unemployment, or other benefits.
  • Rent/mortgage statement, utility bills, childcare bills, and any medical bills or premiums you pay.
  • Child support orders or proof you’ve applied with ORS (if applicable): Utah Office of Recovery Services – Child Support.

Document checklist and tips

Document Why it’s needed Tips
Photo ID Identity verification If missing, ask DWS what alternate proof they accept
SSNs Federal match checks and eligibility Apply for SSNs if needed; don’t delay your application—tell DWS
Birth certificates Relationship and age Request copies from vital records if missing; ask DWS for help
Residency proof Confirm Utah residence Lease, mail, or statement from a landlord/shelter works
Income proof (30 days) Calculate countable income If paid cash, provide a written statement from employer
Expenses (rent, childcare) Deduction and need Upload clear photos/PDFs in myCase
Child support documents Cooperation requirement If unsafe, request “good cause” and talk to a DV advocate

Sources: DWS application process and standard eligibility verification; confirm current requirements on Utah DWS – Assistance programs.

What to do if this doesn’t work:

  • If you’re missing documents, apply anyway and tell your worker what you can provide and by when. Ask for help getting copies (vital records, employer statements). If you’re denied for “failure to provide,” you can reapply with the missing items.

Work requirements, exemptions, and sanctions

Most adult caretakers on FEP must participate in assigned work activities. DWS sets your required hours and activities in your Employment Plan based on your situation and the age of your youngest child. Typical activities include job search, employment, work experience, vocational training, adult education/GED, or approved treatment/rehab when appropriate.

  • If you have a child under age 6, your required hours are typically lower than for families with older children (federal guidance sets 20 vs. 30 hours for many cases; your Employment Plan will state your exact requirement). See the federal program overview: ACF – TANF requirements (official).
  • If domestic violence makes participation unsafe, ask for a “good cause” waiver and a safe plan. Contact the 24/7 LINKLine at 1-800-897-LINK (5465): Utah Domestic Violence Coalition (official site).
  • Sanctions can reduce or stop your cash if you miss required activities. If something changes (child illness, work schedule changes, transportation troubles), tell DWS right away and request a good cause review or change to your Employment Plan.
  • Keep records: save bus passes, job applications, class attendance, and notes from meetings. If your participation is questioned, you’ll have proof.

What to do if this doesn’t work:

  • If you’re sanctioned, call 1-866-435-7414 and ask what you must do to cure the sanction and when your cash can restart. Request a written explanation. If you disagree, you can appeal (see “Appeals & fair hearings”).

Time limits (the 36‑month clock)

Utah law sets a 36-month lifetime limit for most families receiving TANF cash assistance under FEP, with specific exceptions and extensions for hardship and safety. Read the statute and ask how your months are counted:

  • Utah statute: Utah Code 35A‑3‑306 – Time limits (official)
  • Not all months necessarily count (e.g., some hardship months, certain types of support). Have your worker walk you through what counts on your case and get it in writing.
  • If you’re close to hitting 36 months, request a review for extensions or other options (Diversion, job retention help, child care support while working, or other programs).

What to do if this doesn’t work:

  • If you get a notice that you’re out of months but you think some months shouldn’t count, appeal quickly and ask for a month-by-month accounting of your countable months. See next section.

Appeals and fair hearings (if you’re denied or sanctioned)

You have the right to challenge denials, sanction decisions, overpayment claims, and time limit calculations. Your notice will explain how to appeal and by when.

  • Act fast. Appeal windows are short (often around 15 days for continuing benefits, and there may be different deadlines depending on the notice). Read your notice and call 1-866-435-7414 if unclear.
  • Keep a copy of your appeal request. If you need help, ask a legal aid group for representation or advice.
  • Bring proof to your hearing: pay stubs, attendance logs, letters from employers/teachers/childcare, medical notes, DV advocate letters.

Helpful resources:

  • Utah DWS – appeals information is found via the main site: Utah DWS (official).
  • Legal help: Utah Legal Services — civil legal aid for low-income residents (intake may have specific hours; call or apply online).

What to do if this doesn’t work:

  • If you miss the deadline, you can still reapply for FEP with updated information and ask for a supervisor review regarding the last decision.

Real‑world examples (Utah scenarios)

  • Short-term crisis: You’re working in West Valley City and your car needs a repair. Instead of starting monthly FEP, you ask DWS about Diversion to cover the repair so you can keep your job and avoid using your 36 months. You provide the estimate and proof of hours. DWS approves Diversion, and you stay employed.
  • Domestic violence safety: You’re in Ogden, leaving an unsafe situation. You tell DWS you need “good cause” for child support cooperation and a waiver from work activities temporarily while you move to safety and connect with services through UDVC. DWS updates your plan, pauses cooperation requirements, and connects you to local resources.
  • Close to time limit: You’re in Provo with 34 months used. You’re now employed part-time and in a short certificate program. You request a review for a short-term extension to finish training and stabilize employment. DWS reviews hardship criteria.

What to do if this doesn’t work:

  • If your caseworker says “no,” you can request a supervisor review. Bring documentation and a clear plan (e.g., training end date, signed job offer). You can also talk to legal aid about your rights.

Supportive services while on FEP (transportation, childcare, work costs)

Ask about supportive services during your interview. These are often the most valuable parts of TANF and can be the difference between success and sanction.

  • Transportation: bus passes, gas cards, repair help tied to your Employment Plan.
  • Childcare: subsidies while you participate in assigned activities or work. Managed by the Office of Child Care (under DWS). Learn more: Utah Office of Child Care – For Parents.
  • Work costs: uniforms, tools, licensing or testing fees.
  • Education/training: short-term training, GED classes, job placement help.

What to do if this doesn’t work:

  • If a supportive service is denied, ask for the policy citation and consider a supervisor review. Often, approvals depend on tying the request directly to your Employment Plan goal.

Other programs to apply for at the same time

Apply together in myCase. Even if FEP cash is small, stacking benefits helps stabilize your budget while you work your plan.

What to do if this doesn’t work:

  • If you get conflicting decisions (e.g., approved for SNAP but denied for cash), call 1-866-435-7414 and ask for clarification; different rules apply to different programs. Appeal any denials you believe are wrong while you reapply with corrected documents.

Common mistakes to avoid

  • Waiting to apply until you have every document. Submit now; upload as you get items.
  • Missing the interview call. Keep your phone on, and call back same day if you miss it.
  • Not telling DWS when your situation changes (schedule, childcare, transportation). Small changes can get you sanctioned if you don’t update your plan.
  • Ignoring mail or myCase messages. Deadlines can be short (10–15 days).
  • Not asking about Diversion when a single bill is the main problem.
  • Not claiming “good cause” when safety is a concern with child support or work.

What to do if this doesn’t work:

  • If you’ve already hit one of these snags, call 1-866-435-7414 and explain exactly what happened. Ask what you need to submit to fix it, by what date, and get it in writing on myCase.

City-specific FAQs (Utah)

Salt Lake City

  • Where can I apply in person downtown?

    Go to a DWS office; use the office finder from the main site: Find a Workforce Services office (official), or call 1-866-435-7414 for the closest location and hours.

  • Can I get help with UTA bus passes for job search?

    Yes, ask your worker to include UTA passes in your Employment Plan if transportation is a barrier.

West Valley City

  • I work part-time nights. Will DWS count my child care costs?

    Tell your worker. Child care support is often available if it’s part of your Employment Plan. See Utah Office of Child Care – Parents.

  • Can I do online job training and count it?

    Some online training counts if it’s in your plan. Ask your worker to put the program and hours in writing.

Provo

  • My baby is 4 months old. Do I still have to do hours?

    Ask about reduced participation or a temporary exemption while caring for an infant. Your Employment Plan will reflect what’s required right now.

  • How do I get proof for my landlord that I applied?

    Print or save your myCase confirmation page or ask DWS for a “pending benefits” letter.

Ogden

  • Do I have to cooperate with child support if there’s a safety issue?

    No. Request “good cause” and safety planning. DV hotline: 1-800-897-LINK (5465) — Utah Domestic Violence Coalition. Tell DWS right away.

  • How fast can I get a decision?

    Plan for up to 30 days after your interview and documents are submitted. Call 1-866-435-7414 if you’re nearing the deadline.

St. George

  • I have a seasonal job. Will I lose TANF when I start back?

    Report your hours and pay. Your benefit can adjust with income. Ask for a budget calculation before you accept extra shifts.

  • Is there help for long drives to job sites?

    Ask DWS about mileage or gas support tied to your Employment Plan activities.

Resources by region (statewide help you can reach today)

Resource What they do How to contact
Utah Department of Workforce Services (DWS) Apply for cash (FEP), SNAP, child care; interviews; case help 1-866-435-7414 • Utah DWS – official portal • myCase
Utah 211 Find rent, utilities, food, diapers, local charities while you wait Dial 211 • Utah 211 (official directory)
Utah Office of Recovery Services (ORS) Child support services; cooperation and good-cause info ORS – Child Support
Utah Domestic Violence Coalition Safety planning, shelter, legal referrals 1-800-897-LINK (5465) • UDVC (official)
Utah Legal Services Free civil legal aid (benefits, housing, family) Utah Legal Services

What to do if this doesn’t work:

  • If phones are backed up, apply online via myCase first. For same-week help with rent/food while you wait, call 211 and ask about emergency assistance in your ZIP code.

Local organizations, churches, and community groups

What to do if this doesn’t work:

  • If a nonprofit says funds are out, ask when they reopen and get on the waitlist. Then call 211 to identify other nearby agencies with current funds.

Diverse communities: tailored tips and protections

LGBTQ+ single mothers

  • Utah’s TANF rules apply the same for all families. If you face discrimination, document it and request a supervisor review. Seek supportive services through community groups if needed.
  • For affirming support, ask 211 for LGBTQ+-friendly providers in your area.

Single mothers with disabilities or disabled children

  • Ask DWS for reasonable accommodations (appointment times, communication needs, documentation help). If your disability limits work activities, request an exemption or a tailored plan.
  • If your child has disabilities, bring medical or school documentation; your Employment Plan can reflect caregiving demands.

Veteran single mothers

  • Connect with DWS staff who specialize in veterans’ employment and benefits. Ask during your interview to be referred to veteran services.
  • You may also qualify for VA benefits; coordinate with a Veterans Service Officer (VSO) through the VA or county.

Immigrant and refugee single mothers

  • Eligibility depends on immigration status. Bring your documents. Refugee services are strong in Utah; ask DWS for a referral to local refugee-support organizations.
  • If English is not your first language, you have the right to free interpretation from DWS. Ask for an interpreter immediately. You can also request translated notices.

Tribal-specific resources

  • If you are a tribal member, ask about services available through your Tribe and DWS coordination. 211 can also help you identify tribally-administered programs.
  • For Native families off-reservation, DWS services are available statewide; ask for culturally competent providers.

Rural single moms with limited access

  • If travel is a barrier, ask for phone interviews and use myCase for document uploads. Request gas support or mileage when activities require travel.
  • Ask DWS to align activity hours with local job availability and childcare options.

Single fathers

  • Fathers raising children alone are eligible under the same rules. Bring custody or school records showing the kids live with you.
  • Ask for father-focused job services and parenting supports if helpful.

Language access

  • You have the right to free interpretation and translated materials from DWS. State this clearly at the start of your call or visit. Note the interpreter’s name and language.

What to do if this doesn’t work:

  • If you don’t receive needed accommodations or interpretation, request a supervisor and document the date/time. You can also contact legal aid for help.

Step-by-step: maximize your approval odds

  • Apply immediately and upload documents within 7 days to speed things up.
  • Answer calls from unknown numbers during business hours — it could be DWS.
  • In your interview, ask about Diversion vs. monthly FEP and which is better for your case right now.
  • Be specific about barriers: lack of childcare, transportation, or work tools. Ask for those in your plan.
  • After the interview, check myCase every 2–3 days for action items.
  • If denied, appeal promptly and reapply if your situation changed.

What to do if this doesn’t work:

  • Request a supervisor review and ask for a clear checklist of what’s missing or what needs to change to approve your case.

FEP vs. related options (at a glance)

Program Who it’s for Key features Where to start
Family Employment Program (FEP) Low-income households with minor children Monthly cash; work requirements; 36-month lifetime limit myCase – Apply
Diversion (One-time TANF) Working/near-working families with a short-term crisis One-time payment; generally avoids the TANF clock Ask DWS during your interview or call 1-866-435-7414
Two-Parent variant (if applicable) Two-parent households with childcare/work barriers Work participation for both parents; check rules Call 1-866-435-7414 for two-parent case setup
SNAP (Food Stamps) Food help for low-income households EBT food benefits; usually processed within 30 days myCase – Apply
Child Care Subsidy Working/approved activity parents Pays a portion of childcare; you pay a copay OCC – Parents

What to do if this doesn’t work:

  • If you’re ineligible for FEP, you can still apply for SNAP, Medicaid/CHIP, Child Care Subsidy, and seek help through 211 and local nonprofits.

Contacting your local office

What to do if this doesn’t work:

  • If you cannot reach an office, apply online and leave a message via myCase. For urgent crises, call 211 to find in-person help today.

Reality checks, warnings, and tips

  • FEP cash is limited. Expect to stack help (SNAP, child care, WIC) and use DWS’s job services to boost income.
  • Participation matters. If you can’t make an appointment or assigned activity, call in advance and reschedule. Last-minute no-shows can trigger sanctions.
  • Keep proof. Save every notice, upload receipt, and message.
  • Protect your safety. If child support cooperation is unsafe, say so immediately and request “good cause.”
  • Plan for transitions. As your earnings rise, benefits will adjust. Ask for a “budgeting session” with your worker to avoid sudden gaps in rent or childcare.

What to do if this doesn’t work:

  • If your case gets messy, ask for a case conference with a supervisor and, if needed, bring a community advocate or legal aid.

Frequently used links (official)

About This Guide

Compiled by the ASingleMother.org Editorial Team

This guide uses official sources from Utah Department of Workforce Services, ACF (U.S. Department of Health and Human Services), Utah Office of Recovery Services, Utah Office of Child Care, and established nonprofits. Key laws and rules are cited directly from the Utah Code.

This guide is produced based on our Editorial Standards using only official sources, regularly updated and monitored, but not affiliated with any government agency and not a substitute for official agency guidance. Individual eligibility outcomes cannot be guaranteed.

Last verified August 2025, next review April 2026.

Please note that despite our careful verification process, errors may still occur — email info@asinglemother.org with corrections and we respond within 48 hours.

Disclaimer

Program amounts, eligibility rules, and procedures change. Always verify current information with the Utah Department of Workforce Services and other official agencies before making decisions. Use the official links in this guide or call 1-866-435-7414 for up-to-date guidance.

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