Utility Assistance for Single Mothers in California

Last updated: September 2025

This is a practical, no‑nonsense guide for California single moms who need immediate help keeping the lights, heat, water, and phone on. Every section starts with the most urgent action first, then gives a plan B if that doesn’t work. Keep this page open while you call and apply.

Reality Check: Funding, rules, and wait times change. Always confirm details with your provider on the same day you apply. Use the official numbers and tools linked throughout this guide. For statewide energy bill help, start with the California Department of Community Services and Development (CSD) at the toll‑free line 1-866-675-6623 and the zip‑code look‑up for local offices via [CSD’s LIHEAP portal], and review the latest program status via [CSD’s LIHEAP Program page] and [ACF LIHEAP overview]. (csd.ca.gov)

---

If You Only Do 3 Things — Emergency Actions to Take

• Call your utility and set a shutoff stop with a payment plan right now. Ask for the 24‑month plan if offered and request “AMP” if you qualify. Use your utility’s CARE/FERA department to fast‑track verification. For investor‑owned utilities, see [PG&E payment & AMP], [SCE AMP], [SDG&E AMP terms], and [SoCalGas AMP]. (pge.com)
• Apply for LIHEAP (energy bill help) and ask for ECIP crisis service if you have a 24–48 hour shutoff notice or a life‑threatening situation. Use the [CSD “Find Services in Your Area” tool], or call 1-866-675-6623 (CSD). Crisis pledges must be resolved within 48 hours, 18 hours if life‑threatening. (csd.ca.gov)
• If water shutoff is threatened, contact your water provider and cite the Water Shutoff Protection Act (SB 998). You must get at least 60 days delinquency and a 7‑business‑day notice before shutoff, plus access to a payment plan. See [California Attorney General guidance] and [State Water Board SB 998 page], and find assistance programs via [Cal Water CAP] or [SFPUC CAP] if you’re a private or municipal water customer. (oag.ca.gov)

---

Quick Help Box — Keep These Five Contacts Handy

• Energy crisis & local agencies: [CSD LIHEAP zip‑code look‑up] (online) and CSD call center 1-866-675-6623. Review statewide funding status at [CSD LIHEAP Program] and national guidance at [ACF LIHEAP]. (csd.ca.gov)
• Utility complaints & payment plan help (investor‑owned): Contact the CPUC Consumer Affairs Branch at 1-800-649-7570 and use [the CPUC payment‑plan help page]. Review disconnection protections at [CPUC Disconnections Rulemaking]. (webtraininga.cpuc.ca.gov)
• Water shutoff problems: See [Attorney General water shutoff protections], [State Water Board SB 998 hub], and your water company’s low‑income discount (examples: [Cal Water CAP] and [Golden State Water CAP]). (oag.ca.gov)
• General resource referral (24/7): Dial 2‑1‑1 or use [211 California’s local finder]. If 2‑1‑1 doesn’t dial, use regional lines (for example [211 Sacramento] and [211 NorCal]). (211ca.org)
• Phone/Internet discounts: Check [California LifeLine] for phone and the new LifeLine Home Broadband Pilot, and note the [FCC ACP program wind‑down]. Ask providers about low‑cost plans like [AT&T Access] and [Spectrum Internet Assist]. (cpuc.ca.gov)

---

How to Stop a Utility Shutoff in California Today

Start here and move quickly. Document every call with date, time, and the rep’s name.

• Call your utility and request a payment plan with a disconnection hold: Say you need a plan that fits your budget and ask about any special protections for low‑income or medical‑needs households. For energy utilities, name the [CPUC disconnection protections] and ask for up to a 24‑month plan if offered; request [AMP debt‑forgiveness] if you’re on CARE/FERA; and confirm if the [California Climate Credit] applies this cycle. For help negotiating, call the CPUC Consumer Affairs Branch at 1-800-649-7570. (cpuc.ca.gov)
• Get a same‑day pledge via LIHEAP ECIP: If you have a 24–48 hour shutoff, or a life‑threatening energy need, tell the local LIHEAP agency your application is a crisis. Federal guidance requires crisis resolution within 48 hours, and 18 hours if life‑threatening. Use [CSD’s zip look‑up] or call 1-866-675-6623. Bring ID, Social Security numbers, current bill, proof of income, and disconnection notice. (liheapch.acf.hhs.gov)
• For water shutoffs, use SB 998 and ask for a payment plan: Providers must give at least 60 days of delinquency before shutoff and at least 7 business days’ notice. Policies must be posted online. Use the [Attorney General’s consumer alert] and [State Water Board SB 998 resources] to push for a plan. If your water company is private (CPUC‑regulated) or municipal, also ask about their low‑income discounts like [Cal Water CAP] or [SFPUC CAP]. (oag.ca.gov)

What to do if this doesn’t work: Call 2‑1‑1 to find a local charity that can issue a pledge today, such as [Salvation Army or partner agencies for PG&E REACH], [United Way partners for SCE’s EAF], or [SoCalGas GAF agencies]. If your investor‑owned utility refuses a reasonable plan, file a complaint with the [CPUC Consumer Affairs Branch]. (dollarenergy.org)

---

Program Snapshot — What Single Moms Need to Know Fast

Sources: program pages linked above; benefit amounts per [LIHEAP Clearinghouse California 2025]; CARE/FERA details per [CPUC]; AMP terms per utility; climate credits per [Governor’s office] and [utilities]; water/garbage discounts per provider. Always confirm current amounts before you apply. (liheapch.acf.hhs.gov)

What to do if this doesn’t work: If you’re denied or funds are exhausted, ask your utility about any new temporary relief (for example, [PG&E’s 2025 Match My Payment]), and combine with charity grants like [REACH], [EAF], and [GAF]. Keep a copy of your denial letter for appeals or alternate funding. (investor.pgecorp.com)

---

Eligibility Quick Facts (with 2025 numbers)

• LIHEAP income limits (60% of State Median Income): For 2025 in California, a family of three can qualify up to about $5,120.83/mo;afamilyoffouruptoabout$6,096.25/mo. Check the full monthly limits at [CSD’s posted chart] and [CSD LIHEAP portal]. Benefits vary by county and funding. (csd.ca.gov)
• CARE/FERA: CARE gives 30–35% off electric and 20% off gas; FERA gives 18% off electric for larger families slightly above CARE limits. See current limits through May 31, 2026 on [CPUC’s CARE/FERA page], and apply through your utility’s CARE link. (cpuc.ca.gov)
• Medical Baseline: Not income‑based; based on qualifying medical need. PG&E lists roughly 500 kWh and/or 25 therms extra per month on baseline rates or a ~12% discount on certain electric plans. Confirm details at [PG&E Medical Baseline]. (pge.com)

What to do if this doesn’t work: If your income is just over the limit, ask about FERA (for electric) and appeal LIHEAP based on high energy burden or a crisis. Also check [SMUD’s EAPR] for Sacramento‑area electric discounts using Federal Poverty Level tiers. (smud.org)

---

Step‑by‑Step: Apply for LIHEAP (Energy Bill Help)

• Find your local office and ask for ECIP if you have a shutoff notice: Use [CSD’s LIHEAP look‑up] or call 1-866-675-6623. Ask what documents they need and how to submit quickly (online, drop‑box, or in‑person). In Fresno County, for example, the local office notes that once approved, payments can take 6–8 weeks to post to your utility account. (csd.ca.gov)
• Gather documents: Current energy bill, ID for adults, Social Security numbers for household, proof of address, and last 4–8 weeks of income. Confirm exact list with your local agency via [CSD LIHEAP portal]. (csd.ca.gov)
• Know the benefit limits and timelines: According to the [LIHEAP Clearinghouse California profile (updated March 2025)], typical FY2025 benefits are Heating $94–$1,500, Cooling $288–$990, and Crisis up to $1,500; crisis pledges must be resolved within 48 hours (18 hours if life‑threatening). California operates LIHEAP year‑round. (liheapch.acf.hhs.gov)

What to do if this doesn’t work: If the agency is out of funds, ask when they refresh funds and request to be wait‑listed. In the meantime, enroll in [CARE/FERA], ask your utility for [AMP], and seek charity grants like [REACH], [EAF], or [GAF]. (cpuc.ca.gov)

---

Energy Bill Discounts and Forgiveness You Should Use

• CARE/FERA discounts (CPUC): CARE cuts electric by 30–35% (20% gas), FERA cuts electric by 18%. Apply directly with your utility’s CARE page via [CPUC CARE] or utility links on that page. If you hit a snag, use the [CPUC CARE/FERA overview] with contact numbers. (cpuc.ca.gov)
• Arrearage Management Plan (AMP): For customers on CARE/FERA with past‑due balances, AMP forgives 1/12 of your eligible debt per on‑time monthly payment for 12 months—up to 8,000. Enroll through your utility: *[PG&E AMP]* (gas‑only threshold 250; $500 if gas+electric), [SCE AMP], [SDG&E AMP terms], and [SoCalGas AMP]. (pge.com)
• Medical Baseline (extra energy at lowest rate): If you or your child uses qualifying medical devices or has conditions requiring heating/cooling to prevent medical deterioration, apply for [Medical Baseline]. This can significantly reduce high usage charges. Utilities must not disconnect medical baseline customers without an in‑person visit. (pge.com)
• California Climate Credit (automatic): Most customers see an automatic bill credit twice a year (electric) and once a year (gas). In April 2025, for example, PG&E customers received $58.23(electric)and$67.03 (gas), total $125.26 if you have both. Details vary by utility; see [Governor’s 2025 notice], [CPUC FAQ], and [PG&E release]. (gov.ca.gov)

What to do if this doesn’t work: If you’re denied CARE/FERA, ask for reconsideration with updated income. If you fall behind during AMP, contact the utility before you miss the second payment to avoid removal. If the climate credit didn’t show up, call your utility—billing periods can offset by a month. (cpuc.ca.gov)

---

Water, Sewer, and Trash Bill Help

• SB 998 water shutoff protections: Most water providers must wait at least 60 days of delinquency before shutoff, provide at least 7 business days’ notice, and offer payment arrangements. Read the [Attorney General’s consumer alert] and the [State Water Board SB 998 resources]. If your water provider is private and CPUC‑regulated, you can also seek help via [CPUC consumer support]. (oag.ca.gov)
• Low‑income water discounts: Private water utilities often have discounts. [Cal Water CAP] gives a discount equal to 50% of the 5/8” meter service charge, with 2025 income guidelines aligned to FPL; [Golden State Water CAP] offers a monthly credit with 2025 guidelines too. Municipal systems like [SFPUC CAP] provide 25%–40% off water/sewer and even a shutoff and lien exemption for one year after admission. (calwater.com)
• Trash/solid waste discounts: In San Francisco, low‑income households may get a 25% discount; see [Recology’s rate and discount page] and city oversight via [SF Refuse Rate Administrator]. Other cities may have similar programs—check your city utilities page. (recology.com)

What to do if this doesn’t work: Ask the city about hardship funds or time‑payment plans. If the provider doesn’t follow SB 998, document it and report through the [Attorney General’s complaint process] and the [State Water Board]. (oag.ca.gov)

---

Internet and Phone: What Still Exists After ACP

• ACP ended: The federal Affordable Connectivity Program stopped funding in mid‑2024. See the [FCC ACP FAQ] and [ACP wind‑down notice]. Some ISPs still offer low‑cost plans. (fcc.gov)
• California LifeLine (phone + pilot broadband): LifeLine gives up to about $19/monthoffphoneoreligiblemobileplans.InAugust2025,CPUClauncheda\ast [HomeBroadbandPilot]\ast toletLifeLineapplytoqualifyinginternetplanswith$20–$30 subsidies. Check [California LifeLine] and ask your provider. (cpuc.ca.gov)
• Low‑cost ISP plans: Check [AT&T Access] (plans up to $30/month),\ast [SpectrumInternetAssist]\ast (about$25/month), and [Comcast Internet Essentials] (varies by area). Confirm speeds, fees, and availability. (att.com)

What to do if this doesn’t work: Combine LifeLine phone with a low‑cost internet plan; libraries and schools often have hotspot loaners. Check 2‑1‑1 for digital equity grants in your county. [211 California’s finder] can point you to local tech assistance. (211ca.org)

---

Timelines You Can Expect (Typical, Not Guaranteed)

Always call to confirm current availability before applying. (cpuc.ca.gov)

What to do if this doesn’t work: Ask the agency or utility to note your file with “pending pledge,” and request a service hold. If a charity issues a pledge, CPUC rules bar disconnection when the utility receives a payment commitment sufficient to prevent shutoff. Use [CPUC disconnection protections] if needed. (docs.cpuc.ca.gov)

---

County and Utility Variations That Matter

• PG&E area: Use [CARE/FERA], [AMP], seasonal [California Climate Credit], and crisis help via [REACH (Dollar Energy Fund)]. In 2025, PG&E also launched the [Match My Payment] program (up to $1,000 match through December 31, 2025; first‑come, first‑served). (cpuc.ca.gov)
• Southern California Edison (SCE): Explore [CARE/FERA], [AMP], and the [Energy Assistance Fund] (one‑time $200,upto$300 for all‑electric households, processed via United Way partners). (cpuc.ca.gov)
• San Diego Gas & Electric (SDG&E): Use [CARE/FERA], [AMP (terms and conditions)], and watch for the [climate credit]. Check SDG&E’s assistance hub for extra discounts and energy savings programs. (cpuc.ca.gov)
• SoCalGas: Use [CARE], [AMP], and the [Gas Assistance Fund] (typically up to $100;seniors55+mayaccessupto$200, subject to funding). (cpuc.ca.gov)
• Municipal utilities (not CPUC‑regulated): Examples include [LADWP] (see EZ‑SAVE electric/sewer discount, note the 2023 court ruling eliminated LADWP’s water low‑income discount), [SMUD EAPR] (income‑tiered discounts up to $105/month at very low income), and [Riverside Public Utilities SHARE] (electric/water/trash assistance). Programs are local and change often—check links. (ladwpnews.com)

What to do if this doesn’t work: If your utility is municipal, contact the city council office or utility board as well as [211 California] for local charity partners. For IOUs, escalate through the [CPUC Consumer Affairs Branch]. (211ca.org)

---

Real‑World Examples (How Single Moms Actually Get Help)

• Los Angeles (LADWP + SoCalGas): You enroll in [LADWP EZ‑SAVE] for electric/sewer discounts, then apply to [LIHEAP via PACE] or [Maravilla Foundation] (both Los Angeles County providers). With a 48‑hour shutoff, you ask for [ECIP crisis]; if you also owe SoCalGas, you request [AMP] and a [GAF grant] through a local partner. (ladwp.com)
• Fresno (PG&E area): You file online with [Fresno EOC Energy Services] for LIHEAP. You set up [AMP] with PG&E and apply for [REACH] to stop a shutoff while LIHEAP posts (6–8 weeks after approval). (fresnoeoc.org)
• Sacramento (SMUD + City Utilities): You enroll in [SMUD EAPR] and ask about the energy‑saver bundle. For water/sewer/garbage, apply for the [City of Sacramento utility rate assistance]. Use [CSD LIHEAP portal] if you need extra help or weatherization. (smud.org)

What to do if this doesn’t work: Combine smaller supports. A $100 [GAF] grant plus EAPR and AMP can be enough to stop disconnection while LIHEAP or charity pledges post. Keep copies of every confirmation page. (socalgas.com)

---

Common Mistakes to Avoid

• Waiting until the shutoff day: Call as soon as you receive a 15‑day or 48‑hour notice and ask for a payment plan and AMP. Use [CPUC guidance on payment plans] and your utility’s AMP link. (webtraininga.cpuc.ca.gov)
• Submitting an incomplete LIHEAP application: Missing documents = delays. Confirm the checklist with your local office via [CSD’s LIHEAP portal]. (csd.ca.gov)
• Not claiming medical protections: If you or your child uses qualifying medical equipment, apply for [Medical Baseline] and tell your utility. CPUC rules require extra steps before disconnection for medical baseline households. (pge.com)
• Assuming water shutoff has no rules: SB 998 requires payment options and notices. Use the [Attorney General’s SB 998 alert] and [State Water Board SB 998 page] to push back. (oag.ca.gov)

---

Reality Check Box — Delays, Denials, and Funding Gaps

• LIHEAP demand is high: Funding is limited even though California received $239.7M for 2025. Agencies may prioritize crisis, seniors, or families with very young children. Expect 4–8 weeks for non‑crisis postings after approval. See [CSD funding status] and local timelines (for example [Fresno EOC]). (csd.ca.gov)
• Arrearage programs have rules: AMP removal happens if you miss two consecutive or three non‑consecutive payments. Call before you miss a due date; ask for short‑term help like [REACH], [EAF], or [GAF] to bridge the gap. See each program’s page. (pgesupport.zendesk.com)
• Water help has shifted: The federal LIHWAP ended March 31, 2024. Relief now depends on local discounts and the State Water Board arrearage credits already issued to systems. See [CSD LIHWAP sunset] and the [Extended Arrearage Program status]. (csd.ca.gov)

---

Quick Reference Cheat Sheet

(cpuc.ca.gov)

---

Application Checklist (screenshot‑friendly)

• Photo ID for all adults: Driver’s license, state ID, or passport. Upload clear photos to [CSD LIHEAP portal] or your utility’s form. (csd.ca.gov)
• Social Security numbers for household: If unavailable, ask your local LIHEAP office about alternatives via [CSD contact]. (csd.ca.gov)
• Current utility bills: Include all pages, account numbers, and shutoff notice if any. Needed for [LIHEAP], [AMP], and charity programs. (csd.ca.gov)
• Proof of income (last 4–8 weeks): Pay stubs, benefits letters (CalWORKs/CalFresh/SSI), or unemployment. Confirm amounts against [CARE/FERA limits] or [LIHEAP 2025 limits]. (cpuc.ca.gov)
• Medical documentation (if applicable): Doctor certification for [Medical Baseline] or special protections. (pge.com)
• Lease/mortgage or residency proof: Some programs require proof you live at the service address (see [CSD LIHEAP] and charity pages like [EAF]). (csd.ca.gov)

---

Troubleshooting: If Your Application Gets Denied

• Ask for the reason in writing: Appeal or reapply with the missing documents. Use the agency’s instructions on [CSD LIHEAP] or the utility’s program page (like [AMP] or [Medical Baseline]). (csd.ca.gov)
• Escalate gently: If the issue is with an investor‑owned utility, file a complaint with the [CPUC Consumer Affairs Branch] and keep your confirmation number. (webtraininga.cpuc.ca.gov)
• Stack programs: If LIHEAP is out of funds, enroll in [CARE/FERA], request [AMP], and seek a one‑time grant ([REACH], [EAF], [GAF]). If water/sewer is the problem, ask about [CAP] or local hardship funds (like [SFPUC CAP]). (cpuc.ca.gov)

---

Diverse Communities: Tailored Tips and Resources

• LGBTQ+ single mothers: Ask your utility about name privacy and preferred contact methods. Use [CSD’s LIHEAP portal] to apply without visiting an office if that’s safer. For broadband after ACP, try [California LifeLine] and ISP low‑cost options like [AT&T Access]. If you face discrimination, document it and contact the [CPUC Consumer Affairs Branch]. (csd.ca.gov)
• Single mothers with disabilities or disabled children: Apply for [Medical Baseline] immediately; ask your utility to flag your account for medical protections. Pair that with [LIHEAP ECIP] if you have a shutoff notice. For water, reference [SB 998 protections] and request a medical‑need payment plan. Accessibility: ask agencies for large‑print forms or TTY; CSD TDD is (916) 263‑1402. (pge.com)
• Veteran single mothers: Ask a County Veterans Service Officer for advocacy and emergency referrals—call the CVSO line 1‑844‑737‑8838 via [Cal OES Veterans assistance] or [CalVet directory]. Combine [LIHEAP] with [CARE/FERA] and [AMP] for sustained relief. (caloes.ca.gov)
• Immigrant/refugee single moms: LIHEAP eligibility is based on income and residence; local agencies can advise on documentation. For water/sewer or storm impacts, programs like [Catholic Charities of California SAI] may help in specific counties when funded. Read the [Attorney General water guidance] on SB 998 to protect against shutoff. (catholiccharitiesca.org)
• Tribal‑specific resources: Many tribes run LIHEAP directly. Check [Tribal LIHEAP programs] and [FY2025 tribal plans/benefits]; in California, grantees include Riverside‑San Bernardino Indian Health and several Pomo and Yurok programs. You can still apply to the state [CSD LIHEAP] if your tribe refers you. (liheapch.acf.gov)
• Rural single moms with propane/wood: LIHEAP can help with delivered fuels and crisis refills; ask your local agency through [CSD’s LIHEAP portal] about fuel vendors and emergency deliveries. Keep receipts for reimbursement and request weatherization via [CSD WAP income guidelines]. (csd.ca.gov)
• Single fathers: Most programs are household‑based. Fathers raising children alone qualify under the same rules for [LIHEAP], [CARE/FERA], [AMP], and [Medical Baseline]. Call [211 California] if you face silence from your local agency. (csd.ca.gov)
• Language access: Ask for bilingual reps or interpreting. CSD’s call center supports multiple languages; see [CSD language resources and phone list]. Utilities like [PG&E] and [SoCalGas] list multi‑language phone numbers on climate credit and AMP pages. (csd.ca.gov)

---

Resources by Region (Selected)

• Los Angeles County — LADWP & SoCalGas: Enroll in [EZ‑SAVE] (electric/sewer). For energy help, use [PACE] (LIHEAP utility/weatherization) or [Maravilla Foundation]. If gas‑only, ask [SoCalGas AMP] and [GAF] for a one‑time grant. For Clean Power Alliance customers, AMP applies via SCE; see [Clean Power Alliance AMP]. (ladwp.com)
• San Diego — SDG&E & local water: Use [SDG&E climate credit page] and [AMP terms]. For water shutoff issues, cite [SB 998]; ask about city or district CAP programs. Check [211] for local agencies and [CSD LIHEAP] for a crisis pledge if needed. (sdge.com)
• San Francisco Bay Area — PG&E + SFPUC: Combine [CARE/FERA] with [AMP] and the [REACH] grant. For water/sewer discounts and shutoff protections, apply to [SFPUC CAP]; for trash, see [Recology low‑income 25% discount]. CleanPowerSF customers can still use [AMP via PG&E]. (cpuc.ca.gov)
• Sacramento — SMUD + City Utilities: Apply [SMUD EAPR] and energy‑saver bundle. For water/sewer/garbage, use [City of Sacramento rate assistance]. If you’re still short, request [LIHEAP] and [WAP] through local providers. (smud.org)
• Central Valley (Fresno, Kern, San Joaquin): PG&E customers should combine [AMP], [CARE/FERA], and [REACH]. For LIHEAP, use the county’s EOC (like [Fresno EOC]). Check water district assistance and SB 998 compliance via [State Water Board]. (pge.com)
• Inland Empire (Riverside/San Bernardino): Use [Riverside Public Utilities SHARE] for electric/water/trash, [SoCalGas AMP] for gas, and county LIHEAP via the [Community Action Partnership] (see RPU’s LIHEAP link). Cite [SB 998] as needed. (riversideca.gov)
• Rural North (Humboldt, Mendocino, Tribal areas): Ask your tribe about [Tribal LIHEAP benefits] and apply through the listed tribal office. If you’re on PG&E, pair [AMP] with [REACH], and request weatherization via your [CSD WAP] provider. (liheapch.acf.hhs.gov)

---

City‑ or Utility‑Specific Sub‑sections

Los Angeles DWP Bill Help — What’s Current?

Enroll in [LADWP EZ‑SAVE] for electric/sewer discounts, then add [LIHEAP] via [PACE] or [Maravilla]. Note that a 2023 court ruling ended LADWP’s water low‑income discount; use bill smoothing (Level Pay) and ask [SF State Water Board SB 998 guidance] questions if shutoff is threatened by another system. Pair with [SoCalGas AMP] or [GAF] for gas arrears. (ladwpnews.com)

What to do if this doesn’t work: Seek a charity pledge from 2‑1‑1 partners and file a payment complaint with LADWP customer service; if the issue involves a CPUC‑regulated utility (gas), use [CPUC Consumer Affairs]. (211ca.org)

PG&E Shutoff Help — Fast Track

Ask for a payment plan and [AMP], then request [REACH] if you received a 15‑day or 48‑hour notice. Watch for the [California Climate Credit] in April/October. Consider [Match My Payment 2025] to double your payments up to $1,000 until funds run out. (pge.com)

What to do if this doesn’t work: File a CPUC complaint and apply for [LIHEAP ECIP] to get a pledge within 48/18 hours if life‑threatening. (webtraininga.cpuc.ca.gov)

San Diego SDG&E Bill Help — Key Moves

Enroll in [CARE/FERA], request [AMP), and confirm your [climate credit dates and amounts]. If your water provider threatens shutoff, cite [SB 998 protections] and ask for a payment plan. (cpuc.ca.gov)

What to do if this doesn’t work: Call 2‑1‑1 San Diego, request a charity pledge, and file a CPUC complaint if you’re dealing with SDG&E or SoCalGas. Use [CSD LIHEAP] for crisis. (211ca.org)

Sacramento SMUD & City Utilities — Don’t Miss These

Apply for [SMUD EAPR] and check the energy‑saver bundle. For water/sewer/garbage, enroll in the [City of Sacramento rate assistance]. Use [LIHEAP] if you need one‑time help or weatherization. (smud.org)

What to do if this doesn’t work: Ask SMUD about budget billing and EnergyHELP charity partners; contact [211 Sacramento]. (smud.org)

---

Frequently Asked Questions (10)

1. How much can LIHEAP actually pay in California: In FY2025, typical benefits listed for California are Heating $94–$1,500, Cooling $288–$990, with Crisis up to $1,500. Your exact amount depends on income, energy burden, county, and funding. Check the latest at [LIHEAP Clearinghouse California] and apply via [CSD LIHEAP portal]. (liheapch.acf.hhs.gov)
2. I have a 48‑hour shutoff notice—can LIHEAP stop it: Yes, if you complete a crisis application, LIHEAP must resolve standard crises within 48 hours and life‑threatening situations in 18 hours. Tell the office it’s ECIP. Use [CSD’s portal] and call 1‑866‑675‑6623. (liheapch.acf.hhs.gov)
3. What is AMP and who qualifies: AMP is a debt‑forgiveness plan for CARE/FERA customers with past‑due balances ($500+formost,$250 gas‑only in some cases). Each on‑time monthly payment forgives 1/12 of eligible arrears, up to $8,000. See [PG&E AMP], [SCE AMP], [SDG&E AMP terms], and [SoCalGas AMP]. (pge.com)
4. What discounts can I get right now on my electric and gas bill: CARE gives 30–35% off electric and 20% off gas; FERA gives 18% off electric. Apply through [CPUC CARE page] or your utility’s CARE link. (cpuc.ca.gov)
5. Does Medical Baseline lower bills if my child needs medical equipment: Yes. Medical Baseline provides extra baseline energy at the lowest rate or a discount on certain time‑of‑use plans. Apply with your doctor’s certification via your utility (example [PG&E Medical Baseline]). (pge.com)
6. Will I get the California Climate Credit this year: If you’re a customer of PG&E, SCE, SDG&E, SoCalGas or other participating utilities, you should receive automatic credits (electric twice a year, gas once). 2025 examples include PG&E’s April credit of $58.23(electric)and$67.03 (gas). See [Governor’s 2025 notice] and [CPUC climate credit FAQ]. (gov.ca.gov)
7. Did the federal water bill program (LIHWAP) end: Yes. LIHWAP sunset March 31, 2024. Look for local water CAP discounts and check if your water system applied arrearage credits via the [State Water Board Extended Arrearage Program]. (csd.ca.gov)
8. What are my rights before disconnection: CPUC requires investor‑owned utilities to offer payment arrangements and follow strict notice rules; utilities cannot disconnect when they’ve received a pledge from an assistance provider sufficient to prevent shutoff. See [CPUC disconnection protections]. Water providers must follow [SB 998] with payment plans and notices. (docs.cpuc.ca.gov)
9. Is there still help for internet: The federal ACP is paused, but [California LifeLine] remains for phone and is piloting home broadband subsidies. Ask about low‑cost internet via [AT&T Access] or [Spectrum Internet Assist]. (fcc.gov)
10. Where do I complain if my investor‑owned utility won’t work with me: Contact the [CPUC Consumer Affairs Branch] (1‑800‑649‑7570) and keep a log of calls and letters. You can also seek help navigating payment plans via [CPUC’s payment‑plan guidance]. (webtraininga.cpuc.ca.gov)

---

Tables You Can Use

2025 LIHEAP Monthly Income Limits (California)

Confirm updated amounts at [CSD LIHEAP Income Eligibility] and [CSD LIHEAP portal]. (csd.ca.gov)

CARE/FERA Snapshot (through May 31, 2026)

See [CPUC CARE/FERA page] for current income thresholds and utility contacts. (cpuc.ca.gov)

AMP Program Highlights by Utility

Always confirm current utility terms. (pge.com)

Water & Trash Discounts (Examples)

Programs vary by location; check your city/provider website. (calwater.com)

Internet/Phone Help Summary

ACP is paused; confirm current discounts with providers. (cpuc.ca.gov)

---

Local Organizations, Charities, Churches, and Support Groups

• Charity grants for energy bills: [PG&E REACH] (run by Dollar Energy Fund), [SCE Energy Assistance Fund] (via United Way agencies), and [SoCalGas Gas Assistance Fund] (through local nonprofits). Funds are first‑come, first‑served and reopen periodically—call early. (pge.com)
• LIHEAP community action agencies: Use [CSD’s LIHEAP look‑up] to find agencies like [PACE (LA)] and [Maravilla Foundation] that can issue crisis pledges. (csd.ca.gov)
• Faith‑based help: Catholic Charities offices may assist with utilities when funded; check your diocese site (examples include [Catholic Charities CA] and county offices), and ask 2‑1‑1 for nearby [St. Vincent de Paul] conferences. (catholiccharitiesca.org)

What to do if this doesn’t work: Ask 2‑1‑1 for multiple referrals. Some agencies fund only with a disconnection notice in hand. Keep your documents ready to re‑use across agencies. [211 California] can list options by zip code. (211ca.org)

---

What to Do When Programs Differ by County

• Check the local rules first: Even with statewide programs like [LIHEAP] and [CARE/FERA], benefit amounts, intake methods, and processing times vary by county and utility. Your best first step is the [CSD LIHEAP portal] and your utility’s assistance hub. (csd.ca.gov)
• Use municipal options: Cities like Sacramento offer [water/sewer/garbage discounts], and San Francisco offers [water/sewer CAP] plus [trash discounts]. (cityofsacramento.gov)

What to do if this doesn’t work: Ask your city councilmember’s office for help with municipal utilities. If the issue is with an investor‑owned provider, escalate to [CPUC Consumer Affairs]. (webtraininga.cpuc.ca.gov)

---

Final Tips for Faster Approvals

• Front‑load documents: Upload legible copies to [CSD LIHEAP] and your utility portal. Incomplete files wait at the bottom of the stack. (csd.ca.gov)
• Ask for text/email updates: Many utilities will text you if a payment is missed on a plan. This is required under recent [CPUC disconnection enforcement] efforts. (cpuc.ca.gov)
• Use the climate credit month: If your credit posts in April/October (electric) and April (gas), call that week to set a payment plan while the balance is lower. Check [CPUC climate credit FAQ] for timing. (cpuc.ca.gov)
• Verify every amount: Climate credits and discounts vary by utility. Compare your bill line items with [utility climate credit pages] and [Governor’s announcements]. (gov.ca.gov)

---

Spanish Summary — Resumen en Español (traducción generada con herramientas de IA)

• Pida un plan de pago y “AMP” a su compañía de luz o gas hoy: Mire [CPUC Disconnections] para conocer sus derechos y solicite [AMP] si está en [CARE/FERA]. (cpuc.ca.gov)
• Solicite LIHEAP y ECIP si tiene aviso de corte (24–48 horas): Use el [buscador de CSD LIHEAP] o llame al 1-866-675-6623. Crisis: 48 horas (18 si es peligro de vida). (csd.ca.gov)
• Para el agua, SB 998 exige planes de pago y avisos: Lea la alerta del [Fiscal General] y el sitio del [State Water Board]; pida descuentos como [Cal Water CAP] o [SFPUC CAP]. (oag.ca.gov)
• Descuentos y perdón de deuda: [CARE/FERA], [Medical Baseline], [AMP]. Use apoyos benéficos ([REACH], [EAF], [GAF]). (cpuc.ca.gov)
• Teléfono/Internet: [California LifeLine] sigue activo; programas de internet a bajo costo como [AT&T Access] y [Spectrum Internet Assist]. ACP terminó. (cpuc.ca.gov)

---

About This Guide

Compiled by the ASingleMother.org Editorial Team.

This guide uses official sources including:

• [California Department of Community Services & Development (LIHEAP)]
• [California Public Utilities Commission (CPUC) — CARE/FERA, Disconnections, LifeLine]
• [U.S. Administration for Children & Families — LIHEAP/LIHWAP]
• [California State Water Resources Control Board — SB 998]
• [Office of the California Attorney General — SB 998 consumer alert]
• [Governor of California — Climate Credit announcements]
• [Investor‑Owned Utilities: PG&E, SCE, SDG&E, SoCalGas AMP/assistance pages]
• [Municipal Utilities: LADWP, SMUD, SFPUC]

Last verified September 2025, next review April January 2026.

Please note that despite our careful verification process, errors may still occur — email info@asinglemother.org with corrections and we respond within 72 hours.

---

Disclaimer

This guide is for general information. It is not legal advice or an official decision on eligibility. Programs can change without notice. Always verify current rules and amounts with your utility, [CSD LIHEAP] office, or the [CPUC Consumer Affairs Branch] before you make decisions. If you have a shutoff notice or a medical emergency, call your utility and your local [LIHEAP agency] immediately, and use the CPUC and State Water Board links in this guide to assert your rights. (csd.ca.gov)

---

What to do if this doesn’t work (final plan B)

• Get one more pledge: Try 2‑3 local charities via [211 California]. Mix a $100–$300 grant ([REACH], [EAF], [GAF]) with a payment plan and your [climate credit] month to keep service on. (211ca.org)
• Escalate and document: For investor‑owned utilities, file with [CPUC Consumer Affairs] and attach your denials. For water, demand SB 998 compliance via the [Attorney General alert] and [Water Board SB 998 hub]. (webtraininga.cpuc.ca.gov)

You’ve got options. Use the links, make the calls, and layer these programs until the bill is affordable and stable.

---

🏛️More California Resources for Single Mothers

Explore all assistance programs in 34 categories available in California

You may also need: Housing Assistance Emergency Assistance

• 📋 Assistance Programs
• 💰 Benefits and Grants
• 👨‍👩‍👧 Child Support
• 🌾 Rural Single Mothers Assistance
• ♿ Disabled Single Mothers Assistance
• 🎖️ Veteran Single Mothers Benefits
• 🦷 Dental Care Assistance
• 🎓 Education Grants
• 📊 EITC and Tax Credits
• 🍎 SNAP and Food Assistance
• 🔧 Job Training
• ⚖️ Legal Help
• 🧠 Mental Health Resources
• 🚗 Transportation Assistance
• 💼 Job Loss Support & Unemployment
• 🥛 WIC Benefits
• 🏦 TANF Assistance
• 🏠 Housing Assistance
• 👶 Childcare Assistance
• 🏥 Healthcare Assistance
• 🚨 Emergency Assistance
• 🤝 Community Support
• 🎯 Disability & Special Needs Support
• 🛋️ Free Furniture & Household Items
• 🏫 Afterschool & Summer Programs
• 🍼 Free Baby Gear & Children's Items
• 🎒 Free School Supplies & Backpacks
• 🏡 Home Buyer Down Payment Grants
• 🤱 Postpartum Health & Maternity Support
• 👩‍💼 Workplace Rights & Pregnancy Protection
• 💼 Business Grants & Assistance
• 🛡️ Domestic Violence Resources & Safety
• 💻 Digital Literacy & Technology Assistance
• 🤱 Free Breast Pumps & Maternity Support
• 📈 Credit Repair & Financial Recovery